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Reviews of Hotel Dampfmühle

Hotel Dampfmühle
Krefelder Strasse 9, Neukirchen-Vluyn, NW

Reviews

8.0

Very good

Rating 10 - Excellent. 116 out of 398 reviews" "
Rating 8 - Good. 179 out of 398 reviews" "
Rating 6 - Okay. 65 out of 398 reviews" "
Rating 4 - Poor. 26 out of 398 reviews" "
Rating 2 - Terrible. 12 out of 398 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

George

Liked: Cleanliness, staff & service
The staff members are exceptional.
Stayed 5 nights in Jan 2024

8/10 Good

Keith

Stayed 1 night in Dec 2023

8/10 Good

Bagrat

Stayed 6 nights in Sep 2023

6/10 Okay

Vitaly, Warren

Business traveller
Liked: Cleanliness, staff & service, amenities
Good: Rooms are large and clean. Bad: no AC and no fans - terrible when it's hot outside, breakfast is Ok but not great.
Stayed 6 nights in Sep 2023

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Room comfort
Unkomfortable Betten und problematischer Check-in
Ich habe kürzlich in diesem Hotel übernachtet und obwohl ich auf ein angenehmes Erlebnis gehofft hatte, gab es mehrere Probleme, die unseren Aufenthalt beeinträchtigten. Zunächst war der Check-in-Prozess alles andere als reibungslos. Trotz unserer nächtlichen Ankunft war niemand an der Rezeption und es gab keine klaren Anweisungen, wie wir vorgehen sollten. Ich musste das Hotel mehrmals (etwa 4 oder 5 Mal) anrufen, nur um herauszufinden, wie ich einchecken kann. Dieses anfängliche Hindernis legte einen Ton der Unannehmlichkeiten für unseren Aufenthalt fest. Darüber hinaus war die Qualität der Betten äußerst enttäuschend. Es ist schon lange her, dass ich Betten erlebt habe, die so abgenutzt und unbequem waren. Eine gute Nachtruhe ist eine grundlegende Erwartung bei jedem Hotelaufenthalt, und leider entsprachen diese Betten nicht einmal den Grundstandards. Ich verstehe, dass jedes Hotel seine schlechten Tage haben könnte, aber bestimmte grundlegende Annehmlichkeiten und Dienstleistungen, wie ein reibungsloser Check-in-Prozess und komfortable Betten, sind unverzichtbar. Ich hoffe, dass Hotel dieses Feedback berücksichtigt und die notwendigen Verbesserungen für zukünftige Gäste vornimmt. Bewertung: ★★☆☆☆
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Absolutely great hotel to stop in. We were there overnight, 5 adults in 3 rooms; 1 was a disabled member of the family. The staff were fantastic at sorting out the rooms and the following mornings breakfast arrangements. The rooms were clean and everything was there that should’ve been. The only pair of annoying things that were missing was: 1) coffee & tea making facilities in each room; 2) Air conditioning. The night we stayed was nearly 30C and we slept with the balcony door wide open, unfortunately some of the local bugs decided I was going to be their banquet for the night.
Stayed 1 night in Jun 2023

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Katrin

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint small local Hotel. Quiet, fun.
Stayed 1 night in May 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Awesome service
Stayed 1 night in Apr 2023

10/10 Excellent

Rene

Stayed 1 night in Apr 2023

8/10 Good

Chandrakant

Travelled with family
Liked: Staff & service, amenities
Beds were good
Stayed 1 night in Aug 2022

10/10 Excellent

Ellouise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really helpful in checking in and out, booking taxis etc. Room was big, spacious and comfy. Food was good.
Stayed 3 nights in Apr 2022

6/10 Okay

Frank

Liked: Room comfort
Disliked: Staff & service
Wifi not good unless you pay, housekeeping only on request -
Stayed 5 nights in Oct 2021

2/10 Terrible

Mauricio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Ildiko

Liked: Cleanliness, property conditions & facilities, room comfort
practical stop
room was nice and clean. very specious. good value for money! one reception lady was a bit harsh.
Stayed 1 night in Oct 2021

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities
All ok
Stayed 1 night in Aug 2021

10/10 Excellent

Tao

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel to stay.
Employee are very kind and supportive. Breakfast is very good
Stayed 3 nights in Jun 2021
Response from B. Veseli (Front Office Manager) on 5 Jul 2021
Dear Tao, thank you for your very kind words. We look forward for your next stay in our hotel. best regards

4/10 Poor

B., UK

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Website pictures very promising but in the real nothing like it, very disappointing. Staff not particular friendly and disorganised, breakfast at 8am ok but at 9.30am hardly anything left to eat, Luxury Double Room not particular clean with an awful bathroom, gym in poor condition, carpeted floor in hotel absolutely filthy. The hotel need a proper update in 21 century.
Stayed 1 night in Sep 2020

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very gpod hotel
Cracking little hotel, very quiet, parking was free, but as we arrived late had to park on the street. The level of service is excellent, especially at this price. Rooms nice and large, beds okay but would have liked extra pillows, but thats a minor issue. Would happily stay again
Stayed 1 night in Jul 2020
Response from Frau Dwornik on 3 Aug 2020
Thank you very much for great ranking and your positive feeedback. We are pleasure to welcoming you again.

