Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
77% of guests recommend
2.9 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by laura from atlanta,ga

What a Mess

Posted 10-Jun-2014
Pros: nothing
Cons: everything
Location: Waffle Housem Truck stop and better hotel
The station for ABC station not connected by cable compay to ,sorry we don't know why. The room smelled of smoke, the bedspread had holes, the tub had not been cleaned. This is my first time staying at the Red Roof Inn and the last. Very unprofessional .
Comment from Hotel Management
12-Jun-2014 by Pinal, Hotel Management
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. I hope you'll change your mind about seeking other accommodations in the area and that you will return to enjoy the improvements in our service and amenities.
2 out of 5
by beth from new jersey.

Bath towels like sand paper, no coffee makTV guidE

Posted 10-Jun-2014
The only thing that made it bearable was that the staff was very friendly. The room was kept clean thee was just not anything special other than just some where to put your head down at night. And that was it!
Comment from Hotel Management
12-Jun-2014 by Pinal, Hotel Management
It is good to hear from you, though I am very sorry to learn that you did not fully enjoy the service, accommodations, and hospitality that we hold to such a high degree of importance in our hotel. Your comments help us to understand where we most need to improve for our future visitors and for people like yourself, as we hope you will allow us the opportunity to alter your impressions of our establishment in the future.
2 out of 5
by Skipper from AB

Was quite old and smelled, not enough towels,soap

Posted 03-Jun-2014
Pros: staff
Cons: update the rooms
Location: In outer edge of the city, very easy to locate
Staff was very helpful in getting directions to various locations
Comment from Hotel Management
05-Jun-2014 by Pinal, Hotel Management
We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our accommodations and services. Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses. I hope you will find your expectations to be far surpassed during your next visit!
2 out of 5
by Nikki from Memphis,TN

Hotel from HELL

Posted 27-Apr-2014
Let just say u get what u pay for.......no microwave, no refrigerator, no nothing. These are upgrades that u have to pay extra for these are common necessity..WHAT THE HELL
Comment from Hotel Management
30-Apr-2014 by Pinal, Hotel Management
I am terribly sorry that you experienced a number of inconveniences regarding the cost and availability of certain appliances in your room. Your comfort and convenience is our top priority and we are addressing your comments with our staff and management team in an effort to re-evaluate our guest service policies and accommodations. We do appreciate that you've taken the time to bring the matter to our attention and we hope you will give us the opportunity to serve you in the future.
1 out of 5
by Gail from Milan, TN

Shocked that a National Chain Claims This Place

Posted 14-Apr-2014
Only stayed bc no other vacancies available anywhere! These pictures were taken right after I put my things down. I was the only person staying. Had no other option because of a competition in the city!!! Absolutely disgusting. Can't believe Red Roof Inn puts their name on this!! The lady at the front was extremely nice- confronting her would not produce a clean healthy room at 10:30 at night.
Comment from Hotel Management
16-Apr-2014 by Pinal, Hotel Management
Hi Gail. Thank you for your honest and constructive feedback and your kind words for our front desk staff. I am saddened to hear that you were so unhappy with our accommodations and I regret to hear that you were assigned to a room that did not meet the high standards of quality and cleanliness that Red Roof Inn is known for. Thank you again for bringing these issues to our attention and for taking the time share your experience.
2 out of 5
by A verified traveller

Red Roof Inn

Posted 14-Apr-2014
I doubt we would have stayed her but for hotel crowding in Nashville this weekend. The hotel is older, rather run down, next to a rail yard that makes a racket all night, and my wife felt sick after staying there. It is well located to the Vanderbilt/Belmont area, but not a quality place. Staff was friendly.
Comment from Hotel Management
16-Apr-2014 by Pinal, Hotel Management
Thank you sharing your experience with us. I'm glad that you found our staff to be friendly and accommodating, and I am sorry to hear that the noises disturbed your sleep. Through feedback like yours, we are able to see our weaknesses and improve upon them while recognizing our strengths. Thank you again for taking the time to give us your feedback.
2 out of 5
by luke

noisy, but cheap

Posted 08-Apr-2014
Pros: It was cheap, and the staff was friendly.
Cons: The horrible sounds rob you of your sleep.
Location: Though they didn't have breakfast, there is a waffle house and a cracker barrel in walking distance on the same road.
There was a lot of noise - ethereal circular screeching - from the train switching station right next door. I would say that you should wait to stay here until after they finish sound proofing and remodeling. Until then, turn on the air conditioner fan and hope the white noise will wash out the sound so you can sleep.
Comment from Hotel Management
08-Apr-2014 by Pinal, Hotel Management
Thank you so much for taking the time to share your experience with us. I apologize for any inconvenience you experienced and I understand how frustrating it can be to seek a decent night's sleep with such noise in the background. On that note, as you have mentioned, sound proofing is in the works and your next stay should be much more peaceful. We look forward to seeing you again!
1 out of 5
by B&K from Nashville TN

Rooms need major updating

Posted 05-Apr-2014
Bed sheets had hair on them, no working smoke detector, curtains and comforter had holes in them and shower rod was ready to break and the walls looked dirty. Overall we felt very uncomfortable staying there.
Comment from Hotel Management
07-Apr-2014 by Pinal, Hotel Management
We greatly appreciate that you took the time to give us your honest feedback regarding our accommodations and services. I want to apologize on behalf of our entire staff for the unacceptable problems that you encountered. We hold our maintenance and housekeeping staff to a very high standard and if things are not being cared for, we certainly need to know in order to address it. For this reason, your feedback is very valuable to us. We hope you'll give us an opportunity to impress you in the future.
1 out of 5
by A verified traveller

Dirtiest hotel ever

Posted 31-Mar-2014
Pros: Nothing
Cons: Everything
Location: Railroad and Expressway
The walls were yellow, caulk and holes in bathroom, smelled like smoke, carpet stains, garbage left in room from previous guest, next to railroad and door weatherstripping missing and felt very unsafe. Would never go back!!!
Comment from Hotel Management
02-Apr-2014 by Pinal, Hotel Management
I am so sorry to hear about your negative experience with us. I assure you that we work hard to hold our staff to a higher standard of cleanliness and we are forever working towards improving the comfort and convenience of your stay. Your feedback is appreciated because it helps to know where we need to improve. We hope that some day you will give us another opportunity to impress you.
3 out of 5
Recommended
for Everyone
by A verified traveller

CLOSE TO INTERSTATE I-65

Posted 17-Mar-2014
FOR AN OVERNIGHT, NOT BAD. IT WAS A PLACE TO SLEEP.
Comment from Hotel Management
02-Apr-2014 by Pinal, Hotel Management
Thank you for staying with us and for taking the time to let us know about the quality of your stay. While we're glad the accommodations and services were satisfactory, it is our goal to provide exceptional service and high quality accommodations. We look forward to seeing you again and showing you how we are improving.