Outdoor banquet area

Reviews of Kempinski Hotel Frankfurt Gravenbruch

5 out of 5
Kempinski Hotel Frankfurt Gravenbruch
Graf zu Ysenburg und Buedingen Platz 1, Neu-Isenburg, HE

Reviews

8.8

Excellent

Rating 10 - Excellent. 348 out of 562 reviews" "
Rating 8 - Good. 132 out of 562 reviews" "
Rating 6 - Okay. 47 out of 562 reviews" "
Rating 4 - Poor. 19 out of 562 reviews" "
Rating 2 - Terrible. 16 out of 562 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zahir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 min away from the centre
Stayed 2 nights in Nov 2023
Response from Kai Behrens General Manager on 5 Dec 2023
Dear Zahir,thank you for your feedback.Best regardsKai BehrensGeneral Manager

10/10 Excellent

Panicos

Travelled with group
Liked: Cleanliness, staff & service
Excellent breakfast!
Stayed 1 night in Oct 2023
Response from Kai Behrens General Manager on 20 Oct 2023
Dear Panicos,thank you so much.Best regardsKai BehrensGeneral Manager

10/10 Excellent

Guido

Stayed 1 night in Feb 2023
Response from Kai Behrens | General Manager on 14 Mar 2023
Lieber Guido,herzlichen Dank für Ihre positive Bewertung.Es freut uns sehr, dass wir Sie rundum vom Haus überzeugen konnten und hoffen, Sie bald wieder begrüßen zu dürfen.Herzliche Grüße

10/10 Excellent

aashish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel !
This is my 5th visit to the hotel and I can’t stop coming back for more . Even though the hotel is far from the messe ( about 20 mins ) it’s really worth the effort considering the luxury and Gradeur we experience at the end of a hard days work . The champagne breakfast to start your day with the ever smiling and warm Welcoming staff just makes a perfect beginning to your day . The rooms are big and fantastic with Excellent bedding , great view , heated flooring & big French windows. Will be coming back time and again ! Thank you Team Kempinski .
Stayed 4 nights in Jan 2023
Response from Kai Behrens | General Manager on 16 Jan 2023
Dear Aashish,Thank you so much for sharing your lovely feedback.It would be our pleasure to be your hosts in the near future again.With best wishes from Kempinski Hotel Frankfurt

10/10 Excellent

Mehieddine, Dearborn

Stayed 1 night in Jan 2023

6/10 Okay

Kaiyue

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Problem is their laundry system sucks
Response from Kai Behrens | General Manager on 28 Nov 2022
Dear Kaiyue,Many thanks for reviewing your recent stay.We are sorry to read that we were unable to convince you of the quality of our service. We apologise for any inconvenience caused.Should anything not be to your satisfaction during your stay, please let us know directly on site so that we can take care of it immediately.With kind regards

10/10 Excellent

Christiane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and bathroom. Very comfortable bed.
Response from Kai Behrens | General Manager on 2 Nov 2022
Dear Christiane,Thank you very much for sharing your lovely feedback.We are glad to read that you enjoyed your stay here at Kempinski Hotel Frankfurt and are very much looking forward to your next visit.With kind regards from Gravenbruch

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It the woods. Quiet.
Stayed 1 night in Oct 2022
Response from Frank Fuhrmann | Executive Assistant Manager on 20 Oct 2022
Dear Aleksandar,Many thanks for reviewing your recent stay.We are glad to read that you enjoyed your stay, and hope to welcome you again back soon here Kempinski Hotel Frankfurt.With kind regards

2/10 Terrible

C

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointed
Tired convention biased hotel with very poor service for the ordinary guest. Deluxe rooms have been upgraded but still not 'luxe'. PS €32 taxi into centre from here, else you are stranded in an hotel with only one restaurant open.
Stayed 1 night in Sep 2022
Response from Frank Fuhrmann | Executive Assistant Manager on 10 Oct 2022
Dear guest,Many thanks for reviewing your recent stay.We regret reading that we could not convince you of our services. We highly appreciate our guests' feedback, as it provides us with an opportunity to continue to improve ourselves every day.With kind regards

