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Reviews of Comfort Gardens

3 out of 5
Comfort Gardens
No 34, UN Cresent, P.O. Box 1813, Nairobi

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 28 reviews" "
Rating 8 - Good. 9 out of 28 reviews" "
Rating 6 - Okay. 6 out of 28 reviews" "
Rating 4 - Poor. 3 out of 28 reviews" "
Rating 2 - Terrible. 3 out of 28 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Perfect for our needs, attentive staff, lovely grounds and close to village Market.
Stayed 8 nights in Nov 2023

6/10 Okay

Jacqueline

I am sorry to say this, but I was turned off even before I arrived. In the ride to the hotel, the driver (sent by the hotel) passed us a phone because the front desk wanted to speak to us to tell us we would be moved to a "sister property" and then moved to the hotel we actually booked the next morning. Very odd way to handle a "reservation", but I suspect it is not unusual for Kenya, because this happened to other people I know, at other hotels (including the much-ritzier Trademark). When you have been travelling for 24 hours and are tired and stressed about the work you have to do in the following days, this is not what you want to hear. In this case, we adamantly refused and were given the rooms we booked. There was no explanation and no apology. This has never happened to me before, and I found this really unacceptable.
Stayed 8 nights in Oct 2023

4/10 Poor

Stuart

Business traveller
Stayed 1 night in Sep 2022

10/10 Excellent

Rolando, Lusaka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very, very safe
Stayed 1 night in Aug 2022

8/10 Good

tomasz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice small hotel and staff were great. Breakfast had a buffet with many selections. Very close to Village mall and many embassies. The one downfall was size of rooms for a family.
Stayed 1 night in Jul 2022
Response from Comfort on 1 Sept 2022
Thank you for you feedback as this makes us grow.We are glad you enjoyed staying with us;we have different room types and the next time you stay with us you can consider reserving a twin which is quite spacious.Best Regards,Comfort Gardens customer relation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant and quiet
Pleasant and quiet hotel/guesthouse. Rooms are simple and clean. Staff very kind and helpfull. Nice hanging out in garden.
Stayed 2 nights in Jan 2019
Response from Kate on 28 Jan 2019
Greetings, We thank you for your positive feedback. We always try our best to make our guests feel at home. We hope that we will get to host you again soon. Best regards

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Kate on 12 Dec 2018
Please share with us your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018
Response from Comfort Gardens on 30 Aug 2018
Thank you for your feedback. We strive to give our guests the best experience. With these reviews it helps us achieve that.

8/10 Good

Ann, Niamey, Niger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right next to mall with everything
I was welcomed with fresh watermelon juice when I checked in. What a nice surprise. Staff was totally wonderful. Every single person I encountered went out of their way.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Staff & service
like the proximity to Village Market. Very quiet with attentive staff

8/10 Good

Susan, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable Rate Good Location
One night stay, Very comfortable room, lovely balcony.

10/10 Excellent

Lars, Silver Spring, MD, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value near the UN
Nice hotel with nice garden. Not your typical boring sanitized international chain hotel. Walking distance from the UN.

6/10 Okay

Verified traveller

Liked: Cleanliness
Short pleasent stay
This hotel is comfortable without being special. The room and bathroom were small, but adequate. However; the room and comfort would benefit by having tea and coffee making facilities in the room. It is conveniently located to the Village market for food and shopping (10 minute walk).

6/10 Okay

W Robert, New York

Disliked: Room comfort
Adequate
This was basically a "good enough" place. Hard bed, small bathroom, but very good location if you need to get to UNON or Village Market. Nice staff.

2/10 Terrible

UN Consultant, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Overpriced and very basic
I am here on a short term visit to UN. The Hotel was chosen by the UN and almost all the guests were visitors to the UN like me. The Hotel is actually a fair walk from the UN and not as close as advertised. Food is very basic and quite overpriced for what you get. the room was clean and the staff reasonably polite although I suffered similar problems to other reviewers. They tried to charge me twice and only relented when I produced my Hotes.com receipt and were not very attentive or guest friendly. The hotel in any other location would not be more than £50 per night, there are far far better and cheaper alternatives a relatively short distance away. Whilst the UN gives them all their business they will continue to overcharge and deliver less than satisfactory service.

