Ratings based on 1,589 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Niagara Falls, Ontario

Great hotel close to everything!

Posted 26-Jul-2014
Pros: It was easy to get around and fast elevators. Great staff.
Location: Shopping, restaurants, entertainment, transportation. It has everything!
If you like to be close to everything, this is the hotel to stay in! Even to know you are in the middle of Times Square it is peaceful and quite for sleeping. After a long day of walking around New York we had a great night sleep. The beds are very comfortable.
3 out of 5
by A verified traveller

Disappointed

Posted 25-Jul-2014
Took 3 people over an our to get back in safe. Construction on floor. Great location but tired rooms
Comment from Hotel Management
27-Jul-2014 by Guest Services, Hotel Management
Hi Steve, Thanks for your review! I'm disappointed to hear about your delayed check-in. We are currently going through a multi-million dollar renovation so we're sure you'll be satisfied with our rooms. We do apologize about the inconvenience this may have caused and we hope you'll give us another chance and we're sure you'll appreciate the renovations that are currently happening. Best, Syed Abid Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Super trip.

Posted 23-Jul-2014
Pros: The beds. Isn't that silly? BUT they were extra nice. AND very clean.
Cons: I can not think of anything.
Location: It was in Times Square. Do I have to say anything else? Perfect location. Everything was easy to go to from the today show to shopping.
My daughters and I enjoyed our first trip to the big apple so so much. Only complaint was we didn't get connecting rooms. It is hard to ask for something special when you are on the line. We were across from each other so it was okay. My room 3727 was perfect......They were very jealous.... All the staff were great and very helpful.
Comment from Hotel Management
25-Jul-2014 by Guest Services, Hotel Management
Hi Kay! Thanks so much for the wonderful review. We're glad you had a great time at the Crowne Plaza Times Square. I'm sorry you couldn't get the connecting rooms you required. Hopefully, next time we can accommodate you with that request. We hope to see you again very soon. Best, Geoffrey Mills Managing Director
2 out of 5
by A verified traveller from Texas

Crowded Under Construction Hotel

Posted 22-Jul-2014
I have never given a negative review before; however, I have no choice, but to do so. I have stayed at different hotels at the Big Apple and they have all been great. Most staff at the Crowne Plaza were unfriendly, lobby completely crowded, hotel aesthetics do not match what is shown on Expedia. There was construction going on on our floor, so as early as 8:00AM, you could hear drilling, hammering, and lots of movement. Will not stay here again.
Comment from Hotel Management
25-Jul-2014 by Guest Services, Hotel Management
Hi Ruth, We're very disappointed to hear that you weren't happy with your stay. I'm sure you know that we're going through a multi-million dollar refresh. We very carefully plan which floors to work on and during times that do not disturb our guests. I'm very disturbed by the fact that you were able to hear anything at all. I'd like to speak to you in more detail, however. Please e-mail me at Sabid@cptsnyc.com so we can discuss this further. I hope to hear from you soon! Best, Syed Abid Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from South Carolina

4th time

Posted 21-Jul-2014
Cons: shower and water pressure.
Location: Perfect location.
We usually stay at the Crowne Plaza in Times Square when we go. Everything was great except the shower was awful. The water pressure was pitiful and there was only a little tray to put things in. We did not complain to the staff as we didn't want to have to move to another room after unpacking. We will probably stay there again because it is nice and convenient to the theaters. Next time we will check the shower before we unpack.
Comment from Hotel Management
25-Jul-2014 by Guest Services, Hotel Management
Hi JHK, Thanks for that review! We're glad your stay with us was a good one. No worries, next time you come to the Crowne Plaza Times Square, our rooms will have gone through a massive refresh and everything will be up to the standards you deserve! We hope to see you again very soon! Best, Fatena Williams Front Office Director
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Nice hotel in close proximity to many theatres

Posted 19-Jul-2014
Pros: Closeness to everything
Cons: Doors to hotel rooms. HeavTy and banged loudly every time they were shut
Location: Theatre, restaurants, tour buses
The staff at Crowne Plaza were very friendly. Clean rooms and very close to theatres, different restaurants and tour buses. Annoying feature was the hotel room doors not being able to be shut quietly. Constant banging every time someone entered their room was annoying.
Comment from Hotel Management
21-Jul-2014 by Guest Services, Hotel Management
Hello, Thank you for your review, we are glad to hear you enjoyed the comforts & cleanness of your room and the excitement and diversity our neighborhood. We will certainly share your comments about the doors with our upper management. We are looking forward to seeing you in the near future. Best regards, Larry Colleton Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

