Ratings based on 1,704 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario Canada

Step out of hotel your right in Time Square

Posted 25-Aug-2014
Pros: beds were comfy, I had a great nights sleep, we paid for view but did not get times square view.
Cons: Include internet in our room. When you travel with kids thats all they want.
Location: We were right in time square, so it was close to everything!
We were on the 37th floor, the room was clean and big. The beds were comfortable! The only complaint I have is that we had to pay for internet use in our room, but the lobby was free.
4 out of 5
Recommended
for Everyone
by A verified traveller from Istanbul

Best location in NY for tourists

Posted 22-Aug-2014
Pros: Location
Cons:
Location:
Very central location, quiet and comfortable, good breakfast, nice bar and music. Just steps from Broadway musicals.
Comment from Hotel Management
23-Aug-2014 by Guest Services, Hotel Management
Thank you for the wonderful review! We are so happy you enjoyed your stay with us. We would love to see you again. Please let us know the next time you are in New York City. Safe travels. Best Regards, Geoffrey Mills Managing Director
4 out of 5
Recommended
for Everyone
by A verified traveller

Crowne Plaza Times Square

Posted 19-Aug-2014
Great location right in the centre of Times Square. Easy walking distance to everything- theatres, restaurants, shopping, Central Park, tours. Expect street noise. Room was large. Good place to stay.
Comment from Hotel Management
22-Aug-2014 by Guest Services, Hotel Management
Thank you for staying with us. We hope to have you back soon!
Comment from Hotel Management
22-Aug-2014 by Guest Services, Hotel Management
Thank you for staying with us. We hope to have you back soon.
Comment from Hotel Management
21-Aug-2014 by Guest Services, Hotel Management
Thank you for staying with us. We hope to have you back soon.
Comment from Hotel Management
21-Aug-2014 by Guest Services, Hotel Management
Thank you for staying with us. We hope to have you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from PA

Great Hotel

Posted 19-Aug-2014
Pros: Location
Location: Went to see Wicked, 2 blocks from the Hotel.
Wonderful stay. I've been staying at this Hotel throughout the years. Always clean, staff is friendly and check in and out is a breeze.
Comment from Hotel Management
20-Aug-2014 by Guest Services, Hotel Management
Thank you for staying with us. We hope to have you back soon!
Comment from Hotel Management
20-Aug-2014 by Guest Services, Hotel Management
Thank you for staying with us. We hope to have you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Great location ... highly recommend

Posted 18-Aug-2014
Pros: Beds, showers, health club, convenience
Cons: There are a few small things that show the age of the hotel, like a chip on the mirror in our room and the door to our room had to be pulled shut.
Location: Theatre, restaurants, subway, walk to everything.
Stayed here with my 16-year-old son on a weekend trip to NYC. We loved the proximity to Times Square, Theatres, subway, restaurants, and parks. Everything was convenient. The hotel had a great lobby shop for sandwiches, coffee, salads, the elevators were fast, the beds were comfortable, shower worked great and the A/C in the room was quiet and comfortable. We also checked out the health club. It was large and had everything you would need. Highly recommend.
Comment from Hotel Management
19-Aug-2014 by Guest Services, Hotel Management
Thank you for staying with us. We hope to have you back soon!
Comment from Hotel Management
19-Aug-2014 by Guest Services, Hotel Management
Thank you for staying with us. We hope to have you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Green Bay, WI

Great time

Posted 18-Aug-2014
Pros: Everything. We would stay there again.
Cons: Hospital based driver seemed expensive. Rate was $120 ($80 plus tolls) to Newark.
Location: Great location for tourists. Near all shows, shopping, central park, bus tours, TV studios, etc.
Excellent location. Within three blocks of top rated shows, plays, and comedy. Close to time square. Clean rooms and comfortable beds. Great service. Nice gym. Nice drive up entrance.
Comment from Hotel Management
20-Aug-2014 by Guest Services, Hotel Management
Thank you for staying with us. We hope to have you back soon!
Comment from Hotel Management
20-Aug-2014 by Guest Services, Hotel Management
Thank you for staying with us. We hope to have you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel great location.

Posted 16-Aug-2014
This is always my first choice at time square. Comfortable rooms with great view.
Comment from Hotel Management
20-Aug-2014 by Guest Services, Hotel Management
Thank you for staying with us. We hope to have you back soon!
Comment from Hotel Management
20-Aug-2014 by Guest Services, Hotel Management
Thank you for staying with us. We hope to have you back soon!
Comment from Hotel Management
20-Aug-2014 by Guest Services, Hotel Management
Thank you for staying with us. We hope to have you back soon.
Comment from Hotel Management
20-Aug-2014 by Guest Services, Hotel Management
Thank you for staying with us. We hope to have you back soon.
1 out of 5
by A verified traveller

Poor

Posted 15-Aug-2014
Pros: Nothing
Cons: Everything
Internet access was at best shocking. Room was at the rear end of the hotel. I usually book via expedia and stay at IHG hotels. Neither ever again.
Comment from Hotel Management
18-Aug-2014 by Guest Services, Hotel Management
Thank you for taking the time out to write a review and for your candid feedback. I am disheartened to read about your experience at the Crowne Plaza Times Square. We strive to provide outstanding customer service to all our guests. I apologize that you experience several concerns during your stay. Your comments are greatly appreciated and have been forwarded over to the appropriate departments to discuss and review. I hope we have the opportunity to welcome you back for another visit so we can prove to you how much we value you as an IHG Reward member. Best Regards, Fatena Q. Williams Front Office Director
5 out of 5
Recommended
for Everyone
by A verified traveller from Menominee, MI

Excellent hotel in Time Square

Posted 14-Aug-2014
Pros: Parking, location, early guests can get their bags stored till rooms are ready.
Cons: Signage to the entrance because the address mentioned is not the drive in entrance.
Location: Book of Mormon, Times Square
Excellent hotel for a great price in Times square. I have been to the other big brand hotel right in time square and I wasn't too impressed. Like any other Marriott. But this hotel although not very much different from other Crowne Plaza had great views and a great price tag. Stayed in the city with my wife for her birthday celebrations. We went to watch Book of Mormon which happens to be right next to the hotel on the same block. That was very convenient. Parking is $50 and is valet and is in the same property(underground). Check-in is at 3pm but we came in early and they were very accommodating that they took in our bags so that we were able to go out till our rooms got ready. The only con might be that its on Times Square so expect to hear sirens and honks occasionally.
Comment from Hotel Management
17-Aug-2014 by Guest Services, Hotel Management
Thank you for the amazing 5-star review! Thank you for staying with us, we are glad you enjoyed our hotel location. Times Square can certainly be hectic at times however we are excited to be in the middle of the action of NYC. We are very happy to hear that you enjoyed not only the great views but great rates we have to offer. We are glad to hear that the hotel was perfect for your travel needs as we are conveniently located within walking distance to the theatre district. We strive to provide our guests with the requested room accommodations that were booked, depending on the time of guest arrival and we are glad that your check-in experience was pleasant. Please let us know the next time you will be in New York City. We would love to have you again. Best Regards, Geoffrey Mills Managing Director
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 12-Aug-2014
Easy to get to with bus right outside door and plenty of food outlets close by
Comment from Hotel Management
15-Aug-2014 by Guest Services, Hotel Management
Hello! Thank you for your review! We're happy to hear you had a good stay with us. We hope you'll visit us again in the near future! Have a wonderful day. Regards, Fatena Q. Williams Front Office Director