Ratings based on 3,200 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Excellent Location

Posted 04-May-2015
Stayed in NYC for 4 days it was a last minute trip turned Mother's Day present. The hotel was in a excellent location for broadway shows as well as catching hop on hop off bus tours to see the city. No complaints about hotel everything was excellent and I would stay again as well as recommend to others.
5 out of 5
Recommended
for Everyone
by A verified traveller

A fabulous home base right in Times Square

Posted 03-May-2015
Pros: The hotel was queen and surprisingly quiet.
Cons: The air conditioning in our room had some issues on our last night there, but I think that was most likely an easy fix.
Location: Right in Times Square.
After a challenging travel experience getting to NY, we received a warm welcome and a very sympathetic response. Excellent customer service.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom zurich

Location

Posted 03-May-2015
Its a very nice hotel in a perfect location. I had a wonderfull room on the 44 th floor with view of the hudson river. The breakfast is a bit expensive-but there are omenty of options open in the area.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Great hotel

Posted 02-May-2015
We had an AWESOME time at the Crown Plaza. It's a wonderful hotel in an EXCELLENT location. Perfect trip!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-May-2015
Ok mais.personnel au desk moyennement aimable Petit déjeuner cher
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney

Superb location

Posted 02-May-2015
Pros: Location, the gym, restaurants
Location: Definitely do the hop on hop off bus and do the radio city tour! Little hidden Italian restaurant downstairs of Crown is a must!!
Second time at the hotel and I wouldn't stay anywhere else, it's located in the best spot. With Times Square just out front and Central Park and lots of attractions to your left. Room was perfect size for us 3 girls. It was very clean and comfy. Hotel bar restaurant has amazing food and the gym is massive. I'm a bit of a gym junkie so this was the best, with awesome classes to join in on I was getting sexy as well as holidaying ;) lots of restaurants and stage shows surrounding the hotel. I will definitely be coming back to stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Loved the hotel.

Posted 30-Apr-2015
This hotel was lovely and clean very nice facilities. Bathroom was spotless and modern Perfect place to see New York right in the middle of Times Square I would return to this hotel and recommend to my friends.
Comment from Hotel Management
02-May-2015 by cp, Hotel Management
Dear Traveler, Thank you for choosing Crowne Plaza Times Square, and for your great review. Your feedback is very important to us. We are thrilled to learn you had such a memorable stay with us; we really appreciate your kind words and recommendation to your fellow travelers. Thank you again for staying with us and for sharing your feedback. Please let us know next time you will be visiting, we would love to welcome you back. Warm regards, Isis Arruda Social Media Manager
5 out of 5
Recommended
for Couples
by A verified travellerfrom England

Birthday Surprise

Posted 30-Apr-2015
Pros: The great location and friendly staff
Cons: Don't let out rooms while being redecorated
Location: Great area for seeing shows, some great restaurants and of course .. Time Square
This was a surprise birthday present for my wife and we were very pleased with the location and the warm greeting we received upon arrival. At check-in we were given quite a number of complimentary drinks vouchers for the bar as well as a complimentary breakfast for us both. They also found us a great corner room with a king size bed to really make us feel they cared about our "special" trip to New York. If you get the chance I would recommend at least one meal in the bar area and sample their amazing French Onion soup! I can also recommend that you sample a Manhattan while in Manhattan :) The only criticism I have for our stay is that, unfortunately, they decided to redecorate the corridor of the floor we were staying on which meant that everything was off the walls and stored along the walk way along with ladders, etc. However, I can honestly didn't spoil our stay and we will definatley be back New York.
5 out of 5
Recommended
for Families
by A verified travellerfrom New Hampshire

Family Vacation to Time Square

Posted 29-Apr-2015
Pros: Everything.
Cons: We could not come up with anything.
Location: This place is literally in Time Square. Walking distance to studios, Radio City Music Hall and everything else in Time Square.
We are a family with 10 year old daughter. We enjoyed the security and the friendly staff. We would strongly recommend eating in the hotel restaurant. Excellent price for the location and amenities. Strongly recommend. We checked out around 10AM and they held our bags until we left... No worries.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Location!

Posted 29-Apr-2015
Very nice hotel in heart of Times Square. Lobby a little small/crowded, otherwise no complaints.! Would definitely stay here again.