Dear Ashna,Thank you, firstly, for giving us the opportunity to host you recently and thank you very much indeed for the great review of our resort with such a great score, too!I am sincerely thrilled you enjoyed your overall stay at Chateau Royal Beach Resort & Spa and do hope to see you once more in a near future.Kind regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Hemal,First of all, thank you for staying with us recently and thank you for such a great score of our resort!We are thrilled that you enjoyed your overall stay however I am disappointed to read your feedback in regards our vegetarian options. We do have, indeed, such options within our newly launched menu, all identified with a specific green symbol for our vegetarian clients to enjoy.Our friendly F&B team members also remain at your entire service to cater for your specific dietary requirements.Thank you once more and I do hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Mike,First of all, thank you for staying with us recently and thank you for such a great score of our resort!We are sincerely thrilled that you enjoyed your overall stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Phillip,First of all, thank you for staying with us recently and thank you for the review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Cher JEAN-luc,Tout d'abord, merci d'avoir séjourné chez nous récemment et nous vous remercions chaleureusement pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez pleinement apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Luca,First of all, thank you for staying with us recently and thank you for such a great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Paul,Thank you for taking the time to share your feedback after your stay in Nouméa.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please accept my sincere apologies for the inconveniences however, may I kindly please ask your dates of stay as our Pool Bar has been consistently opened for operations, except during rainy days.I am sorry, however, that our Warai Bar was closed during your stay nevertheless our L'Escale Bar is opened everyday for our guests to enjoy.In regards to the Breakfast experience, I have shared your comments with the F&B team for immediate corrective actions. Do you have any specific feedback as we are working on improvements?Paul, thanks you for your constructive comments and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Arlene,First of all, thank you for staying with us recently and thank you for the great score of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Bradley,Thank you kindly, first of all, for staying with us recently and thank you for the good review of our resort!We are pleased that you enjoyed your stay and hope to see you again very soon at Chateau Royal Beach Resort & Spa.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Talanoa,Thank you for taking the time to share your feedback after your stay with us.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.We certainly work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.Please accept my most sincere apologies for the inconvenience caused.I did have, indeed, investigated internally with my team to understand and trouble shoot the different raodblocks you mentionned in your message.I am really sorry for the delayed birthday decoration, which was planned, as per your request. There was an internal miscommunication related to the early check-in we graciously offered since the set-up was planned as per the regular chek-in time, 3 hours later. The decoration was also offered as a gesture of good will as mentionned on your arrival.As for the bed topper and the ants presence, once again, I am sorry about this episode, I can however see from our internal logbook, both Esteban & Laura, from our Reception team, have been looking after your requests and offered further assistance so our Housekeeping team could service your room and change your bed sheets as well as applying ants repelent for your comfort, on a daily basis.I also note Lopaola, from our Housekeeping team, personally met you following up on those points, offering for the Maintenance team assistance. On that note, Laura did a follow-up during your stay, as you lost your sun-glasses, and it was reported the issues were all settled.Talanoa, thanks again for staying with us and for your constructive comments, I am sincerely sorry for the inconveniences. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Peter,Thank you for taking the time to share your score with us however, may I kindly ask you to share some more details so I can understand where we fell short in meeting your expectations?We hope to welcome you back to our hotel very soon!Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Samantha Rose,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are absolutely thrilled that you enjoyed your stay at Chateau Royal Beach Resort & Spa and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Sharon,Thank you so much, firstly, for such a wonderful review of our resort and such a great score, indeed!We are thrilled that you enjoyed your overall stay and are proud to have made some wonderful memories of your stay with us.I, however, take note of your comments in regards to the breakfast options and have shared your feedback with my Culinary team for immediate corrective actions.Thank you once more and I do hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear sharon,Thank you for staying with us recently and thank you indeed for such a great review of our resort, together with a perfect score!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Heather,First of all, thank you for staying with us recently and thank you for such a great score of our resort and the detailed review!We are thrilled that you enjoyed your overall stay however I take note of your comments about the Pool Bar and the lifts. Please accept my sincere apologies as my Maintenance team was trying hard to solve the problem together with the supplier.You'll be satisfied to know our Pool Bar now is fully manned for our guests to enjoy, sorry you did not have a chance to experience it during your stay.Thank you once more for staying with us in Nouméa and for your constructive comments.I do hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear JOSEPH,A big thank you, firstly, for staying with us last month and thank you indeed for granting us with a perfect score and a great review of our resort!We are thrilled that you enjoyed your overall stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Dee,Firstly, a big thank you for spending your holiday with us recently in Nouméa and you such a great score plus the great review of our resort!We are thrilled that you enjoyed your overall stay however I take note of your comments in regards to the Food quality. I am sorry about the inconvenience however you'll be glad to know we have implemented an all brand new menu for our guests to enjoy!My sincere apologies about the inconvenience, thank you once more for the constructive comments and for staying with us, I do hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Julia,First of all, thank you for staying with us recently and thank you for granting our resort such a great score!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Jose,First of all, thank you for staying with us recently and thank you for granting us such a perfect score!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear SHIORI,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear sarah,First of all, thank you for staying with us recently and thank you for such a great score of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Eleanor,Thank you, first of all, for staying with us recently and thank you for sharing your review about our resort!I am glad you enjoyed your overall stay however I take note of your constructive comments in regards to your different shared points.Please accept my sincere apologies for the inconveniences during your stay, I have forwarded your comments to the respective department heads for immediate corrective actions with my thorough follow-up.Bed toppers actually are available on demand from our Front Desk team and I am sorry this information did not reach out to you.Taxi service in Nouméa remains a hot topic, indeed, and I am sorry you had to wait that long as our team is trying its very best to call and book efficiently local taxis.Private transporters, however, are also available on demand.A new F&B leadership team is taking over and we already have implemented an enhanced menus for our guests to enjoy together with improved staff training at the Bar.Thanks again for staying with us and and I am looking forward to seeing you again very soon for a spot on service this time!Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Samir,Thank you first of all for staying with us recently in Nouméa and thank you for taking the time to share your review of our resort.Although I understand you enjoyed your overall stay I take note of your comments in regards of the breakfast quality. Please be aware your comments have been shared with my F&B team for immediate corrective actions and our breakfast offerings already have been enhanced.Thanks for your constructive comments and I do hope to see you again very soon at Chateau Royal Beach Resort & Spa for a great morning buffets experience this time!Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Antonio,First of all, thank you for staying with us recently and thank you for the good score of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Daniel,Thank you for taking the time to share your feedback and for staying with us recently in Noumea.I thank you as well for sharing your constructive feedback which have been shared with all respective departments heads for immediate corrective actions.We hope to welcome you back to our hotel very soon!Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Nic,Thank you, primarily, for your recent stay with us and for sharing such a greeat review about our resort especially in regards to Mélodie.We look forwards to welcoming you back very soon,Best regards,Renaud

