Ratings based on 277 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Massachusetts

Great over night hotel stay.

Posted 08-Jun-2015
Pros: Helpfulness of the hotel staff.
Cons: Nothing.
Location: Excellent locale with every kind of store and many restaurants near by.
We arrived late and was warmly greeted.The next day upon checkout , we asked if we could leave our luggage while we had a late breakfast.also we asked for a ride around noon to the airport to get our rental car and they scheduled a ride for us. It was overall an excellent stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from memphis

Posted 08-Jun-2015
very good service and clean hotel; nice pool and best beds,,,
4 out of 5
by A verified traveller from Decatur al

Partially Expedia ' s fault

Posted 17-May-2015
I took my 8 year old daughter on a vacation to Nashville recently and chose to stay at this hotel because my daughter wanted an indoor pool. I booked my hotel the night before the trip on expedia.com. When I received my confirmation email it said, your reservation has been made there is no need to call to confirm with the hotel. So, after driving two and a half hours from our home to the hotel for a weekend getaway, with an 8 year old need I mention again, I was informed at check-in that there was no information regarding my reservation. It seems, Expedia forgot to forward my information to the hotel. So after being in a car for two and a half hours my 8 year old and I got to sit in the hotel lobby for another 20 minutes while the hotel tried to contact Expedia to get our information. they did in fact get our information and get us checked in. I cannot say anything bad about the cleanliness or the amenities because it was a very nice hotel.....for almost $200 a night it should be. the next morning, I got a nice little wake up call at 5:30 a.m. and 6:30 a.m. however I did not request one. So being woken up twice in the wee hours of the morning along with my daughter being woken up as well was not exactly how I wanted to start my morning. After we were up and about, we went downstairs to the Bistro breakfast area. scrambled cheese eggs bacon and sausage X, a sprite, a chocolate muffin cost us almost $40. the young blonde attendant was less than pleasant to order from as well.
5 out of 5
Recommended
for Everyone
by A verified traveller from Brazil

Good experience

Posted 19-Apr-2015
Location: It is well located if you are going to a conference at Gaylord Opryland, otherwise it is far from downtown.
I was on crutches because of my broken ankle and the staff was really helpful and friendly
3 out of 5
Recommended
for Families
by Kristen from Kennesaw, GA

Quiet, soft beds and broken toilet

Posted 24-Mar-2015 on Hotels
The staff were really helpful and the checkin went smoothly. We were given a room outside the elevator and ice machine, but we didn't get disturbed by any noise. Upon entry, the room itself had a distinct odor too it, which was not pleasant. We also found some hair that was not ours, on the bathroom sinks and floor. The chain came off the toilet 2x during our stay, which my husband was able to stick his hand in the tank and fix. We also found the bed mattresses to be too soft for our liking -- you literally sink into the mattress when you sit or lay on it. The kids enjoyed the pool, but the water was freezing. Other than that, we enjoyed our stay.
5 out of 5
Recommended
for Couples
by Margaret

This traveller left a rating score only Posted 24-Mar-2015 on Hotels
4 out of 5
Recommended
for Couples
by Ulf

This traveller left a rating score only Posted 22-Mar-2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Mar-2015
Pros: The staff was excellent! All were very friendly and happy to do anything to help!
Very reasonable price compared to others in the area. Close to many attractions! Comfortable room, excellent staff.
4 out of 5
Recommended
for Families
by Adam from Philadelphia

Nice

Posted 17-Mar-2015 on Hotels
Nice hotel just outside downtown Nashville. Nice area if you are just looking to relax. Not much by way of entertainment options.
5 out of 5
Recommended
for Families
by Brandon from Ms

Nice weekend getaway

Posted 17-Mar-2015 on Hotels
Everything was good. Staff was very friendly and helpful. The one thing I found was the indoor pool was very cold to be indoors. The room kinda smelled musty when the air was not on. Other than those small items it was a great location for Opry mills mall and close to things to do for the kids. It was a quick getaway for me and my family. I would recommend this hotel to anyone.