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Reviews of Days Inn & Suites by Wyndham Groton Near Casinos

2 out of 5
Days Inn & Suites by Wyndham Groton Near Casinos
135 Kings Highway, Groton, CT

Reviews

5.6
Rating 10 - Excellent. 112 out of 999 reviews" "
Rating 8 - Good. 202 out of 999 reviews" "
Rating 6 - Okay. 254 out of 999 reviews" "
Rating 4 - Poor. 175 out of 999 reviews" "
Rating 2 - Terrible. 256 out of 999 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Raymond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What check in? This property is closed. Signs are off! Front door locked! Mail piled up by front door. Speak to neighboring hotel they say it’s been closed since mid august. Unbelievable that oribtz doesn’t know!! Do not book this hotel!!!!!
Stayed 1 night in Sep 2021

2/10 Terrible

Gilberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t have a stay because no one told us that the hotel was closed for renovations on
Stayed 1 night in Sep 2021

2/10 Terrible

Michelle

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is permanently closed. i'm not sure how Travelocity allowed the booking....
Stayed 1 night in Sep 2021

2/10 Terrible

Deborah

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The place was closed down. There was no one at the location. Had to find other accommodations. This is not the 1st time Expedia let us down. Let's see how long it takes for a refund .
Stayed 2 nights in Sep 2021

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Nancy

Travelled with family and small children
When we got to Ct we were informed that the Days Inn was under constrution and they tranferred us to the Groton Inn and Suites, which didnt have a pool or the accommodations that we wanted when we booked our stay. Also at that hotel the maintenance person thought we had already checked out and therefore threw all of our belongings into trash bags and brought them to the front desk. We are missing a few things and we contacted the hotel and they said they couldnt find them. I would never stay there again.
Stayed 2 nights in Aug 2021
Response from Hotel Manager on 26 Aug 2021
Dear Guest, I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very upset to find out they closed, without anyone letting me know.
Stayed 1 night in Aug 2021
Response from Hotel Manager on 26 Aug 2021
Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I did not stay the night because as soon as we walked in it had a horrible smell and there was a dead roach, spider webs everywhere and a weed clip inside air conditioner. We left as fast as we came in
Stayed 1 night in Aug 2021
Response from Hotel Manager on 26 Aug 2021
Dear Guest, Thanks for your valuable review. We're so sorry that you found roaches in your room. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms roaches free. We apologize for the roaches . Hope you will reconsider us again. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
You need to present this location with the correct picture, not the fake one shown here.
Stayed 1 night in Jul 2021
Response from Hotel Manager on 20 Aug 2021
Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Wait till it’s renovated… it’s in bad shape and was not even a one star.
Stayed 1 night in Aug 2021
Response from Hotel Manager on 16 Aug 2021
Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, the smell of cigarette smoke was overwhelming the second you walked in the lobby. Paint was chipping off the walls, room was not like pictures shown when booking. Trash under beds and behind bureau
Stayed 1 night in Aug 2021
Response from Hotel Manager on 16 Aug 2021
Dear Guest, We appreciate the review and we take it quite seriously- for improvement.At the outset, our apologies for the bad experience you had howsoever.We are acting on cleanliness issues and take whatever steps necessary to avoid such unpleasant incidence. We will make sure to see that it is never happening in the future. We assure you and request you to consider staying with us in future and have a new satisfactory experience. Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for. This property definitely needs updating especially the rooms! The dresser is old and needs painting or better yet - replaced. The bedding was old. I was afraid to sleep in the room. I wish I could upload pictures. The room size was a plus. The room could have used a couch or a recliner. There was certainly enough space for it. Would I stay here again? Absolutely NOT!
Stayed 1 night in Aug 2021
Response from Hotel Manager on 16 Aug 2021
Dear Guest, Thanks for your stay at our hotel !!! We are sorry that your stay was not as per your expectations. We have seriously taken note of your suggestion regarding upgrading the overall hotel and have forwarded to management Hope your next stay will be a memorable experience. Please visit us again. Sincerely, Hotel Manager

2/10 Terrible

Gloria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No so good a/c don’t work
Stayed 1 night in Aug 2021
Response from Hotel Manager on 16 Aug 2021
Dear Guest, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that issues related to air conditioner didn't meet your expectations. We have instructed AC maintenance department to address the air conditioner concern. We look forward to being able to exceed your expectations on your next visit. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely disgusting..the non smoking room and halls reeked of cigarette and marajuana and incense. There was an open box of condoms and open condom packet in the table next to the bed, no top sheet, one crumpled towel, dirt in the corners, mold on the shower curtain and something growing in the corner of the bathroom ceiling. We were in a suite but there was no coffee etc, no dish soap, no plastic cups. I tried to pick up a dish provided and it was so greasy I had to wash my hands after touching it. The couch was stained and dirty, the furniture and walls scuffed and marked. If we hadnt been so tired and it wasnt the busy seaaon we would have been out of there so fast. It was the MOST disgusting place I have stayed in. The pool was cloudy and the the chairs by the poolside were broken and moldy. No towels available for the pool. No breakfast, no coffee due to covid stuff. I am not sure how every other hotel is managing to have amenities for guests through the covid quaratine, but clearly days inn is special in its own way. The place should be burned to the ground.
Stayed 1 night in Aug 2021
Response from Hotel Manager on 16 Aug 2021
Dear Guest, Thank you for posting your candid review. We are very sorry for the inconvenience caused to you because of the smoke smell, which made your stay undesirable. We have informed our staff to look into this issue and make sure such incidence does not happen again. We will surely work on improving the environment, so next time you visit us, you really have a comfortable stay. Sincerely, Hotel Manager

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The price was cheap and that’s exactly what you got. Paint missing from the walls all over. Lobby smelt like cigarettes. Barely anyone ever at the front desk. Mold in the bathroom, sprinkler system hanging out of the ceiling. Pool area over grown with weeds. 4/10
Stayed 2 nights in Aug 2021
Response from Hotel Manager on 11 Aug 2021
Dear Guest, Thank you for posting your candid review. We are very sorry for the inconvenience caused to you because of the smoke smell, which made your stay undesirable. We have informed our staff to look into this issue and make sure such incidence does not happen again. We will surely work on improving the environment, so next time you visit us, you really have a comfortable stay. Sincerely, Hotel Manager

4/10 Poor

Elisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a cleaning crew
It was just a place to sleep.. but it was beyond dirty looks like it hasn't been vacuumed in ages..there was a sauce mark on the bedroom door, the table in the living room had stickers stuck to it, the coffee machine had no coffee no pot the mini refrigerator had Brown water in the bottom of it... luckily my boyfriend and I are very forgiving and were easy simple people that just needed a bed to sleep in for the night. The fire smoke detector was hanging from the ceiling beeping. Put it this way I slept in the bed fully clothed and walked around the hotel room with flip-flops on.
Stayed 1 night in Aug 2021
Response from Hotel Manager on 10 Aug 2021
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give it a 0 stars I would, but there us no option for it. The moment I stepped into the room I was shocked! The room was so filthy and outdated that I was disgusting. The carpet looked like it wasn't vacuumed for a long time, the toilet paper holder was broken. Carbon divide detector was just sitting on the desk. ( did check for bed bugs, didn't see any) my favorite was that there was only one dirty towel. The bathroom floor was dirty. The walls in the room had mold on it. We had 2 rooms the second room was even worse. It had an empty whiskey bottle inside the cabinet, the TV was broken when you turn it on there was a line in the middle so you can't really see anything. Again it was filthy not vacuumed not cleaned and disgusting! The elevator was getting stuck. And when we went to the stairs case it was so dirty that the shoes were sticking to the floor on one floor there were even blood stains on the floor and on the wall. The clerk at the reception desk had nothing to say. Would I recommend this hotel?, absolutely NOT
Stayed 1 night in Aug 2021
Response from Hotel Manager on 10 Aug 2021
Dear Guest, Thanks for your valuable review. We're so sorry that you found bugs in your room. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms bug free. We apologize for the bugs. Hope you will reconsider us again. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
If someone gives you the choice of staying in a cardboard refrigerator box or this hotel…pick the refrigerator box
Stayed 1 night in Aug 2021
Response from Hotel Manager on 10 Aug 2021
Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Don’t
Absolutely disgusting. Since I tried to cancel the room after seeing it and it was a second cancellation, I was not refunded my money due to “policy”. Felt very unsafe so I left immediately.
Stayed 2 nights in Aug 2021
Response from Hotel Manager on 20 Aug 2021
Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was horrible no top sheet on the bed, the pillows had brown stains, there were red stains on the shower curtain, phone not plugged into the wall, no deadbolt on the door. The tub wouldn’t drain so they gave us a plunger and after WE plunged the tub they expected us to clean it after all the literal poop came off the plunger. Thank god we were able to get another room at a different hotel same night, you’ve never seen 2 people pack up a room and run out of there so fast. Total stay 3 hours, don’t stay here just keep driving or sleep in your car it’ll be cleaner.
Stayed 2 nights in Aug 2021
Response from Hotel Manager on 9 Aug 2021
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