In the heart of Times Square

Posted 17-Jul-2014
Pros: The hotel was really nice. The room was great. The hotel staff was very friendly.
Location: Highly recommend seeing the Book of Mormon. You will laugh for hours.
Perfect location to stay at. Everything we went to was within walking distance. The theatre for the show was right around the corner.
Comment from Hotel Management
21-Jul-2014 by Guest Services, Hotel Management
Hello Thank you for your review, we are glad to hear you enjoyed the convenient location of our property. We are looking forward to seeing you again in the near future. Best regards Larry Colleton Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Location

Posted 15-Jul-2014
Very nice hotel right next door to Hershey's Chocolate World Tomes Square. Very friendly staff. They were very helpful in helping me figure out the subway for my next day travel. Close to Times Square attractions and Hell's Kitchen. Good choice.
Comment from Hotel Management
16-Jul-2014 by Guest Services, Hotel Management
Hi Jeff! We're so glad you had a wonderful stay at the Crowne Plaza Times Square! Our staff will be estatic to hear you enjoyed their services. We really are in the heart of it all, aren't we? We understand you have a choice when it comes to hotel accommodations and we thank you for choosing the Crowne Plaza Times Square! Best, Geoffrey Mills Managing Director
3 out of 5
Recommended
for Everyone
by A verified traveller from Texas

5 night stay in NYC

Posted 14-Jul-2014
Pros: Location and our Maid!!!!!!!!
Cons: Front desk staff not on the same page. Crowne Plaza in NYC can't afford to give WIFI, really.
Location: Get NY pass is a must. pays for itself 1st day. $31 unlimited subway pass for the week. Shopping is great away from Time Sq. Great places to eat.
The hotel has a great, great location. Our MAID was the best thing about our stay there. We called the front desk to ask what time the pool closed. We were on the 32nd floor went down to the 15th, where the pool was. Only to be told it was CLOSED. My daughter stayed behind to swim so she missed out on the shopping at late night. The lady that was closing the pool told our 36 yr. daughter, that the front desk knows what time it closes. The bathroom for the lobby had wall paper coming off the walls by the floor (pretty tacky). The rooms were big enough for 4 older females. If your husband is a very big man, you better sleep in the other double bed. We picked the hotel because of location. We were out of the room the majority of the time, so it fit our needs. The hotel food WAS VERY expensive. I has seen that in a review and they are right. This is a sight seeing hotel, not a romantic hotel. They charge you for everything, so if you forget something, go a block north to Drug Store. Yes, I would stay there again.
Comment from Hotel Management
16-Jul-2014 by Guest Services, Hotel Management
Hi Dawn, Thank you so much for that detailed review! It helps us make our property better. I'm glad you enjoyed our hotel location, we really are in the middle of Times Square. I do apologize for the misinformation provided to your daughter. Our lap pool is open M-F 6:30am - 9:30pm, Sat 8am - 8pm. and Sun 8am - 6pm. We'll definitely forward this comment to the appropriate departmentn as we take our customer service very seriously. We hope you visit us again soon as we'd love to have you back. Best, Syed Abid Guest Services Manager
5 out of 5
Recommended
for Families
by A verified traveller from Celebration, Fla.

Right in the middle of the action

Posted 14-Jul-2014
Pros: The cleanliness and location.
Location: Theatre, shopping, restaurants, Mid-town attractions, Central Park.
For my son's high school graduation, we stayed at the Crown Plaza to explore Times Square. It was excellent! Clean, beautiful, and right in the middle of all the action. We could walk to the theatre, restaurants, and stores. We had a wonderful time, in part because of Crown Plaza.
Comment from Hotel Management
16-Jul-2014 by Guest Services, Hotel Management
Hello Malinda, We're so glad you had a good time with us here at the Crowne Plaza Times Square. We appreciate the wonderful comments and I'm sure our staff will be glad to hear this as well! We're glad we could make your son's high school graduation a bit more special. Please visit us again very soon! We'd love to have you. Best, Geoffrey Mills Managing Director