Ratings based on 846 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom pennsylvania

Not worth the price

Posted 24-Mar-2015
Pros: The location was great. The lobBy was gorgeous!!
Cons: The staff should be more accountable, friendly and willing to accommodate guests.
Location: Saeger theater The French quarter is close (within a few blocks) Fabulous restaurants There's a drugstore on the corner
We were visiting New Orleans for a wedding but decided to make a mini-vacation out of it. The locaqtion is perfect and the lobby is spectacular, but beyond that I was very disappointed with the accomodations and the attitude of many of the staff members. When we arrived with other guests also attending the wedding, the bride had arranged for gift bags to be delivered to our rooms. Everyone got their gift bags but us. The bell hop was rude and told me to "check again, it's probably in the room." It wasn't. We had to ask for things that should have already been in the room... A blow dryer, bottled water, hangers, robes,etc. We wanted to grab a late night bite with some friends in the hotel restaurant, and the waitress was rude and miserable. In a city full of welcoming and gracious people, I would choose another place to stay in NOLA the next time I visit!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Mar-2015
Excellent! Best hotel I've stayed in .
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ireland

Posted 07-Mar-2015
Cons: The time of the day the room was made up. Service in Fountain Lounge.
Location: Ideal location only a couple of blocks from st Charles and Bourbon meeting Canal
Had a great time, luxurious hotel - the lobby, the restaurants and the rooms. Would definitely recommend to others. A couple of days they were very late in making up the room until maybe 5pm although it was Mardi gras, for the price and star rating would have expected better. But minor issue on the overall the room was everything I hoped for, def in my top 3, location worked great for us so close to where Bourbon and St Charles meet Canal. If you want other breakfasts there is a Ihop, McD and great wee diner all within a block.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom davis

had a very nice stay enjoed and will come and stay

Posted 04-Mar-2015
the only problem i have is that there is no parking for the vehicles
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Mar-2015
Booked this hotel at the last minute and everything went very smoothly. Rooms can be a little small for the price, but the location and decor is excellent. I recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Mar-2015
Crappy wifi. But otherwise good staff, cleanliness and location
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Wonderful facilities but lacked meeting potential

Posted 02-Mar-2015
Pros: atmosphere, I would stay again as a guest
Cons: meeting people. Just because we did not have a lot of people did no mean we didn't need attention. I would not have a meeting there again. However
Location: near everything, we walked everywhere.
The hotel and staff were very nice, very comfortable and in a terrific location. Food was excellent. My organization had a very small meeting there. We got no attention at all from the meeting people. The coffee was cold within an hour - though they quickly replaced it but I had trouble just finding someone to help out with some issues. I have always at least gotten a welcome from someone but not here. The IT people were terrific though and very attentive.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Owosso Mi.

Elegant. Feels like you've gone back in time.

Posted 02-Mar-2015
Staff was very friendly and helpful. Few maid issues? Water and clean glasses??
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful old hotel nicely renovated

Posted 25-Feb-2015
It was just perfect.Staff was great and the rooms were very nicely decorated
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Feb-2015
Great Mardi Gras stay! The city and hotel were very welcoming and accommodating.