Ratings based on 1,753 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

A bit disorganized

Posted 19-Sep-2014
Upon checking in, we were informed that we had ALREADY checked in (we hadn't). We were given a key to our room and sent on our way. Upon attempted entry to said room, we quickly discovered that it was already occupied. We returned to the front desk, where it was insisted that we had already checked in (we hadn't). After some scrambling, we were given a new room and a new key. The experience was fine, but we suggest that when you're in your room, be sure to use the deadbolt.
4 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

A special trip

Posted 17-Sep-2014
Pros: The location and the staff. Although it was a very busy area the rooms were quite.
Cons: There are signs that the hotel will need to have some refurbishment in the next couple of years. Guest hotel guide book needs updating.
Location: In the heart of theatre land with lots of places to eat within walking distance.
Took my wife to New York for her birthday. It was our first time so a hotel that was in a popular area where we could access the must go places easily and where most people would be able to direct us to if we got lost was on our list. The Crowne Plaza Time Square fitted the bill. The hotel itself was very pleasant but will soon be in need of an update. However the staff were excellent, couldn't be more helpful. All in all we thoroughly enjoyed our stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Times Square location - short walk to theaters!

Posted 15-Sep-2014
If you like the hustle and bustle of NYC then this location is for you. Stores on Broadway open until midnight/1 am. Truly the city that never sleeps!
Comment from Hotel Management
17-Sep-2014 by Guest Services, Hotel Management
Hello! Thanks for your review! We're glad you had a great stay with us. We hope to see you again very soon! Regards, Fatena Q. Williams Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveller from belfast,northern ireland

25th Wedding Anniversary Trip

Posted 15-Sep-2014
Pros: Friendly staff, good restaurants, porters on hand for luggage, taxis....everyone could not have been friendlier.
Cons: Overall delighted....cannot think of anything that would improve our experience
Location: The amazingly lively Times Square is on the doorstep Any Broadway show you could wish for Good food/bars Access to subway
We arrived for our first trip to New York for a weeks holiday celebrating a special occasion As we were visiting fo 7 nights we were given a corner bedroom with sweeping windows overlooking New York The view from the 37th floor was fabulous The room was spacious and was excellently maintained each day. The hotel was in a fantastic location....we are already booking the same hotel for our 2nd trip next year.
Comment from Hotel Management
18-Sep-2014 by Guest Services, Hotel Management
Hi LorrIne, Thanks for the wonderful response. We're so happy to hear that you had a good stay with us. We're glad we could be a small part of a very special occasion. The corner bedroom is great! Our staff will be pleased to hear about the wonderful service they were able to provide you. We'll see you next year! Regards, Geoffrey Mills Managing Director
4 out of 5
Recommended
for Everyone
by A verified traveller from Switzerland

Hotel very closed to Times Square

Posted 15-Sep-2014
Pros: Close to Times Square, Subway and the rooms are very big for New York
Cons: Not enough staff employee at the desk (reception) for a so huge hotel.
Location: Excellent location. Close to all what you want to see in New York.
Very nice hotel and if possible would like to choose this hotel next time. (Recommended)
Comment from Hotel Management
17-Sep-2014 by Guest Services, Hotel Management
Hi Pat! Thanks for staying with us. We'd love to have you back! Have a great day. Regards, Fatena Q. Williams Front Office Director
Comment from Hotel Management
16-Sep-2014 by Guest Services, Hotel Management
Thank you for the great review! It was our pleasure having you. We can't wait to have you back! Best Regards, Joanna M. Guerrero Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from United Kingdom

Perfect location for Times Square

Posted 12-Sep-2014
Pros: Proximity to Times Square and clean and comfortable
Cons: Free wifi for everyone
Location: Near to several tourist places and couple of nearby subway stations
Hotel was very comfortable and clean staff helpful when you needed them. It couldn't be better placed for Times Square and you could walk to several other places. Including Central Park. Have stayed here twice and recommended to friends.
Comment from Hotel Management
17-Sep-2014 by Guest Services, Hotel Management
Hi Daphne, Thank you for your stay and review! We're glad returning guests such as yourself are really enjoying our hotel. We try and provide the best service we possibly can and it shows in our guest reviews. Thanks again for choosing us. Regards, Geoffrey Mills Managing Director
3 out of 5
Recommended
for Business Travellers
by A verified traveller from Atlanta

Great location, right on Broadway & Time Square.

