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Reviews of Tempo by Hilton New York Times Square

4 out of 5
Tempo by Hilton New York Times Square
1568 Broadway, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1309 out of 1707 reviews" "
Rating 8 - Good. 250 out of 1707 reviews" "
Rating 6 - Okay. 85 out of 1707 reviews" "
Rating 4 - Poor. 32 out of 1707 reviews" "
Rating 2 - Terrible. 31 out of 1707 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience, all of the staff was kind and helpful.
Stayed 3 nights in Mar 2024

8/10 Good

Ana Maria Melendez-

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When picking my bags after checking out, I needed to go to the ladies room. However, a gentleman at the front door by the bar entrance asked me for a pass. I told him I was a guest and he wouldn’t let me by. The staff assisting me with retrieving my luggage walked over to show them my receipt and the gentleman escorted me and waited outside the restroom for me and my daughter. It was frustrating being that all I needed was to use the restroom before leaving to the airport. Other than that it was more than what I expected, since the photos on the website does not it justice.
Stayed 3 nights in Mar 2024

10/10 Excellent

Naomi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tempo Hotel and staff were fantastic! It was the best stay I have ever had! There are staff everywhere waiting to assist you with whatever you may need! Best place in NYC!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at this hotel and we will definitely be back. Everything was extremely clean and updated. We never had to wait for an elevator and everyone we interacted with was very nice and helpful. The bellhop ordered us a car to take us to the airport for a reasonable flat fee and the car and driver were fantastic. We highly recommend this hotel!
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! The rooms were clean and fresh! The employees were super nice and welcoming!! Oh and the view was amazing! Also the bathroom was up to date, even the body wash, shampoo and conditioner was great!!!!! See you again Tempo!
Stayed 3 nights in Mar 2024

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for Time Square visiting. Staff was always friendly and helpful. Always felt secure and safe.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jingyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located @ Times Square
Stayed 4 nights in Jan 2024

10/10 Excellent

Susana

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, perfect location, great staff
Stayed 3 nights in Mar 2024

6/10 Okay

Hovag

Travelled with group
Liked: Cleanliness
Disliked: Amenities
CONS: No fan in bathroom, no room service, no lobby bathroom after 10, forced fees that wasnt wanted (premium wifi, city bike pass, 10$ value to their restaurant), nowhere to place luggage in room besides the floor making it even more cramped then it already is, loud ac/heater as if the place isnt new (its new), money grab location PROS: Bellhops were great they are extremely nice individuals who helped us understand subways and recommending places to go to, right on times square, comfy mattress
Stayed 5 nights in Mar 2024

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and responsive to requests
Stayed 3 nights in Mar 2024

10/10 Excellent

Daniel Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Stayed 4 nights in Mar 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Aryam Y. Ramos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2023

10/10 Excellent

Ali Reza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, great rooms
Stayed 3 nights in Mar 2024

10/10 Excellent

Mariza

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 3 nights in Mar 2024

10/10 Excellent

walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from our check in to when we checked out. Staff was friendly, very helpful, customer service was excellent.
Stayed 4 nights in Mar 2024

8/10 Good

Danny, Lewis Center

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice, had a good stay overall. Arrived around 3:25 PM, and “conveniently” the room was “still being cleaned” and would be done “in about 35 minutes.” Found it weird that a bottle of water was $12, but could ride the elevator down and in 60 seconds buy the same for $3 from a street cart. No room service offered. Only two queens or one king. It is in a fabulous location if you want to be by Times Square. In short, it’s a good deal if you want the location and know what you’re getting. I can’t stand the overhyped chaos of Times Square so I probably won’t stay in that area again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you want to stay near Times Square. They had security/door person in main lobby and at floor level entrance. Upper floors very quiet.
Stayed 4 nights in Mar 2024

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect stay and would definitely stay here on our next trip.
Stayed 4 nights in Mar 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and amazing service.
Stayed 3 nights in Mar 2024

8/10 Good

Jean-Raphael

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Cynthia Cline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and the noise was quieter than I expected considering you’re right in the heart of Times Square
Stayed 4 nights in Mar 2024

10/10 Excellent

Jessica Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! We booked the ball drop room and it was so worth it ! Views were to die for ! I’ll definitely come back
Stayed 2 nights in Mar 2024

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and chic hotel. The bathroom is roomy and location is easy for activities.
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Simone,It was such a pleasure to welcome you to Tempo By Hilton New York Times Square! We're thrilled our excellent location allowed you to set your own pace while exploring the Big Apple, and we appreciate you mentioning its convenience to your fellow travelers. Receiving recognition for our high standards of cleanliness and tasteful decor is always appreciated as well. Thank you for your kind review, and we hope you return soon!Sincerely,Matt Slippoy,General Manager

6/10 Okay

Melissa R Coleman

Travelled with family and small children
Lobby on the 11th floor seemed weird. The staff were all really friendly and the hotel was clean with a great view of Times Square.
Stayed 4 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Melissa,We appreciate you sharing your thoughts with us. We are thrilled that our team, high standards of cleanliness, and views made a positive impact on your stay with us. In a city where space is in demand, we are lucky to have a lobby for our wonderful guests. Your feedback is important to us, and we will be sure to share it with our team. Please visit us again so we can show you a perfectly rated experience. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Julie,Thank you for choosing Tempo By Hilton New York Times Square and sharing your lovely, five-star review. We are delighted you enjoyed your stay and look forward to being your "go-to" hotel on future trips to NYC.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Arnulfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are nice, the best location next to time square, the price was reasonable, overall excellent
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Arnulfo,Thank you for sharing your experience at Tempo By Hilton New York Times Square. We're thrilled to have met your high standards with our welcoming hospitality and convenient location in the heart of NYC. Next time you're in town, we hope you'll depend on us again for the value you deserve. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Laiden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely rebook a stay @ Tempo. Convenient location as it was in close proximity to public transportation, excursion, and restaurants.
Stayed 4 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Laiden,Thank you for your lovely review of Tempo By Hilton New York Times Square! We're happy to hear you enjoyed our prime location near so many exciting attractions, local restaurants, and public transit. It sounds like you truly made the most of your stay. It was our pleasure to host you, and we eagerly look forward to your return.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Deborah L, fontana

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Daved

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Brandin Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Broadway.
Stayed 7 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Brandin,Thank you for choosing Tempo By Hilton New York Times Square! Our team is delighted you enjoyed our convenient location and had a wonderful stay with us. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit! Sincerely, Matt Slippoy, General Manager

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my high rise apartment in the sky- so safe, so clean, and quiet. My check in process was very easy. The staff were all so friendly. My room was beautiful- I seriously could live here all year! The hotel is so convenient to the theater district.
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear David,Thank you so much for choosing to stay with us at Tempo By Hilton New York Times Square. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our cleanliness, convenient location, and comfortable accommodations. We hope you'll consider joining us again on your next trip to New York City; it was a genuine pleasure hosting you.Sincerely,Matt Slippoy,General Manager

8/10 Good

George Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biggest pro is also the biggest con. Being located in Times Square makes the property convenient. However, the traffic around the hotel makes getting to and from a bit difficult.
Stayed 4 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear George,Thank you for choosing Tempo By Hilton New York Times Square and for taking the time to share your valuable feedback. While we are happy you enjoyed our convenient location, we are sorry you had a noise concern. We hope to have another opportunity to welcome you back and impress you even further.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property in the middle of Time Square.
Stayed 4 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear William,Thank you so much for choosing to stay with us at Tempo By Hilton New York Times Square. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.Sincerely,Matt Slippoy,General Manager

