The description I read on the Expedia website bore no resemblance to the room I was given - the overall standard of decoration was very poor, all woodwork (thick with dust) requires cleaning, repair and redecoration. The electrics have many problems - the power cable entering the heated towel rail is covered in masking tape and, in my opinion, could be dangerous. Of the 2 bedside wall lights, 1 is hanging loose and 1 is not secure. The plumbing has many problems - the wash basin mixer tap is loose, when moved to the cold position the water is initially slightly warm and it takes a few minutes to feed through cold. The wash basin plug, a much to close and push again to open, does not work at all and remains permanently open. The window roller blind can only be wound-up by holding the mounting rail and turning it by hand - extremely difficult. No shower matt provided. Wall and floor tiles in the shower room have dirty grouting. The carpet by the window has a length completely worn-through.This room, number 27, is on 3rd floor - no lift and only access via 10 flights of stairs. Very poor quality breakfast with very limited choice. Room 27 needs complete renovation - the worst hotel room I have ever had.