4/10 Poor

Donna

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was a total dump outside and inside. Looks like long-term renters live there. If Days Inn people ever went there, they would strip them of the name. It’s not up to standards of a Days Inn. Pillows were so flat we had to ask for more. Place felt germy. Plus I forgot my brand new Rx glasses there but they claim they never found them. 🙄
Stayed 2 nights in Jul 2021
Response from Hotel Manager on 6 Aug 2021
Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

4/10 Poor

Amanda

Travelled with family
Disliked: Staff & service
Very disappointing stay
I booked two rooms on hotels.com as a non-refundable stay. When I arrived, I was told one of the rooms may not be available on Sunday. I was told someone would contact me the next day about the rooms on Sunday and to complete paperwork. No-one ever did. On Sunday, both of the room keys were cancelled. When I spoke to the front desk-they were able to reset the keys and said the rooms were still available. One room had no comforter on the beds, only brown blankets. It also had some type of ? Water damage in the dresser. Bathtub floor was stained. One of my sons has multiple bug bites all over his body- these bites showed up on the day we left. My room had some water damage on the ceiling above one of the beds. Pillows were very thin, beds were hard. Housekeeping never came to clean the rooms. No towels in rooms. We had to ask and were given hand towels instead of wash cloths. Phones in rooms were missing buttons.
Stayed 3 nights in Jul 2021
Response from Hotel Manager on 6 Aug 2021
Dear Guest, Thanks for your valuable review. We're so sorry that you found bugs in your room. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms bug free. We apologize for the bugs. Hope you will reconsider us again. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was horrible experience. My wife didn’t feel safe.. a lot of noise..dirty room and the Beth floors was broken
Stayed 1 night in Aug 2021
Response from Hotel Manager on 4 Aug 2021
Dear Guest, Thanks for being a guest at our hotel. We are sorry for the bad experience you had during your stay. We are very much concerned about our guest/ visitors safety. I have personally taken action based on your comments to investigate these claims. We are taking necessary steps to improve and increase the safety of our guests, so they don't have to fear and can stay comfortably at our hotel. We await your earliest next trip to our area and promise a nice stay with us. Please do visit us again. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place is the most disgusting hotel I have ever stayed at. Spend a little extra money to stay somewhere else. Filthy!
Stayed 1 night in Jul 2021
Response from Hotel Manager on 3 Aug 2021
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room living room tv was broken, holes and blood on walls, and the staff said they were charging a $25 late check out fee at 11:35am for a 11am checkout. When asking the staff if I could review the paperwork and not finding a charge fee for a late checkout. I was told that was the case. After I had left i checked my bank account seeing a $75 additional charge. I have followed up with my bank and wait for a refund.
Stayed 1 night in Jul 2021
Response from Hotel Manager on 3 Aug 2021
Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

2/10 Terrible

jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend
This hotel is gross. I was informed at check in that we were being upgraded to a suite which I thought was great. However, the room was nasty. The carpet was sticky and unswept. The toilet hadn’t been cleaned. Dust and hairs all over the bathroom. Yes we were in a suite but it was dirty.
Stayed 1 night in Jul 2021
Response from Hotel Manager on 3 Aug 2021
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I known that the hotel was a place where people live I would not have booked , my room was unsanitary, the sheets was dirty, the bathroom had mold and mildew, the radiator was so broken and filthy, the pool looks like it has not been cleaned since the he open. Just nasty and know COVID guidelines
Stayed 2 nights in Jul 2021
Response from Hotel Manager on 2 Aug 2021
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Need improvement
Stayed 1 night in Jul 2021
Response from Hotel Manager on 2 Aug 2021
Dear Guest, Thanks for your stay at our hotel !!! We are sorry that your stay was not as per your expectations. We have seriously taken note of your suggestion regarding upgrading the overall hotel and have forwarded to management Hope your next stay will be a memorable experience. Please visit us again. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only is this property in terrible condition, but we were put in a smoking room, after registering for a non-smoking room, and then the manager lied to us and said it was a non-smoking room! The morning manager admitted it was a smoking room. NEVER STAYING AT THIS LOCATION AGAIN!!!!
Stayed 1 night in Jul 2021
Response from Hotel Manager on 31 Jul 2021
Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

6/10 Okay

Jonathan

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not so good of a place. It was old and ran down. There was a kitchen but no paper towel or dishwasher soap provided to clean the dishes, then a leak in the lobby area
Stayed 2 nights in Jul 2021
Response from Hotel Manager on 28 Jul 2021
Dear Guest, Thanks for your stay at our hotel !!! We are sorry that your stay was not as per your expectations. We have seriously taken note of your suggestion regarding upgrading the overall hotel and have forwarded to management Hope your next stay will be a memorable experience. Please visit us again. Sincerely, Hotel Manager

2/10 Terrible

Cheryl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
We thought the suite was neat & clean. We had NO face clothes or cups in the room. We expected a continental breakfast in the morning, when we arrived downstairs to the breakfast place, the door was locked, with a note about the Covid. Overall was a pleasant stay.
Stayed 1 night in Jul 2021
Response from Hotel Manager on 28 Jul 2021
Dear Guest, Thank you for your stay at our hotel. We are really sorry for the breakfast issue and forwarded your concerns to the management for review. Sorry about this time. We will surely take care of the breakfast next time you visit us. Please visit us again. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY!! As soon as we arrived our room was completely open, it was dirty and smelled, and the lock on the top of the door was broken. Being two young girls staying alone on vacation we didn’t feel comfortable having a room we couldn’t lock. The owner refused to give us another room because “the bottom one works.” It was only until I had to argue with him he got us one. The second room WREAKED of pool chemicals even though the pool was on the other side of the hotel. It honestly made me light headed. There were bugs on the comforter, a giant spider web and spider next to the bed, stained sheets, moldy shower, a tv that barely worked, the list can go on. We had to ask for new sheets and then put them on ourselves. The second pair of pillowcases we got had bloodstains on them which wasn’t better than the first pair that had makeup stains. I’ve never had to do a deep cleaning myself in a hotel room I paid for. This was the most DISGUSTING experience of my life. Do not waste your money on this dump.
Stayed 2 nights in Jul 2021
Response from Hotel Manager on 28 Jul 2021
Dear Guest, Thanks for your valuable review. We're so sorry that you found bugs in your room. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms bug free. We apologize for the bugs. Hope you will reconsider us again. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were filthy. Only thing done were the beds. Left overs chips in drawer and food in fridge from previous guest. Smelled of smoke though it was a non-smoking facility. Towels were not replenished. Knife (not plastic) on hallway floor by a room. Our second room you could see black mildew all over bathroom and hairs on door. Found shoes under bed. Fire detector broken and inside a drawer, lock to door open. Stay away… so gross and felt unsafe.
Stayed 1 night in Jul 2021
Response from Hotel Manager on 28 Jul 2021
Dear Guest, Thank you for posting your candid review. We are very sorry for the inconvenience caused to you because of the smoke smell, which made your stay undesirable. We have informed our staff to look into this issue and make sure such incidence does not happen again. We will surely work on improving the environment, so next time you visit us, you really have a comfortable stay. Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Jul 2021
Response from Hotel Manager on 28 Jul 2021
Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There were no towels, no cups, no bed sheet, no clock, no hair dryer, no coffee, curtains falling off window, smelly floor, picture removed from wall, pancake pillows, so so mattress m. Wouldn’t stay here ever again.
Stayed 1 night in Jul 2021
Response from Hotel Manager on 28 Jul 2021
Dear Guest, Thanks for choosing our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the quality of the amenities and facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
The room was filthy. The bathroom doors were disgusting.
Stayed 1 night in Jul 2021
Response from Hotel Manager on 28 Jul 2021
Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

