I enjoyed my stay and have no complaints. The room and onsen had amazing views. The staff were friendly and helpful. The breakfast was Japanese style which was delicious. There was also fruit and yogurt. There is a shuttle bus that takes you too and from the ski hill or transit station. Not many foreigners but I did meet a few and skied with them the next day. I will be back to this one.
We stayed in the East Wing for four nights.The view from the rooms is spectacular, even from the dining room. However we were there in early January and the place was very quiet. We took the breakfast deal, luckily because this was the only place to eat. We had our lunches at the West Wing as there were cheaper lunch options available. There was a lack of eating places at night, the only places being the East Restaurant, West Restaurant and the Chinese Restaurant. We ate at the Chinese Restaurant as it was far cheaper. The service was great but there is nothing to do at night, especially when there are few other guests to mingle with. The hotel does run a free shuttle to the West Wing, however I think next time I would much rather stay in the West Wing. If you're after a view however, you won't beat the East Wing rooms.
I would highly recommend this accommodation. The place was clean, cosy and is right on the ski runs so good for ski in/ski out. Most importantly, the staff are fantastic and will go out of their way to assist (one helped us fully plan our trip to see the snow monkeys-a must see). Overall we really enjoyed our stay and would definately return if we go back to Hakuba!
Great location, staff service was 100%. Loveliest people run the hotel, I was so grateful to have stayed at this hotel and met the lovely staff, we were served coffee and a treat on our departure morning. Great onsen bathing area on the top floor also. Loved it!
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