Ratings based on 571 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
94% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveller from Austin, Texas

The reviews are concerning, the reality isn't.

Posted 15-Sep-2014
Pros: Location, price, free wifi
Cons: Renovation of the elevator, cleanliness of the bathroom in the lobby
Location: Highly, highly recommend Marcello's for dinner/happy hour. It runs from 3-6, is just down the street from the hotel and was by far the best surprise!
I can be a high maintenance girl, I admit it. When my best friend and I booked this hotel and then started seeing some questionable reviews a few weeks later - I really struggled with the thought of rebooking at a different hotel and just eating the sizable price difference. When we decided to keep the reservation, it was with a "well, we'll barely be in the room so I'm sure it will be fine" attitude. The reality is nowhere near that bad. The hotel is in a great location on Poydras and St. Charles - just a few blocks south of the French Quarter, but the perfect spot to walk places, catch the streetcar, and generally still be able to sleep without the utter madness of the drunken masses just under your window. The hotel and rooms are newly renovated, with a few notable exceptions (elevator, wall plates, etc is where you will see the original age). The water pressure is dismal, but I'm generally used to that with the water saving shower heads at every stop these days. We had absolutely no problem with our room (405). It was clean, had a view of Lafayette Square, wasn't noisy, and in general, did just fine. The wifi worked easily (though it didn't require the password that they said it would so I wouldn't go paying bills on it), we didn't have a crazy wait for the elevator, or problems with noise. It's not the Roosevelt, but it's not a sketchy motel either. The beds were clean, the floors were clean, the bathrooms were clean.
5 out of 5
Recommended
for Everyone
by A verified traveller from Shelton, CT

Posted 15-Sep-2014
Location: Great location. Walking distance to everything.
Very friendly and helpful staff. Trolley pick up on corner or walk to attraction.
4 out of 5
Recommended
for Everyone
by A verified traveller from Southampton UK

Good Location

Posted 12-Sep-2014
Pros: Location
Cons: Elevator system - out of date
Easy walking distance to attraction (Bourbon St, Casinos etc..) Would have given a 5* rating except for fact that their elevator "system" is very bad/slow. One lift not operational and long waits for other lifts
5 out of 5
Recommended
for Everyone
by A verified traveller from Oxford, MS

Very nice hotel. Close to the convention center.

Posted 08-Sep-2014
Pros: Convenient.
Cons: Noise at 2am with singing staff.
Location: Close downtown. Able to walk to places. River walk mall wasn't too far away. Able to walk to casino and places to eat.
This was a wonderful trip. The hotel was convenient to downtown. We were able to walk without fear. The room was very comfortable. Love the convenience of the valet parking. It made it easy for us to come and go as we needed. We look forward to the next visit..
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. was in town for convention. parking wa

Posted 07-Sep-2014
Parking fees 132was expensive . Valet had music. blasting and tub draining slow . great food,
3 out of 5
by A verified traveller from new york

Ok hotel should not be part of ascend collection.

Posted 28-Aug-2014
This property should not be an ascend property. My room didn't have hot water for my entire stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Spring, TX

Nice location. Good price

Posted 26-Aug-2014
Staff was excellent. Restaurant was superb. Room was very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 24-Aug-2014
3 days stay at this hotel. It is close to most places we wanted to visit including great restaurants. We enjoy our stay and would not mind coming back.
4 out of 5
Recommended
for Students
by A verified traveller from New York

Wonderful Mardi Gras Experience

Posted 22-Aug-2014
Good choice for hotel during Mardi Gras, up close and personal to all the festivities.
1 out of 5
by A verified traveller from ATL

Not well kept

Posted 19-Aug-2014
When entering the hotel, it seems decent and the hotel staff was really nice and helpful. Once I got my my room, I noticed the walls and window seals were cracked. Also the bed sheets were dirty and the bathroom was fiflty. The toilet was dirty and the tub was super old and dirty, very unappealing. There was no way I could spend 4 days in this room. They moved me to another room on the next floor. This room was the exact same, this time the sheets had bloody looking stains. I was able to get a full refund from expedia. The staff was very understanding and apologize for the conditions.