Posted 10-Sep-2014
Pros: I was there for an event, so was very convenient for me to stay and work at the same place.
Cons: Extend Room Service hours of operations, and the servers should be more attentive.
Location: Did not have the opportunity explore during this trip.
I was supposed to get a room with Time Square view, which I didn't get, the whole hotel was frizzing cold, and the Room service works only until midnight. There is no refrigerator, so you can't have any food in the room. The server at the bar did not attend my table at all, so I had to order a drink from the bar. I was waiting for 20 min.at the table in which time the kitchen closed. The shower drain was clogged, which they fixed the very same day.
Comment from Hotel Management
17-Sep-2014 by Guest Services, Hotel Management
Hi Kate, I'm sorry you ran into an issue with not receiving your view. We'll indeed get that corrected. In the summer, we try to keep our public space as cool as possible without getting too cold. Refrigerators are also available at your request but for a small fee. We're sorry about your experience. Hopefully, we can live up to your expectations during your next visit. Best, Syed Abid Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Winfield, MO

Our Stay

Posted 09-Sep-2014
Pros: Everything! We were late checking out and not charged extra.
Cons: No
Location: New York City has more things to do than any other city I know.
My daughter and I came to New York for Couture Fashion Week. The room was beautiful and the bed was marvilous. I'd stay there again!
Comment from Hotel Management
17-Sep-2014 by Guest Services, Hotel Management
Hi Elaine, Thanks so much for the review! Glad you found everything just the way you liked. We can't wait to see you again! Have a great day. Regards, Syed Abid Guest Services Manager
2 out of 5
by A verified traveller from Kent

Hotel being refurbed

Posted 08-Sep-2014
Pros: Breakfast Great location
Cons: Not to decorate during the night. Keep customers on separate wings/floors to where work is being carried out.
Location: Great location. Everything nearby
Kept awake by noisey workmen and loud machinery! Staff in lobby friendly and helpful. Breakfast very good. Staff quite slow in bar area.
Comment from Hotel Management
09-Sep-2014 by Guest Services, Hotel Management
Hi Lisa, Thanks for the review! I'm glad to hear about your stay. I do apologize about the amount of noise you heard. If we're ever doing any sort of refresh in our rooms or lobbies, we always make sure noise is kept to a minimum and done during afternoon times. We hope this won't deter you to stay with us in the near future. We hope to see you soon! Regards, Syed Abid Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Uk

Fab location, really helpful staff

Posted 07-Sep-2014
Booked a transfer back to the airport via a hotel car- defo recommend dying it to and from the airport. Our yellow can experience from the airport was poor!
Comment from Hotel Management
20-Sep-2014 by Guest Services, Hotel Management
Hello K! Thanks for your review! We hope everything was to your liking. We hope you'll be visiting us again soon. Have a great day! Regards, Geoffrey Mills Managing Director
Comment from Hotel Management
20-Sep-2014 by Guest Services, Hotel Management
Hello K, Thank you taking the time to give us a 5 star rating. Thank you again for staying with us and we hope to see you again soon! Best regards, Fatena Q. Williams Front Office Director
Comment from Hotel Management
17-Sep-2014 by Guest Services, Hotel Management
Hello K! Thanks for the review. We're glad you enjoyed our hotel and the location! We're in the middle of it all, don't you think? We appreciate you and hope to see you back again soon! Regards, Geoffrey Mills Managing Director