i have stayed at this property for the past 10 years every easter as this is where my family gathers for the holiday. Because the property has gotten increasingly busy during this period over the years,( they are great for kids on easter) the ability to maintain the levels of service has clearly become challenging for them to maintain. My kids are now grown therefore i stayed in their new section for 21 and older called Serine. The check in, facilities, staff, convenience, beach and private pool location and staff were EXCELLANT. Saying this, their new rooms were highly disappointing. Because it does rain in Fl at times you sometimes will relax in your room, saying this the air conditioner is constantly running LOUD, my bathtub leaked and had water extending all the way to the bedroom, under the beds were extreamly dusty and clearly weren’t attended to, for $2000 a night there was no bathroom amenities such as shampoo and cream rinse, shower gel ( just a bar soap), the drapes didn’t pull back all the way making the already very dim lit dark room even darker, no make-up mirrors in bathroom either. unless you had an ocean view the rooms remain dark and the lights don’t help at all. The safe is located in the living area as opposed to the bedroom, antiquated telephones, clocks and no updated charging ports, no minibar just an empty mini fridge. For the price per night despite the lovely pluses of the private areas the rooms need to be highly updated and modernized.