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Reviews of Best Western Graham's

2.5 out of 5
Best Western Graham's
301 W 5th Street, Murdo, SD

Reviews

8.6

Excellent

Rating 10 - Excellent. 286 out of 627 reviews" "
Rating 8 - Good. 233 out of 627 reviews" "
Rating 6 - Okay. 80 out of 627 reviews" "
Rating 4 - Poor. 23 out of 627 reviews" "
Rating 2 - Terrible. 5 out of 627 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Worked great for what we needed!
Stayed 1 night in Apr 2024

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast & super comfortable bed!
Stayed 1 night in Apr 2024

6/10 Okay

Heather

Travelled with family and small children
Disliked: Staff & service
It says the office is open until 11, but when we got there at 10 had to use a kiosk to check in. The door to the room was very hard to open, took multiple attempts. The room was very large and comfortable but kind of had a bad smell.
Stayed 1 night in Apr 2024
Response from JDP on 4 Apr 2024
Dear Heather,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at Best Western Grahams.Sincerely,Jerica PatelGeneral ManagerBest Western Graham's

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in kiosk was weird & unexpected, but the experience was great
Stayed 1 night in Mar 2024
Response from DJP on 4 Apr 2024
Dear Nicole,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at Best Western Grahams.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Jerica PatelGeneral ManagerBest Western Graham's

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from DJP on 4 Apr 2024
Dear Susan,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at Best Western Grahams.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Jerica PatelGeneral ManagerBest Western Graham's

10/10 Excellent

Jann, Cedar Rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the breakfast.
Stayed 1 night in Mar 2024
Response from DJP on 4 Apr 2024
Dear Jann,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at Best Western Grahams.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Jerica PatelGeneral ManagerBest Western Graham's

8/10 Good

Aniya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kiosk with person to check in was a unique experience. Great family room that comfortably slept our whole family! Worth it for all 3 kids to get their own bed. I wish there were more rooms like this!
Stayed 1 night in Mar 2024
Response from DJP on 4 Apr 2024
Dear Aniya,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at Best Western Grahams.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Jerica PatelGeneral ManagerBest Western Graham's

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Great motel. Nice rooms
Stayed 1 night in Mar 2024
Response from DJP324 on 8 Mar 2024
Dear Margaret, thank you very much for taking the survey. we really appreciate your feedback and we hope to see you again future. Thank You.

10/10 Excellent

Giselle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Manager was very courteous and friendly. Clean rooms and convenient parking.
Stayed 1 night in Feb 2024
Response from DJP on 4 Apr 2024
Dear Giselle,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at Best Western Grahams.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Jerica PatelGeneral ManagerBest Western Graham's

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DJP324 on 14 Feb 2024
Dear Ashley,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at Best Western Grahams.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Jerica PatelGeneral ManagerBest Western Graham's

6/10 Okay

Henry

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The check-in kiosk made it hard to understand the hostess and it dropped both keys on the floor.
Stayed 1 night in Feb 2024
Response from DJP on 4 Apr 2024
Dear Henry,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at Best Western Grahams.Sincerely,Jerica PatelGeneral ManagerBest Western Graham's

10/10 Excellent

Painters

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from DJP on 13 Jan 2024
Dear Painters,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at Best Western Grahams.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Jerica PatelGeneral ManagerBest Western Graham's

6/10 Okay

Andrea

Travelled with family, Travelled with group
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General management on 10 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at Best Western Grahams.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meticulously clean
Stayed 1 night in Jan 2024
Response from General Management on 10 Jan 2024
Dear Christian, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at Best Western Grahams.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

8/10 Good

Trustin

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from General Management on 1 Jan 2024
Dear Trustin,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at Best Western Grahams.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Blaire

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic stay on our road trip, the check in process was smooth, staff extremely responsive and we really liked the room and breakfast. Highly recommend!
Stayed 1 night in Dec 2023
Response from General Management on 1 Jan 2024
Dear Blaire,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at Best Western Grahams.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Robert

Response from DJP324 on 14 Feb 2024
Dear Robert,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at Best Western Grahams.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Jerica PatelGeneral ManagerBest Western Graham's

10/10 Excellent

Jennifer

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Safe, close to I90
Stayed 1 night in Nov 2023
Response from GM on 14 Dec 2023
Dear jennifer,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at Best Western Grahams.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Thanking You,Jerica Patel

2/10 Terrible

Shannon

Disliked: Staff & service
Close your booking if you are closing your office
Needed a place to stay on a long road trip. This hotel was accepting bookings all through the evening, but when we arrived, the office was closed, with a posted notice saying to ring a bell if you have a reservation and to "be patient." Waited outside for half an hour after ringing the bell multiple times with no answer. Didn't even appear that the bell was operational, and no one came to help us. Had to go across town to emergency book a room elsewhere. Shout-out to Hotels.com for working with us to get a refund, but if the Best Western does not allow guests to check in after 10PM, they shouldn't be taking people's money after that time.
Stayed 1 night in Nov 2023
Response from Management on 22 Nov 2023
Hello Shannon,We apologize for the inconvenience you faced at our property. We understand how frustrating situations like this can be. We have since replaced the doorbell so this does not happen in the future.

10/10 Excellent

Austin

Stayed 1 night in Nov 2023
Response from GM on 14 Dec 2023
Dear Austin,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at Best Western Grahams.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Thanking You,Jerica Patel

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Best Western Management on 2 Nov 2023
Thank you Sue, for taking the time to review our property! We hope to see you again during your next travels!

8/10 Good

Adair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 3 Nov 2023
Thank you Adair for taking time to write a review for our property. We appreciate your input and support for us. We hope to see you soon in future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Best Western Management on 30 Oct 2023
Dear John, Thank you for your feedback, we greatly appreciate you taking the time. We hope to see you again on your next travels! Thank you

6/10 Okay

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
Dated 1950s motel VERY overpriced
This motel was old school drive up to your room door. Room was clean but tiny, staff was super nice and helpful. WAY overpriced and most expensive place in an entire week's worth of hotel stays.Best Western really should consider investing better in this property to make it worth the cost
Stayed 1 night in Oct 2023
Response from General Management on 23 Oct 2023
Dear Anonymous, Thank you for your feedback, we greatly appreciate your business and look forward to seeing you again in the future! We will look into all your concerns internally with the company.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
If you need to stop and stay in Murdo SD this Best Western is pretty decent. Clean but definitely dated rooms and fixtures. The desk attendant was extremely friendly and accommodating quickly completing our check-in.
Stayed 1 night in Oct 2023
Response from NH on 22 Oct 2023
Thank you very for staying with us, and we hope to see you soon at our property.

4/10 Poor

Fabianna

Liked: Staff & service
Disliked: Property conditions & facilities
Not for me.
Stayed 1 night in Oct 2023
Response from General Management on 20 Oct 2023
Fabianna, sorry we did not meet your expectations. We hope to exceed your expectations on your next stay. We appreciate your feedback. Thank you.

10/10 Excellent

Reinaldo

Stayed 1 night in Oct 2023
Response from Management on 22 Nov 2023
Thank you Reinaldo, for taking the time to review our property. We appreciate your loyalty to our brand and hope to see you again during your next travels!

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park right outside the door
Stayed 1 night in Oct 2023
Response from nad on 16 Oct 2023
We are glad you enjoyed your stay. Thank you for staying with us.

10/10 Excellent

JOANN, Benbrook

Travelled with partner
Older property very well upgraded and maintained‼️
Stayed 1 night in Oct 2023
Response from Management on 4 Oct 2023
thank you for your feedback, we appreciate your business and hope to see you again!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay, I recommend for sure!
Really nice, very comfortable and great staff!
Stayed 1 night in Sep 2023
Response from Management on 2 Oct 2023
Thank you for your review, we sincerely appreciate your business

10/10 Excellent

Yvette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable and the shower was awesome. It was easy to park a pickup and trailer. Very nice people.
Stayed 1 night in Sep 2023
Response from Management on 27 Sept 2023
Thank you for your feedback and your service to our company! We are glad to have meant your expectations and we hope to see you again!

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly helpful and considerate! Room large and clean and beds very comfortable xx
Stayed 1 night in Sep 2023
Response from Management on 22 Sept 2023
Thank you for staying with Best Western Grahams, we appreciate your feedback.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but efficient. Comfortable bed
Stayed 1 night in Sep 2023
Response from Management on 22 Sept 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities
I can tell they try hard to have a clean and comfortable hotel but it is old so it has an old smell to it. Staff was very friendly and breakfast was good.
Stayed 1 night in Sep 2023
Response from Management on 22 Sept 2023
Thank you for your feedback, we apologize for your dissatisfaction.

10/10 Excellent

Laura, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a true old school hotel. The staff is super friendly and it was very clean. Breakfast was very good.
Stayed 1 night in Sep 2023
Response from Management on 27 Sept 2023
Thank you for your feedback and your service to our company! We are glad to have meant your expectations and we hope to see you again!

8/10 Good

Francois

Liked: Cleanliness, staff & service
The room was musty and outdated for a best western. The staff was friendly and pleasant.
Stayed 1 night in Sep 2023
Response from Nad on 11 Sept 2023
Thank you for staying with us and filling out our review.

8/10 Good

Jordan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and the staff super personable. Room was clean but just smelled a little musty. It's clearly an old building so somewhat to be expected. HOT breakfast with lots of good options!!
Stayed 1 night in Sep 2023
Response from Nad on 6 Sept 2023
Thank you for staying with us and the great review. We have some great employees here that work very hard. We hope to see you again.

4/10 Poor

luana

Liked: Staff & service
did not meet my expectations
folks at front desk were very friendly but we got to our room it was full of flies. Borrowed a fly swatter from front desk killed 8 flies in our room. breakfast was decent. did not meet my expectations of a Best Western
Stayed 1 night in Sep 2023
Response from Nad on 6 Sept 2023
We are so sorry the flies have been terrible this year, and no matter how much we spray you just can't get rid of them. Thank you for staying with us and completing our survey.

8/10 Good

Deborah

Stayed 1 night in Aug 2023
Response from Management on 22 Sept 2023
Thank you for staying with best western grahams, we appreciate your feedback and apologize for your dissatisfaction.

8/10 Good

Kristina, Kalamazoo

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Nad on 29 Aug 2023
Thank you for filling out our review and for staying with us.

6/10 Okay

Brian

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Nad on 29 Aug 2023
Thank you for filling out our review and for staying with us.

6/10 Okay

Debbie

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Nad on 20 Aug 2023
Thank you for the review and for staying with us.

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean hotel, easy on-off I90
Stayed 1 night in Aug 2023
Response from Nad on 9 Aug 2023
Thank you for staying with us and for the wonderful review. We have some great employees.

10/10 Excellent

Candace

Stayed 1 night in Aug 2023
Response from Nad on 8 Aug 2023
Thank you for the great review and for staying with us.

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at front desk. Rooms were nice and clean.
Stayed 1 night in Jul 2023
Response from Nad on 5 Aug 2023
We are happy to hear you enjoyed your stay. Thank you for filling out our review.

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from Nad on 29 Aug 2023
Thank you for the 5 star review and for staying with us. We are happy to know you enjoyed your stay.

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from Nad on 6 Sept 2023
Thank you for filing out our review and for staying with us.

2/10 Terrible

Sami

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms looked, felt and smelled dirty. A/C not working, had to switch to a different room. Counted at least 20 flies in 1st room. Mirrors looked like they were wiped with the same rag that probably “cleaned” the whole property with. Save yourself the headache and money. Camping outside would have probably been the same if not better.
Stayed 1 night in Jul 2023
Response from Nad on 26 Jul 2023
We are so sorry you did not have s good experience when you stay with us. The flies have been terrible this year in the whole area. No matter how much we spray, there is just no way to control them. Again we are sorry you did not have a good stay. We hope you will give us another try. Thank you for staying with us.