6/10 Okay

Axel

Stayed 1 night in Oct 2022
Response from Frank Fuhrmann | Executive Assistant Manager on 5 Oct 2022
Sehr geehrter Axel,wir bedauern, dass wir Sie leider nicht rundum vom Service des Hauses überzeugen konnten, hoffen aber, Sie wieder einmal begrüßen zu dürfen.Mit freundlichen Grüßen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite hotel near Frankfurt Airport
This hotel is such a gem. Fantastic service from the moment you arrive until you leave and the rooms are always perfectly clean and super comfortable. The hotel is beautifully maintained, the pool is magnificent, and the grounds are beautiful as well. Breakfast is also next level awesome! Can’t wait to visit again
Grand Deluxe Room, Room 105
Bathroom with rain shower and double sink
Delicious welcome treats
E-bikes for guests to use
Stayed 1 night in Sep 2022
Response from Frank Fuhrmann | Executive Assistant Manager on 1 Oct 2022
Dear guest,Thank you so much for sharing your laudatory feedback.We are more than happy to read that you fully enjoyed your time here at Kempinski Hotel Frankfurt, and are very much looking forward to your next visit.With kind regards

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022
Response from Karina Ansos | General Manager on 21 Sept 2022
Dear Pedro,Many thanks for sharing your positive feedback.It would be our pleasure to welcome you again back soon here at Kempinski Hotel Frankfurt.With kind regards

6/10 Okay

Ram

Liked: Cleanliness, staff & service
Disliked: Amenities
Dining options very limited, bed was two singles put together for an upgraded room. Truly a 3 1/2 to 4 star hotel not a five-star hotel. No Kampnski quality
Stayed 1 night in Aug 2022
Response from Karina Ansos | General Manager on 31 Aug 2022
Dear Ram,Many thanks for sharing your thoughts.We regret reading that we could not convince you of our hotel and services, but hope to be your hosts in the future again.With best wishes

8/10 Good

MOHAMED

Travelled with family
Liked: Cleanliness
Stayed 1 night in Aug 2022
Response from Karina Ansos | General Manager on 31 Aug 2022
Dear Mohamed,Many thanks for reviewing your recent stay.We are glad that you enjoyed your stay and hope to welcome you again back soon.With kind regards

10/10 Excellent

Kristina

Stayed 1 night in Aug 2022

10/10 Excellent

Anat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022
Response from Karina Ansos | General Manager on 1 Aug 2022
Dear Anat, we are glad that you enjoyed your stay here at Kempinski Hotel Frankfurt and are very much looking forward to your upcoming stay. With kind regards from Gravenbruch

10/10 Excellent

Mehieddine, Dearborn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cigar lounge. Restaurant was very good. Loved the water show.
Stayed 1 night in Jul 2022
Response from Karina Ansos | General Manager on 15 Jul 2022
Dear Mehieddine, Thank you very much for sharing your lovely feedback. It would be our pleasure to be your hosts in the near future again. With best wishes from Kempinski Hotel Frankfurt

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness, staff, beautiful surroundings.
Stayed 4 nights in Jul 2022
Response from Karina Ansos | General Manager on 14 Jul 2022
Dear George, Many thanks for sharing your positive feedback. We hope to welcome you again back soon here at Kempinski Hotel Frankfurt. With kind regards

6/10 Okay

Levon, Farmington

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We clicked in late, we’re unable to use the pool (closes at 8pm). Only one of the restaurants was open on a Saturday night. Could not sleep from cigarette smell. Went to use the pool at 8 am, they charged 20 euros per towel.
Stayed 1 night in Jul 2022
Response from Karina Ansos | General Manager on 15 Jul 2022
Dear Levon, Many thanks for reviewing your recent stay. Kindly note that on Saturdays, we offer two different restaurants. In the spa area, our guests receive one large and one small towel free of charge. Should guests require additional towels, we charge EUR 10 for a further towel package. We have introduced this for environmental reasons and hope for your understanding. With kind regards

