Exterior

Reviews of Hampton Inn Myrtle Beach-Northwood

2.5 out of 5
Hampton Inn Myrtle Beach-Northwood
620 75th Ave North, Myrtle Beach, SC

Reviews

8.2

Very good

Rating 10 - Excellent. 285 out of 615 reviews" "
Rating 8 - Good. 178 out of 615 reviews" "
Rating 6 - Okay. 79 out of 615 reviews" "
Rating 4 - Poor. 40 out of 615 reviews" "
Rating 2 - Terrible. 33 out of 615 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Ashley

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bad: When we went to check in, we were then notified that there was a problem with our room & they had to switch our suite to 2 rooms that connected via door. I feel like that is something they should contact you for and let you know beforehand. A suite and two normal rooms are two completely different things. Was not happy about that. The floors looked clean, but they were apparently filthy because once we took our shoes off we noticed it had a sticky feeling to it and our 2 year old twins feet got black very quickly (once we noticed the floors were sticky we went to wash their feet & put socks on them & that's when we noticed they were completely black.) Tv stand was an eye sore, half the decorative trim on the front was ripped off. One of the bed farmes was broken, and the bed would lift up off of it if you sat on the edge on one side. One of the tvs was broken & would not turn on. There was construction going on everywhere, inside & outside.. You couldn't use the front entrance because of it. There were wet floors in the lobby area where water was leaking out from the roof. Also, when I made the reservation, I chose *Pay At Check In, but they had already charged my card before we even got there. The good: The staff were all really nice. When we called the front desk & told them the tv wasn't working, someone brought a new one & swapped it out pretty quickly. The room was nice other than the few things I mentioned above. All in all, it was just okay.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Hello Ashley, I'm sorry to hear about your experience at our hotel. It's disappointing to hear that your check-in process wasn't as smooth as it should have been and that there were issues with the room switch and cleanliness. We understand the importance of communication and will take your feedback into consideration to improve our notification process for room changes in the future.Regarding the cleanliness issues and the condition of the room amenities, we sincerely apologize for the inconvenience caused. We strive to maintain high standards of cleanliness and comfort for all our guests, and it's clear that we fell short in this instance. Rest assured, we will address these concerns with our housekeeping and maintenance teams to ensure that such issues are rectified promptly.We appreciate your positive feedback about our staff members' friendliness and their responsiveness to your concerns during your stay. Providing excellent service is our priority, and we're glad to hear that they were able to assist you promptly with the TV issue.We understand that your overall experience was just okay, and we sincerely apologize for any disappointment or inconvenience caused. Your feedback is valuable to us, and we will use it to make necessary improvements to enhance the experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a much-improved stay. As always, thank you for choosing the Hampton Inn Northwood.

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities
It is being remodeled but we knew that before we came because I checked previous guests' comments and saw it was under renovation. I called the hotel directly and they were honest about the renovation process. I appreciated their honesty. Our room was in very good condition and the breakfast room was also in good condition and the breakfast was excellent.
Stayed 1 night in Feb 2024
Response from General Manager on 12 Mar 2024
Hello Walter, Thank you so much for your valuable feedback. We are pleased to hear that you were happy with your experience. We are excited to complete renovations soon. We hope to be able to serve you post renovations and provide you with an even better experience. As always, thank you for choosing the Hampton Inn Northwood.

6/10 Okay

Sheila

Liked: Staff & service
It was alright
Stayed 1 night in Mar 2024
Response from General Manager on 3 Mar 2024
Hello Sheila, Thank you for taking the time to leave a review on your most recent stay with us. We are sorry to hear that it was only a 3 star experience. We hope to host you again in the future and provide you with a 5 star experience. As always, thank you for choosing the Hampton Inn Northwood.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Hello Linda, Thank you for taking the time to leave a 5 out of 5 review. We are ecstatic to hear that you enjoyed your stay with us. We cannot wait to host you again. As always, thank you for choosing the Hampton Inn Northwood!

10/10 Excellent

Dawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here whenever we’re in town. Love this place, it’s our home away from home. Always clean, very friendly staff and always have hot coffee in the lobby!
Stayed 2 nights in Jan 2024
Response from General Manager on 28 Feb 2024
Dear Dawn, Thank you for taking the time to leave a 5 out of 5 review. We are ecstatic to hear that you enjoyed your stay with us. We love being your home away from home. We cannot wait to see you again soon. As always, thank you for choosing the Hampton Inn Northwood!

4/10 Poor

Maria

Disliked: Property conditions & facilities
Hotel smelled musty and damp
Stayed 4 nights in Oct 2023

10/10 Excellent

Robert G

Travelled with partner
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Thank you for your feedback. We are pleased to hear that you enjoyed your stay. We cannot wait to see you again soon! As always, thank you for choosing the Hampton Inn Northwood.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet place to stay for a night
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Thank you for your feedback. We are pleased to hear that you enjoyed your stay. We cannot wait to see you again soon! As always, thank you for choosing the Hampton Inn Northwood.

6/10 Okay

Pat

Disliked: Staff & service, property conditions & facilities
We stayed 2 nights. The pillows on the bed were horrible. Super thin. Way too small for a king size bed. I woke up with a crick in my neck. Breakfast was not bad the first morning but the second morning it was not great. Over cooked sausage patties and the links didn’t taste like sausage. We went back to our third floor room after breakfast and only one elevator was working. We retrieved our luggage to leave and neither elevator was working. Tried to call the front desk 4 times to see how long before it was fixed but nobody answered. We had to carry heavy luggage down three flights of stairs and we are not young people. Checking out I told the desk clerk I had tried to call but couldn’t get an answer. She didn’t even acknowledge that I was speaking to her. Just handed me the receipt and said nothing. Very rude. I would not stay there again.
Stayed 2 nights in Nov 2023
Response from General Manager on 27 Dec 2023
Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your input, as it helps us improve our services and ensures that future guests have a positive experience. It is always our goal to provide a comfortable and enjoyable stay for all our guests.We are sorry to learn about the challenges you encountered during your stay. Please accept our sincere apologies for any inconvenience this may have caused. We take your concerns seriously and have shared your feedback with our team to address and rectify the issues you experienced. Your feedback is invaluable to us, and we are committed to making the necessary improvements.We hope that you will give us another opportunity to serve you and provide the exceptional experience we strive for. Thank you once again for choosing to stay with us, and we look forward to the possibility of welcoming you back in the future.Best regards,

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent.
Stayed 1 night in Nov 2023
Response from General Manager on 27 Dec 2023
Thank you for your feedback. We are pleased to hear that you enjoyed your stay. We cannot wait to see you again soon! As always, thank you for choosing the Hampton Inn Northwood.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we needed
It was a great stay . Had my pup with me and it was quite comfortable
Stayed 2 nights in Nov 2023
Response from General Manager on 27 Dec 2023
Thank you for your feedback. We are pleased to hear that you enjoyed your stay. We cannot wait to see you and your pup again soon! As always, thank you for choosing the Hampton Inn Northwood.

6/10 Okay

Anthony

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was excellent; but was under rehab - which was much needed. The 2nd floor was under reconstruction. But all the other floors were also in serious need for reconstruct. The carpeting in the hall was dirty and stained. The elevator wall had a fairly large segment missing. The hot tub was roped off so it could not be used. If they had let it be known that the hotel was being upgraded I would have not reserved.
Stayed 5 nights in Oct 2023
Response from General Manager on 19 Oct 2023
Dear Steven,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words about our staff; they work diligently to provide exceptional service.We sincerely apologize for the inconvenience you experienced due to the ongoing renovations. We understand your frustration and regret any inconvenience caused by the construction work on the 2nd floor and the other areas of the hotel. We are truly sorry for not meeting your expectations during your stay.Please know that we take your feedback seriously, and your comments have been shared with our management team. We are actively working on addressing the issues you mentioned, including the condition of the carpeting, the missing segment in the elevator wall, and the hot tub closure. Your feedback will assist us in making necessary improvements to ensure a more comfortable and enjoyable experience for our guests in the future.We understand your disappointment in not being informed about the renovations beforehand, and we sincerely apologize for the oversight. We will certainly take your suggestion into consideration to ensure that our guests are well-informed about any ongoing upgrades or renovations when making reservations.Once again, thank you for bringing these issues to our attention. We value your feedback, and we hope that you will consider giving us another opportunity to provide you with the exceptional experience you deserve during your next visit.

10/10 Excellent

Gwen C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great variety of breakfast choices and available until 10 AM. Everyone was eager to help when we had a need. There was no noise from the construction and remodeling. They were redoing the 1st and 2nd floors. Elevator worked good, maybe a little slow, but I am too. They have no weight limit on your pet like most other places do. This is our second time this year to stay there. It will always be my go to place in Myrtle Beach.
Stayed 9 nights in Sep 2023
Response from Hampton Inn Northwood Front Office on 9 Oct 2023
Hello Gwen, Thank you for taking the time to leave feedback on your recent stay. We are extremely happy to hear that you enjoyed your stay. We cannot wait to host you again in the future.

6/10 Okay

Scott

Stayed 2 nights in Sep 2023
Response from General Manager on 9 Oct 2023
Thank you for you feedback. We hope to host you again in the future and provide you with a better experience.

10/10 Excellent

Lee

Stayed 1 night in Sep 2023
Response from Hampton Inn Northwood Front Office on 9 Oct 2023
Thank you for your feedback. We are extremely pleased to know that your stay was a 10! We can't wait to see you again in the future.

2/10 Terrible

Chiquita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Ridiculous
Our stay wasn’t great at all. We were on the top floor where there were several pitcher trash cans and other containers catching water leaks from the ceiling. This caused an amity smell and damp feeling area. There were several families on the third floor with over packed rooms which also allowed children in pool area and gym area unattended. Leaving facilities overfilled with no room for others. The staff seemed unbothered by the complaints.
Stayed 3 nights in Sep 2023
Response from General Manager on 9 Oct 2023
Thank you for your valuable feedback. We will be sure to address the issues you mentioned immediately. We hope to host you again in the future and provide you with a much better experience.

4/10 Poor

April

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was not in good condition and had a musty smell. Staff was unfriendly and breakfast was terrible.
Stayed 1 night in Sep 2023

6/10 Okay

Karina

Travelled with family
Liked: Staff & service, property conditions & facilities
This spot was an ok location. It looked closer on the map than it was but thats ok. Rooms were clean
Stayed 1 night in Sep 2023
Response from Hampton Inn Northwood Front Office on 9 Oct 2023
Thank you for your valuable feedback. We will be sure to address the issues you mentioned immediately. We hope to host you again in the future and provide you with a much better experience.

4/10 Poor

Sheila

Disliked: Property conditions & facilities
Very unkept. Tiles coming off the outside roof. Elevators were extremely dirty. The ceiling in our bedroom had a huge spot covering a 5 × 5 area that was either mold or mildew. Dead rat in the parking lot. Carpet in hall was horrible and covered in bleach stains. I do know they were redoing the carpet and waiting on supplies but the other things there was no excuse for. Will not stay here again.
Stayed 2 nights in Sep 2023
Response from General Manager on 9 Oct 2023
Thank you for your valuable feedback. We will be sure to address the issues you mentioned immediately. We hope to host you again in the future and provide you with a much better experience.

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Room seemed to be recently updated, hardwood floors instead of carpet was nice. Free breakfast a plus. Pet friendly. Plenty of restaurants within walking distance. Will definitely stay again if in the area.
Stayed 1 night in Sep 2023
Response from General Manager on 9 Oct 2023
Thank you for your valuable feedback. We are so happy to hear you enjoyed your stay. We hope to host you again in the future and provide you with an even better experience.

8/10 Good

Renata

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bedding was not clean. Elevator was unsafe and bathroom was not clean has to switch rooms. Pool area was nothing like the photo
Stayed 1 night in Aug 2023
Response from General Manager on 9 Oct 2023
Thank you for your valuable feedback. We will be sure to address the issues you mentioned immediately. We hope to host you again in the future and provide you with a much better experience.

8/10 Good

Monica

Travelled with partner
Out of the crowded areas. Walkable to anything you need including the beach.
Stayed 2 nights in Aug 2023
Response from Hampton Inn Northwood Front Office on 9 Oct 2023
Thank you for your valuable feedback. We hope to host you again in the future and provide you with a much better experience.

8/10 Good

Michelle

Stayed 1 night in Aug 2023
Response from General Manager on 9 Oct 2023
Thank you for your valuable feedback. We hope to host you again in the future and provide you with a much better experience.

4/10 Poor

ARAM

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It is good location and surrounded with trees,but hotel is dirty, always sold out , cant have earli chel in or late check out. Food is same like everythere sausage and scranbled eggs, swimming pool is dirty same the gym , like nobody was therer for.month. it is cheap place but could be much cleaner.
Stayed 3 nights in Aug 2023
Response from General Manager on 9 Oct 2023
Thank you for your valuable feedback. We will be sure to address the issues you mentioned immediately. We hope to host you again in the future and provide you with a much better experience.

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and spacious
Stayed 5 nights in Aug 2023
Response from General Manager on 9 Aug 2023
Hello Jessica, Thank you for choosing the Hampton Inn Northwood. We greatly appreciate your feedback. We are pleased to see that you enjoyed your stay with us. We hope to host you again soon.

2/10 Terrible

Tamara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on 9 Aug 2023
Hello Tamara, Thank you for taking the time to leave feedback. We are disappointed to hear that you did not enjoy your stay. We hope to host you again and provide you with a much better experience.

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Love the landscape.
Stayed 1 night in Jul 2023
Response from General Manager on 26 Jul 2023
Hello Rochelle, Thank you for taking the time to leave a review of your recent stay with us. We are excited to hear that you enjoyed your stay and our property. We hope to host you again in the not-too-distant future. As always, thank you for choosing the Hampton Inn Northwood. We appreciate you!

10/10 Excellent

Davina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from General Manager on 26 Jul 2023
Hello Davina, Thank you for taking the time to leave a review of your recent stay with us. We are excited to hear that you enjoyed your stay and our property. We hope to host you again in the not-too-distant future. As always, thank you for choosing the Hampton Inn Northwood. We appreciate you!

8/10 Good

Colett

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Lobby and room were great, clean, and a very helpful and friendly staff. Outside around the property was a little dirty with some trash and cigarette butts left on the ground in the smoking areas, lots of ants. We opted not to use the indoor pool only because it was so hot in the pool room. Overall it was a nice place to stay even with renovations being done.
Stayed 3 nights in Jul 2023
Response from General Manager on 21 Jul 2023
Hello Colett, Thank you for taking the time to leave a review of your recent stay with us. We are pleased to see that you mostly enjoyed your stay. We will be sure to address the issues that you did mention. We hope to host you again in the future and provide you with a much better experience. As always, thank you for choosing the Hampton Inn Northwood.

2/10 Terrible

Kathleen

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on 21 Jul 2023
Hello Kathleen, Thank you for taking the time to provide us with a review of your recent stay. We are disappointed to see that you were not pleased. We hope to host you again in the future and provide you with a much better experience.

8/10 Good

cynthia

Travelled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Jul 2023
Response from General Manager on 19 Jul 2023
Hello Cynthia, Thank you for taking the time to provide a review. We appreciate it. We are pleased to see you enjoyed your stay. As always, thank you for choosing the Hampton Inn Northwood. We hope to see you again in the future.

10/10 Excellent

Charlie

Stayed 2 nights in Jul 2023
Response from General Manager on 9 Aug 2023
Thank you for leaving feedback. We are pleased to hear that you were happy with your stay. We appreciate your business. We hope to host you again soon. Thank you for choosing the Hampton Inn Northwood.

6/10 Okay

Keith

Travelled with partner
Liked: Staff & service
The carpet in the hallways are very worn and discolored, the property allows pets, not my preference
Stayed 1 night in Jul 2023
Response from General Manager on 9 Jul 2023
Hello Keith, Thank you for taking the time to provide such valuable feedback. We are disappointed to see that you were not 100% satisfied with your stay. The hallway carpets will be replaced in our renovation in the fall/winter. Unfortunately, we are required by Hilton to be pet friendly as of April 2022. We do hope to host you again in the future and provide you with a better experience. As always, thank you for choosing the Hampton Inn Northwood.

6/10 Okay

Errol

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from General Manager on 9 Jul 2023
Hello Errol, Thank you for taking the time to provide feedback. We are disappointed to see that you were not 100% satisfied with your stay. We do hope to host you again in the future and provide you with a better experience. As always, thank you for choosing the Hampton Inn Northwood.

4/10 Poor

Alesssandro

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manager on 9 Jul 2023
Hello Alesssandro,Thank you for taking the time to provide such valuable feedback. We are disappointed to see that you were not 100% satisfied with your stay. We do hope to host you again in the future and provide you with a better experience. As always, thank you for choosing the Hampton Inn Northwood.

10/10 Excellent

Danielle

Stayed 1 night in Jul 2023
Response from General Manager on 26 Jul 2023
Hello Danielle,Thank you for taking the time to leave a review of your recent stay with us. We are excited to hear that you enjoyed your stay and our property. We hope to host you again in the not-too-distant future. As always, thank you for choosing the Hampton Inn Northwood. We appreciate you!

10/10 Excellent

Mindy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff could not have been nicer. It is a pet friendly hotel and we stayed in a mini-suite with our dog and cat, and it was perfect for us. We had a fridge, microwave and sink. The beach was a 3 block walk - the only mild downside being that the hotel is not on the beach, but we knew that going in. There is an indoor pool which is great for thunderstorm days - we had a few passing showers during our stay.
Stayed 8 nights in Jun 2023
Response from General Manager on 26 Jun 2023
Hello Mindy, Thank you for taking the time to leave a review of your recent stay at our property. Our goal is to ensure that we provide each guest with a comfortable and satisfactory experience. We are so pleased to hear that we met your expectations and that you enjoyed your stay. We hope to host you again in the not-so-distant future. As always, thank you for choosing the Hampton Inn Northwood!

6/10 Okay

Anthony

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from General Manager on 21 Jun 2023
Thank you for taking the time to review the Hampton Inn Northwood Myrtle Beach. We appreciate you. We hope to have you back in the near future.

6/10 Okay

Bruce

Travelled with family
Its fine
Stayed 1 night in Jun 2023
Response from General Manager on 18 Jun 2023
Hello Bruce, Thank you for taking the time to leave a review of your recent stay. We are disappointed to see that your stay was not satisfactory. We do hope to host you again post renovations and provide you with a much better experience. As always, thank you for choosing the Hampton Inn Northwood!

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service
I think the property should have some updates to not look old and ran down on the inside. Could use carpet updates and fresh paint.
Stayed 3 nights in Jun 2023
Response from General Manager on 14 Jun 2023
Hello Kayla, Thank you for taking the time to leave such valuable feedback. We are pleased to see your 5 out of 5 rating. Please know that we are working through renovations and updating as of right now. We have plans to finish fall/winter of 2023. We hope to host you post renovations and provide you with an even better experience. As always, thank you for choosing the Hampton Inn Northwood.

8/10 Good

Morgan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
My husband and I stayed here for a week vacation. Overall we really enjoyed this hotel. It's waiting to be remodeled and it needs it. It's still a nice hotel, just some things need updating. The location is really nice and quiet. It's three streets over from the beach and close to a lot of restaurants and mini golf. We stayed on the first floor by the laundry room so I was concerned it would be noisy, but it was really quiet. The continental breakfast was really nice. My only complaint was the lady who checked us in seemed like we inconvenienced her by checking in. She was unfriendly and did not tell us you have to request housekeeping. On day three of no housekeeping I finally went and asked another lady at the front desk. This lady was very kind and helpful. We were informed you need to request housekeeping at the front desk by 10am. We did this twice however, the second time we didn't receive any housekeeping. It's convenient when you request housekeeping you can tell them what time works best for you and what you need replaced. Over all it was a really great hotel for the price. I know cockroaches are an issue at myrtle Beach but I was so happy we did not see any at this hotel!
Response from General Manager on 12 Jun 2023
Hello Morgan, Thank you for taking the time to leave a rating of your recent stay with us. It is our goal to ensure a safe and comfortable stay. We are pleased to hear we achieved our goal with you mostly! We do apologize about the unfriendly customer service you experienced and not knowing about the housekeeping. Please rest assured we will be addressing those issues immediately. We hope to host you again in the future post renovations and provide you with an even better experience. As always, thank you for choosing the Hampton Inn Northwood.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on 12 Jun 2023
Hello Leah, Thank you for taking the time to leave a rating of your recent stay with us. It is our goal to ensure a safe and comfortable stay. We are pleased to hear we achieved our goal with you! We hope to host you again in the future. As always, thank you for choosing the Hampton Inn Northwood.

8/10 Good

Jeffrey

Stayed 1 night in Jun 2023
Response from General Manager on 1 Jul 2023
Thank you for your feedback. We hope to host you again post renovations and provide you with an even better experience.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was amazing, hotel was easy to get to as well. Breakfast was an actual breakfast and something different daily which was very nice. My kids loved it. The pool was open the whole stay as well!
Stayed 3 nights in May 2023
Response from General Manager on 1 Jun 2023
Hello Emily, Thank you so much for taking the time to leave a review on your recent stay with us. We are so pleased to hear that you and your family enjoyed your stay as that is our ultimate goal. We hope to host you again in the future post renovations and provide you with an even better experience. As always, thank you for choosing the Hampton Inn Northwood.

10/10 Excellent

Nefertiti

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from General Manager on 31 May 2023
Dear Nefertiti,Thank you for taking the time to fill out the online survey of the Hampton Inn Northwood. We appreciate you. We hope that you will visit us again soon.Sincerely,

6/10 Okay

Pamela

Old
Stayed 2 nights in May 2023
Response from General Manager on 30 May 2023
Dear Pamela,Thank you for taking the time to fill out a survey of our property online. We appreciate each and every guest. We hope you will return again in the future after we are complete with our multi-million-dollar renovation. We hope to "wow" you.Sincerely,Hampton Inn Northwood

10/10 Excellent

JENNIFER, Garner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and felt safe
Stayed 1 night in May 2023
Response from General Manager on 30 May 2023
Dear JENNIFER,Thank you for staying with us at the Hampton Inn Northwood. We appreciate every guest, and every online review. We are so glad to see that you had a great stay. We hope to host you again in the not too distant future.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just for a night
Jasmine was so kind and accommodating. Hotel is undergoing renovations and it is needed. Overall good stay.
Stayed 1 night in May 2023
Response from General Manager on 29 May 2023
Hello Angela,Thank you for taking the time to provide such valuable feedback. We are pleased to hear that you enjoyed your stay with us. We will be sure to share your kind words with Jasmin. We are super excited about the completion of our renovations. We hope to host you post renovations and provide an even better experience. As always, thank you for choosing the Hampton Inn Northwood.

4/10 Poor

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathtub did not drain well. Elevators weren't always working properly. Hotel was being refurbished and no mention of this was made when reservations were being made. Overall, just sub par.
Stayed 4 nights in May 2023
Response from General Manager on 27 May 2023
Hello Dennis, Thank you for your very valuable feedback. We appreciate it as it allows us to continually improve our property and its operations. We hope to host you again post completion of renovations and provide you with a much better experience.