Ratings based on 149 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2015
Pros: Proximity to airport. Friendly, efficient and ver helpful staff.
Cons: Balcony in the city facing rooms.
Great overnight stay. The staff went out of their way to make sue I was well looked after.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel

Posted 28-Mar-2015
Nice staff, all good except television in the room which had only 6 channels working...
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Well situated hotel between airports

Posted 23-Feb-2015
Pros: Comfortable, clean room and good security
Cons: Reception efficiency
Good security, very slow check-in. Helpful but we arrived late at night and simply checking in must have taken 45 minutes. Included 10 mins to get the wifi code to work. Our luggage followed us to the room some 10 minutes later - we thought it had gotten lost. Emailed hotel twice requesting a taxi or shuttle to meet at Jomo Kenyatta Intl. No response. Called hotel, reception said no problem - they would confirm by email - but they never did. I gave up and organised transport separately. Reception needs to be much more efficient. Breakfast very good but extremely expensive.
2 out of 5
by A verified travellerfrom New York/Nairobi

Disappointing

Posted 18-Feb-2015
The bathroom door was broken, the shower floor was covered in mold, and the service was painfully slow. I had to go retrieve my bags from the lobby after waiting 30 mins for them to be delivered. The rooms are small and there is a bright blue light that emanates from the TV 6 inches from the foot of the bed and it is right in your face. There are many other nicer hotels in Nairobi. This is a commuter hotel for those who want to be near the airport. I would prefer to stay more comfortably farther away from the airport like I normally do.
4 out of 5
Recommended
for Everyone
by A verified traveller

Overnight stay between flights

Posted 06-Feb-2015
Pros: Location near JK Airport. Friendly reception staff.
Location: A bit out of town.
We had 10 hours between arrival at Wilson Airport ( from safari) to international departure at 4:30 am. Ole Sereni is conveniently located between the two. Very friendly and helpful reseption staff. Room was nice and clean. We had some drinks at the pool bar to watch the sunset. The bar staff was not very helpful. The Margarita tasted like salt water. But the sunset was nice
4 out of 5
Recommended
for Everyone
by A verified travellerfrom jnb

Good location. Nature in the city

Posted 16-Jan-2015
Good hotel, rooms fairly small but functional. Reception staff need a lot of training took some time to check in and check out.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Jan-2015
Arrived late, the staff handled everything quickly and efficiently
5 out of 5
Recommended
for Personal Event
by Jochebedfrom USA

Expensive but close to airport

Posted 10-Jan-2015 on Hotels.com
Very close to airport. Great hotel, very expensive though.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel close to the airport

Posted 06-Jan-2015
Pros: It's proximity to the airport.
Cons: The drainage of water in the shower could be improved so that the shower does not get water logged when taking a shower.
Location: The hotel is within easy reach of the airport. I did not have much time for other things as I only spent the night as part of my flight layover.
I had a good experience. The check-in was fast and the personnel quite efficient and welcoming.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Diego

Good hotel close to the airport. good staff

Posted 04-Jan-2015
We stayed for two nights. Great staff, very helpful. Good food although a bit expensive.