The room was nice. The view was amazing! The staff were all friendly. When I had a situation with my breakfast voucher they took care of it to accommodate my needs. Only thing I would change is you can here your neighbors, but we didn't stay in the room much anyway.
There was a glitch in our booking which occurred when I rescheduled our stay thru Expedia's call center; we were double booked, our original reservation did not get cancelled. The glitch was not the fault of the Waldorf Astoria and yet we were upgraded for compensation in having to explain the situation to several receptionists and the hotel manager on duty. They gave us the royal treatment and our room was extraordinary. We have been back since our stay in July. Grand.
My stay was perfect! I was visiting my daughter,who lives in the city, and the location of the hotel was just a block or so away from the subway station which made meeting up very easy. Also, Starbucks just steps away, great to sip on while relaxing on the (15thfloor) terrace :)
Concierge very attentive, reception desk distracted uninterested, a little cold.... Lower floor rooms pick up steet noise during the night! Rooms spacious, comfortable and clean. Wifi chargeable, complementary all over city... Reception and corridors dark. Would stay again however on a higher floor!
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