Breakfast area

Reviews of Flagship Inn And Suites

2 out of 5
Flagship Inn And Suites
Route 184 - 470 Gold Star Hwy, Groton, CT

Reviews

5.2
Rating 10 - Excellent. 112 out of 1001 reviews" "
Rating 8 - Good. 176 out of 1001 reviews" "
Rating 6 - Okay. 215 out of 1001 reviews" "
Rating 4 - Poor. 184 out of 1001 reviews" "
Rating 2 - Terrible. 314 out of 1001 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Maria

Disliked: Staff & service
They wasn’t polite
Stayed 1 night in Feb 2024

8/10 Good

Guillermo

Travelled with partner
Jacuzzi was very dirty we couldn’t used , there was pieces of hair all over and it was yellow from not been clean in a while also lots of getto people around very unpleasant stay
Stayed 1 night in Feb 2024

2/10 Terrible

rahsaan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do realize that I get what I paid for. But that was just disgusting. It was a horrible experience.. I should have slept in my car with the heat on! Its partially my fault, I should’ve done more homework. That place is so bad. There’s definitely some type of prostitution going on there as well as drugs and sell the cigarettes out of their rooms. I’d rather stay in jail Cell to stay in that room again. The paint shipping crayon markings the walls. the carpet is disgusting. I requested a smoke-free room and the room smelled of old cigarettes and musty cowboy boots. I hope no one ever stays in that place. I hope they shut it down after getting ready to go to my event that was close by. I walk out in this police fireman were everywhere that was very alarming. That place should be shut down, gutted and done over again with better management.
Stayed 1 night in Feb 2024

10/10 Excellent

Jamele

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in Dec 2023

4/10 Poor

Rashad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Courtney

Travelled with family, Business traveller
Disliked: Amenities
We had three people in our party but were only allowed two towels. In order to get more towels, you had to bring the two dirty towels to the front desk to get more.
Stayed 2 nights in Jan 2024

2/10 Terrible

Dennis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs and walls. Cigarette burns in blanket, stains of what looked like feces on walls, ceiling paint severely peeling and stwi rd, toilet seat not connected to toilet, linens stained. Door frames partial cracked, front door seemed unsafe for locking. Obser ed this for inly being in room for a couple of minutes. I did not stay the night in the room. I did lose my payment.
Stayed 1 night in Jan 2024

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Jake

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Listing for hotel said breakfast included. Breakfast services have been discontinued for some time. The listing is not accurate. Rooms smelled like cigarettes even though the front desk assured us that the hotel is non-smoking. Sheets and blankets needed a wash.
Stayed 2 nights in Dec 2023

6/10 Okay

Sharon

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Wish they had coffee or even breakfast as advised.
Stayed 1 night in Jan 2024

6/10 Okay

Sharon

Liked: Cleanliness, property conditions & facilities
Biggest problem would be advertises breakfast included but it is not included.
Stayed 2 nights in Jan 2024

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Janet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a place where they have homeless living. The place is a dump. I didn’t even spend the night. Literally walked into the room and walked back out
Stayed 1 night in Dec 2023

4/10 Poor

Gabrielle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled the shower was broken and toilet was clogged and i wasnt able to tell anyone in the office. The paint was peeling from the walls the bed made an awful sound every time I moved.

6/10 Okay

Barry

Stayed 1 night in Nov 2023

10/10 Excellent

beverly a

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was cozy. Heat and hot water was great
Stayed 1 night in Nov 2023

2/10 Terrible

Shannel

It was not clean, No service when calling office desk . And False advertising with the continental breakfast ☹️
Stayed 1 night in Nov 2023

6/10 Okay

John

Business traveller, Travelled with partner
Disliked: Staff & service
The property was OK.
Stayed 3 nights in Nov 2023

2/10 Terrible

Concepcion

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't able to sleep as the room i got smells smoke when i requested non-smoking. The room given was in the back, which is dark while we are walking. Informed that NO BREAKFAST being served. When the ads specified continental breakfast included. Absolutely dissatisfied and disappointed.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

Gary

Travelled with family
Disliked: Staff & service
Office closes at midnight and you can’t get into your room if you arrive later
Stayed 1 night in Oct 2023

10/10 Excellent

Terrell

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches
Stayed 1 night in Oct 2023

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Melissa, Rochester

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got locked out of room and no one in office. No smoke detector, just dangling wife and window wouldn't shut
Stayed 1 night in Oct 2023

2/10 Terrible

Tatiana

Disliked: Cleanliness, staff & service, property conditions & facilities
I have never reviewed anything before but this place is simply a nightmare. This is where people go to die and never to be found. Everything is broken, the fire alarm is disabled and the wires are hanging, the room is filthy, there were bugs (likely roaches) climbing the walls, the bath
Stayed 1 night in Oct 2023