Dear Andrea Michele,First of all, thank you for staying with us recently and thank you for such a great review of our resort!We are thrilled that you enjoyed your stay at Chateau Royal Beach Resort & Spa and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Leah,Thank you for such a great score for our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Mike,Thank you very much indeed for staying with us lately and for taking the time to share your constructive feedback. Please accept my sincere apologies as our Lobby Lounge 'Warai' is closed for now, indeed but our garden floor 'L'Escale' is indeed opened as well as the Pool Bar. Bed toppers, alos, are available on demand, I am sorry you did not have the information during your stay. Once more, thank you for the constructive comments and I do look forward to welcoming you in a near future.Best regards,Renaud MahéGeneral ManagerChateau Royal Beach Resort & Spa

Dear Tanya,Thank you first of all for staying with us recently and I really appreciate you giving us such a great score and positive review. I am thrilled you enjoyed your overall stay and I look forward to seeing you again soon at the property for another great stay with us.Best regards and have a wonderful week-end in advance,Renaud MahéGeneral ManagerChateau Royal Beach Resort & Spa

Dear Guennadi,First of all, thank you for staying with us recently and thank you for taking the time to give us a good rating!We are pleased that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Amanda,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Danielle,First of all, thank you for staying with us recently and thank you for such a great review of our resort, especially in regards to our Front Office team & Quentin!We are thrilled that you enjoyed your overall stay and hope to see you again very soon.I note your comment on GF options ans we are working on it for offer even more for our guests to enjoy.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Gabrielle,First and foremost, thank you for staying at Chateau Royal Beach Resort & Spa this month and for giving us such a great score and comments.I am thrilled you enjoyed your overall stay however I am disappointed to read you weren't impressed with our F&B offerings.Is there anything in particular, you'll be happy to share with me so I can forward to the respective department heads for immediate corrective actions?Once again, thank you for your constructive comments and I do look forward to welcoming you back the soonest.Best regards,Renaud MahéGeneral ManagerChateau Royal Beach Resort & Spa

Dear Monika,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Ferdinand,Thank you again for staying with us this month and for taking the time to leave your comments about our property.I am thrilled to know you enjoyed our service however I take note on your comments about the décor.I am looking forward to welcoming you back soon,Renaud MahéGeneral ManagerChateau Royal Beach Resort & Spa

Dear Andrew,Thank you very much, first of all, for staying with us this month and for sharing such a great review of our property.I am thrilled to share your comments with the whole team and I sincerely do wish to welcome you back again very soon.Warm regards,Renaud MahéGeneral ManagerChateau Royal Beach Resort & Spa

Dear Michael,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Michael,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Adam,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Tatjana,Thank you for the great review of our hotel!We are glad that you enjoyed your stay and we really appreciate your positive comments however I am concerned about the noise disturbance from the nearby disco.You're obviously not the first guest to mention it and I am in the process of contacting them for further action.Thank you again and I hope to see you again very soon.Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Thank you for giving us 5/5 and for staying with us recently!Best regards and wishing to see you soon again.Renaud MahéGeneral ManagerChateau Royal Beach Resort & Spa

Dear M. John,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short because of the noise disturbance. Please accept my sincere apologies about this and should you give us a chance to earn back your trust, I can assure you that we will do our best to offer you the great hotel experience that so many of our guests have grown so fond of.Please do not hesitate to contact me directly so I can assist with your potential newt reservation.Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Mano,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Colin,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear DEIDRE,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.The beach swimming restriction are running until end of year by local authorities decision.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear John,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve as we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.I am sorry I missed the chance to meet you during your stayin order to recover from this situation.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Abbie,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Janette,Thank you for the great review of our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

Dear Geoffrey,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa