Ratings based on 895 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Antonio

Great hotel

Posted 14-May-2015
The staff at this hotel did everything they could to makeup for difficult journey to New Orleans. While enjoying the the stay, they went out of their way to make sure we were comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Historic yet stylish elegant hotel in a great spot

Posted 15-Apr-2015
Awesome hotel. Lobby and grounds are beautiful. Very well kept. Very fancy without being stuffy. Rooms are also very clean and upscale New Orleans style. Friendly staff. Great experience.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Apr-2015
Hotel und Service halten das versprochene Niveau. Ein kleiner Faux Pas beim Check-In (das zugewiesene Zimmer war noch nicht gereinigt) wurde direkt mit Getränkegutscheinen als Entschuldigung wieder ausgebügelt. Unterm Strich also nichts zu bemängeln. Lage ist auch top.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel

Posted 11-Apr-2015
The parking valet was wonderful. Only small annoyance..a maid or someone came knocking on the door 2 times during the night asking if we wanted 'room service'. We had just arrived and been in the room for about 1/2 an hour. Room did not need anything at that time. Happened about an hour or so later. Everything else was great.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Apr-2015
Pros: Spa with great facilities and super friendly staff
Cons: check in process: first room we got was noisy and without a view, got a better room upon request
Location: location in good distance to all main attractions
nice rooftop pool, great entrance hall, nice restaurants, great spa, clean rooms
4 out of 5
by A verified traveller

Less than impressed

Posted 06-Apr-2015
Location: The hotel is just off Canal St. Just a block off the French Quarter.
The hotel is nice overall. Our room was overpriced for the size of the room and amenities. We stayed here at a recommendation of a friend. I won't be booking this hotel again.
2 out of 5
by A verified travellerfrom pennsylvania

Not worth the price

Posted 24-Mar-2015
Pros: The location was great. The lobBy was gorgeous!!
Cons: The staff should be more accountable, friendly and willing to accommodate guests.
Location: Saeger theater The French quarter is close (within a few blocks) Fabulous restaurants There's a drugstore on the corner
We were visiting New Orleans for a wedding but decided to make a mini-vacation out of it. The locaqtion is perfect and the lobby is spectacular, but beyond that I was very disappointed with the accomodations and the attitude of many of the staff members. When we arrived with other guests also attending the wedding, the bride had arranged for gift bags to be delivered to our rooms. Everyone got their gift bags but us. The bell hop was rude and told me to "check again, it's probably in the room." It wasn't. We had to ask for things that should have already been in the room... A blow dryer, bottled water, hangers, robes,etc. We wanted to grab a late night bite with some friends in the hotel restaurant, and the waitress was rude and miserable. In a city full of welcoming and gracious people, I would choose another place to stay in NOLA the next time I visit!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Mar-2015
Excellent! Best hotel I've stayed in .
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ireland

Posted 07-Mar-2015
Cons: The time of the day the room was made up. Service in Fountain Lounge.
Location: Ideal location only a couple of blocks from st Charles and Bourbon meeting Canal
Had a great time, luxurious hotel - the lobby, the restaurants and the rooms. Would definitely recommend to others. A couple of days they were very late in making up the room until maybe 5pm although it was Mardi gras, for the price and star rating would have expected better. But minor issue on the overall the room was everything I hoped for, def in my top 3, location worked great for us so close to where Bourbon and St Charles meet Canal. If you want other breakfasts there is a Ihop, McD and great wee diner all within a block.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom davis

had a very nice stay enjoed and will come and stay

Posted 04-Mar-2015
the only problem i have is that there is no parking for the vehicles