Exterior

Reviews of Gallery Motel

3 out of 5
Gallery Motel
453 Tweed Valley Way, South Murwillumbah, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 95 out of 155 reviews" "
Rating 8 - Good. 49 out of 155 reviews" "
Rating 6 - Okay. 6 out of 155 reviews" "
Rating 4 - Poor. 3 out of 155 reviews" "
Rating 2 - Terrible. 2 out of 155 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Susie was very welcoming and helpful. I would always prefer a ceiling fan to AC which is positioned over the bed, but you cant have everything. I would stay here again, no problem.
Stayed 1 night in Mar 2024
Response from Susie on 18 Mar 2024
Hello Simon. Yes, fans are great. But not all people watch what they are doing and so they become a danger for very tall people and kids jumping on beds We took our4s out because of an incident.

10/10 Excellent

Bani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very short duration just 1 night with my family but loved it. The room was clean , had tv as entertainment. Clean bathrooms. Amazing stay.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely motel, great service. Out of the main town so it’s nice and quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Shane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: Big bed, spacious, clean but needs more tv channels
Stayed 1 night in Oct 2023

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay. It was quiet, clean and comfortable. Warm and friendly staff at such a reasonable price. The Rail Trail is a short walk away and a great activity.
Stayed 2 nights in Sep 2023
Response from Susie on 29 Sept 2023
Hello Owen. The rail trail is a wonderful addition to our area. So pretty too. I love to see people out and about on their bikes enjoying the outdoors and surrounding country. . Take care Susie

8/10 Good

AJ

Stayed 1 night in Aug 2023

2/10 Terrible

David

Stayed 1 night in Aug 2023

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean and welcoming. An enjoyable stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanest and best equipped motel room I have ever stayed in.
Stayed 1 night in Aug 2023
Response from Susie on 29 Sept 2023
Thank you, Geoffrey, we don't have many facilities outdoors, but the local rail trail is wonderful, and the local council pool is good therapy too: it has one heated pool as well as a kiddies pool and outdoor pools. Just a kilometre away in town. We concentrate on keeping out rooms as sanitized as possible . .

6/10 Okay

Joseph

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The road noise was very loud
Stayed 1 night in Aug 2023
Response from susie on 13 Aug 2023
I rarely hear the road noise at night. but yes in the daytime cars pass. Did you shut your windows? I sleep in the front room and only hear cars from about 6am when they are moving out of the car park. Usually during the night, you can hear a pin drop. That is unless there is a crash on the M1, and the cars are diverted. Thank you for staying with us. sorry you could hear the cars

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic family oriented, comfortable clean pleasant to stay at
Stayed 1 night in Jul 2023
Response from Susie on 4 Aug 2023
Thank you , Henry

10/10 Excellent

A

Stayed 1 night in Jul 2023
Response from Susie on 30 Jul 2023
Thank you. My housemaids take great pride in their job I am so lucky

10/10 Excellent

Roslyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from susie on 28 Jul 2023
thank you Ros

10/10 Excellent

LES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best equipped motels I have ever staid in. Very pleasant friendly manager.Additional extras in room very much appreciated. Large bed.....I will recommend it to many people.Superb
Stayed 1 night in Jul 2023
Response from susie on 28 Jul 2023
Thank You Roslyn. It was a pleasure to meet you both. and to know you enjoyed your Bike ride and the Margaret Olley regional Gallery. Susie

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
It was like I was staying in my own house. Immaculately clean, well appointed. Everything was just right. Susie was a great host.
Stayed 1 night in Jun 2023
Response from susie on 28 Jul 2023
thank you so much Cameron I am fortunate to have some very lovely housemaids to help me keep the best standard up that we can It takes a team Enjoy your life Susie

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern, well-appointed rooms with friendly and accommodating staff. Very good bed and pillows.
Stayed 1 night in May 2023

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for our purpose. Easy to locate and access.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great motel without the rip offs of most price gouging motels. Comfy clean room @ bird song to wake up to.
Stayed 1 night in Apr 2023

6/10 Okay

Szabolcs

Stayed 1 night in Apr 2023

10/10 Excellent

Madeleine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was great very clean, bed was comfortable, best sleep in a hotel I've had.
Stayed 1 night in Apr 2023

10/10 Excellent

David

Stayed 1 night in Mar 2023
Response from Bruce on 27 Mar 2023
Thank you. The Refurbishing is looking good.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good condition all round
Stayed 3 nights in Feb 2023

10/10 Excellent

Jeni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, newly decorated property. Great attention to detail. Perfect place to stay if visiting the Tweed Valley gallery.
Stayed 2 nights in Feb 2023
Response from Bruce on 27 Mar 2023
Pleased you enjoyed your stay.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Great room - very happy with presentation.
Stayed 2 nights in Jan 2022