8/10 Good

Alberto

Travelled with family, Travelled with group
Hidden daily fee. Other than that, place is amazing!!!!
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Alberto,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any confusion about our fees. They are noted in the booking documentation. The next time you're in town, we invite you to stay with us again.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Maryalina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic guest services. Great location!
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Maryalina,Thank you for staying at Tempo By Hilton New York Times Square. Our professional and friendly staff strives to provide safe, clean, and comfortable accommodations for our guests. We appreciate your feedback, and we hope to host you again soon.Sincerely,Matt Slippoy,General Manager

2/10 Terrible

Cesar

Stayed 3 nights in Feb 2024

4/10 Poor

Stacy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We are checking out today and wanted to tell you the pros and cons of this hotel. We are in a top floor two bedroom corner sweet! Pros: Location Views Cons: Phones don’t work in the suite Blinds don’t work (we’ve had to call to have maintenance come in daily to allow the curtains to close) No microwave in suite No coffee in unit - they have a gross espresso Construction starts before 730a somewhere near our room. Lots of noise!! Sprinkler covers have fallen several times one hit me! Asked for a blanket they brought us a sheet Screaming kids nearby our room went on for hours We had to have maintenance in our room every single day to fix something and they still couldn’t fix the phones or window coverings The temp in the room if you set to say 70, at 69 the ac comes in till it’s about 63 then the heat kicks on till about 75 good luck being comfortable! Lastly one day the house cleaners came in and moved the no cleaning sign to the outside of our door and didn’t clean our room. Lazy staff and crappy service! Hotel didn’t offer us one thing - not even a free drink for our issues! Talk about high cost low customer service and maintaining their rooms! Far cry from luxurious even paying $$$$!!
Stayed 4 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Stacy,Thank you for taking the time to review your recent experience. It is disappointing to learn that your stay fell short of expectations. Our intention is to provide our guests with well-maintained accommodations on all occasions and we are very sorry to hear about the concerns that you had with your room. Your feedback about noise and the service you received is understood, and we'll be sure to discuss it with our team to determine ways of improving in these respects. On a positive note, we appreciate you mentioning our excellent location, and we hope you took full advantage of the convenience it affords our guests. It was a pleasure having you here, and we hope you will give us another opportunity in the future to change your lasting impression. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Kelly

Business traveller
Great location and wonderful restaurant and rooms. Delightful!
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Kelly,Thank you for sharing this lovely review of Tempo By Hilton New York Times Square. From our comfortable accommodations to our enviable location in Times Square, you can count on us for a great experience in NYC! We appreciate your kind words and hope you come back soon!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe very accessible
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Jose,We are delighted to have had you stay with us during your trip to NYC! The safety of our guests is of the utmost importance to us, so we're thrilled this was reflected in your stay. Receiving recognition for our high standards of cleanliness and great location is always appreciated as well. Thank you for your perfect rating, and we hope you return soon!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely professional and attentive, courteous and an absolute pleasure.
Stayed 5 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Anna,It was such a pleasure to welcome you to Tempo By Hilton New York Times Square! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Thank you for your glowing review and perfect rating, and we hope you return soon! Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Sherri, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Tempo Hilton is awesome. Location is on point.
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Sherri,Thank you for all of your kind comments and for choosing to stay with us. It was our pleasure to have you at our property, where we believe “A good life is about pacing. Set your own pace at Tempo.” Should your travels bring you back to the area, we hope that you will choose Tempo By Hilton New York Times Square.Sincerely, Matt Slippoy, General Manager

8/10 Good

Jose Ventura, Fullerton

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Sharon, Clovis

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Sharon,Thank you for highlighting our prime location! It was a pleasure having you stay with us, and we look forward to welcoming you back to Tempo By Hilton New York Times Square.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Vincent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel
Stayed 5 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Vincent.We're proud to have earned your outstanding rating of Tempo By Hilton New York Times Square! It was our pleasure to provide you with clean, stylish accommodations and we hope you'll visit us again.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

ZHIQIANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Zhiqiang,Thank you for choosing Tempo By Hilton New York Times Square! We're glad our location worked well for your trip, and we hope to see you again soon.Sincerely,Matt Slippoy,General Manager