10/10 Excellent

EV

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Great location and friendly staff
Stayed 1 night in Dec 2019

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eat hotel.
Lovely hotel. I couldn't believe the size of the apartment! Had everything we needed to prepare our own cooked food. Bus travel was easy. Breakfast was perfect, plenty of hot and cold to choose from. Would recommend.
Stayed 1 night in Nov 2019
Response from Christin Dwornik, front office manager on 17 Nov 2019
Thank you so much for your great feedback. with best regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Het hotel kan wel een interieur opknapbeurt gebruiken. Laat gasten zich, na 23.00 uur, verwijderen van de binnenplaats, dat is prettiger als je wil gaan slapen.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but yet OK.
Needed a quick stop on our way to Düsseldorf, found this on the way. Great size for 2 adults and 2 kids. Kitchen was great to have, but only had 2 wine glasses. Internet was unavailable due to technical issues. Breakfast was very good. Staff was nice and helpful.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Pundai
Poor service, no tv remote, no comfortable beds. No service after 10pm
Stayed 1 night in Feb 2019
Response from Hotel Dampfmühle on 26 Feb 2019
Dear Pundai, thank you very much for your feedback. We are looking forward to get in touch with you. Please contact us directly. Best regards Hotel Dampfmühle

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast buffet with great variety, great restaurant, close to freeways
Stayed 5 nights in Dec 2018
Response from Hotel Dampfmühle on 26 Feb 2019
Dear guest, thank you very much for your kind feedback. We are looking forward to accomodate you again at our hotel. Best regards Hotel Dampfmühle

10/10 Excellent

Anka, PA/USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, willing to go the extra mile to help customers. Very good restaurant with broad spectrum of dishes on menu.
Stayed 4 nights in Oct 2018

8/10 Good

JWJ

The hotel met expectations.
Stayed 1 night in Aug 2018

10/10 Excellent

Ian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shops and beaches
Very nice hotel, room was very nice and comfortable, the restaurant had a Michelin star also, breakfast everything was very fresh and tasty!
Stayed 1 night in Aug 2018

8/10 Good

Anka, PA, USA

Liked: Cleanliness, staff & service, room comfort
Great restaurant, very responsive front desk when I had a problem with my window.
Stayed 4 nights in Aug 2018
Response from S on 17 Aug 2018
Dear guest, We are glad that you liked it and we are pleased about your positive feedback Best regards Hotel Dampfmühle

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 1-Night Business Stopover
2nd time I have stayed here on a one-night solo stopover for work, food was excellent as always and staff spoke perfect English and very helpful, despite my late arrival and hunger! Shower was powerful, beds clean and comfortable, WiFi fast enough and free with no limit on device numbers, only thing is room doesn't seem to have aircon and it had been hot (29C) recently but staff had left windows open to cool room and was OK, any hotter though and it may have been uncomfortable! But hotel is excellent value for 4* in Germany.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Great restaurant
The hotel is very conveniently located for my purposes which makes up for the basic rooms that could benefit from a remodel. The restaurant is way better than I would expect in such a small town, creative ideas combined with interesting combinations of food types.
Stayed 4 nights in Mar 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from SH on 27 May 2018
Dear guest, thank you for your great rating. Best regards Hotel Dampfmühel

8/10 Good

CB, Yorkshire Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Lovely hotel, everything you need whether business or vacation. Staff friendly, restaurant pleasing. Only bad point point was the quality of the WiFi - needs improving
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good restaurant, unexpected in such a small town.
Stayed 5 nights in Dec 2017

6/10 Okay

B, Germany

Liked: Staff & service
Excellent breakfast
Nice hotel, excellent breakfast, carpets really dingy, our room still have the last tenants trash which made me wonder if they even clean the room before we arrive.
Stayed 2 nights in Nov 2017

6/10 Okay

Claudia

Disliked: Room comfort
Simple hotel near to the highway
Very simple
Stayed 2 nights in Sep 2017

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a cute town
Loved this hotel. Especially the bike rentals right at the hotel. The staff was extremely friendly and helpful:)
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed at this hotel previously and it's good to see that it is still as good. Staff could be a little more friendly though !!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ausra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big room, a park nearby for a walk

8/10 Good

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Ok

8/10 Good

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel with phantastic food
We stayed there before and it was impeccable - this time the room was a bit dusty. Food was great as ever. We certainly come back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ultimate value for money plus amazing food!
Great hotel at affordable price for the family of four. Perhaps to many rough edges and glass for very young children, but overall very good experience - a lot of space and fridge in the room. The restaurant is OUT of THIS EARTH!!! Go there yourself and try!

8/10 Good

Taniz, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positively surprised
We booked a room for two adults + 1 child including breakfast. It was the first time, that we had a parking right in front of the door..and for free..The staff was really nice and helpful. We expected a double room with x-tra bed, but in fact, it was an appartement with living room, kitchenette, bed couch and extra bedroom. COOOOOLLLL...The only things I missed, the TV in the bedroom and a bath tub..but we are too spoiled. It was really nice and we are defintely coming back!!!

10/10 Excellent

Henry, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
On arrival, they had no notification off my booking from 'HOTELS.COM', they had room and offered us an apartment, they then asked if I was paying now or when we leave. I informed them that I had already paid Hotels.com, and showed them the confirmation email from Hotels.com, they said that if I could leave the confirmation with them, we could go to our apartment and they would sort everything out, together with setting our apartment out for 3 people sleeping in the apartment. This was done with great efficiency and all finished well, but I was put in an awkward position at the desk and felt embarrassed at what was Hotels.com's error.

10/10 Excellent

marcin, southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super hope use again soon perfect!!!!!

10/10 Excellent

Daniel, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best hotel we have stayed at.
I stayed with my family in suite 429, it was spacious, clean,with everything we could want and need to feel like home from home. The staff were very friendly and helpful, the restaurant and bar was great, and the food was excellent. All in a nice neighbourhood with plenty of parking for cars, and large motorhomes. Probably the best hotel overall that we have stayed at. Thank you.