Indoor pool

Reviews of Red Roof Inn & Suites Newburgh – Stewart Airport

2 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 440 out of 1002 reviews" "
Rating 8 - Good. 371 out of 1002 reviews" "
Rating 6 - Okay. 101 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Breanna

Disliked: Staff & service
The customer service was poor and the front desk people had terrible attitudes and was giving me a hard time while I was checking in
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on 21 Apr 2024
Dear Breanna,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. However, the issue that you've mentioned regarding being provided with poor customer service is regrettable. Thank you for making us aware, as this is nowhere near the standard that we hold our staff to. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you have a better experience in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Zachary

Liked: Cleanliness
Great
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on 21 Apr 2024
Thank you for giving us a 5 out of 5 score on our review, Zachary. We appreciate you taking the time to do a survey, as it’s encouraging to know that we did a great job for you.We hope you choose to stay with us again here at our RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

George, Merrimack

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable.
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on 19 Apr 2024
Dear George, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the comfortable bed. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

Clarissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and safe. Wish for better pillows!
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on 14 Apr 2024
Dear Clarissa, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT regarding the cleanliness, quiet and safe area. I do apologize the pillows was not up to your standards. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Donette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on 13 Apr 2024
Thank you Donette, for taking the time to write a review of your stay at the Red Roof Inn & Suites Newburgh – Stewart Airport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here as a stopover in the middle of a longer trip; I was checked in for fewer than 10 hours. A perfectly adequate hotel, which is precisely what I was looking for. Check-in was easy and quick, as was check-out. Room was small and no-frills, but clean and quiet. And there's a lovely little classic diner a stone's throw away which was perfect for a quick breakfast before I hit the road in the morning. Is this a luxury hotel with all the amenities? No. But if all you need is a bed and a hot shower, it's perfect. I'll absolutely stay here if I'm ever traveling through the area again.
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on 10 Apr 2024
Dear Sean, We appreciate your review following your recent experience at the Red Roof Inn & Suites Newburgh – Stewart Airport. Red Roof strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the convenience of our location and the hassle free check in and out process you described. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view of the lake
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on 1 Apr 2024
Hello Margaret, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT and I appreciate your 4/5 score following your stay. We are happy to see that our hotel location shows a great view of the lake. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Ricardo

Stayed 1 night in Mar 2024

2/10 Terrible

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room itself was not bad. The clientele was a little sketchy. When we went into the hotel the person at the front desk had said absolutely no smoking in the building. When we got up the next morning and went into the hall it smelled like "skunk". There was also a cop inside one night interrogating a lady in the hall. I didn't feel safe and wouldn't go back.
Stayed 2 nights in Mar 2024
Response from Olivia RediResponse Specialist on 30 Mar 2024
Dear Michelle,We are sorry to hear your recent experience at the Red Roof Inn & Suites Newburgh – Stewart Airport did not meet your full expectations, prompting your 1/5 score. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

sherry

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on 20 Mar 2024
Hello Sherry,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Newburgh – Stewart Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Deborah H.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Halfway stop on way to northern New York state. Very nice and convenient to highways. Nice dinner next-door.
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on 18 Mar 2024
Dear Deborah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice, convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for one night , not an extended stay
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on 17 Mar 2024
Dear Justin,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. We are happy that the room was great for one night. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 Excellent

Seven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on 14 Mar 2024
Hello Seven, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Newburgh – Stewart Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

jessica

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised by this property. The connotation of Red Roof Inn was quickly refuted upon arrival. This location blew my low expectations away and the front desk employees were above and beyond! Big ups to Trevor!
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on 9 Mar 2024
Dear Jessica,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. It is great to read that you were pleased with the property, the front desk staff that went above and beyond and that you were grateful for the service Trevor provides. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on 29 Mar 2024
Hello Robert, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn & Suites Newburgh – Stewart Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okay

Andrei

Travelled with family, Business traveller
Liked: Staff & service, amenities
Casual hotel
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 6 Mar 2024
Dear Andrei,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, resulting in a 3/5 score.Thank you again for your review and we hope to continue to provide great experiences for you at Red Roof.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on 14 Feb 2024
Hi Heather,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn & Suites Newburgh – Stewart Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 Okay

