Ratings based on 2,835 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Perfect holiday location for NYC

Posted 26-Feb-2015
Pros: The main lobby is located on the second floor and it is a calm place to check in. The desk service was excellent and they checked us in early.
Cons: Having a Fridge in the room would be nice touch.
Location: We really liked that the hotel was close to the TheatreTicket Booth and great places to eat.
Crowne Plaza is an excellent hotel if you want to be at the heart of Times Square. The location provides easy access to purchase tickets to shows, great places to dine and Central Park is only a 15 min. walk.
5 out of 5
Recommended
for Couples
by A verified traveller

perfect holiday cannot find any fault

Posted 26-Feb-2015
Pros: cannot fault any part of the hotel
Cons: northing
Location: central for any activies
the holiday was perfect from start to finish we have had great service from expedia and excellent service from the crown plaza
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Brisbane

Just incredible.

Posted 26-Feb-2015
An absolutely beautiful hotel. The room was hug, the bathroom was giant. Everything was so clean and the staff were very helpful. It's in an excellent position. The only fault it had was that the mattress had a huge dip in the centre of it, making it hard to get comfortable. We were amazed at how big the room was. The view was awesome, we will come back and stay again!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Regina, Saskatchewan

Amazing location, great views! Ok service / room.

Posted 26-Feb-2015
Pros: Location, view from the room was really good.
Cons: Bell man was not friendly to receive service from. Room was not always well stocked by cleaning staff. Internet access is way too expensive.
Good view and location. Concierge was helpful for attractions. Lobby assistants were helpful. Taxi service was good though not always friendly. Room was not well stocked by cleaning staff. Internet was too expensive. Poor selection for in room dining / drinks. Too many vendors directly outside of the lobby doors at all hours pushing you to buy a tour or donate to a cause. Too confrontational of an approach.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Surrey

Brilliant .... Lovely rooms .... Really big ...

Posted 25-Feb-2015
We have been here a few times before and loved it.. The only thing was that we ordered a 2 bed room and when we got there KT was he see debate wheter we would get one as they were short of them (ended up with 2 bed so all was fine) had conncecting door but didn't cause any problems as it was locked..... One thing I will say about this hotel is about the bellmen that store your luggage ... They have a habit of repeating themselves about 5times over i won't be here when you get back (in order to get their tip) I always tip $2 per bag and we have noticed that a lot of them "lose" your bags in the storage - probably if they thjnk they tip wasn't high enough. I tip the same to the guy retrieving the bag ....
4 out of 5
Recommended
for Everyone
by A verified travellerfrom england

excellent position

Posted 25-Feb-2015
Pros: postion is excellent
Cons: No longer has room service but this was still on reports as part of amenities in hotel.
Location: Need to visit Helen's especially for breakfast where the servers sing and dance.
Excellent place to stay, step outside onto broadway. Within walking distance to all theatres, short walks to most of shops.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Feb-2015
Pros: Great location for business and fun
Comfortable rooms and spacious bathrooms. Awesome having access to a full fitness center on the 15th floor. Great place to get some work done in the lounge. Overall really enjoyed by experience her.
5 out of 5
Recommended
for Everyone
by A verified traveller

Located in the heart of Times Square

Posted 25-Feb-2015
Pros: Liked everything.
Cons: Room service.
Location: Right next to the subway and couple of blocks away from Rockfeller center. So many things to do.
All staffs in the hotel was very nice and friendly. I was happy that I could check in at 12:00 noon without any condition. Convenient location location and reasonable size of the room in the high floor.
3 out of 5
by A verified traveller

Bien placé, service et personnel execrable

Posted 23-Feb-2015
Un hôtel assez confortable bien placé. Mais il y en a beaucoup d'autres qui remplissent ces critères. Par contre là où cet établissement se différencie c'est par la médiocrité de son personnel l'absence totale du sens du service et de l'accueil. j'espère que vous n'aurez jamais à faire à eux pour le moindre problème, ou la moindre question....
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Feb-2015
Pros: View
Cons: The bath tub. It did not drain well.
Location: The Ellen's Stardust Diner is a must!
We took our 6 year old kid and she loved the hotel. Especially the view of Times Square.