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean comfy room, easy contactless check in and check out
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay, was there on business. Nothing too much trouble. Cleanliness, friendly staff. Would stay there again!
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bed and comfortable room
Stayed 2 nights in Jun 2021

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming and friendly host. Room exceptionally comfortable and clean. Close to town centre and art gallery. Totally recommend!
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem. Very comfortable stay - very clean, very comfortable bed, lovely staff. Was exactly what we needed for our stay.
Stayed 1 night in Feb 2021

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveller
Given the Covid-19 challenges and regulations the cleanliness and preparation of the room was fantastic. Although there was only coffee/tea provided, there was adequate facilities in the room to prepare your own meal if required.
Stayed 1 night in Feb 2021
Response from bruce on 16 Feb 2021
- hey dont forget the couple of bikkys and real milk .- but also , at a small cost , 2 noodles , 3 drinks , 2 chocolates and a packet of cream wafers just for nibbles . There are at least 10 restaurants within 2 kms but lots bring their own corn flakes and bread for toasting these days Keep having fun and stay safe

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy place for my overnight stop here. Will definitely book again when o am back up this way.
Stayed 1 night in Jan 2021

10/10 Excellent

Tessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, clean and tidy.
Great little motel that was perfect for a night stopover. We walked to the art gallery and also made use of the playground and swimming pool in town. When kids went to bed we could sit outside and enjoy a beverage.
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There was a mix-up with my online booking and the kids weren’t added, resulting in our room only having one bed. I understand that this wasn’t the motel’s fault, but when I went down to the owner to discuss the problem, he immediately raised his voice and was very unprofessional towards me. I apologised for the mix-up, I was calm and tried to explain, but he kept telling me it was my fault and was clearly very angry. He even threatened to turn us away. The room we were given had a pull-out sofa bed that we used for the kids, which was fine, but when I checked my bank account, the motel charged me an extra $20! If the owner had talked to me and explained that there would be an extra fee for the extra bed linen and towels, I would’ve been ok with paying, but I wasn’t informed of any extra costs and just had it taken from my account. This was our third time staying at the Gallery Motel but I was not treated like a valued customer. The booking mistake wasn’t my fault and I did not deserve to be treated the way I was treated. I also should’ve been told about an extra fee instead of having it just taken from my account without my knowledge. My family will not be staying here again.
Stayed 1 night in Jan 2021
Response from bruce on 5 Jan 2021
oh dear please get it straight The booking was your fault only you pressed the buttons only you booked the last room for miles around only you said it was for 2 adults . Now i appeciate that you 'wanted ' a room with 2 beds but this is what you booked - i did not change it . it was only when you got to the room that 'oh dear not enough beds-i booked a room with 2 beds ' your paperwork said quite clearly a queen room for 2 adults - no facilities for children no extra beds We were totally booked out and it was not early but i immediatly set about getting under blankets sheet etc pulled out the substantial divan and made up the extra bed i am certain i said it was an extra charge i cant believe you would expect this for free . I would say this was damn good service at such short notice and considering the circumstances and please stop saying it was not your fault of course it was .you did the booking Ps i know that you would not take your kids to the other motels so next time ensure you book the room with 2 beds even so you got what you needed gee thanks bruce would be the correct action

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
much better than expected
Stayed 1 night in Oct 2020
Response from bruce on 20 Oct 2020
we try hard to make your choice to stay with us as easy , quiet and as comfortable as we can - stay safe and have fun

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Murwillumbah stay.
This was a fabulous place to stay. The owners are very friendly, helpful and are rightfully proud of their motel. It is well maintained, spacious and comfortable.
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gallery Motel Stay
Good place to stay when travelling overnight, clean, bright.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Barry, Sydney

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern clean and tidy well kept very comfortable room
Stayed 1 night in Sep 2020
Response from bruce on 29 Sept 2020
glad you enjoy we try hard stay safe

10/10 Excellent

Janette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Good location, very clean and check in well organised via text messaging.
Stayed 1 night in Aug 2020

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient overnight stay in Murwillumbah
We had an overnight stay here. It was very conveniently located, being a short drive to the Regional Gallery and to shops and restaurants. Our host greeted us on arrival (COVID-safely) and our room was clean and comfortable and surprisingly quiet, being set back a little from the main road.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was really nice and clean, stuff really friendly didn’t expect that but i was very happy
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was warm and cosy and clean Very helpful staff
Stayed 1 night in Jul 2020
Response from bruce on 14 Jul 2020
yep we need to be warm these days thanks for choosing us - we try