Deluxe Studio Suite | Living area | Flat-screen TV, iPod dock, printers

Reviews of Chelsea Pines Inn

2.5 out of 5
Chelsea Pines Inn
317 West 14th Street, New York, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 389 out of 863 reviews" "
Rating 8 - Good. 275 out of 863 reviews" "
Rating 6 - Okay. 118 out of 863 reviews" "
Rating 4 - Poor. 53 out of 863 reviews" "
Rating 2 - Terrible. 28 out of 863 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Victor Erik, Azcapotzalco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty convenient place in Chelsea. A lot of transportation options around, restaurants, pharmacies and famous neighborhoods from a short commute or walk. Staff was very friendly, room was good, but be careful if you got a front street room, street noise can get pretty loud, even in late hours. Room was cleaned daily, and they had coffee and tea in the common areas on the lobby. Overall a good place to stay, recommended.
Stayed 3 nights in Apr 2024

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My college-aged niece and I I spent four days at the Chelsea Pines Inn, and we had a great time. The staff is lovely and very helpful. Our room was small, but it had one double and one single bed, a shower, and a toilet, so everything we needed. It’s not a luxury place but it’s funky and I liked it. it has five floors and no elevator so that might be an issue for some. The hotel tells you that before you book though, so it wasn’t an issue for us, even though we were on the fourth floor. The Chelsea location is excellent as well, and for Central New York City, it’s very affordable. We took the subway everywhere and it’s about 30 seconds frim the hotel.
Stayed 3 nights in Mar 2024

8/10 Good

Timothy, Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. It has its quirks & feels a little run down... but it also captures the charm of Chelsea, is filled with character, and I found it incredibly cozy & functional: the bed was really comfortable, shower was great, staff were very welcoming. A great home base for exploring Chelsea & anything nearby! Also the street is well-lit & busy... I arrived at 11:30 pm and wasn't worried at all.
Stayed 1 night in Feb 2024

4/10 Poor

Robert

Travelled with family
Disliked: Property conditions & facilities
Very bare bones room on floor 5 of a walk up. Both TV’s did not work. Room was very small. On the plus side, convenient location in Chelsea area of NYC.
Stayed 1 night in Jan 2024

2/10 Terrible

Jared

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing apartment that was very spacious with excellent kitchen and dressing room. Huge shower. very private. Easy location to get to everything with subway at the end of the street. Felt safe. Nice happy helpful staff without exception. Four adults stayed very comfortably without feeling crowded. Did not feel like an anonymous hotel all and was an oasis of calm after sightseeing. Good choice at continental breakfast even for 3 vegans which was better than expected. Spotlessly clean.
Stayed 5 nights in Dec 2023

10/10 Excellent

Kangmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not very quiet and the building doesn't have an elevator, but the room was cozy and the staff very nice.
Stayed 2 nights in Dec 2023
Response from Chelsea Pines Inn Staff on 2 Jan 2024
Dear Kangmin,Thank you for choosing Chelsea Pines Inn for your recent stay, and for taking the time to share your feedback with us. We appreciate your insights and are pleased to hear that you found the room cozy and the staff accommodating.Your satisfaction with the room and our team is important to us, and we are grateful for your positive comments.However, we understand that there were challenges during your stay, including noise in the building and the absence of an elevator. We apologize for any inconvenience caused and appreciate your patience.Warm Regards,Chelsea Pines Inn Staff

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Chelsea Pines Inn Staff on 29 Dec 2023
hank you for taking the time to share your feedback with us. We appreciate your input, and we are sorry to learn that your experience fell short of your expectations.Your satisfaction is our top priority, and we would like to learn more about your stay to better understand any areas where we can improve. If you have specific details or suggestions you'd like to share, please feel free to contact us directly.

10/10 Excellent

Kalyani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute little cozy stay!
Stayed 1 night in Dec 2023
Response from Chelsea Pines Inn Staff on 29 Dec 2023
Thank you for taking the time to leave us a perfect 5-star review! We are thrilled to hear that you had a fantastic experience during your stay at Chelsea Pines Inn.Your positive feedback is incredibly valuable to us, and we're delighted that we could meet your expectations. If you have any specific aspects of your stay that you particularly enjoyed, or if there's anything you'd like to share, we would love to hear more.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chelsea Pines Inn Staff on 29 Dec 2023
Thank you for taking the time to leave us a perfect 5-star review! We are thrilled to hear that you had a fantastic experience during your stay at Chelsea Pines Inn.Your positive feedback is incredibly valuable to us, and we're delighted that we could meet your expectations. If you have any specific aspects of your stay that you particularly enjoyed, or if there's anything you'd like to share, we would love to hear more.

