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Reviews of The Verve Hotel Boston Natick, Tapestry Collection by Hilton

3.5 out of 5
The Verve Hotel Boston Natick, Tapestry Collection by Hilton
1360 Worcester St, Natick, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 476 out of 1002 reviews" "
Rating 8 - Good. 315 out of 1002 reviews" "
Rating 6 - Okay. 123 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Gregg, Tucson

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not as advertised. Two bed room does not exist at this hotel as advertised
Stayed 3 nights in Apr 2024

10/10 Excellent

Eden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky vibe, great staff, clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fun, the staff was nice, it was clean and close to my family
Stayed 2 nights in Apr 2024

10/10 Excellent

Leslie, Dobbs Ferry

Liked: Cleanliness, staff & service, property conditions & facilities
Great decor!
Stayed 1 night in Apr 2024

6/10 Okay

Laura, Bethel

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel lobby and inside areas were really nice and well designed. However our room itself had a flickering then non-working light in the bathroom. Shower had a totally empty shampoo and the wall lights were falling off the walls. Overall stay was average. Room was clean and service a the front desk was good. I just wished more care was taken for the rooms as much as it was for the lobby and hallways.
Stayed 1 night in Apr 2024
Response from SW on 14 Apr 2024
Dear Laura, thank you so much for taking the time for posting your feedback, we are very sorry you had the poor room experience. Please accept my apologies for what was less than an exemplary stay and we have already shared this with our Housekeeping Manager as well as our General Manager for their immediate attention. We hope to be of service in the very near future

8/10 Good

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
The property is decorated in a super fun way! The room was a normal hotel room and a bit worn. If I were cleaning it, I would definitely pay more attention to the corners, surfaces, and walls. The bed was comfy and huge. I slept well and enjoyed myself.
Stayed 3 nights in Apr 2024
Response from Ryan on 12 Apr 2024
Sasha, thank you for your feedback and rating your visit. We will share your review with our housekeeping team.

10/10 Excellent

Renato

Stayed 2 nights in Apr 2024
Response from Ryan on 12 Apr 2024
Thank you for rating your visit.

10/10 Excellent

Lisa

Travelled with family
Liked: Property conditions & facilities
Real kitschy atmosphere. Restaurant yummy.
Stayed 1 night in Apr 2024
Response from SW on 6 Apr 2024
Thak you for your 5 star rating! We look forward to welcoming you back soon!

8/10 Good

Amy

Travelled with partner
Liked: Staff & service
Clean enough, seems like more effort was put into the decor and the lobby area than the cleanliness of the room. Would give this hotel another chance though. The price is reasonable and the stay was comfortable.
Stayed 1 night in Mar 2024
Response from SW on 6 Apr 2024
Thank you for your review, we will share this feedback with our housekeeping staff for their immediate attention! We look forward to welcoming you back!

10/10 Excellent

geng

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room has a smell when enter.
Stayed 2 nights in Mar 2024
Response from SW on 6 Apr 2024
Thank you for letting us know, I wish you had let us know when you were here so we could find out where it was coming from, to correct immediately. We share the high-quality standard of cleanliness you expect from all Hilton Hotels. Hope we can be of service in the near future.

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities
Good services
Stayed 1 night in Mar 2024
Response from SW on 25 Mar 2024
Thank you for your review and we appreciate it!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked our room on the fly after leaving another hotel just down the road (it was so filthy we could not stay). We were very pleasantly surprised by The Verve. We arrived to a loud and bustling lobby (2 bar mitzvah were going on. The bustle quoted down by 10 pm. ). The hotel was 'a delight for the senses' according to my partner. It was beautifully, carefully, playfully designed and decorated with a late 20th century pop culture theme. We enjoyed a late easy dinner in the bar, then spent 15 minutes wandering the public spaces enjoying the vibe. My only complaint is a less than stellar breakfast buffet with premade pancakes and fake eggs. Otherwise, we loved The Vibe, and will return the next time we need a hotel in the area.
Stayed 1 night in Mar 2024
Response from SW on 25 Mar 2024
Thank you so much for sharing this with us! Guest feedback is crucial in being able to address to our customer needs. We look forward to seeing you again soon!

8/10 Good

Joyce

Travelled with group
Liked: Staff & service, property conditions & facilities
no dislikes.
Stayed 1 night in Mar 2024
Response from SW on 9 Mar 2024
thank you for your rating! We look forward to welcoming you back to the property soon!

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2024
Response from SW on 25 Mar 2024
Thank you so much for your 5 star review!

8/10 Good

Adrien

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel loved the staff and the atmosphere. Did find two rotten bananas in our fridge though..
Stayed 1 night in Feb 2024
Response from sw on 15 Feb 2024
Thank you so much for your review! I am so happy to hear that you enjoyed your stay and the customer service!I am sorry to hear about the room fridge, I will share this immediately with housekeeping staff for their immediate attention

10/10 Excellent

Lissette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to get to restaurants and shopping centers. Hotel was clean and quiet during my stay.
Stayed 2 nights in Feb 2024
Response from sw on 13 Feb 2024
Thank you so much for your review! We take pride in ensuring our guests have a memorable stay! We look forward to welcoming you back!

10/10 Excellent

chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique art style throughout the property very pleasing to the eye. Great customer service and clean rooms
Stayed 1 night in Feb 2024
Response from SW on 12 Feb 2024
Thank you for your review! We are so happy you enjoyed your stay with us and the Vibe, hope to see you again soon.

10/10 Excellent

Sumalee

Stayed 2 nights in Feb 2024
Response from SW on 25 Mar 2024
Thank you for your 5 star review!

6/10 Okay

Maha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room description was not what I received, and my room was not clean when I left and they didn’t want to have someone come to clean it.customer services could be better.
Stayed 4 nights in Jan 2024
Response from SW on 28 Jan 2024
Maha, thank you so much for taking the time to post this review regarding your recent stay. While we certainly appreciate your feedback, we are very sorry you had the poor room experience. Please accept my apologies for what was less than an exemplary stay and we have already shared this with our Housekeeping Manager as well as our general manager for their immediate attention.

6/10 Okay

Stephanie

Stayed 3 nights in Jan 2024
Response from SW on 28 Jan 2024
Thank you for sharing, we certainly would appreciate any feedback you wish to share with us. We are committed to our customer experience and any comments will help to address any concerns for your future enjoyment. Thank you again!

10/10 Excellent

Amylou

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay..just wish the buffet breakfast either wasnt so expensive or was a continental breakfast
Stayed 1 night in Jan 2024
Response from sw on 21 Jan 2024
Thank you for your feedback! We look forward to welcoming you back to the Hotel soon!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Our two oldest grandchildren stayed in the room for 3 nights. The first night was Christmas Eve, and we checked them in (they are 17 and 22). Everything went well, but on Christmas night when they returned, their beds had been stripped and the desk clerk didn't answer the phone. The night watchman did. Eventually they were given another room, but this was totally unacceptable. The third night was fine. I realize that it was Christmas and there was no housekeeping, but we wondered why the beds had been stripped and nothing else was done. Please look into this. We have stayed at the Verve several times and were very surprised with what happened. Thank you, Pat & John Hargrave
Stayed 4 nights in Dec 2023
Response from SW on 17 Jan 2024
Thank you so much for taking the time to complete the survey regarding your recent stay. While we certainly appreciate your feedback, we are very sorry you had this poor room experience. Please accept my apologies for what was less than an exemplary stay and we have already shared this with our Housekeeping Manager as well as our general manager for their immediate attention.As a gesture and as a means of compensating you, I'd like to award some Honors points to your account, please let me know if this will work for you and I look forward to hearing back from you very soon.

4/10 Poor

Donald

Disliked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Ryan B., General Manager on 20 Jan 2024
Donald, we apologize that we did not exceed your expectations this visit and hope to welcome you back in the future for an exceptional stay.

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan B., General Manager on 15 Jan 2024
Thank you for rating your visit!

6/10 Okay

ROBIN

Response from SW on 12 Jan 2024
Robin thank you for your review, we certainly would appreciate any feedback you wish to share with us. We are committed to our customer experience and any comments will help to address any concerns for your future enjoyment. Thank you again!

10/10 Excellent

Alexsandra

Business traveller
Liked: Cleanliness, staff & service, amenities
Stay overnight for work. Cool hotel and easy contectless check in
Stayed 1 night in Jan 2024
Response from SW on 12 Jan 2024
Thank you for your 5-star review, we appreciate the feedback and we look forward to welcoming you back soon! Best Regards

10/10 Excellent

charlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ryan B., General Manager on 15 Jan 2024
Thank you for rating your visit!

10/10 Excellent

Sayed

Stayed 3 nights in Dec 2023
Response from SW on 28 Jan 2024
Thank you for the excellent review, we appreciate your business

6/10 Okay

Ashley

Business traveller
Liked: Staff & service
Stayed 4 nights in Dec 2023
Response from Ryan B., General Manager on 15 Jan 2024
Thank you for rating your visit!

10/10 Excellent

Justin

Liked: Amenities
Stayed 2 nights in Oct 2023
Response from Ryan B., General Manager on 15 Jan 2024
Thank you for rating your visit!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of picture opportunities
Stayed 1 night in Dec 2023
Response from sw on 27 Dec 2023
Thank you for your review! We look forward to welcoming you back to the Verve soon!

8/10 Good

Susan

Travelled with partner
Liked: Amenities
We liked our room and breakfast. We had to pay for water over and above 2 free bottles. There were no waste baskets in room only in bathroom( which was too small). No refrigerator in room.
Stayed 2 nights in Dec 2023
Response from Ryan B., General Manager on 23 Dec 2023
Susan thank you for your feedback. We added an additional waste bin based on your suggestion and although there is not fridges in rooms, we do have them available upon request. Just ask a member of our front desk to assist you.

10/10 Excellent

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor of 50s - 80s pop icons was cool.
Stayed 1 night in Dec 2023
Response from Ryan B., General Manager on 23 Dec 2023
John thank you for the 5 star rating. We love that you enjoyed the theme and hope to see you again soon.

8/10 Good

Lauren

Stayed 1 night in Dec 2023
Response from Ryan B., General Manager on 15 Jan 2024
Thank you for rating your visit!

8/10 Good

ALEJANDRO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable hotel, across the street from the Natick Mall full of shopping and dining options
Stayed 2 nights in Dec 2023
Response from Ryan B., General Manager on 15 Dec 2023
Alejandro, thank you for sharing your feedback with us. We hope to see you again soon.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great memorabilia…fun theme
Liked the vibe and creativity in a franchised hotel, representative at front desk was very personable and efficient, fun throwback in time memorabilia, comfy bed…food in restaurant was not so great and lackluster. Would have liked a bit more time to explore more.
Stayed 1 night in Dec 2023
Response from Ryan B., General Manager on 15 Dec 2023
Laura, we love to hear that you enjoyed your visit and our hotel's theme. We will look into the food in the restaurant and appreciate your feedback on this.

8/10 Good

Kristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ryan B., General Manager on 15 Dec 2023
Thank you for taking time to rate your recent visit.

10/10 Excellent

roderick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, great service and good location
Stayed 2 nights in Dec 2023
Response from Ryan B., General Manager on 15 Dec 2023
Thank you for your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ryan B., General Manager on 15 Dec 2023
Thank you for rating your visit.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ryan B., General Manager on 6 Dec 2023
Thank you for rating your recent visit with us.

8/10 Good

Yvonne

Travelled with family
Liked: Staff & service, property conditions & facilities
It was convenient
Stayed 3 nights in Nov 2023
Response from Ryan B., General Manager on 6 Dec 2023
Thank you for rating your visit!

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to public transportation to and from airport. Room clean, bed a bit uncomfortable. Staff very nice.
Stayed 3 nights in Nov 2023
Response from Ryan B., General Manager on 22 Nov 2023
Susan, thank you for your feedback and we love to hear that our staff was nice. Hope to see you again soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ryan B., General Manager on 22 Nov 2023
Thank you for the five star rating.

10/10 Excellent

Lucille

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Ryan B., General Manager on 13 Nov 2023
Thank you for rating your visit 5 stars!

10/10 Excellent

Bouaketh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while attending the USTA NE Tennis Coaches Conference. The staffs were extremely kind and helpful.
Stayed 1 night in Nov 2023
Response from Ryan B., General Manager on 13 Nov 2023
Thank you for sharing your experience with us. We love to hear you enjoyed the conference and hope to see you again in the future.

8/10 Good

Maha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean staff was friendly.
Stayed 2 nights in Oct 2023
Response from Ryan B., General Manager on 2 Nov 2023
Maha, thank you for rating your review and sharing that you enjoyed your visit.

2/10 Terrible

Shashank

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the front desk was giving an attitude while checking - in as if I disturbed her. Carpet in the room felt like it hasn’t been cleaned and changed in last 5 decades. Marriotts in that area are super awesome, don’t waste your money thinking that it’s like other Hiltons.
Stayed 1 night in Oct 2023
Response from Ryan B., General Manager on 2 Nov 2023
Shashank, thank you for sharing this with us. We will review the room in which you stayed as all carpets were recently professionally cleaned. We appreciate your feedback and will address this.

10/10 Excellent

Janaina

Stayed 2 nights in Oct 2023
Response from Ryan B., General Manager on 22 Nov 2023
Thank you for rating your visit 5 stars!

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from Ryan B., General Manager on 2 Nov 2023
Thank you for rating your visit.

8/10 Good

Christine

Liked: Cleanliness, staff & service, room comfort
The hotel has a very nice vibe/aura. Our rooms had issues, though. The first room did not have a working exhaust fan, telephone and the drain in the tub was not working (water filled up the tub instead of draining when taking a shower). Had to negotiate to get a different room. That next room was better, but the toilet seemed to struggle every time it was flushed. Other then those things, it was a great stay.
Stayed 2 nights in Oct 2023
Response from Ryan B., General Manager on 2 Nov 2023
Thank you for taking the time to write a review. We will make the needed repairs to the toilet in the room that you stayed in and apologize for this issue.