Ratings based on 2,608 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Florida

Large Hotel

Posted 24-Dec-2014
Pros: Had seen prior complaints about the restaurant at the hotel, but for us it was great but pricey.
Cons: Properly staff the front desk.
Location: Although it was very convenient to be located in Times Square close to all the theatres, don't think I would do it again. Really crowded and very loud
Previously stayed in smaller hotels in New York and did not enjoy the large impersonal nature of the hotel. Had several small issues (light in bathroom did not work, coffee maker quit second day) and no matter what you set the thermostat on the room temperature stayed at 74 degrees. If you needed something at the front desk it was always a long line and understaffed at the desk.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Great State of Texas

Large, quiet rooms. Great location.

Posted 24-Dec-2014
Room (33rd floor) was larger than most NY hotels. Very clean and quiet. Great location for seeing a Broadway show or catching a subway to anywhere in the city. Very pleased with the hotel. Glad we booked it!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NC

Great view and location.

Posted 24-Dec-2014
The staff was awesome. Great view and clean rooms. Excellent location.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Great location.

Posted 24-Dec-2014
Pros: Location. Good size room.
Cons: A shelf in the bathroom would've been nice. You have no space to put your personal items.
Location: Times Square 2 min away. Rockefeller center 5 min away.
Perfect location to explore NYC. Friendly staff. Decent value.
3 out of 5
Recommended
for Everyone
by A verified traveller

Time square

Posted 23-Dec-2014
Location was perfect room was good the only thing missing is a mini fridge. I needed that to store my medication.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in the middle of the theater district

Posted 23-Dec-2014
We were going to see wicked and grab some food eats and the location of the hotel could not be any better!! BEWARE valet is a pain and it costs $50 for 24 hours.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Florida

Greatest location ny hotel

Posted 23-Dec-2014
Pros: Everthing
Cons: Not a thing.
Location: All you could want.
Our 5th stay at Crowne Plaza was perfect. At check in at 11:00am Victoria made our 40th anniversary special. We got in our room early and the perks she gave us was more than I could have hope for.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Dec-2014
Right in Time Square. Great Staff and clean rooms. Staff always helpful and attentive. Love this hotel!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom N.C.

Perfect location near Times Square

Posted 23-Dec-2014
Pros: Cleanliness, complete amenities , comfortable bed
Cons: Bottled water in room would be very nice
Location: Short walk to Radio City and Rockafella Center
Fast efficient check in. Room ready on arrival.staff helpful and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 21-Dec-2014
The room was very warm. Too, warm for comfort. Turned off heating and tried to turn on air conditioning. No luck of any cool air. Opened window, and that didnt help either other than making a loud whistling noise that when through room like a wind tunnel. The bed was comfortable, room was clean, the humidity level was excessively dry. Called front desk to get room humidifier. Was told they would sent one up. In addition, asked our room maid if she would make sure we got it. We even tipped her $10. Never got it, so again, I called front desk and was told they dont have room humidifiers. We were on the 40 floor. The view was no great. It looked into other hotel rooms.