10/10 Excellent

Chin Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Karina Ansos | General Manager on 15 Jul 2022
Dear Chin Nam, Many thanks for reviewing your recent stay. We are glad that you enjoyed your stay and hope to welcome you again back soon. With kind regards

10/10 Excellent

Shevkoplyas

Stayed 2 nights in Jun 2022
Response from Karina Ansos | General Manager on 25 Jun 2022
Lieber Gast, herzlichen Dank für Ihre positive Bewertung. Es freut uns sehr, dass Sie einen rundum gelungenen Aufenthalt bei uns im Kempinski Hotel Frankfurt verbracht haben und hoffen, bald wieder einmal Ihre Gastgeber sein zu dürfen. Mit herzlichen Grüßen

10/10 Excellent

Gabriele

Stayed 1 night in May 2022
Response from Karina Ansos | General Manager on 3 Jun 2022
Liebe Gabriele, vielen herzlichen Dank für Ihre positive Bewertung. Es freut uns sehr, dass wir Sie rundum vom Kempinski Hotel Frankfurt überzeugen konnten und hoffen, bald wieder einmal Ihre Gastgeber sein zu dürfen. Mit herzlichen Grüßen

6/10 Okay

Subhi

Stayed 1 night in May 2022

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was simply great!
Stayed 1 night in Nov 2021
Response from Karina Ansos | General Manager on 15 Nov 2021
Dear Werner, thank you so much for sharing your feedback and this lovely image. We are happy to read that you enjoyed your stay with us and we are very much looking forward to your next visit. With best wishes from Gravenbruch

10/10 Excellent

Jonas

Stayed 1 night in Jul 2021
Response from Karina Ansos | General Manager on 8 Jul 2021
Lieber Jonas, vielen herzlichen Dank für Ihre positive Rückmeldung. Es freut uns zu lesen, dass Sie einen schönen Aufenthalt bei uns verbracht haben und wir hoffen, bald wieder einmal Ihre Gastgeber sein zu dürfen. Bis bald in Gravenbruch.

10/10 Excellent

Sue, Herfordshire Uk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, grounds and facilities exceptional , friendly staff and good service
Stayed 3 nights in Aug 2020
Response from Karina Ansos | General Manager on 23 Aug 2020
Dear Sue, thank you very much for sharing your laudatory feedback which we will share with the entire team. It would be our pleasure to welcome you again back soon. With best wishes from Gravenbruch

10/10 Excellent

Nadarasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Karina Ansos | General Manager on 4 Mar 2020
Dear Nadarasa, thank you very much for reviewing your recent stay. We are happy to read that you enjoyed your time here at Kempinski Hotel Frankfurt. Bye for now. Best wishes

4/10 Poor

Tyler

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2020
Response from Karina Ansos | General Manager on 15 Feb 2020
Dear Tyler, thank you very much for reviewing your recent stay. We regret to hear that we could not meet your expectations and would be very thankful if you could provide more details. It would be our pleasure to welcome you again back soon to convince you of our services. With best wishes

8/10 Good

Renata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Karina Ansos | General Manager on 15 Feb 2020
Dear Renata, thank you very much for reviewing your recent stay. We are happy to read that you enjoyed your stay and we hope to welcome you again back soon here in Gravenbruch. With best wishes

10/10 Excellent

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Karina Ansos | General Manager on 15 Feb 2020
Dear Nicola, thank you very much for reviewing your recent stay. We are happy to read that you enjoyed your stay and we hope to welcome you again back soon here in Gravenbruch. With best wishes

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Karina Ansos | General Manager on 11 Dec 2019
Dear Steven, many thanks for reviewing your recent stay. We are glad to read that you enjoyed your stay with us. Bye for now. Best wishes

