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Sheraton New Orleans Hotel

500 Canal St New Orleans, 70130 Louisiana

New Orleans hotel on Canal Street by French Quarter

Smoke-free hotel
This modern, 49-story smoke-free hotel is conveniently located on Canal St, where the restaurants and shops of the French Quarter meet New Orleans' bustling Central Business District. Show more
Internet cafe
The Sheraton New Orleans Hotel features a restaurant and lobby lounge, and a lobby Internet café with complimentary wireless and wired Internet access.
Striking city views
All of the 1,110 guestrooms in the Sheraton New Orleans Hotel look out onto city or river vistas and come with oversized leather chairs, premium bedding, and wireless Internet access. Hide

GUEST REVIEWS

4.2out of 5

Expedia Guest Rating

85%

of guests recommend

TripAdvisor Traveller Rating

TripAdvisor Traveller Rating

TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.

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Rooms & Rates

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Please complete the highlighted fields below. The check-out date must occur after the check-in date. Please change the date. Date format should be dd/mm/yy. Please provide the ages of children below. The check-in or check-out date is prior to the current date. The check-in date cannot be after 27/06/2013. The check-out date cannot be after 27/06/2013. The check-in date is missing. Please add the check-in date. The check-out date is missing. Please add the check-out date.
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Room type  
Traditional Room
One king or two double Sheraton Sweet Sleeper Beds. Down comforters. Egyptian-cotton sheets. Pillowtop mattresses. City or water view. 345 square feet. Contemporary decor with gold and red color scheme and mahogany furnishings. Louvered window shutters. Leather lounge chair. Cordless multi-line phone with voice mail. Wireless (high-speed) Internet access - surcharge. Wired (high-speed) Internet access - surcharge. Dial-up Internet access – surcharge. TV Internet access – surcharge. Flat-panel cable TV with pay movies and video games (surcharge). Coffeemaker. Bathroom with marble countertop and arched shower curtain. Complimentary in-room safe. Nonsmoking.
Deluxe Room - Deluxe
1 king bed or 2 double beds. Premium bedding. Desk. In-room safe. Wireless high-speed Internet access (surcharge). Wired high-speed Internet access (surcharge). Cable television service. Premium television channel(s). Pay movies. Video-game console. Multi-line phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Hair dryer. Complimentary toiletries. Iron/ironing board. Hypo-allergenic bedding available. Extra towels/bedding in room. Electronic check-out. In-room massage available. In-room childcare (surcharge). Rollaway beds available. Cribs (infant beds) available. Turndown service (on request). Air conditioning. Climate control. Daily housekeeping. Non-smoking only.
Club Floor Room
1 king bed or 2 double Sheraton Sweet Sleeper beds. Down comforters (bedspreads). Egyptian-cotton sheets. Pillowtop mattresses. City or river view. 345 square feet. Contemporary decor and mahogany furnishings. Leather lounge chair. Wireless (high-speed) Internet access - surcharge. Wired (high-speed) Internet access - surcharge. TV Internet access - surcharge. Cordless multi-line phone with voice mail, and complimentary local and toll-free calls. Flat-panel cable TV with pay movies and video games (surcharge). Minibar and coffeemaker. Private bathroom with marble-topped vanity and arched shower curtain. Shower/tub combination. Bathrobes. Complimentary in-room safe. Guestrooms are all non-smoking. Club Floor Rooms include access to the Club Lounge on the 42nd floor, complimentary Continental breakfast daily in the Club Lounge, and complimentary evening snacks. Beverage service is also available in the Lounge from 5 PM - 8 PM nightly for a fee.
There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Policies
  • Check-out time is
  • Check-in time starts at 3 PM
  • Caters to singles
  • Caters to couples
  • Caters to families
  • Caters to groups
  • Pets accepted
  • Pet policy - dogs only
  • Maximum number of pets per room - 2
  • Pet maximum weight in lb is 40
  • Minimum check-in age is 18
  • Parking height restrictions apply
Fees
  • The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Valet parking fee: USD 33 per night (in/out privileges)
    • Late check-out fee: USD 50
    • Fee for in-room high-speed Internet (wired): USD 6.95 per day (rates may vary)
    • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
    • Hot and cold buffet breakfast fee: USD 22 (approximate amount)
    • Refrigerator fee: USD 25 per night
    • Rollaway bed fee: USD 25 per night
  • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Special Check-In Instructions
  • Please note: This hotel has a limited number of parking spaces (valet parking only), available on a first-come, first-served basis. Oversized vehicles are not permitted.

Renovations and Closures

The hotel will be renovating from 23 January 2012 to 30 December 2012. The following areas are affected: Select guestrooms

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance. Completion dates are subject to change.

This information supersedes all other information in this property's description that relates to these amenities.

Accessibility Options

  • Accessibility equipment for the deaf
  • Accessible bathroom
  • Accessible path of travel
  • Braille or raised signage
  • Handicapped parking
  • In-room accessibility
  • Roll-in shower

Property Amenities

  • 24-hour front desk
  • Air-conditioned public areas
  • Airport transportation (surcharge)
  • ATM/banking
  • Audio-visual equipment
  • Ballroom(s)
  • Banquet facilities
  • Valet parking (surcharge)
  • Restaurant(s) in hotel 1
  • Number of floors - 49
  • Bar/lounge
  • Breakfast available (surcharge)
  • Business center
  • Coffee in lobby
  • Coffee shop or café
  • Complimentary newspapers in lobby
  • Computer rental
  • Concierge desk
  • Currency exchange
  • Doorman/doorwoman
  • 24-hour fitness facilities
  • Dry cleaning/laundry service
  • Elevator/lift
  • Event catering
  • Exhibit space
  • Express check-out
  • Gift shops or newsstand
  • Wireless (high-speed) Internet access - complimentary
  • Wired (high-speed) Internet access - complimentary
  • Luggage storage
  • One meeting/conference room
  • Tour assistance
  • Laundry facilities
  • Limo or Town Car service available
  • Medical assistance available
  • Multilingual staff
  • Total number of rooms - 1110
  • Porter/bellhop
  • Room service (24 hours)
  • Safe-deposit box at front desk
  • Pool sun loungers (chaise longues)
  • Garage parking (surcharge)
  • Secretarial services
  • Security guard
  • Shoe shine
  • Shopping on site
  • Smoke-free property
  • Swimming pool - outdoor seasonal
  • Swimming pool - outdoor
  • Use of nearby fitness center (discount)
  • Express check-in
  • Technology support staff
  • Tours/ticket assistance
  • Valet parking
  • Parking nearby
  • Parking nearby (surcharge)
  • Year Built - 1982
  • Fax machine
  • Number of buildings/towers - 1
  • Photocopy machines
  • Suitable for children
  • Television in lobby

Rooms

Sheraton New Orleans Hotel offers 1,110 guestrooms in a 49-story high rise. Rooms feature Sheraton Sweet Sleeper Beds with custom-designed, extra-thick, plush-top mattresses dressed with three sheets, fleece blankets, plump duvets in rich colors, and five down/feather pillows.

Contemporary decor and furnishings include partial sleigh beds, oversized leather lounge chairs, desks with cordless multi-line phones, and louvered window shutters.

Rooms at this New Orleans hotel offer wireless Internet access (surcharge); cable TV with pay movies and video games (surcharge); and phones with voice mail. Coffeemakers, hair dryers, and complimentary in-room safes are offered, as well.

Club floor rooms also include complimentary local and toll-free calls, complimentary breakfast each morning in Roux Bistro, and evening snacks in the 42nd floor Club Lounge.

Sheraton New Orleans Hotel, New Orleans,  Louisiana, Rooms Guest Room

Room Amenities

  • Premium television channel(s)
  • Video-game console
  • Pay movies
  • Premium bedding
  • Hypo-allergenic bedding available
  • Air conditioning
  • Climate control
  • Voice mail
  • Multi-line phone
  • Coffee/tea maker
  • Wake-up calls
  • Turndown service (on request)
  • Extra towels/bedding in room
  • Makeup/shaving mirror
  • In-room massage available
  • Complimentary toiletries
  • Hair dryer
  • In-room childcare (surcharge)
  • Electronic check-out
  • Electronic/magnetic keys
  • Cable television service
  • Wireless high-speed Internet access (surcharge)
  • Wired high-speed Internet access (surcharge)
  • Iron/ironing board
  • In-room safe
  • Daily housekeeping
  • Non-smoking only
  • Clock radio
  • Desk
  • Rollaway beds available
  • Cribs (infant beds) available
  • Complimentary newspaper

Dining

Roux Bistro - Breakfast and lunch are served daily at this gallery restaurant overlooking the hotel's expansive atrium lobby. It specializes in contemporary New Orleans cuisine with a Creole flair. Menu items include traditional po-boy sandwiches and Blackened Catfish Filet over crawfish ettouffée. This view restaurant is graced by a 50-foot mural depicting the street life of old-world New Orleans.

Pelican Bar - Named for the Louisiana state bird, this pub has the ambience of a French Quarter courtyard with its live plants, tiered fountain, wrought-iron furnishings, and gazebo bar. Menu offerings include light meals and a wide variety of cocktails. Open daily for bar service, lunch and dinner. Some meals may not be served daily.

Starbucks Coffee - This famous coffee shop offers coffees from around the world and tasty baked goods. Lunch is also available with a selection of crisp salads and deli-style sandwiches.

Sheraton New Orleans Hotel, New Orleans,  Louisiana, Dining Restaurant

Renovations and Closures

The hotel will be renovating from 23 January 2012 to 30 December 2012. The following areas are affected: Select guestrooms

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance. Completion dates are subject to change.

This information supersedes all other information in this property's description that relates to these amenities.

Recreation

  • Golfing nearby
  • Golf - driving range nearby
  • Tennis nearby
  • Racquetball/squash nearby
  • Running track/path nearby
  • Aerobics nearby
  • Pilates classes/instruction nearby
  • Yoga classes/instruction nearby
  • Swimming on site

Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Sheraton New Orleans Hotel

4.2
out of 5
avg. guest rating
Hotel service:
4.1
Hotel condition:
4.1
Room cleanliness:
4.3
Room comfort:
4.3
Location:
4.8
Neighbourhood:
4.5
86%

of guests recommend

out of 453 reviews

Write a review of this hotel

You may be required to sign in to verify your stay.

A Traveller from Kansas City, MO
4.0
out of 5
Recommends this hotel
Posted 4 Dec 2011

“Very Good Hotel”

It is very close to the French Quarter. It has the normal Sheraton quality - comfortable beds and nice linens. The room was nice, but there was a bit of shabbiness to it - stains on the wall in the bathroom, etc., but much better than some other NOLA hotels near the French Quarter. I'd stay again pretty happily.

Clarence from Los Angeles
3.0
out of 5
Does not recommend this hotel
Posted 1 Dec 2011

“Great location for Bayou Classic, Less than satisfied with prep for event”

The Sheraton New Orleans Hotel has a great location, walking distance from Superdome, French Quarter & Riverwalk. Great view of New Orleans from the 33rd floor where we stayed. Friendly staff. Not enough hotel parking (expected) had to pay $30 for off site parking. Poor info & directions about the offsite parking after waiting in long line. Invoked wrist band system to determine which guests actually stayed at hotel, so you need to shower with the thing I guess or face the long line at counter.

A Traveller from Connecticut
4.0
out of 5
Recommends this hotel
Posted 29 Nov 2011

“New Orleans”

The hotel room was great and the location to the French Quarter was also great. My only complaint and it wasn't the hotels fault is that when we went, not knowing that there was a college bowl game, the city was packed, so the noise in the hallways was a bit much at times.

Lr H from Atlanta Ga
4.0
out of 5
Does not recommend this hotel
Posted 28 Nov 2011

“Meh”

I expected more.

Area recommendations
Riverwalk. Bourbon.
Dining
Landry
Lenel j from dallas,tx
4.0
out of 5
Recommends this hotel
Posted 28 Nov 2011

“one of New Orleans Best”

Can,t Wait to go back

Area recommendations
Down Town
Family-friendly activities
Gray Tours, City park
Lisa from Garland, TX
5.0
out of 5
Recommends this hotel
Posted 28 Nov 2011

“Amazing service, super comfy bed and pillows.”

When we arrived, we were quickly greeted and given a lot of good advice about places to eat and hang out for awesome jazz. She was spot on! The bed and pillows were amazingly comfortable and to be honest it was hard to leave the room. The view was spectacular as well. We would definitely stay here again.

Robyn M from Melbourne, Australia
5.0
out of 5
Recommends this hotel
Posted 25 Nov 2011

“Sheraton great location”

I was very satisfied with the Sheraton. From check-in service to eating at the Pelican Bar, all staff were very friendly and helpful. I could not fault anything with this hotel. The location was the best, only 2 blocks to Bourbon Street in one direction and 3 blocks to the Riverwalk area. Couldn't be better.

Area recommendations
French Quarter has so much to see and do. All within walking distance. Jackson Square, St Louis Church, Flea markets it has it all. The tram cars can take you to the outer areas also and are cheap to ride.
Other
I definitely recommend visiting Oak Alley Plantation, the best way is to take a tour as it it over an hour out of New Orleans. Also take the Hurricane Katrina City Tour, it is a humbling experience.
Denis P from Houston, tx
4.0
out of 5
Recommends this hotel
Posted 25 Nov 2011

“Denis”

Very nice hotel, Amazing lobby,but room is basic

A Traveller from Eastern Shore of Maryland
5.0
out of 5
Recommends this hotel
Posted 21 Nov 2011

“Roger Smitter Review”

Except for the minor problem that our concierge floor card did not open the concierge hospitality room, we were very pleased.

Area recommendations
Garden District
A Traveller from Killeen, TX
4.0
out of 5
Recommends this hotel
Posted 15 Nov 2011

“Great Hotel!!!!”

Service is great, Everyone is friendly from the Vallet to the Front desk. Rooms have a lot of space, Beds are comfortable, and the view is Great. In Walkin to distance to Bourbon Street, and a Hurrah's Casino!!

Sheraton New Orleans Hotel

500 Canal St New Orleans, 70130 Louisiana

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Nearby Points of Interest

  • Audubon Insectarium - 0.1 km / 0 mi
  • Cigar Factory New Orleans and Museum - 0.4 km / 0.2 mi
  • Aquarium of the Americas - 0.4 km / 0.3 mi
  • Woldenberg Park - 0.4 km / 0.3 mi
  • Historical Pharmacy Museum - 0.5 km / 0.3 mi
  • Lafayette Square - 0.5 km / 0.3 mi
  • Historic New Orleans Collection - 0.6 km / 0.4 mi
  • Riverwalk Marketplace - 0.6 km / 0.4 mi
  • Bourbon Street - 0.6 km / 0.4 mi
  • The Shops at JAX Brewery - 0.6 km / 0.4 mi
  • Jackson Square - 0.7 km / 0.4 mi
  • Le Petit Theatre Du Vieux Carre - 0.7 km / 0.4 mi
  • Cabildo - 0.7 km / 0.4 mi
  • Preservation Hall, New Orleans, Louisiana, United States of America - 0.7 km / 0.5 mi
  • Louisiana Children's Museum - 0.8 km / 0.5 mi

Location Highlights

  • Casino nearby
  • In historical district
  • In city center
  • In business district
  • Convention center nearby
  • Water nearby
  • Full-service health spa nearby

The preferred airport for Sheraton New Orleans Hotel is New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 18.9 km / 11.8 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Nearest Major Airport:

  • New Orleans, LA, United States (MSY-Louis Armstrong New Orleans Intl.)

Area:

French Quarter, New Orleans, Louisiana, United States of America: With its mix of sacred and profane, the French Quarter defines laissez-faire. This 85-block area is home to Bourbon Street’s rowdy bars, as well as Royal Street’s upmarket antiques. The devil’s music—in the form of New Orleans jazz—thrives at Preservation Hall. Nearby, hymns accompany Mass at St. Louis Cathedral in Jackson Square. A block away, French Market vendors hawk foods and souvenirs.

Sheraton New Orleans Hotel

500 Canal St New Orleans, 70130 Louisiana

Most recent booking for this hotel: less than 26 minutes ago.
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