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Reviews of Fairfield Inn & Suites New Orleans Downtown

2.5 out of 5
Fairfield Inn & Suites New Orleans Downtown
346 Baronne St, New Orleans, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 458 out of 870 reviews" "
Rating 8 - Good. 271 out of 870 reviews" "
Rating 6 - Okay. 77 out of 870 reviews" "
Rating 4 - Poor. 32 out of 870 reviews" "
Rating 2 - Terrible. 32 out of 870 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for our volleyball tournament at the convention center
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Robert,Thank you so much for choosing to stay with us at Fairfield by Marriott New Orleans Downtown. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It was a pleasure to host you, and we hope you'll choose to visit us again in the future.

6/10 Okay

Cornelia, Daly City

Travelled with group
Liked: Staff & service
Disliked: Amenities
Even though staff was friendly, and the price was good for the area, the room was not great. The glass shower door had mold and there was hair in the shower drain; there were no hooks in the bathroom and the shelf was an open style for towels, which prevented you from safely putting items on it. There was no lid for the open-style toilet seat, meaing that if you dared to put anything on the toilet tank or the open shelf, your risked your clothes falling into the toilet. What a bad idea! The breakfast was very good, but the same fare every day. The coffee was not very good but maybe that's typical for New Orleans. One of the elevators was out of service for the first few days but they didn't put an "out of order" sign on it. We sometimes walked up 5 flights due to that problem. This hotel should not be your first choice.
Stayed 5 nights in Mar 2024
Response from General Manager on 28 Mar 2024
We appreciate your feedback on our property. Thank you for taking a moment to share your thoughts with us. It saddens us to hear that while you experienced great service, you did not have a good overall experience, and we will make sure these concerns are forwarded to our team. We hope that you will consider staying with us again so that we can provide you with the experience you expect and deserve.

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and willing to help. Room was large and clean
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Louis,It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again soon at Fairfield by Marriott New Orleans Downtown!

10/10 Excellent

Caroll-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location to Bourbon street, trolley. Great selection for breakfast. Friendly staff
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Caroll-Ann,We appreciate you reviewing your stay at Fairfield by Marriott New Orleans Downtown. With a convenient location in NOLA and a tasty assortment of breakfast options, we strive to create a pleasant experience! We hope to welcome you back soon.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient if you want to walk around downtown New Orleans. Staff was friendly and professional. The only complaint i have is none of the ice machines were working at the time. Most definitely use the valet parking.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Robert,Thank you for choosing Fairfield by Marriott New Orleans Downtown, we're delighted that you enjoyed our walkable location and our proximity to the downtown New Orleans area. We'll be sure to share your comments and compliments with our team so we know where to improve and where to keep up the good work, and we look forward to welcoming you back in the future for another fantastic visit.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly situated between the French quarter and the Mardi Gras parade route, walkable to many delicious restaurants. A few blocks from all main trolley and bus routes to get around the city. Friendly and accommodating staff from start to finish. Wonderful breakfast options every day.
Stayed 7 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Rebecca,We're thrilled you enjoyed our perfect location, convenient access to local transportation, and the variety of delicious restaurants nearby. It's also great to know our friendly and accommodating team made your stay even more memorable, along with our wonderful breakfast options. Thank you for sharing your positive experience at Fairfield by Marriott New Orleans Downtown. We look forward to providing you with another delightful stay whenever you return.

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Angela, Worcester

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to area to see Mardi Gras. Room size was amazing. Only issue…elevator shook so much.
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Angela,It was a pleasure to welcome you to Fairfield by Marriott New Orleans Downtown while you were in the area for Mardi Gras and we are delighted you enjoyed your stay. Please know that our elevators are routinely inspected to ensure they are perfectly safe. We are delighted you enjoyed our great location and spacious rooms and look forward to welcoming you back any time you're heading back in our direction.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit farther than advertised for walking distance to main areas of the French quarter and canal street, but this hotel is certainly NOT a 2-star unlike what Google says.
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Daniel,Thank you so much for choosing to stay with us at Fairfield by Marriott New Orleans Downtown. Our goal is to provide every guest with a great experience, so we're thrilled you enjoyed your visit. However, we offer our sincere apologies if our location caused you any inconvenience. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to walk to the French Quarter. It was also pretty quiet at night and I loved the breakfast.
Stayed 2 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Beth,Thank you for your wonderful review. We are honored to have earned all the stars and glad that you were able to walk to the French Quarter and back. Our team will be delighted to know that you enjoyed our breakfast and their service as well. We look forward to seeing you again.

10/10 Excellent

Sandie

Travelled with group
Liked: Cleanliness, staff & service
Great fast check in and the free breakfast was great
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Sandie,It was a pleasure hosting you at Fairfield by Marriott New Orleans Downtown! We're glad our check-in process went smoothly and that our tasty breakfast was to your liking. Should you be in the area again, please come back to see us.

2/10 Terrible

Mir Ali

Disliked: Staff & service, property conditions & facilities
Very bad air conditioning in midnight the room turn out very hot when called the front desk very rude and bad attitude. And changed the room in middle of night ( 2 am ) still the new room is also the same
Response from General Manager on 25 Jan 2024
We appreciate your feedback. Our team always strives to provide the best service and experience possible, so we apologize for any perceived rudeness. This is never our intention, and we will be sure to look into all your comments further. Please consider giving us another chance soon; we're confident we can impress you.

10/10 Excellent

Wanga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Tyler

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Stayed 4 nights in Dec 2023

6/10 Okay

Holly

Stayed 1 night in Dec 2023

6/10 Okay

Toshiaki

Stayed 3 nights in Dec 2023

4/10 Poor

Narender

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited veg options, bathroom tap issues, elevators make noise (my kid still scares it now), paid parking why do they hide while booking , it was $43 per night!!!
Stayed 1 night in Dec 2023
Response from General Manager on 30 Dec 2023
Dear Narender,While we thank you for being our guest and sharing your feedback, we are sorry to know you had a few disappointments. Please know our elevators were recently renovated and are inspected regularly, as the safety of our guests is our top priority. Also, we never want our guests to be caught unaware, which is why we post our valet parking fee on our website. It's our hope we have another opportunity to welcome you back and impress you further.

8/10 Good

Ramona

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact that it's clean, well lit and I felt safe.
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Ramona,It's terrific that our immaculate accommodations and safe atmosphere pleased you, and we trust you rested well during your stay. The next time you're in the Big Easy, please come back and see us at Fairfield by Marriott New Orleans Downtown!

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, close to superdome!
Stayed 1 night in Dec 2023
Response from General Manager on 13 Dec 2023
Dear Tonya,Thanks for visiting Fairfield by Marriott New Orleans Downtown and for your fantastic review. We are pleased you enjoyed our friendly team and ideal location. It was an honor having you stay with us, and we would like to invite you back again anytime!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear William,It was truly a pleasure to host your recent stay at Fairfield by Marriott New Orleans Downtown. We're thrilled to hear you had an enjoyable experience, and we appreciate you taking the time to share your positive rating. Thank you for your review, and we hope to have the opportunity to welcome you back soon.

8/10 Good

RAJESH

Stayed 2 nights in Nov 2023

8/10 Good

Nathan

Stayed 1 night in Nov 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Deorbony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Blair

Stayed 1 night in Oct 2023

4/10 Poor

Quiesseence

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Djuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Kyle

Stayed 1 night in Oct 2023

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff; very clean…one of my favorite places to stay when in NOLA
Stayed 1 night in Sep 2023
Response from General Manager on 21 Sept 2023
Dear Nichole, We are grateful to have earned a five-star review. Our team will be ecstatic to know that you appreciate our service and high standards of cleanliness. It is an honor to be one of your favorite places to stay in NOLA. We look forward to the next time you are in New Orleans.

10/10 Excellent

Peter

Stayed 3 nights in Sep 2023

10/10 Excellent

Dan

Travelled with family, Travelled with group
Our flight arrived very early so went hours before check in to see if we could leave our bags and come back later when we could check in and they offered to check if a room was ready and allowed us to check in then and there. We really appreciated that and amenities have been great so far.
Stayed 1 night in Sep 2023
Response from General Manager on 17 Sept 2023
Dear Dan,We were happy to accommodate your early arrival and glad you appreciated the many amenities. Please come see us again soon at Fairfield Inn & Suites New Orleans Downtown / French Quarter Area!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel very clean needs noise in the room I sleep with a fan so the silence was deafening
Stayed 1 night in Sep 2023
Response from General Manager on 13 Sept 2023
Dear William,Thank you for sharing your feedback with us. We're delighted to hear that you found our property to be well-kept. Your suggestion is also appreciated and will be considered. We hope you had an enjoyable overall experience, and we look forward to welcoming you back to Fairfield by Marriott New Orleans Downtown.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect . . . Except Parking Disclosure
All fantastic! Love it here. One frustration only… We booked through a third-party and were told that parking is available… We didn’t realize it was either street parking that we had to compete for and feed the meter or pay $43 for valet parking. I wish this were more clear. Parking available Means free parking to most people? Am I wrong? Sweet check in process with Tiara too!
Stayed 1 night in Sep 2023
Response from General Manager on 10 Sept 2023
Dear Barbara,Nothing makes us happier than knowing a guest had a fantastic stay at Fairfield by Marriott New Orleans Downtown, so we thank you for sharing your lovely review. While we are thrilled you enjoyed your stay and Tiara's wonderful service, we are sorry you had a concern with parking. We always recommend checking our website for complete information. That said, please know that most full-service hotels charge for parking in this market and we are very competitively priced. We look forward to welcoming you back for another memorable getaway.

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
1st arrive no parking valet had parking on corner until spot open the street, cleck not nice. Day 2,try to die for coffee door won’t open it took them 30) after call,last day leaving after breakfast which was bad, I tell front please my car well it there because they brought car that a guest was checking, I give this 1. I stt to a the Saturday 2 until Monday 4
Stayed 2 nights in Sep 2023
Response from General Manager on 10 Sept 2023
Dear Christine,Thanks so much for your feedback. We're sorry to learn about your disappointment with our accommodations. Please rest assured we've shared your comments with management for further review. Thanks again, and we wish you safe and happy travels ahead.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay near everything at French Quarters
Stayed 3 nights in Sep 2023
Response from General Manager on 6 Sept 2023
Dear Frank,Our prime location near the French Quarter is a hit with our guests, and we are delighted it pleased you, too! The next time you're in the Big Easy, please come back and see us at Fairfield by Marriott New Orleans Downtown!

10/10 Excellent

Kaliym Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Good location. Quiet. Nice staff. Breakfast each morning. No complaints whatsoever. The elevator is a little rocky but never was an issue. Would certainly stay at this location again.
Stayed 4 nights in Aug 2023
Response from General Manager on 6 Sept 2023
Dear Kaliym,It was a pleasure to welcome you to Fairfield by Marriott New Orleans Downtown. We're happy that our clean environment and convenient location were just what you were looking for. We value you as our guest, and we look forward to your next visit.

10/10 Excellent

Stacye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. Hotel is centrally located and the staff Brian was so polite.
Stayed 2 nights in Aug 2023
Response from General Manager on 22 Aug 2023
Dear Stacye,Convenience and welcoming hospitality can always be expected when choosing Fairfield by Marriott New Orleans Downtown. Thank you for spotlighting Brian, and we will be sure to share your comments. Your five-star rating is greatly appreciated. The next time your travels bring you back to NOLA, come see us again!

10/10 Excellent

angela, mableton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast choices were excellent!
Stayed 2 nights in Aug 2023
Response from General Manager on 22 Aug 2023
Dear Angela, Our team is delighted to hear you enjoyed our breakfast spread at Fairfield by Marriott New Orleans Downtown! Offering a diverse and delicious start to the day is something we take pride in. We hope your entire stay with us was just as delightful, and we look forward to welcoming you back in the future.

10/10 Excellent

Louise Christian C, Lakewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed our stay at Fairfield Inn, The staff are very nice and the room is very accommodating. There's only one thing, the water pressure from the shower isn't the best. But I will still recommend ans definitely will stay again. ☆☆☆☆☆
Stayed 5 nights in Jul 2023
Response from General Manager on 6 Aug 2023
Dear Louise, We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team and comfortable accommodations helped make your trip a memorable one. We'll be sure to share your feedback regarding the shower with our maintenance department to ensure any necessary adjustments are made promptly. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

8/10 Good

Sarah, Venetia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was surprisingly good for a complimentary breakfast and nice staff.
Stayed 3 nights in Jul 2023
Response from General Manager on 3 Aug 2023
Dear Sarah, Thank you for sharing your positive experience at the Fairfield by Marriott New Orleans Downtown. We're thrilled to hear that you were pleasantly surprised by our complimentary breakfast and enjoyed the friendliness of our team. It's always our goal to exceed our guests' expectations and we're glad to have achieved that during your stay. We hope to welcome you back soon for another enjoyable experience.

8/10 Good

Brooke, Sicklerville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Messina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
....
Stayed 2 nights in Jul 2023
Response from General Manager on 31 Jul 2023
Dear Messina,We are grateful for your five-star rating. It was a pleasure having you as a guest. We hope to see you again.

10/10 Excellent

EMORY, Pearsall

Stayed 3 nights in Jul 2023

8/10 Good

Gilda

Liked: Cleanliness, staff & service, property conditions & facilities
My check-in was seamless and very easy with me and my friends and our rooms were gorgeous very clean and well taken care of, and all the staff was very helpful when we needed additional assistance with other needs such as extra towels and basic information about the area so that we can explore
Stayed 3 nights in Jul 2023
Response from General Manager on 31 Jul 2023
Dear Gilda, It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for also mentioning our impeccable accommodations! Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 Excellent

Susan

Stayed 1 night in Jul 2023

10/10 Excellent

Catherine

Travelled with family
Great staff had many personal coversations
Stayed 3 nights in Jul 2023
Response from General Manager on 28 Jul 2023
Dear Catherine,It's an honor to receive your outstanding rating of Fairfield by Marriott New Orleans Downtown! Our team is delighted that you enjoyed the in-depth conversations you had with them. We trust that the rest of your stay was just as pleasant. Many thanks for your kind praise and we hope to see you again!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near everything
Nice hotel near Bourbon Street and downtown and I would definitely stay here again
Stayed 1 night in Jul 2023
Response from General Manager on 24 Jul 2023
Dear Rhonda,We're thrilled you enjoyed your stay at Fairfield by Marriott New Orleans Downtown and got the most out of our central location. Please return soon for another great visit.

8/10 Good

Neshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness
It ok
Stayed 1 night in Jul 2023
Response from General Manager on 24 Jul 2023
Dear Pamela,Thank you for taking the time to review your recent stay at Fairfield by Marriott New Orleans Downtown. We are delighted to have earned a perfect rating. Come back and stay with us again soon!