The hotel is a bit out of the way, which means it's necessary to take a taxi (at least at night) to go just about anywhere in Nairobi (including restaurants for dinner). And that might be necessary on occasion because the restaurant is pricey and only average quality. But the real problem during a stay in May 2014 was that the entire neighborhood is one big construction site. A new building was going up right behind the hotel, which meant loud construction noises from 7a.m. every day plus lots of dust. The dust issue was an even greater problem just outside the hotel's gates because most of the roads in the Upperhill area are in various stages of being torn up or resurfaced. It was a complete mess -- massive potholes, choking dust that turned to fields of mud after rainstorms, etc. Just getting to the hotel was a messy, traffic-clogged chore.
The staff seemed to recognize the inconveniences and appeared to be trying their best. Everyone was quite nice and helpful. But even their great attitudes could not compensate for the fact that it was unpleasant to stay there, largely for reasons outside their control.
One final (minor) complaint: the TV channel selection is awful. Usually I don't care much about that, but in this case the only news channel was CCTV, the Chinese government's channel. It's pure jingoism and propaganda. Why not get BBC News Worldwide and/or CNN International?
Bravo, the staff are extremely well trained and go above and beyond. Being on our honeymoon we ordered room service for every meal and were amazed at both the service and the food itself. It is as comfortable as a five star hotel should be. It is convenient to central Nairobi and close enough to the airport. The room itself was clean and well stocked with refreshments and the necessary toiletries. Having stayed at several other hotels in the Nairobi area there is no better hotel for the price. Thank you.
Jamal from Jerusalem
Crowne Plaza Nairobi is a new and stylish hotel strategically located in the Commercial area of Upper Hill Nairobi. The Hotel …More
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