The staff were friendly and helpful. The room was clean but very small. There was not enough room to open cases without putting them on the bed. There was insufficient room to get out bed, the gap between the bed and the wall was about 9 inches. The bed was very hard and slightly wider than a single, the sheets had holes, the view from the window was the building next door.
The bathroom was tiny and if you have long legs then you risk being wedged onto the toilet.
The furniture was tatty.
There is air conditioning/ heating that was controlled in the room, only used once as room adequately warm.
The breakfast on the first morning was mediocre but was improved upon significantly the second morning.
The area felt safe and was quiet and is in easy walking distance of Nagoya castle and the train station
They have a sauna, splash pool and bath on the 14th floor and other amenities such as microwave, washing machine.
I was glad to leave mainly because of the discomfort of the bed and certainly have no plans to use this hotel group again