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Reviews of Embassy Suites by Hilton Nashville SE Murfreesboro

3.5 out of 5
Embassy Suites by Hilton Nashville SE Murfreesboro
1200 Conference Center Blvd, Murfreesboro, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 587 out of 1001 reviews" "
Rating 8 - Good. 206 out of 1001 reviews" "
Rating 6 - Okay. 110 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Heshima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay !
Stayed 1 night in Apr 2024
Response from John-FOM on 17 Apr 2024
Glad to hear you enjoyed your stay! We hope to host you again soon!

2/10 Terrible

William

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from John-FOM on 16 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. What could we have improved to deliver a more enjoyable experience for you?

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful inside. Rooms very clean
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear Rene, We're happy to hear from you! We're glad to know that you enjoyed our clean rooms and beautiful hotel. Please plan to visit us again the next time you travel to the area. Best, Sandi Snead, GM

10/10 Excellent

Camila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!! Great customer service and delicious breakfast! What a great stay! The rooms are so spacious and comfortable! Thank you!!
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear Camila, Reviews just don't get any better than this one. Thank you so much for your support of our Embassy Suites and your recognition of our spectacular staff. We loved having you as our guest, and we can't wait to welcome you back! Best, Sandi Snead, GM

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John-FOM on 16 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites Murfreesboro to your liking and thank you for your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in Apr 2024
Response from Jacob on 13 Apr 2024
Dear James, Thank you so much for the 5-Star rating! I am thrilled to know you enjoyed your stay. As our valued guest, we hope you will visit us again in the future. With warmth, Jacob. Embassy AFOM

10/10 Excellent

Richard james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Experience was amazing
Stayed 5 nights in Apr 2024
Response from GM on 7 Apr 2024
Dear Richard james, Thank you for taking the time to write a review. I’m pleased to learn that your experience was amazing. We appreciate your compliments and humbly request a return visit. Best, Sandi Snead, GM

10/10 Excellent

Jennifer

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Jacob on 7 Apr 2024
Dear Jennifer, Thank you for leaving us a great rating! I am delighted to know you enjoyed your stay. As our valued guest, I hope we will have an opportunity to host you again in the future. With gratitude, -Jacob. Embassy AFOM

10/10 Excellent

steven l

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Best staff ever; everything it said it was. (Except for the broken jacuzzi.)
Stayed 1 night in Mar 2024
Response from Jacob on 1 Apr 2024
Dear Steven, Thank you so much for the awesome feedback! We are so glad you enjoyed your stay with us. As our valued guest, we hope you will visit us again in the future. With warmth, Jacob. Embassy AFOM.

8/10 Good

Ernest

Stayed 1 night in Mar 2024
Response from Jacob on 2 Apr 2024
Dear Ernest, Thank you for taking the time to leave us a review. We appreciate your feedback and we hope to have an opportunity to host you again in the future. With warmth, -Jacob. Embassy AFOM

10/10 Excellent

Linsay

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Mar 2024
Response from Jacob on 1 Apr 2024
Dear Linsay, Thank you so much for taking the time to leave us a great review! We are thrilled to hear you enjoyed your stay with us. We hope that in the future we will have an opportunity to host you again. With gratitude, -Jacob. Embassy AFOM.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great breakfast
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Michelle, It is wonderful to hear that you enjoyed the level of service we provide and our great breakfast. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Sandi Snead, GM

10/10 Excellent

Sami, Deer Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, staff was awesome with such a huge crowd
Stayed 1 night in Mar 2024
Response from Jacob on 25 Mar 2024
Dear Sami, Thank you for taking the time to write to us about your stay. I am more than thrilled to know you enjoyed your stay. We look forward to having you at our property again sometime in the future! With gratitude, Jacob, Embassy AFOM

8/10 Good

Daphne

Stayed 1 night in Mar 2024
Response from Jacob on 13 Apr 2024
Dear Daphne, Thank you for the great review! I am thrilled to know you enjoyed your stay. We look forward to hosting you at our property again in the future! With gratitude, Jacob. Embassy AFOM

