Ratings based on 3,614 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in the heart of Time Square

Posted 25-Jul-2015
Steps away from all the activities in Times Square
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

A good base for exploring central New York

Posted 25-Jul-2015
Pros: The central location and view.
Cons: There was no where the lobby area to sit quietly and read and prepare for the next day.
Location: Time Square is busy and there are many attractions, being central allows you to easily walk around midtown. You can go further afield via the subway.
We were welcomed by the staff and able to check in without any queue, great after a long flight. The room was on the 16th floor and gave us an excellent view of Times Square. We enjoyed a couple of cocktails in the 1601 bar with good views of the Times Square. The room was kept clean and made up each day. We could get a quick coffee in the morning from the coffee shop in the lobby. The concierges were very helpful in providing information. All in all it was a good central base for exploring New York.
4 out of 5
Recommended
for Everyone
by A verified traveller from St Louis

Great location

Posted 23-Jul-2015
This hotel is at a great location, right by Time Square. Very convenient! The only complaint I have is the double bed is small. Very uncomfortable for me and my husband. Otherwise, the room is great!
4 out of 5
Recommended
for Everyone
by A verified traveller from Italy

centrale e comodo

Posted 21-Jul-2015
Pros: tutto
Cons: moquette in camera
Location: centrale
E' la nostra seconda esperienza in questo hotel,ci siamo trovati benissimo,il personale è gentile e disponibile la posizione favolosa,sei al centro del mondo,al centro delle luci di Broadway,le operazioni di arrivo e partenza sono gradevoli,fanno sentire il cliente importante,lo consigliamo a tutte le tipologie di viaggiatori.Ultimo,ma non in ordine di importanza è la vicinanza con il dolce cioccolato Hershey che invade la zona con il suo profumo.Grazie Un solo suggerimento mi permetto di fare al General Manager di fornire il televisore di un canale tv italiano,visto che ritorneremo sicuramente.....
4 out of 5
Recommended
for Everyone
by A verified traveller from NYC

Decent spot.

Posted 20-Jul-2015
Everything was completely satisfactory with the only exception being the quality of the breakfast buffet did not match the high price.
5 out of 5
Recommended
for Everyone
by A verified traveller from Maryland

Very nice Hotel just in the Time square

Posted 19-Jul-2015
Pros: Than is Just in Time Squaer
We really like the hotel and we has been many time in it when we travel to New York
Comment from Hotel Management
21-Jul-2015 by Niles Harris - GM, Hotel Management
Thank you for the kind comments and review of our hotel. We hope to see you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Mesa, Arizona

One Night In Times Square

Posted 18-Jul-2015
Pros: Décor, Safely
Location: We walked around Times Square until 11:30... felt very safe and it was a lot of fun!!
I am originally from NY; however have lived in Arizona for the past 15 years. I wanted to stay in a hotel in Times Square with my two teenage sons and my teenage niece; thought it would be fun.. THe hotel was beautiful and clean. I felt very safe there. I would highly recommend it to friends in NY
4 out of 5
Recommended
for Everyone
by A verified traveller from DCK

Excellent location

Posted 17-Jul-2015
Pros: Location Bar in Hotel View Access to subway system Access to restaurants and theaters
Cons: More bar staff The bus line people were constantly outside the doors. Security was haphazard
Location: Theaters! Theaters! Theaters! Plenty of great New York restaurants-go local though! There's nothing special about Olive Garden in NYC.
The Crowne Plaza Times Square is as close to the action as you can get. We got to the hotel before check-in, but were allowed to leave our bags with the bell hops until our room was ready. Had lunch in the bar area, which was convenient after an early morning flying in. Our room was not to the level of cleanliness I would have expected, dirty plastic cup on the floor in the corner, bathroom looked like it was just wiped down and not scrubbed before our arrival, but sometimes you have to let things slide a little. I will say, housekeeping was very polite and did a terrific job after that, so I was right not to get too overly concerned. The Bar had a lovely selection of cocktails, but constantly seemed under-staffed. We were also a little miffed that last call was usually around 11:30 or 11:45pm and the kitchen closed at 10pm, as when we travel we tend to be night owls, so it's not unusual for us to be up until 2 or 3am. It's location was very convenient to all the theaters in the area and was a a few blocks away from 2 different subway stations. Restaurant row is just a couple of blocks away and if you want all the craziness that is Times Square, you're not far from it. Would I stay here again, probably not. The room size was great! Not tiny by any means and we had 2 double beds in our room. But, I could have stayed somewhere a little less expensive and probably had the same great experience. It was really nothing special.
4 out of 5
Recommended
for Everyone
by A verified traveller from Phenix City, AL

Great location...Super convenient!

Posted 14-Jul-2015
Pros: Location! Room was nice...very comfy beds. No street noise. Staff was helpful and accommodating.
Cons: Elevators were super busy our entire trip.
Location: So much right outside the door of the hotel: Rays Pizza, Tines Square entertainment and shopping, several theaters within blocks.
Location was perfect for our trip to the city!! In a slightly more quiet area of Tines Square, super convenient for exploring Times Square and catching the double decker buses. Hell's Kitchen one block behind and theaters on side streets. Within easy walking distance to radio City Music Hall, Rockefeller Center, etc. would choose this location again and would recommend it to my friends!
4 out of 5
Recommended
for Couples
by A verified traveller

I had a pleasant stay

Posted 10-Jul-2015
Pros: The room was lovely.
Perfect location to enjoy all the classic NYC attractions and shopping!