Ratings based on 5,429 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston, Texas

Great hotel, middle of Times Square

Posted 26-Jan-2015
Pros: Great location and large room
Cons: There were 4 of us staying in the room but there were only 3 towels every night. lol
Location: Located right in the middle of Times Square.
Had never been to NYC before and had no idea where to stay. Couldn't have picked a better location. Hotel was clean and the room was spacious with larger beds than other hotels I had viewed online. The warm cookies at check-in were delicious. The price was right.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom central coast of California

Great hotel with the largest rooms in Time square

Posted 25-Jan-2015
Pros: CONVENIENCES if theater is your reason this is the center of all the Broadway theaters.
Cons: It would be nice to have an indoor swimming pool.
Location: It's located in the center of time square most all theaters are in walking distance and everything else is a cab ride or subway trip away.
We loved our stay here. We went to 7 Broadway shows in 5 days this hotel is right across the street from TKTS and we Walked to every theater from our hotel also the rooms are twice the size of most any other hotel in time square. Staff was friendly helpful and the breakfast buffet was nice to have every morning.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom M. Australia

Large one bedroom suite with a perfect view.

Posted 24-Jan-2015
We were extremely happy to be given a suite with a view over Times Square despite only paying for a city view. The other view was of the Hudson River and all the way to NJ. We stayed 5 nights and didn't want to leave.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom pittsburgh pa

Weekend trip to NYC

Posted 23-Jan-2015
Pros: Location
Cons: Cleaner room
Location: Centrally located in Times Square and walking distance to most attracitions or easy subway.access if not.
Great location and good view. A bit confusing to get to the lobby as you have to ride an elevator to the third floor to check in. From there another elevator ride to your room. Room could have been a bit cleaner and questioned when the sofa sleeper was last cleaner for use. Location was great being a n center of Tomes Square and convenient to the subway for travel. Room stayed cold due to a draft. However it was a bit cold outside during our trip. Ok overall experience.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2015
People are nice rooms were ok. Can be used as a fare option
5 out of 5
Recommended
for Families
by A verified travellerfrom Sarasota, FL

Great surprise

Posted 23-Jan-2015
Pros: The location is right on Times Square, really great for the kids to see the bustle of the city.
I would never have thought to book this hotel, it's not visible from the street and it's a very nice secret. We booked very last minute for just one night in the city. The valet parking was a very nice plus. The staff was so friendly and welcoming and then the room was more than just one room, it had a nice living room and a bedroom. It's very clean and the beds were very comfortable. I would definitely book this hotel again for a longer stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom uk

Excellent hotel in the middle of times square

Posted 22-Jan-2015
Hotel is amazing and very central near restaurants and shops and theatres and attractions
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ohio

Posted 22-Jan-2015
Pros: Location.
Cons: Doorman could have been more attentive, did not offer to help until we were leaving.
Location: Great location and much to do near by, shows, shopping, eating
The room had a sofa bed that was old and worn but otherwise it was a nice hotel.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom South Jersey

Central Location

Posted 22-Jan-2015
Pros: The staff!!!
Cons: The cleanliness of the room, there was still hair all over the bathroom floor from previous guests which was kind of a turn off.
Location: Everything you could think of is close by. restaurants, shows, landmarks, you name it, it's just a short cab ride away :)
The staff was BEYOND accommodating! The card I originally had on file was not the one I Planned to check in with. When I got to the hotel my reservation was cancelled due to it being declined and the hotel was booked solid. :( Thankfully the manager took care of everything and reinstated my reservation. They were so sweet about it and I wish I paid attention to their names.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

One of the Best to stay at in the Big Apple.

Posted 22-Jan-2015
From my experience, the staff was very nice. Room was neat and very clean. I had no complaints about my stay.