2/10 Terrible

Jhon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst stay
Probably one of the worst stays I have ever had. From moment we got there, I asked for clean sheets because ours were dirty (stains). Our comforter was definitely dirty and the guy at the front desk told me where to get clean stuff. I said you need to please bring it to me, he then told me to walk with him gave me the bedding. The bathroom was dirty, there was hair on the floor, in the tub and on the toilet. There was also hair in the kitchent sink and it was very dirty full of stains. The couch had drippings from food, and crumbs all over it.
Stayed 1 night in Jul 2021
Response from Hotel Manager on 28 Jul 2021
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

2/10 Terrible

alfred

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never again
this place was filthy. hotels .com should drop this place. can,t beleive you did this to me
bed was peeded on no clean sheets
Stayed 4 nights in Jul 2021
Response from Hotel Manager on 28 Jul 2021
Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

6/10 Okay

Alisha

Travelled with family
Disliked: Cleanliness
Disappointing but not the worst.
First room they put us in was disgusting. Looked like someone started cleaning then just quit. Would have left completely and demanded a refund it this site would have let me. Second room was much better but not that great. Did a little cleaning myself so I felt comfortable staying there with my kids. Carpets could use some SERIOUS CLEANING!! LIKE BAD!!
Stayed 7 nights in Jul 2021
Response from Hotel Manager on 21 Jul 2021
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

8/10 Good

Christy.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Hotel Manager on 21 Jul 2021
Dear Guest, We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. Sincerely, Hotel Manager

10/10 Excellent

Nahara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jul 2021
Response from Hotel Manager on 20 Aug 2021
Dear Guest, We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
The property is worn looking. They need decent sheets that fit the beds properly.
Stayed 3 nights in Jul 2021
Response from Hotel Manager on 19 Jul 2021
Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean and quiet Happy stay.
Stayed 1 night in Jul 2021
Response from Hotel Manager on 19 Jul 2021
Dear Guest, Thank you for your great review! I'm so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Helpful staff. Property could use some updates.
Stayed 2 nights in Jul 2021
Response from Hotel Manager on 16 Jul 2021
Dear Guest, Thanks for your stay at our hotel !!! We are sorry that your stay was not as per your expectations. We have seriously taken note of your suggestion regarding upgrading the overall hotel and have forwarded to management Hope your next stay will be a memorable experience. Please visit us again. Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Hotel Manager on 16 Jul 2021
Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

2/10 Terrible

Rick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better to sleep in your car than stay here.
The owner was pleasant but the rest of the staff was not. In fact one front desk employee made a sexist remark when my wife was going out to shop. The hotel is old and in disrepair, Sheetrock work not painted, dirt along the wall edges where a vacuum struggles to clean. The tub was cracked and epoxied in about 6 spots. The only thing going for this hotel is location and the fact that our bed had clean sheets and no bed bugs. On the Hotels.com website they advertised a hot breakfast… COVID is their excuse for no breakfast even though it’s on their website. There was a coffee maker in our room but no coffee pot or even cups. Go to the hotel’s website and look at the pictures of this place, they’re spot on.
Stayed 2 nights in Jul 2021
Response from Hotel Manager on 19 Aug 2021
Dear Guest, Thanks for your valuable review. We're so sorry that you found bugs in your room. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms bug free. We apologize for the bugs. Hope you will reconsider us again. Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Hotel Manager on 14 Jul 2021
Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and sticky
Stayed 3 nights in Jul 2021
Response from Hotel Manager on 13 Jul 2021
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager