Exterior

Reviews of Drury Plaza Hotel New Orleans

3 out of 5
Drury Plaza Hotel New Orleans
820 Poydras Street, New Orleans, LA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1352 out of 1661 reviews" "
Rating 8 - Good. 238 out of 1661 reviews" "
Rating 6 - Okay. 39 out of 1661 reviews" "
Rating 4 - Poor. 16 out of 1661 reviews" "
Rating 2 - Terrible. 16 out of 1661 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to transportation and all that New Orleans has to offer. Staff at the hotel are friendly and helpful. Parking is reasonably priced and allows unlimited in and outs which is a plus. The breakfast and kick back that were included in the cost of the hotel were great perks, especially when traveling with children.
Stayed 2 nights in Mar 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Repeat stay. Convenient location.
Stayed 1 night in Mar 2024

10/10 Excellent

Nakisha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved this property will be staying again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was located around business buildings and other hotels, not in the French Quarter but in a short walking distance. That meant no noise and lots of tourists but easy to get there to enjoy it (if desired). Room was clean and serviced daily. I requested an extra blanket and I immediately received one - al my requests were promptly addressed. The evening "kick-back” was a nice way to meet other people and included cooked food in addition to beverages. I would chose this hotel again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Vannareth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walkable to Bourbon Street and French Quarters.
Stayed 2 nights in Mar 2024

10/10 Excellent

Zhenyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

WILLIAM D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a perfect location. We walked to a several restaurants and a basketball game. The employees were very friendly. The hotel is very clean and well cared for. We enjoyed our stay and the next time we are in New Orleans we will be back!
Stayed 2 nights in Mar 2024

10/10 Excellent

Shellie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very secure there; had to use the key to get into the property, as well as to use the elevator. The front desk staff are excellent with directions, maps, transportation, or even just a chat. Shout out to Jamie and Alex. The drinks and meals were very good. We ate breakfast there every morning and were good until early afternoon. The hot tub could've been a bit hotter, and the jets stronger, but still relaxing. Excellent experience at this property.
Stayed 4 nights in Mar 2024

4/10 Poor

diana

Stayed 3 nights in Dec 2023

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff especially front desk Jaime & Alicia
Stayed 4 nights in Mar 2024

6/10 Okay

Steven

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is a beautiful hotel with a great rooftop pool and hottub. The pullout couch left a bit to be desired and the bed mattresses certainly need a refresh. All in all great location and love the place.
Stayed 2 nights in Mar 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and great location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Hakeem

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. Clean. Staff very friendly
Stayed 3 nights in Mar 2024

10/10 Excellent

Hetal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in NOLA. Great location to all the major attractions. Love the breakfast and happy hour availability!!! Front desk was awesome too. Easy check in. Ricky was very helpful with booking attractions for us!!! Will definitely come back!!!
Stayed 3 nights in Mar 2024

8/10 Good

Andrene

Business traveller
Liked: Cleanliness, staff & service, amenities
Food options were decent, rooms were clean but the entire hotel is outdated in need of a refresh.
Stayed 3 nights in Mar 2024

10/10 Excellent

Erma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trolley line right at the property
Stayed 3 nights in Mar 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff friendly. Breakfast and kickback meal was fantastic
Stayed 1 night in Mar 2024

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff, Jamie, was great. Room was ready upon check in. Within walking distance to what we wanted to do. Area was quiet. Evening kick back offer was a great bonus. Will stay again in the future
Stayed 1 night in Mar 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable to restaurants, the river and Canal street.
Stayed 4 nights in Mar 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was awesome
Stayed 2 nights in Mar 2024

10/10 Excellent

Sylvester, Danville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! quick and easy check in! Safe far as only guest has access to parking garage and side doors. Very clean and spacious rooms free breakfast and dinner. If you’re over 21 enjoy the 3 free drinks each night you stay. Overall amazing stay 10 out of 10!
Stayed 2 nights in Mar 2024

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities
This was close to the superdome! The kickback was nice!
Stayed 1 night in Mar 2024

6/10 Okay

DeShannon

Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel. but the television service needs updating.
Stayed 1 night in Mar 2024

10/10 Excellent

luba

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff,exellent happy hour drinks and food, very clean facilities,comfortable beds
Stayed 7 nights in Feb 2024

10/10 Excellent

LEEANN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only in town for one night for a concert. This location is within an easy 10 minute walk of the Super Dome and Smoothie King. The property was neat and tidy, and the staff was incredibly friendly. And to have a location in downtown NOLA, it is nice and quiet at night. Bed are so comfy! And just down the street is SeaWorthy - a fabulous little patio seafood place with some of the best seafood that I have had in ages. GREAT trip.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle, Muncie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed before and after our cruise. Chris and Jamie were wonderful and helped us with any need or question we had. They suggested various tours and helped us secure reservations. The tours were all fabulous except for the Voodoo tour with 'Toast,' which was terrible. We actually left the tour at the restroom break, because Toast was SO rude. We loved the VIP bus tour, and we wished we had done that first because our driver Christoper pointed out so many places to visit. We were unfortunately going home the following morning. The drinks during happy hour were great, but the line was unbelievably long (a tour bus dropped off a whole load of people right at the start of the happy hour and food). The only thing I did not like is that we had an early departure on Sunday and there was only coffee from the night before, no cups, and only powdered creamer, which did not start my day off well. LOL Otherwise we had a fantastic stay. Would stay again.
Stayed 3 nights in Feb 2024

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were excellent
Stayed 2 nights in Feb 2024

6/10 Okay

Essence

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Shamiria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing 1st and foremost customer service representative ( front desk ) was ok but the room was beautiful and clean the kids loved it as well and would we most definitely stay here again....
Stayed 1 night in Feb 2024

10/10 Excellent

Eyvette

Travelled with family
Liked: Staff & service, property conditions & facilities
I didn’t like that you had to keep your room key available to use the elevator. This cause an inconvenience when having bags or a baby in your arms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jodi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, Jamie was so helpful and sweet.
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, friendly staff and safe property!
Stayed 2 nights in Feb 2024

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Wendy W

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the reception dinner
Stayed 2 nights in Feb 2024

2/10 Terrible

Robert

Travelled with family
Liked: Amenities
Disliked: Staff & service
Very unfriendly female staff that was checking me in. Rude and appeared to be annoyed that she was having to wait on myself and others attempting to check into the hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel. Wonderful staff!
Stayed 1 night in Feb 2024

10/10 Excellent

Susie

Travelled with family
A great stay at Drury Plaza Hotel in New Orleans. My girls enjoyed the roof top pool. The room was beautiful with very high ceilings. Beds were comfortable. Highly recommend for your stay in the area.
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are verry friendly, they will solve issue promptly. Short walking distance to Canal St. and Burbon St.
Stayed 2 nights in Feb 2024

10/10 Excellent

Janggeun

Stayed 5 nights in Feb 2024

10/10 Excellent

Ayesha

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I stayed for 6 nights and everyday Jamie greeted us with a huge smile and was always ready to assist with dining or tour options. Breakfast and the complimentary drinks were a welcome addition.
Stayed 6 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Marquita

Liked: Cleanliness, staff & service, property conditions & facilities
Jami at the front desk was very professional yet personable. She made me feel so comfortable, and she provided me with all rhe necessary information regarding the hotel.
Stayed 2 nights in Feb 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to the Amtrak station.
Stayed 2 nights in Feb 2024

10/10 Excellent

LeAnne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Perfect location for walking to our event venue. The staff was very friendly.
Stayed 1 night in Feb 2024

6/10 Okay

Debra

Travelled with family
The staff were all very pleasant and helpful. The facility could use some upgrades. Our room was very cold and then very hot after we asked what the heat wasn’t working. When they “fixed it” the room was too hot at 72 degrees and we couldn’t get the temperature down.
Stayed 5 nights in Feb 2024

8/10 Good

Samuel

Stayed 2 nights in Feb 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central spot with safe parking , friendly helpful staff ! Surprised us with breakfast and dinner included. Spacious room. Very clean
Stayed 2 nights in Feb 2024