2/10 Terrible

Dianellie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
It was very dirty, the guy in the front desk was aggressive, he saw that my booking was on the computer but wanted to charge me again, he would not had me back my ID, he kept insisting that I should stay there, it was roach infested!!! Do not stay here unless it’s your very last choice.
Stayed 1 night in Oct 2023

10/10 Excellent

Darryl

Stayed 1 night in Sep 2023

2/10 Terrible

Shane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom light didn’t work. Person in room next to me screaming all night.
Stayed 1 night in Oct 2023

4/10 Poor

Mirqueya

Travelled with family
Disliked: Staff & service, property conditions & facilities
I was charged taxes and fees even though the room taxes were paid to Expedia I inquired about this charge and the check in clerk couldn’t explain how I can get a refund. The TV never worked and went to the office , they changed the batteries of the control and still couldn’t turn it on.
Stayed 1 night in Oct 2023

8/10 Good

Joshua, Clearwater

Stayed 1 night in Oct 2023

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is dirty, and itchy. The heater smells like mold. Theres no breakfast or coffee. This is the worst hotel ive ever stayed at and there isn't anyone in the office to complain to. I feel like im staying in an abandoned building, this place will be shut down soon.
Stayed 1 night in Sep 2023

8/10 Good

Lynne, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was pretty clean. Other than the false advertising of a breakfast we would rent again if need be
Stayed 1 night in Sep 2023

8/10 Good

Lynne, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This property was okay. Your website says it offers breakfast. They do not. And no gym. It was clean and we felt safe. We would return if need be
Stayed 1 night in Sep 2023

8/10 Good

Claire

Travelled with family
Liked: Staff & service, amenities
It did need some TLC. Peeling paint and bathroom door wouldn't stay closed.
Stayed 1 night in Sep 2023

4/10 Poor

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Annmarie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grosser than gross
It was disgusting, full of cockroaches and the guy at the desk was like oh ok, you don't get anything back. So gross. There are broken down cars in the parking lot and windows that don't close. The bathroom was nasty dirty and old. The light switch didn't work, the TV didn't work. Just a dump
Stayed 3 nights in Sep 2023

2/10 Terrible

tracy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is like pay a dollar make her hauler type of motel disgusting filthy Brown towels black tub stuff was rude it was just nasty I would not advise those for anyone to stay there ever it is a s*** hole we didn't even stay the night we looked at it and we barely got refunded all our money I'm really not happy

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockaroach Infestation
Cockaroach infestation checked out immediately. Front desk guaranteed full refund. Two days later Expedia informed me that manager refused the refund. Nasty room and unprofessional management. STAY AWAY!!
Stayed 1 night in Sep 2023

6/10 Okay

Robin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Every road trip needs a motel like this!
Stopover in CT on the way from New England back to New York. Wasnt looking for 4* (and this hotel didnt disappoint). Definitely one for the functional overnight stop rather than an extended stay. Good thing about the hotel is that it was priced competitively. Classic US hotel/motel of c. 1970-1980 (and the bathroom indicated as much). Not particularly clean or modern or well appointed, but then at this price point, you get what you pay for. OK for the one night stopover like I say. Wouldnt want to spend much longer. Police seemed to be familar with the hotel - had two squad cars in the parking lot as we were leaving. Still makes for a great story.
Stayed 1 night in Sep 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff was very friendly & personable
Stayed 1 night in Sep 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Thongdy

Liked: Staff & service
Disliked: Cleanliness
I really hate leaving bad reviews but I mean there are noticeable stains that should have been removed or replaced with another. Besides that the people are really helpful and nice
Stayed 1 night in Sep 2023

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service
The 1st room they offered us was substandard.
Stayed 1 night in Sep 2023

4/10 Poor

Garrett

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Remove from hotels.com
Dirty bathroom, broke down vehicle in the parking lot, dirty towels still n the bathroom even after replacing with clean ones, back window was broken, it couldn't close, i don't recommend this place unless u really don't care about cleanliness...
Stayed 2 nights in Aug 2023

4/10 Poor

Cheryl

Disliked: Amenities
The price was good but the sink was badly cracked. There was no coffee in the room
Stayed 1 night in Sep 2023

2/10 Terrible

Lindsey

Disliked: Cleanliness, staff & service, property conditions & facilities
Floors sticky, bathroom disgusting, no breakfast like described
Stayed 1 night in Sep 2023

2/10 Terrible

Jane

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We specifically chose this place as it was supposed to include breakfast it did not and we were not told when checking in. The room was not in very good shape either.
Stayed 1 night in Aug 2023

6/10 Okay

Howard

Business traveller
It was OK not fantastic or anything to write home about. I got what I paid for.
Stayed 1 night in Aug 2023

2/10 Terrible

Gail

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was disgusting. My shoes felt like they were sticking to the very worn carpet. The refrigerator was dirty. The shower curtain was too small, the shower rod was all rusted, the paint was coming off the walls and there were dead bugs in the light fixture.
Stayed 1 night in Aug 2023