6/10 Okay

Nneka

Travelled with family and small children
Liked: Staff & service, amenities
Easy check-in and easy parking. The breakfast made-to-order omelet station was fantastic and a real benefit as an included amenity. The pool is great for kids (which we traveled with) it only goes to 5 feet. The rooms need some updates in general, they're a bit outdated and showing wear and tear. The beds are not comfy which was a huge let down after along day out.
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Dear Nneka, Although it seems that there were some aspects of your stay that you enjoyed, I apologize that we were unable to fully meet your expectations. Your thorough feedback is greatly appreciated, as it enables us to concentrate on the areas that require our immediate attention in order to improve. We would be delighted if you would consider returning in the future so that we can offer you a more satisfying experience. Sincerely, Sandi Snead, GM

6/10 Okay

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Dear Michael, Thank you for choosing to stay at our hotel. We appreciate you taking the time to review your experience and we hope to provide you with an exceptional stay when you return to the area. Sincerely, Sandi Snead, GM

10/10 Excellent

Deterreon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely place to stay.
Stayed 1 night in Mar 2024
Response from Jacob on 17 Mar 2024
Dear Deterreon, Thank you for the great review! I am thrilled to know you enjoyed your stay. We look forward to hosting you at our property again in the future! With warmth, Jacob, Embassy AFOM

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No USB ports. It would be easy enough to add to the night stand lamp or plug.
Stayed 1 night in Mar 2024
Response from Jacob on 15 Mar 2024
Dear Linda, thank you for taking the time to write to us. I am happy to know you enjoyed your stay, and I appreciate your honest feedback regarding our amenities in-room. We are hoping to have a refresh of our property sometime in the future, so we will keep your suggestion in mind for that! As our valued guest, I hope you will allow us the opportunity to host you again in the future. With warmth, Jacob, Embassy AFOM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jacob on 15 Mar 2024
Dear Tammia, Thank you so much for the 5-Star rating! I am thrilled to know you enjoyed your stay. As our valued guest, we hope you will visit us again in the future. With warmth, Jacob, Embassy AFOM

8/10 Good

Shaun

Stayed 1 night in Mar 2024
Response from Jacob on 31 Mar 2024
Dear Shaun, Thank you for taking the time to leave us a rating. We appreciate you choosing the Embassy Suites Murfreesboro for your stay, and we hope to have an opportunity to host you again in the future. With gratitude, -Jacob, Embassy AFOM.

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that I didn’t like at this property is that they charge you 12 dollars for parking even though you’re a guest.
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Dear Brandon, Thank you for taking the time to write. I am thrilled to know you enjoyed your stay. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future. Best,Sandi Snead GM

6/10 Okay

Janice

Travelled with family
Liked: Amenities
I have stayed at this Embassy Suite in the past. It is past due for an update. The breakfast was great and the staff were nice.
Stayed 2 nights in Feb 2024
Response from GM on 5 Mar 2024
Dear Janice, We are grateful for your ongoing support and thankful for your valuable feedback. Your input has helped us understand how we can enhance guest satisfaction and we will certainly take your suggestions into consideration. It has been an absolute pleasure to have you as our guest and we hope to have the opportunity to host you again in the near future. Sincerely, Sandi Snead GM

10/10 Excellent

Michele

Stayed 1 night in Feb 2024
Response from Jacob on 24 Mar 2024
Dear Michele, Thank you for choosing to stay at our hotel. We appreciate you taking the time to review your experience and we hope you will visit us again in the future. With warmth, Jacob. Embassy AFOM

10/10 Excellent

mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay. Thank you
Stayed 2 nights in Feb 2024
Response from GM on 2 Mar 2024
Dear mike, We appreciate the time you took to share your feedback with us! Knowing that our guests enjoyed their experience brings us great joy. Hosting you was a pleasure, and we look forward to the opportunity of welcoming you again soon. Best, Sandi Snead GM

4/10 Poor

Sam

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from GM on 1 Mar 2024
Dear Sam,Thank you for being our guest and for taking the time to review our hotel. I sincerely apologize if your recent visit fell short of exceptional. We look forward to the opportunity of hosting you again with the expectation that your next stay will reflect the comfortable experience we are known for providing.Sincerely,Sandi SneadGeneral Manager

10/10 Excellent

Chaundra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 28 Feb 2024
Dear Chaundra, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Sandi Snead GM

10/10 Excellent

ken

Stayed 1 night in Feb 2024
Response from Jacob on 20 Mar 2024
Dear Ken, Thank you for taking the the time to leave us a great rating! I am thrilled to know you enjoyed your stay. As our valued guest, I hope you will visit us again in the future. With gratitude, Jacob. Embassy AFOM

10/10 Excellent

Scott

Liked: Cleanliness
Stayed 5 nights in Jan 2024
Response from John- FOM on 17 Feb 2024
Thank you for your feedback! We are so glad that you enjoyed your stay and hope to host you again soon!

6/10 Okay

Diane

Liked: Staff & service, property conditions & facilities
Room 624 needs a deep cleaning, bathroom cabinet, baseboards etc covered in dust, outside windows loaded with fingerprints. Was not made aware one needed to request housekeeping until the second day. Breakfast was very good, afternoon reception was okay. Staff were customer friendly with request for extra blankets the room was always chilly, difficult to adjust the thermostat, other family members in other rooms concurred about the thermostat.
Stayed 4 nights in Jan 2024
Response from GM on 4 Feb 2024
Dear Diane, It's nice to hear from you. I sincerely appreciate your kind recognition of our hospitable team members, even though other aspects of your stay didn’t align with our high standards. We are committed to providing top-notch accommodations, so I regret we disappointed you in this area. We continually strive to enhance the total guest experience and would love to welcome you again in the future for a more favorable stay. Sincerely, Sandi Snead GM

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 23 Jan 2024
Dear Peter, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Sandi Snead General Manager

8/10 Good

Loretta J

Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Dear Loretta J, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Sandi Snead General Manager

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Everything was great! We had a good time during our stay and highly recommend this hotel.
Stayed 1 night in Jan 2024
Response from GM on 16 Jan 2024
Dear JAMES,Thank you so much for taking the time to share your feedback with us! We are so thrilled to hear that you enjoyed your stay and that you would highly recommend our property. We look forward to welcoming you back again for memorable moments.Best,Sandi SneadGeneral Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 11 Jan 2024
Dear Linda,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Sandi SneadGeneral Manager

10/10 Excellent

Michele

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 11 Jan 2024
Dear Michele,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Sandi SneadGeneral Manager

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was fantastic. Everything was clean and wonderful.
Stayed 1 night in Dec 2023
Response from GM on 9 Jan 2024
Dear Allison,Whenever guests use the word "fantastic" regarding their stay at our Embassy Suites, we are all ears! Thank you so much for your business and for taking time out of your day to let the team know how much you enjoyed your time with us. Please come back soon.Best,Sandi SneadGeneral Manager

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, staff & service
Kids were left unattended by an adult .
Stayed 1 night in Dec 2023
Response from GM on 29 Dec 2023
Dear Heather, Your comfort is our highest priority, and I regret that we left you less than completely satisfied. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. We hope you will give us another opportunity to deliver a more favorable experience in the future.Sincerely,Sandi SneadGeneral Manager

2/10 Terrible

Victoria

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good!!!!!
Charged $30 for 2 cars to park in their lot?? Why is parking not included in your stay? That is absolutely ridiculous. Then I had booked this hotel because of the indoor pool. My granddaughter who is five was looking so forward to going swimming until we arrived and saw a note at the desk, saying that the pool was out of order. Very disappointed especially at Christmas time. And then to get overcharged for something that shouldn’t be charged in the first place. Will definitely not to go back here.
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Dear Victoria,We try to be as transparent as possible regarding our charges, so I'm sorry for our breakdown in communications regarding our parking fee. Additionally, I am deeply sorry for the inconvenience of the pool closure, but the repair was necessary to maintain the quality of the hotel and to better serve our guests. My heartfelt apologies for the frustration that our hotel maintenance caused, but we hope you will return to enjoy our updates. Sincerely,Sandi SneadGeneral Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Service was great. Room was clean. We requested linens for the pull out couch and they delivered promptly. We booked for the pool and it was out of order.
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Dear Anonymous,While we appreciate you sharing the aspects of your stay that were the highlights, we apologize for your frustrations with the temporary closure of our pool for routine maintenance. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review with us.Sincerely,Sandi SneadGeneral Manager

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from GM on 28 Dec 2023
Dear Janice,We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best,Sandi SneadGeneral Manager

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Dear Helen,Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and hope to welcome you again soon. Best,Sandi SneadGeneral Manager

6/10 Okay

Danielle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
Dear Danielle,Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel and we hope to impress upon your return to the area.Sincerely,Sandi SneadGeneral Manager

10/10 Excellent

Teresa

Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Dear Teresa,Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Sandi SneadGeneral Manager

10/10 Excellent

Rong

Stayed 3 nights in Dec 2023
Response from GM on 28 Dec 2023
Dear Rong,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area.Best,Sandi SneadGeneral Manager

10/10 Excellent

Maurice

Stayed 2 nights in Dec 2023
Response from GM on 23 Jan 2024
Dear Maurice, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Sandi Snead General Manager

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast ever, rooms clean and spacious!!!
Stayed 1 night in Dec 2023
Response from GM on 24 Dec 2023
Dear Anthony,It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean and spacious rooms and our fame-worthy breakfast! I appreciate you taking the time to share your experience, and I hope we can welcome you again soon.Best,Sandi SneadGeneral Manager

6/10 Okay

Sami

Stayed 1 night in Dec 2023
Response from GM on 23 Dec 2023
Dear Sami,Thank you for choosing to stay with us and for your time in reviewing our hotel. We enjoyed having you as our guest and look forward to welcoming you again with the expectation that your next stay will be even better.Sincerely,Sandi SneadGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Boobookitty
Love the way we were greeted and our check-in went really well. Our room was comfortable and was fine, except for the usual issues with our stays at Hilton Hotels…the mattresses are always shot! My husband had a serious back surgery a couple of years ago and it is extremely uncomfortable for him. Also, the breakfast food was delicious, but COLD. This was due to the eating area feeling like you were outside. Many guests were in coats at their tables. Your food simply did not stand a chance of being warm once you served your self and got back to your seat. Overall, our stay was just fine.
Stayed 1 night in Dec 2023
Response from GM on 22 Dec 2023
Dear Boobookitty,On behalf of our entire team, I would like to thank you for choosing us. It's wonderful to know that your overall stay was comfortable and enjoyable! We appreciate your valuable feedback, as it allows us to monitor and enhance the total guest experience. We look forward to hosting you again, as we always strive for improvement with the expectation that your next visit will be even better! Best,Sandi SneadGeneral Manager

6/10 Okay

robert

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Find somewhere else
While Embassy is typically great to stay at, this location needs an overhaul or remodel. Pull out couch bed had red powder residue and cooked ramen noodles stuck to the mattress. The bar tender seemed to ignore the three people at the bar while check in on them every 15 minutes so if you order a drink order two because the next time he comes around it will be a while. The front counter girl was very nice and accommodating to everything we had issues with. She was the first person we talked to when arriving and made it her priority to help us get settled in which she did a superb job of doing. I won’t stay at this location again though, it’s a little disheartening when you pay so much for a room and then get charged for parking.
Stayed 1 night in Dec 2023
Response from GM on 20 Dec 2023
Dear robert,Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit.Sincerely,Sandi SneadGeneral Manager

6/10 Okay

Matthew

Stayed 1 night in Dec 2023
Response from GM on 20 Dec 2023
Dear Matthew,Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit.Sincerely,Sandi SneadGeneral Manager

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
The room was amazing. It was very spacious. There was a sitting area that was useful for late night tv watching. There was a $10 parking fee that we did not expect. Also, no early check-in unless you are a Hilton Honor member. Even if you were, early check-in still might not be an option. The breakfast buffet was great- one of the best that we had ever experienced.
Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
Dear Marc,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our amazing, spacious room and great breakfast buffet. My apologies that our parking fee was not properly communicated during the booking process; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best,Sandi SneadGeneral Manager