Dear Ashley,Thank you very much for your generous rating of perfect 5 and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.Kind regards,

Dear Bridget,Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to rate us an overall rating of perfect 5 Expedia.I am thrilled to see that you had a fantastic stay with us and trust it was memorable too! We greatly appreciate the feedback that you have provided us and our team will be thrilled to hear you felt cared for and valued during your stay with us. I trust you have made a safe and pleasant journey home and hope we can welcome you back again soon. Kind regards,

Dear Phancy,Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to rate us an overall rating of perfect 5 on Expedia.I am thrilled to see that you had a perfect stay with us and trust it was memorable too! We greatly appreciate the feedback that you have provided us and our team will be thrilled to hear you felt cared for and valued during your stay with us. We do pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I trust you have made a safe and pleasant journey home and hope we can welcome you back again soon. Kind regards,

Dear David,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh. We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.Kind regards,

Dear Hunter,Thank you very much for your generous rating of perfect 5 and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.Kind regards,

Dear Vivien,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Dear Vincent,Thank you for taking the time to complete our survey following your stay with us, we greatly value and appreciate your feedback.I am saddened to hear that we are unable to locate your lost property. We treat all our guest queries of high importance and I am sorry to hear that you are disappointed.Rest assured that I have passed on your comments to the management team at housekeeping.They should be in contact with you as soon as they can.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.Kind regards,

Dear Richard,Thank you very much for rating us a perfect 5 and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.Kind regards,

Dear Roy,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Dear Raymond,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Dear Karen,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Thank you for taking the time to complete our survey following your stay with us. We greatly value and appreciate your feedback.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Thank you for taking the time to complete our survey following your stay with us. We greatly value and appreciate your feedback.I am both saddened and concerned to learn that we failed to meet your expectations on this occasion, kindly accept my sincerest apologies.I trust you have had a safe onward journey and I hope I can welcome you back again soon.

I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Thank you very much for your lovely review and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.

Thank you for taking the time to complete our survey following your stay with us. We greatly value and appreciate your feedback.I am pleased to see that in general you enjoyed your time with us.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Dear Lisa,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Dear Steve,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Dear Stefanie,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Dear Guest,Thank you for taking the time to complete our survey following your stay with us, as a Hilton Honors member we greatly value and appreciate your feedback.I am pleased to see that in general you enjoyed your time with us, however I am sorry to hear that you experienced issues with the water temperature. Please rest assured that your comments have been passed onto the hotel management team, as we are not in the habit of disappointing our guests. We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Thank you very much for your lovely review and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.

Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh based on your rating of 10/10.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh based on your rating of 10/10.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Dear Salima,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Thank you very much for your lovely review and for choosing to with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.

Thank you very much for your lovely review and for choosing to with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.

Thank you very much for your lovely review and for choosing to with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.

Dear Olga,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Dear Howard,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Dear Deborah,Thank you for taking the time to complete our survey following your stay with us, as we greatly value and appreciate your feedback.I am both saddened and concerned to learn that we failed to meet your expectations on this occasion, kindly accept my sincerest apologies. I am sorry to hear that you found the hotel run down and over priced. Please rest assured that I have passed your comments onto the hotel management team, as we are not in the habit of disappointing our guests.I trust you have had a safe onward journey and I hope I can welcome you back again soon.

Dear Viviana,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Dear sir/madam,Thank you for choosing Waldorf Astoria Edinburgh - The Caledonian for you visit.We really appreciate your honest feedback and value all information you provided. This will help us improve our service in the future and hopefully we will be able to meet your expectations next time.I would like to assure you that the circumstances you experienced are highly unusual and far from our standards as a Waldorf Astoria Hotel.I do appreciate that errors like these, although sometimes unavoidable, are unacceptable at a premium establishment such as ours, and that they can greatly affect the experience, especially when on holiday. Please be rest assured that the issues you have highlighted will be passed on to the relevant departments to be addressed accordingly and promptly. I trust that despite these minor inconveniences, you enjoyed your time in Edinburgh and that you had a safe and pleasant onward journey. I hope that we will be able to welcome you back in the future to Waldorf Astoria Edinburgh – The Caledonian.