4/10 Poor

KR, Geneva

Disliked: Cleanliness, staff & service, room comfort
Rooms do not match description
I had made a booking in advance. When I arrived, I was given a room that was right next to the reception area, with amenities that were not of the same standard as described on the website. The room was exceedingly noisy, as you could hear all the conversations in the reception area. The cleanliness of the room was also sub-standard. I was told that this was "the last remaining room". They charged the same rate for this room as for the other rooms in the guesthouse and were unwilling to adjust the rate when I pointed out that the quality of the room was not the same as the rooms they advertised on their website. The second and third night I was given another room, after having insisted that the first room was not acceptable.

6/10 Okay

Carole, Toronto

Liked: Staff & service, property conditions & facilities
Okay for overnight stay
We stayed here for 1 night July 12, 2013 prior to our safari and arrived late & left very early the next morning. Once we arrived, we were so exhausted from 15+ hours of travel, that we ate a quick meal (which was great), and then went to bed right away. We did have a bit of confusion of charging for our stay (which was already paid through Expedia), but once we showed our email confirmation, it was okay. Service from staff was excellent. We were impressed by the honesty of a waitress who served us dinner and returned our change the next morning at breakfast (not realizing it was a tip for her). Our only qualm was that the walls were so thin, you could hear everyone nearby walking and talking since we were on the ground floor. The room we were in was average (definitely not the new executive room) and it suited our needs for a quick stay. Overall, the hotel grounds & service were much better than actual room itself. For what we paid, we expected the room to be nicer. Not amazing value when all we needed was a comfortable bed.

4/10 Poor

Traveller, Asia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a great stay
A confused place. Though I had booked myself into a suite the staff had no clue about it and put me into a lower category room. No phone in the room, hot and cold water mixer out of order, no clothes racks or towel racks in the bathroom Internet connection was an issue and I had to try several rooms to find one where the connection was reasonable. The staff are pleasant and helpful but the management needs tuning up. Good location if you have business with the UN very conveniently located for shopping at the Village Market in Nairobi

6/10 Okay

DB, London, UK

Liked: Staff & service
Decent basic place.
Decent guesthouse walking distance from UN HQ, US Embassy and Village Market Mall (excellent Masai market on Fridays!). Good if you need to be at UN. Nice enough place but fairly basic. No AC and limited number of fans so a bit warm. Nice pool and grounds.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Management on 11 Sept 2019
Thank you for this review. We will continue to do our best to make all our guests feel at home.

6/10 Okay

Pierre, Addis Abeba, Etiopien

Disliked: Property conditions & facilities, room comfort
Här bor man bara om man måste vara just i detta om
Nedgånget hotell som en gång låg i ett lugnt område. Servicen från personalen alltför varierad - somliga var oerhört professionella och vänliga, andra tvärtom. Hård säng, ont om varmvatten. Här bor man bara om man absolut måste vara i detta område - som ligger nära FN och många ambassader.

2/10 Terrible

Kaisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was disappointed in this hotel, the service was very bad and there were too many problems in my room. I had booked and paid for a studio room, but the hotel provided me a standard room. I tried to ask for a refund since a standard room is much cheaper than a studio room, but the Manager of the hotel was very unkind and did not want to solve this issue. In addition, the wifi did not work for the first two days and after that the wifi was working every now and then. The shower was not working for the first day. As a conclusion, this hotel is far too expensive compared to the quality and service of the hotel. The only good thing is the location.

8/10 Good

Verner, Copenhagen

Liked: Cleanliness
Disliked: Room comfort
Location, location, location
Attractive location and friendly staff at this fairly basic hotel with limited restaurant facilities, but a decent pool.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not ok
Very dissapointing. Price range completely not in line with comfort, quality and services offered

10/10 Excellent

Kirsi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verner, Copenhagen

Liked: Cleanliness, staff & service
Attractive location and value-for-money
Comfort Gardens is a pretty basic but clean and well-functioning hotel. Friendly staff and quiet area. Perfect location for UN and Embassy access.

8/10 Good

Arvid SOlheim, Oslo

Liked: Cleanliness, property conditions & facilities
Perfekt beliggenhet!
Har man noe å gjøre på UNON-Gigiri, og ikke vil betale 300$ pr natt, er dette et veldig godt alternativ. Hyggelige folk, basseng, stille, god frokost, wifi, interessante gjester... En ulempe er at det er litt langt til sentrum, men der tregner man jo ikke å dra.