Diane

Travelled with pets, Travelled with partner
Liked: Staff & service
Reviews and photos made it sound nicer than it is. The front grounds were full of dog poop! Pick up your dogs business people!! Maybe put up a sign? Provide bags? You are a dog friendly chain which we appreciate, having two. And it is poorly lit. I stepped in all kinds of it taking my dogs out. Yuk!!
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 5 Feb 2024
Thank you for taking a moment to leave a review, Robert. The staff and I at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT appreciate your 3/5 score. It's good to hear you were pleased with our pet-friendly policy. However, you indicated that the cleanliness of the front grounds, the lighting, and the other issue mentioned hindered your experience. As per our pet policy, we advise all guest to clean up after their pets, however, it seems as if it’s not being honored.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

10/10 Excellent

Debbie, Cookeville

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very polite and helpful
Stayed 1 night in Jan 2024
Response from Kerry-lee RediResponse Specialist on 16 Jan 2024
Dear Debbie,The team and I at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT was overjoyed to learn that your perfect scoring was prompted by our staff who was polite and helpful. At Red Roof we strive to uphold standards of the highest quality so as to continuously provide valuable experiences for all our guests.We are very appreciative of your participation and soring. We hope to house you again.Sincerely,Red Roof Management

8/10 Good

JOSE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
close to airport
Stayed 5 nights in Dec 2023
Response from Gabrielle RediResponse Specialist on 10 Jan 2024
Dear Jose, Everyone here at the Red Roof Inn & Suites Newburgh – Stewart Airport was proud to see your 4/5 score. I am happy that our close proximity to the airport pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

4/10 Poor

Kristi

Stayed 1 night in Dec 2023

2/10 Terrible

Lucyna

Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on 19 Jan 2024
Hello Lucyna,I sincerely apologize that your stay at our Red Roof Inn & Suites Newburgh – Stewart Airport didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

2/10 Terrible

Ricardo

Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 4 Feb 2024
Hello Ricardo, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Okay

Keith, Wallkill

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I stay here when traveling for work. The staff at the desk is great. Over the last couple visits, the rooms are not as clean as they usually are. I stayed there earlier in the week and light switches on the wall were disgusting. There are a lot of construction workers staying here. They know this. A little more attention to cleaning would be appreciated. I'll be back in a few months.
Stayed 3 nights in Dec 2023
Response from Chevanese RediResponse Specialist on 22 Dec 2023
Thank you, Keith, for writing to us about your recent stay at the Red Roof Inn & Suites Newburgh – Stewart Airport. We are pleased to hear that our front desk staff was great. However, you highlighted that the room wasn't thoroughly cleaned. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. At Red Roof, your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.Thanks again for sharing your experience with us as we will continue to strive for excellence here at Red Roof. We genuinely value your loyalty, and look forward to hosting you again in the future.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on 14 Dec 2023
Hello Hector, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Devorine RediResponse Specialist on 12 Dec 2023
Thank you for taking a moment to rate your experience, David. The staff at the Red Roof Inn & Suites Newburgh – Stewart Airport and I appreciate your 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Devorine RediResponse Specialist on 12 Dec 2023
Thank you for your positive rating at Red Roof Inn & Suites Newburgh – Stewart Airport, Kathleen. It's great to see you enjoyed your stay, resulting in a 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Sarahi

Stayed 1 night in Dec 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service
It's nicely positioned up the hillside. Would have liked a coffee maker in the room.
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 5 Dec 2023
Dear Donald,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. I am happy to read your comments about our hotel was nicely positioned up the hillside. However, you indicated that the missing coffee maker in your room hindered your experience. Please accept our apologies and know that we will do our utmost best to improve in this regard as we continue to strive for excellence.Thank you again for sharing your experience with us, Donald. We hope to make a new impression and would love to see you again at one of our Red Roof locations.Sincerely,Red Roof Management

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very sweet and kind.
Stayed 1 night in Nov 2023
Response from Antonio,RediResponse Specialist on 29 Nov 2023
Dear Melinda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at theRED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. It’s great to hear that you found our staff being very hospitable and professional. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased with my stay
Stayed 2 nights in Nov 2023
Response from Sharma RediResponse Specialist on 29 Nov 2023
Dear Betsy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. I am glad to hear you were pleased with your stay resulting in a 5/5 score.Thank you again for your review and we hope to continue to provide great experiences for you at Red Roof. Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff lead by Dan the hotel manager. We had a very good stay.
Stayed 4 nights in Nov 2023
Response from Sharma RediResponse Specialist on 29 Nov 2023
Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. I am glad to read your kind remarks about our wonderful staff, especially Dan and you found your stay to be good resulting in a 5/5 score. I have shared your comments with the rest of the team.Thank you again for your review and we hope to continue to provide great experiences for you at Red Roof. Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Robert, Ellsworth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views. Easy access to routes 87 and 84.
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 29 Nov 2023
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. I am glad to read your kind remarks about the nice views at our hotel and ease of access to routes 87 and 84 resulting in a 5/5 score.Thank you again for your review and we hope to continue to provide great experiences for you at Red Roof. Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Manal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on 21 Dec 2023
Thank you, Manal, for rating your recent stay at the Red Roof Inn & Suites Newburgh – Stewart Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Chris, Hampton