Dear Michael,Thank you for choosing Waldorf Astoria Edinburgh - The Caledonian for you visit.We really appreciate your honest feedback and value all information you provided. The comfort of our guests is of paramount importance, a commitment that is reflected in the quality and finish of our bedrooms and suites. I appreciate your feedback that our rooms are not modern; however we enjoy the wonderful pedigree of being a 119 year old iconic hotel and as such our room designs are more classic in nature and in keeping with our heritage listed building. We do look for opportunities to make updates where and when possible and will share your feedback with the team here as we look at ways to improve as we move forward.I trust you have made a safe and pleasant journey home and hope we can welcome you back again soon.

Dear William,Thank you very much for your lovely review and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and we look forward to welcoming you again in the near future.

Dear Andres,Warm greetings from the Waldorf Astoria Edinburgh - The Caledonian!Thank you for taking the time to complete our survey following your stay with us, as we greatly value and appreciate your feedback.Thank you again choosing to stay with us. However, I am saddened to hear that we failed to meet your expectations on this occasion. I would like to assure you that the circumstances you experienced are highly unusual and far from our standards as a Waldorf Astoria Hotel. Please rest assured that the issues you have highlighted will be passed on to the relevant departments to be addressed accordingly and promptly.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Dear Meg,Thank you for taking the time to complete our survey following your stay with us. As a loyal Hilton Honors Diamond member we greatly value and appreciate your feedback.I am both saddened and concerned to learn that we failed to meet your expectations on this occasion, kindly accept my sincerest apologies.Unfortunately the benefits is only applicable if you booked direct with us or though our Hilton Honors app or the website.I trust you have had a safe onward journey. And I hope this hasn't deterred you from returning in the future, as we'd love to welcome to back and give you the true, luxury service you should've received.Kind Regards,

Thank you for taking the time to leave us such a fabulous review and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian. I am overjoyed to hear what a wonderful time you had and that you felt so well looked after by the staff. I do hope that it is not long before we can welcome you back again.

Dear John,Thank you for taking the time to write us a review following your stay with us, we greatly value and appreciate your feedback.I am both saddened and concerned to learn that we failed to meet your expectations on this occasion, kindly accept my sincerest apologies.Due to the unique history of our building some rooms might be smaller than the others even if they are of the same type.Rest assured that our Engineering team has been made aware about the issue of the air conditioning in your room. I do hope that the shower leak has been reported when you stayed with us and the appropriate compensation has been given to you due to the inconveniences you have faced.I trust you have had a safe onward journey and I hope I can welcome you back again soon.Kind regards,

Dear Catherine,Thank you for choosing Waldorf Astoria - The Caledonian for you visit. I am pleased to see that you enjoyed the majority of your time with us and appreciated the Hotel’s features including: our friendly and helpful staff.We will ensure next time your room will be warm and cosy for you.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.Kind regards,

Dear Jaqueline,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Dear Madeleine,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and hopefully it will be a perfect score next time.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.Kind regards,

Dear Lynsey,Thank you very much for your lovely review and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and we look forward to welcoming you again in the near future.Kind regards,Kristina GrigorovaGuest Service Supervisor

Dear Chris,Thank you for taking the time to complete our survey following your stay with us, as we greatly value and appreciate your feedback.I am pleased to see that in general you enjoyed your time with us. However I am sorry to hear that your room was not ready on time. Please rest assured that I have passed your comments onto the housekeeping department, as we are not in the habit of disappointing our guests. We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Dear Guest,Thank you for taking the time to complete our survey following your stay with us, as we greatly value and appreciate your feedback.I am both saddened and concerned to learn that we failed to meet your expectations on this occasion, kindly accept my sincerest apologies. I am sorry to hear that you did not enjoy your room and breakfast experiences. Please rest assured that I have passed your comments onto the relevant departments, as we are not in the habit if disappointing our guests. Since you found the Queen Carriage room dark, I would recommend booking a Queen or Kind Premier room for your next stay, as they are much brighter and have a light colored décor. I trust you have had a safe onward journey and I hope I can welcome you back again soon.

Dear Betty,Thank you very much for your lovely review and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and we look forward to welcoming you again in the near future.Kind regards,Kristina GrigorovaGuest Service Supervisor

Dear Ms Olivia,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.

Dear Karen,Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian.I am pleased to see that in general you enjoyed your time with us.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.Warm regards,Shrishti SharmaGuest Relations Assistant Manager