10/10 Excellent

R. Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a happy experience, finding this hotel pre-trip, and staying at the hotel during my time in Manhattan. Everything was perfect and upon return(s) to Manhattan, this will be where I will stay.
Stayed 2 nights in Dec 2023
Response from Chelsea Pines Inn Staff on 24 Dec 2023
Good day Vincent,We hope this message finds you well. On behalf of the entire team at [Your Hotel], I want to extend our heartfelt gratitude for choosing to stay with us during your time in Manhattan.We are delighted to hear that your experience was a happy one—from the pre-trip planning to your stay with us. It was truly a pleasure hosting you, and we are thrilled to have been a part of your memorable journey.Warm Regards,Chelsea Pines Inn Staff

10/10 Excellent

Susan

Travelled with group
Liked: Amenities
I will definitely be back!
Stayed 2 nights in Nov 2023
Response from Chelsea Pines Inn Staff on 24 Dec 2023
Good day Susan,Thank you so much! We're glad that you enjoyed your stay!Warm Regards,Chelsea Pines Inn Staff

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property so much! It is quiet and convenient to the L train and ACE train. There are great places within walking distance to eat. I have stayed here multiple times. This isn’t an overly fancy place but it will meet all your needs. If you need a safe, quiet and comfortable place to rest and sleep, this is your spot.
Stayed 2 nights in Nov 2023
Response from Chelsea Pines Inn Staff on 23 Dec 2023
Dear Suzanne,We hope this message finds you well. On behalf of the entire team at [Your Hotel], we would like to extend our heartfelt gratitude for choosing to stay with us. We are delighted to hear that you enjoyed your recent stay with us.Your positive feedback about the quiet atmosphere, convenience to the L train and ACE train, great dining options within walking distance, and the overall safety of our location truly warms our hearts. It is our constant endeavor to provide a comfortable and memorable experience for our guests, and we are thrilled to learn that we met your expectations.Warm Regards,Chelsea Pines Inn Staff

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Chelsea Pines Inn Staff on 29 Dec 2023
Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you had a great experience during your stay at Chelsea Pines Inn.Your positive feedback means a lot to us, and we are delighted that we could meet your expectations. If there are specific aspects of your stay that you particularly enjoyed or if there's anything you would like to share, we would love to hear more.

10/10 Excellent

JERDIN

Stayed 1 night in Nov 2023
Response from Chelsea Pines Inn Staff on 29 Dec 2023
Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you had a great experience during your stay at Chelsea Pines Inn.Your positive feedback means a lot to us, and we are delighted that we could meet your expectations. If there are specific aspects of your stay that you particularly enjoyed or if there's anything you would like to share, we would love to hear more.

10/10 Excellent

Manish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chelsea Pines Inn Staff on 29 Dec 2023
Thank you so much for taking the time to rate your experience with us a perfect 10 out of 10! We are absolutely thrilled to hear that you had an exceptional stay at Chelsea Pines Inn.Your positive feedback is truly appreciated, and we're delighted that we could meet and exceed your expectations. If there are specific aspects of your stay that you particularly enjoyed or if there's anything you would like to share, we would love to hear more.

10/10 Excellent

sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Friendly people, quick and smooth check in process, the room is very clean and well furnished. Many unexpected treats as well and charming decorations.
Stayed 1 night in Nov 2023
Response from Chelsea Pines Inn Staff on 29 Dec 2023
Thank you so much for choosing to stay at Chelsea Pines Inn! We are thrilled to hear that you had an enjoyable experience during your recent visit.Your kind words about our friendly staff, smooth check-in process, and clean rooms mean a lot to us. We strive to create a welcoming and comfortable environment for our guests, and it's wonderful to know that we succeeded in making your stay memorable.

2/10 Terrible

Mauricio

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
The mattress feels like one of those inflatable, you sink in it, couldn’t sleep at all, the kind of mattress that you find in a furniture store that same beds and the mattress is a dummy mattress, that’s is what they have in the beds. Couldn’t stay there for the 4 days that I booked, found other hotel with a decent bed.of course because the reservation was not refundable it was my lost. The room didn’t have a thermostat, I got super hot and the only way to cool it off was opening the window, closing when it got cold and open it again when it was too hot. Very bad. Pay the extra $50 and stay some place else. The only good thing was the location and the lady at front desk DJ, she was nice.
Stayed 4 nights in Nov 2023
Response from Chelsea Pines Inn Staff on 24 Dec 2023
Dear Mauricio,I hope this message finds you well. First and foremost, we would like to extend our heartfelt thanks for choosing to stay with us at Chelsea Pines Inn. We truly appreciate the time you took to provide us with valuable feedback on your recent stay.We were delighted to hear that you enjoyed our location, and your decision to share your experiences allows us to address the areas where we fell short of your expectations.I want to personally apologize for the inconvenience you faced with the mattress and the room temperature during your stay. Your comfort is of utmost importance to us, and we deeply regret that the mattress did not meet your expectations. Please rest assured that we are actively looking into upgrading our mattresses to ensure a more comfortable and restful sleep experience for our guests.Regarding the room temperature, we understand the challenges you faced with the absence of a thermostat. We are actively exploring options to improve the climate control in our rooms to provide a more comfortable environment for our guests.We genuinely regret any inconvenience you experienced during your stay, and we want to assure you that your feedback has not gone unnoticed. We take your comments seriously and are committed to making the necessary improvements to enhance the overall guest experience.Warm Regards,Chelsea Pines Inn Staff

10/10 Excellent

Patrece

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly place!
Was in the city to visit my son. This was close to his apartment in West Village, clean and friendly staff!
Stayed 3 nights in Nov 2023
Response from Chelsea Pines Inn Staff on 24 Dec 2023
Dear Patrece,I hope this message finds you well. On behalf of the entire team at East Village Hotel, I want to express our sincere gratitude for choosing us as your accommodation during your recent visit.We are delighted to hear that you found our hotel clean and our staff friendly. Your positive feedback truly warms our hearts and serves as a great motivator for our team.At Chelsea Pines Inn, we are committed to providing a comfortable and welcoming environment for our guests. Your comments about the cleanliness and friendliness of our staff reinforce our dedication to maintaining high standards of service.Warm Regards,Chelsea Pines Inn Staff

6/10 Okay

Evy

Stayed 1 night in Oct 2023
Response from Chelsea Pines Inn Staff on 29 Dec 2023
Thank you for taking the time to share your feedback with us. We appreciate your honest review and the opportunity to improve our services.We see that your experience was rated 3 out of 5, and we would love to learn more about your stay. Your satisfaction is our top priority, and understanding your perspective will help us address any areas where we can enhance our guest experience.

10/10 Excellent

Caitlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to an event we were attending, and the staff at front desk were really nice and welcoming. Clean, comfortable beds and a decent sized bathroom. Basic in amenities, but really just what we needed for a quick trip to the city. Enjoy the neighborhood. Would stay again.
Stayed 1 night in Oct 2023
Response from Chelsea Pines Inn Staff on 24 Dec 2023
Dear Caitlin,I hope this message finds you well. On behalf of the entire team at East Village Hotel, I would like to extend our heartfelt thanks for choosing us for your recent stay. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We are delighted to learn that you found our hotel's location convenient and enjoyed the friendly neighborhood atmosphere created by our staff. Creating a positive and welcoming environment for our guests is at the core of what we do, and your comments reaffirm our commitment to providing excellent service.While we are thrilled to hear about the positive aspects of your stay, we also want to ensure that your experience with us is consistently enjoyable. If there were any aspects that left you with mixed feelings, please know that we take your feedback seriously, and we are continually working to improve our services.Warm Regards,Chelsea Pines Inn Staff

6/10 Okay

Sarah

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Kay

Liked: Cleanliness, property conditions & facilities
We enjoyed our first time in New York. Chelsea Pines was excellent!!
Stayed 1 night in Oct 2023
Response from mari on 21 Oct 2023
Hope to have you back in soon !!

10/10 Excellent

Christena, Silver Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and wonderful breakfast - awesome staff!
Stayed 2 nights in Sep 2023
Response from mari on 21 Oct 2023
Glad you enjoyed your stay, hope too have you back soon !

10/10 Excellent

Tania

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very basic walk up (no elevator) hotel. Rooms are small but clean and comfortable. Bed was comfortable too which is always a relief when traveling. Staff friendly and accommodating. Great location. Nice change to the large, big brand hotels that i usually stay in.
Stayed 1 night in Sep 2023
Response from Diamond on 15 Sept 2023
Thank you so much for your great feedback! We're happy that you enjoyed your stay here with us and we hope to see you again soon!

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great 4 nights at the Chelsea Pines!! The location was perfect for exploring all of NYC by foot and Metro. The complimentary breakfast much appreciated and the staff always helpful and friendly. The bed was very comfortable and the street was surprisingly quiet given the hotel is right on 14th! We look forward to returning again soon!
Stayed 4 nights in Aug 2023
Response from Diamond on 15 Sept 2023
Thank you for the positive feedback. We're glad to see that you enjoyed your visit to NYC and enjoyed your comfortable stay here at Chelsea Pines Inn. Travel safely and we hope to see you soon!

10/10 Excellent

Sharon Ann

Stayed 5 nights in Aug 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay would highly recommend !
Stayed 1 night in Aug 2023
Response from Diamond on 15 Sept 2023
Thank you so much Michele. We hope to see you again soon!

10/10 Excellent

Yamei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint and quiet inn. Hard to find in Manhattan. The small garden in the back with trees and tables/chairs is a beautiful touch. Rooms vary in sizes, the more spacious ones are quite nice and clean. Although the building is quite tight and stairs very steep, and you could see the effect of time on the facilities, but surprisingly it's very functionally and comfortable to stay in. Nothing really fancy, but almost everything is in place. Also the manager and staff are super friendly, making you feel right at home. Will likely come back again next time in town.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Mellow vibes and very friendly.
Stayed 7 nights in Jul 2023
Response from Diamond on 15 Sept 2023
Thank you very much Brian. We hope you can visit us again soon!

10/10 Excellent

Anastasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception and in general, were really welcoming and friendly and were eager to help with our requests. The location was really convenient, very close to the metro station and also safe which is a huge plus! The room was clean and the breakfast was tasty with various options to choose from! The only downside was that our room was in the fifth floor and there is no elevator but it’s understandable since it’s New York and most classic buildings do not offer an elevator. Nevertheless, I would highly recommend it to anyone looking for a convenient and clean place to stay and of course I would choose to stay here again!
Stayed 2 nights in Aug 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Reasonable value. I would return.
Stayed 1 night in Jul 2023
Response from Diamond on 15 Sept 2023
Thank you for the positive feedback Martin! We hope to see you soon.

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property while dated was very clean. Staff was good.
Stayed 3 nights in Jul 2023
Response from Diamond on 15 Sept 2023
Thank you Becky for your positive feedback and we hope you visit us again soon!

10/10 Excellent

Osvel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with wonderful staff!
Stayed 2 nights in Jul 2023
Response from Diamond on 15 Sept 2023
Thank you so much for choosing Chelsea Pines Inn Osvel! We're happy to know you enjoyed your stay here with and we were able to successfully accommodate you. We hope to see you again soon!

10/10 Excellent

Jill

Stayed 2 nights in Jun 2023

4/10 Poor

robert

Disliked: Staff & service, room comfort
Very disappointed in Hotels.Com for not being explicit that hotel had no elevator and was a 4 flight walk up. We are in our 70’s and had to climb steep stairs with luggage.
Stayed 1 night in Jun 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at front desk were very helpful
Stayed 3 nights in Jun 2023

10/10 Excellent

ruth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Coffee machine was out of order for two days. Otherwise, an excellent experience. Everyone was very nice, our room was tastefully appointed, very clean and comfortable.
Stayed 2 nights in Jun 2023

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, quiet and clean place
The staff was friendly. The rooms and common areas were extremely clean and quiet. The continental breakfast was fresh and plentiful, with plenty of hot and tasty coffee. We loved the location. Great neighborhood near an express subway.
Stayed 6 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Kandice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay here. The room was very clean and the beds were comfortable. Friendly staff that had a cookie and water bottles waiting for us when I arrived. They also held our bags for no charge. The only downside was that there is no elevator and we were on the 4th floor but who doesn’t need more exercise lol.
Stayed 3 nights in May 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean, and beds really comfortable. The bathroom was big and shower worked great. No elevator, and we were on the 5th floor...not a really big deal if you can handle the steps....if you can't ask for a lower floor. Over all we loved it...subway close by, nice restaurants in area.
Stayed 2 nights in May 2023

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient. Surcharge on early or late
Good and clean. No carpets, so great for that. Room ok for single and short stay. Surcharges for late or early arrival - not expected when booked with Hotels.com
Stayed 1 night in May 2023

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modest place in Chelsea
I stayed in the Sophia Loren room (105) but nicely decorated with posters from the film star's career. This room is small but adequate for one person. Not really any view from it, the window looks out on a utility area in front of the back garden. The room is quiet despite sharing a wall with the kitchen/dining area. The split-ductless temperature control worked well. They serve a high quality continental breakfast with real food - fruit, yogurt, pastry and bread from local bakeries.
Stayed 5 nights in May 2023

8/10 Good

Alexandra, Needham

Liked: Cleanliness, staff & service, property conditions & facilities
It is a cute place and is very convenient to get to from Penn Station by the Subway (short walking distance from a station). Breakfast is not much but it is not shrink wrapped, includes really good fresh bread and decent coffee, plus in good weather having it outside is very pleasant. Walking to the 4th floor wasn’t great, but it is not a very high 4th floor, and the guy at the reception carried my suitcase, so not a big problem. I didn’t like self-check in prior to the trip. It did save time on arrival but it was distracting while I was still busy at work and really didn’t have time for it, I was annoyed by it.
Stayed 1 night in May 2023

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a hidden treasure in nyc!
Stayed 2 nights in May 2023

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed being close to downtown but far enough away that we could rest probably.
Stayed 1 night in May 2023

6/10 Okay

Liang-Yu

Liked: Cleanliness
Stayed 1 night in Apr 2023