Business traveller
Liked: Property conditions & facilities
Convenient location and nearby dining options.
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 29 Nov 2023
Dear Chris,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. I am glad to read your kind remarks about our convenient location in close proximity to dining options resulting in a 5/5 score.Thank you again for your review and we hope to continue to provide great experiences for you at Red Roof. Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 19 Nov 2023
Hello Christine, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Good

Denise

Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on 17 Nov 2023
Hello Denise, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service.
Friendly service. Friendly service. Room clean and comfortable.
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on 10 Nov 2023
Dear Matthew, Everyone here at the Red Roof Inn & Suites Newburgh – Stewart Airport was proud to see your 8/10 score. Your kind words regarding our friendly staff, clean room and the other highlights are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 Poor

Ronald

Stayed 2 nights in Nov 2023
Response from Nishaye RediResponse Specialist on 30 Nov 2023
Dear Ronald,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Newburgh – Stewart Airport. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Chrisha

Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on 8 Nov 2023
Thank you for taking a moment to leave a review, Chrisha. The staff and I at the Red Roof Inn & Suites Newburgh – Stewart Airport were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Shamel

Liked: Cleanliness, property conditions & facilities, room comfort
Quality stay
I had a great stay. The room was clean. Certain areas of the flood could’ve used a broom but the besides that the room was clean. My only issue is my meetings start late and anytime I try to request a 1 o’clock clock out I’m told the latest they can do is 12. I completely understand but it’s just an inconvenience for me personally. Im hoping one day they change this policy because If not I’d have to consider another hotel
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on 6 Nov 2023
Hello Shamel,We're happy to have served you here at our Red Roof Inn. It's great to know that you had a great stay and the rooms were clean, however, you indicated that you felt the floors could be swept more and that due to late check out being unavailable for 1' o clock, your stay was inconvenienced. At Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on 3 Nov 2023
Thank you for taking a moment to leave a review, Amy. The staff and I at the Red Roof Inn & Suites Newburgh – Stewart Airport appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Ellen, Tuscaloosa

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Staff was friendly. The room was not cleaned to the standards I would expect in a basic hotel. It was the only room available when and where I needed one.
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on 2 Nov 2023
Thank you for taking a moment to leave a review, Ellen. The staff and I at the Red Roof Inn & Suites Newburgh – Stewart Airport appreciate your 3/5 score following your stay. I am happy that our friendly staff and our availability pleased you. However, you stated that the room was not cleaned to the standards you expected. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 Poor

christopher l

Disliked: Staff & service, room comfort
Stay elsewhere!
Terrible for the price! Greed rules,never stayed at a hotel and the pillow were 1 and a half inch square,like couch pillows, red roof will never be on my stay list again! Truly outdated,bed rough on the back!
Stayed 2 nights in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on 31 Oct 2023
Dear Christopher,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues highlighted which hindered your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on 30 Oct 2023
Thank you for taking a moment to leave a review, Laurie. The staff and I at the Red Roof Inn & Suites Newburgh – Stewart Airport appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on 24 Oct 2023
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn & Suites Newburgh – Stewart Airport appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Cinnamon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy and quick check-in with a gentleman. No wait. Room was nice, smelled fresh and the hotel was quiet.
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on 21 Oct 2023
Dear Cinnamon, Everyone here at the Red Roof Inn & Suites Newburgh – Stewart Airport was proud to see your 5/5 score. Your kind words regarding our easy check-in, nice rooms and other highlights mentioned are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always it was fantastic.
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on 19 Oct 2023
I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Newburgh – Stewart Airport, Charles. It's rewarding to hear that you always have a fantastic stay with us. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on 11 Oct 2023
Thank you for taking a moment to leave a review, Brenda. The staff and I at the Red Roof Inn & Suites Newburgh – Stewart Airport appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from OnielRediresponse Specialist on 6 Oct 2023
Hi Rosario,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Newburgh – Stewart Airport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist