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Reviews of Hotel Cartagena Puerto

4 out of 5
Hotel Cartagena Puerto
Real 2. Plza. Héroes de Cavite, Cartagena, Murcia

Reviews

8.6

Excellent

Rating 10 - Excellent. 13 out of 24 reviews" "
Rating 8 - Good. 7 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 2 out of 24 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Mar 2024
Response from Rebeca Polo - Jefa de Recepción on 27 Mar 2024
Buenos días David,En primer lugar, siento que no se haya llevado una buena experiencia de nuestro Hotel. Nuestra prioridad es que se sientan cómodos y a gusto. Sin embargo, para poder mejorar, necesitaríamos que nos indicara cuál ha sido el motivo de esta terrible estancia, como usted ha mencionado.Un saludo

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to everything, very pleasant and helpful staff.
Stayed 1 night in Mar 2024

8/10 Good

Neil

Travelled with partner
Lovely location for historic attractions. Breakfast was excellent with plenty of choice. Parking is a nightmare! Hotel should re-plan the layout and reduce number of spaces if necessary and should warn customers about size limit in the lift.
Stayed 4 nights in Mar 2024

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to everything! Amazing location - nice room with a great view!

8/10 Good

Arnold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay right in the square, walkable to all attractions. We got the room facing the merry go round at the square. It was a bit noisy but the windows (likely double glazed) and thick curtains helped with the noise and lights.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary

Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Lynn

Hot-house of horrors
Room and indeed the entire upper floors are boiling. Doors and walls actually warm to the touch. No air conditioning (they switch it off, it only blows warm air) and a fridge inside a wooden cabinet, working overtime meant the room was stifling. We stayed here last year and were assured this would be fixed. Downstairs the restaurant and reception are cool, to the point of being cold, the bedrooms are like saunas. This meant we needed to have the window open, onto a building with a clock that strikes every quarter hour, all night long. The bars and clubs empty around 4am and that was more noise, not that we had slept anyway. To top it all, the heat meant there were still mosquitoes at the end of December, so I left exhausted, with three infected bites. €140 is too expensive for this hotel, that needs upgrading, the bathroom wasn’t clean enough, paper peeling off the walls, the toilet seat and wash hand basin tap was broken, the cups in the room were paper, the remote control for the TV didn’t work, the only English language station is a French news channel, the bed wasn’t particularly big, the room was small, but overall, we couldn’t sleep, the heat and noise made it impossible. Sure, the location is great and Cartagena is beautiful, but when you don’t, can’t sleep, and leave with infected bites, none of that matters.
Overflow dirty
Tap broken
Black staining in toilet
Peeling wallpaper
Stayed 1 night in Dec 2023
Response from Y on 28 Dec 2023
Dear guest,We sincerely apologize for the inconveniences you've encountered during your stay at our hotel. Your feedback is truly valuable to us, and we deeply regret that your experience fell short of expectations.Please rest assured that we are actively addressing the issues you've raised, and I'm delighted to share that plans for the hotel's renovation are already underway. In a few months we will be under Marriott porfolio so we will have to follow the quality standard of AC BY MARRIOTT and to their procedures . We're committed to enhancing our facilities and services to provide a more enjoyable experience for all our guests.In the meantime we are reviewing your comments and making sure we improve in our facilities and services.Once again, we apologize for any discomfort caused during your stay. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we've made.Warm regards,General Manager

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in perfect location apart from bells ringing every hour throughout the night from nearby government building.
Stayed 1 night in Dec 2023

10/10 Excellent

Kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right in the city center by the port and close to be able to walk around the port, shops and have dining options. It is very clean and very quiet. Very nice hotel; we would stay here again. Note: we had rented a mid-size SUV which was questionable on whether it would fit in the parking "lift/elevator" for overnight parking so we opted to park across the street in the public parking facility (open 24 hours) which worked out fine and was tad cheaper than hotel parking anyway.
Stayed 1 night in Nov 2023

10/10 Excellent

VICENTE JOSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo perfecto, para repaetir
Stayed 1 night in Mar 2024

8/10 Good

Jean-Michel, Reinbek

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Ignacio

Liked: Cleanliness
Habitaciones pequeñas y mobiliario y cuarto de baño básico. Desayuno correcto. Buena localización.
Stayed 1 night in Jan 2024

10/10 Excellent

Erasmo Isidro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Carlos

Stayed 2 nights in Dec 2023

6/10 Okay

Cesar

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023