6/10 Okay

Ben

Liked: Cleanliness, staff & service, room comfort
Everything was fine except the breakfast. Irrespective of the price (that is 50% higher than average) the range of food and quality is similar to a holiday in or a 4 star offering. I ordered the eggs Benedict which is laughable. It looks like a bad McDonald’s muffin. Lastly there is not enough staff to give the quality of service you get from the rest of the hotel. Given this is the last thing we experienced before we checked out in the morning, it leaves a disappointing feeling.
Stayed 1 night in Nov 2019
Response from Karina Ansos | General Manager on 2 Dec 2019
Dear Ben, many thanks for reviewing your recent stay. We regret to hear that we could not convince you of our breakfast buffet and the service. Please be sure that we will discuss your comments with our restaurant manager to improve our services. We hope to welcome you again back soon here in Gravenbruch. Best wishes

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Karina Ansos | General Manager on 23 Nov 2019
Lieber Gast, vielen Dank für Ihre 5-Sterne Bewertung. Bis bald in Gravenbruch. Herzliche Grüße

2/10 Terrible

umashankar

Business traveller
Disliked: Staff & service
Stayed 1 night in Nov 2019
Response from Karina Ansos | General Manager on 15 Nov 2019
Dear Umashankar, We regret to hear that we could not fully meet your expectations. We would be very grateful if you would give us more details of your stay in order to constantly improve our service standards. With best regards

8/10 Good

Delilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Karina Ansos | General Manager on 29 Oct 2019
Dear Delilah, many thanks for reviewing your recent stay. We are glad to read that you enjoyed your stay with us and we hope to welcome you again back soon here in Gravenbruch. Best wishes

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Karina Ansos | General Manager on 31 Oct 2019
Lieber Robert, Wir bedauern sehr, dass Sie Ihren letzten Aufenthalt bei uns nicht rundum genießen konnten. Um unsere Servicestandards stetig zu optimieren, wären wir Ihnen sehr dankbar, wenn Sie uns weitere Details Ihres Aufenthalts zukommen lassen würden. Für Ihre Bemühungen vielen Dank im Voraus. Mit freundlichen Grüßen

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Showers didn't work. Asked for double room, given twin. Internet is extra charge 15 euros or 30 euros. 3 rooms over 2 days Engineer in the third room, fixed the issue with shower. Problem is design of buttons for controls, they stick and need to be cleaned by engineer. Ive stayed in many of the five star hotels in Frankfurt and this is the worst. Will not be back.
Stayed 2 nights in Oct 2019
Response from Karina Ansos | General Manager on 18 Oct 2019
Dear guest, thank you very much for reviewing your recent stay. We regret to hear that we could not convince you of our services and facilities. Please be sure that we will discuss your comments with the respective department heads to initiate further trainings. It would be our pleasure to welcome you again to convince you of our services. With best wishes from Gravenbruch

10/10 Excellent

ariela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Karina Ansos | General Manager on 14 Oct 2019
Dear Ariela, thank you very much for your positive rating. We are glad to read that you enjoyed your stay with us. Bye for now. Best wishes

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel, room, restaurant and service were all excellent!
Stayed 1 night in Oct 2019
Response from Karina Ansos | General Manager on 11 Oct 2019
Dear guest, thank you very much for reviewing your recent stay. We are glad to read that you fully enjoyed your time here at Kempinski Hotel Frankfurt. It would be our pleasure to welcome you again back soon. Best wishes

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
A bit far from the city center but other than that it's perfect, especially for the business trip.
Stayed 1 night in Oct 2019
Response from Karina Ansos | General Manager on 10 Oct 2019
Dear guest, thank you very much for sharing your thoughts. We highly appreciate your laudatory feedback and are glad to read that you fully enjoyed your stay with us. Bye for now. Best wishes

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb 9.7%
We had excellent experience. The entire staff were amazing and serviceable. We will definitely visit again.
Stayed 5 nights in Sep 2019
Response from Karina Ansos | General Manager on 4 Oct 2019
Dear Charles, thank you very much for sharing your laudatory feedback which we will definitely share with the entire team. We are very much looking forward to your upcoming stay. Bye for now. Best wishes

10/10 Excellent

Mike, Dartmouth, Nova Scotia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had not been here for seven years, and was delighted to find the property even more wonderful than before. Recent renovations and superb staff made this again my favourite spot to stay near Frankfurt. Highly recommended.
Stayed 1 night in Sep 2019
Response from Karina Ansos | General Manager on 16 Sept 2019
Dear Mike, many thanks for reviewing your recent stay. We are happy to read that you visited us again and that we could convince you of the renovated hotel. It would be our pleasure to welcome you again back soon here in Gravenbruch. Best wishes

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Karina Ansos | General Manager on 10 Sept 2019
Dear guest, many thanks for rating your recent stay. We are glad that you enjoyed your stay and it would be our pleasure to welcome you again back soon. Best wishes from Gravenbruch

10/10 Excellent

Kerstin, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lovely lake and gardens. Excellent dining and great service.
Stayed 2 nights in Sep 2019
Response from Karina Ansos | General Manager on 10 Sept 2019
Dear Kerstin, many thanks for sharing your thoughts. We are glad to read that you enjoyed your stay and it would be our pleasure to welcome you again back soon. Best wishes from Gravenbruch

6/10 Okay

Nolan

Meh
Feels like a factory. Very huge property. Nice amenities, but the hotel is dated in style. Staff is accommodating but not the warmest
Stayed 1 night in Aug 2019
Response from Karina Ansos General Manager on 28 Aug 2019
Dear Nolan. thank you very much for staying with us at Kempinski Hotel Frankfurt Gravenbruch and taking the time to rate us online. We will use your feedback to constantly improve our high service standards. We regret to hear that we could not meet your expectations and your stay was not to your complete satisfaction. But we hope to welcome you again. With best regards Karina Ansos General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really excellent hotel. Wonderful outdoor pool and outstanding restaurants. A fabulous few days relaxing and enjoying the local area.
Stayed 4 nights in Aug 2019
Response from Karina Ansos General Manager on 26 Aug 2019
Dear guest. Thank you so much for visiting Kempinski Hotel Frankfurt Gravenbruch and for taking the time to share your highly appreciated feedback with us. This is a wonderful motivation for us and the team and we will gladly share it.We would be pleased to welcome you again in our hotel soon. With best regards Karina Ansos General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice
It’s an airport hotel, but a nice one. The parts of the building that have been renovated are lovely, the other parts are dated. The air con didn’t work during our stay but as this is Germany, it was just met with a shrug by the staff. The grounds are really lovely.
Stayed 1 night in Apr 2019
Response from Karina Ansos | General Manager on 7 Aug 2019
Dear guest, thank you very much for sharing your thoughts. We are glad to read that you enjoyed your stay with us. Please be sure that we will discuss your comment regarding the air conditioning with our technical department so that it will be fixed. It would be our pleasure to welcome you again back soon here in Gravenbruch. With best wishes

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting, elegant, no flaws other than the fact that not one of the in-house restaurants had room for a family of 7 at 10:00 p.m. on a Thursday night (despite being assured at check-in that getting a table would be no problem at all). This was very annoying.
Stayed 1 night in Aug 2019

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Karina Ansos | General Manager on 3 Jul 2019
Dear Adrian, many thanks for reviewing your recent stay. We regret to read that you were not satisfied. We already answered your private massage and hope to welcome you again back soon. Best regards from Gravenbruch

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything wonderfull. Great staff. Incredible breakfast.
Stayed 1 night in Jun 2019
Response from Karina Ansos | General Manager on 27 Jun 2019
Dear guest, many thanks for reviewing your recent stay. We are glad to read that you fully enjoyed your stay and especially liked our breakfast buffet at restaurant EssTisch. Bye for now. Best wishes from Gravenbruch