Indoor pool

Reviews of Hotel Vier Jahreszeiten Kempinski München

5 out of 5
Hotel Vier Jahreszeiten Kempinski München
Maximilianstr. 17, Munich, BY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 609 out of 972 reviews" "
Rating 8 - Good. 227 out of 972 reviews" "
Rating 6 - Okay. 77 out of 972 reviews" "
Rating 4 - Poor. 38 out of 972 reviews" "
Rating 2 - Terrible. 21 out of 972 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Stayed 2 nights in Jan 2024
Response from Sebastian Gerstenlauer, Director of Quality on 2 Feb 2024
Dear Christine, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous rating here on expedia.com. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. I will make sure that our entire team will know about your feedback as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Glenn

Stayed 7 nights in Jan 2024
Response from Guest Relations on 22 Mar 2024
Dear Glenn, Warm greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous rating here on expedia.com. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten.I will make sure that our entire team will know about your feedback as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, Your Management Team

6/10 Okay

Julian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sebastian Gerstenlauer, Director of Quality on 3 Jan 2024
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for sharing your impressions with us on expedia.com. We deeply regret to learn that our services did not live up to your expectations. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. We hope once your travel plans will bring you back to Munich, we will be able to welcome you again and provide the service you can expect from a Kempinski Hotel. Until then, we remain with warm regards from Munich, Your Management Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very well kept up property excellent central location and very helpful staff
Stayed 2 nights in Dec 2023
Response from Sebastian Gerstenlauer, Director of Quality on 28 Dec 2023
Dear Michael, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. Thank you so much for sharing your fabulous rating and the nice comments here on expedia.com. I will make sure that our entire team will know about your feedback as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards and we wish you a good start into the new year, your Management Team

10/10 Excellent

Kathleen, Midlothian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff. Beautifully decorated for Christmas. Conveniently located so you can walk everywhere and get to the train.
Stayed 7 nights in Dec 2023
Response from Sebastian Gerstenlauer, Director of Quality on 27 Dec 2023
Dear Kathleen, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. Thank you so much for sharing your fabulous rating here on expedia.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team and we wish you a good start into the new year

10/10 Excellent

Kathleen, Midlothian

Stayed 6 nights in Dec 2023
Response from Sebastian Gerstenlauer, Director of Quality on 10 Jan 2024
Dear Kathleen, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. Thank you so much for sharing your fabulous rating and the nice comments here on expedia.com. I will make sure that our entire team will know about your feedback as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

BEATRIZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!!!
This is a wonderful hotel. Alex the manager is a very kind and professional person. I love the staff and the hotel location and amenities My favorite !
Stayed 2 nights in Nov 2023
Response from Sebastian Gerstenlauer, Director of Quality on 20 Nov 2023
Dear Beatriz, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team and Alex will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Oleg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was incredible from early check in to check out. Staff was friendly and accommodating. Breakfast buffet was top notch. Prime location! A must when staying in Munich.
Stayed 3 nights in Nov 2023
Response from Sebastian Gerstenlauer, Director of Quality on 20 Nov 2023
Dear Oleg, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating here on expedia.com will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sebastian Gerstenlauer, Director of Quality on 6 Nov 2023
Dear Tara, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating here on expedia.com will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sebastian Gerstenlauer, Director of Quality on 2 Oct 2023
Dear Michael, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating here on expedia.com will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Sourena

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023
Response from Sebastian Gerstenlauer, Director of Quality on 6 Nov 2023
Dear Sourena, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your wedding anniversary at the Hotel Vier Jahreszeiten. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Background for a Special Celebration
A beautiful quiet room to celebrate our 50 wedding anniversary. The special greeting sent to us was creative and delicious! Thank you.
Stayed 6 nights in Sep 2023
Response from Sebastian Gerstenlauer, Director of Quality on 27 Sept 2023
Dear Helene, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your wedding anniversary at the Hotel Vier Jahreszeiten. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Stayed 1 night in Sep 2023
Response from Sebastian Gerstenlauer, Director of Quality on 23 Sept 2023
Dear Jana, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

david

Liked: Cleanliness, amenities
As nice as you would expect for the price
Stayed 4 nights in Sep 2023
Response from Sebastian Gerstenlauer, Director of Quality on 23 Sept 2023
Dear David, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating and your nice comment will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Marie

Stayed 1 night in Sep 2023
Response from Sebastian Gerstenlauer, Director of Quality on 15 Sept 2023
Dear Marie, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Rasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent on a very lovely street with upscale boutiques and restaurants and in a very close proximity to many of the sights. The staff is very friendly and attentive!
Stayed 2 nights in Sep 2023
Response from Hannah-Marie Bürkle, Duty Managerin on 10 Sept 2023
Dear Rasha, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating and your nice comment will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Rasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hannah-Marie Bürkle, Duty Managerin on 8 Sept 2023
Dear Rasha, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous and luxurious hotel with a brilliant central location. Breakfasts were a particular highlight.
Stayed 4 nights in Jul 2023
Response from Hannah-Marie Bürkle, Duty Managerin on 22 Aug 2023
Dear Catherine, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous feedback here on expedia.com We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. I will make sure that our entire team will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

abdulla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hannah-Marie Bürkle, Duty Managerin on 6 Aug 2023
Dear Abdulla, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on expedia.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Richard, Thornhill

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Jul 2023
Response from Sebastian Gerstenlauer, Director of Quality on 1 Aug 2023
Dear Richard, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on expedia.com. I will make sure that our entire team will know about your high ratings and nice comment as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

6/10 Okay

Vladimir

Travelled with family
Liked: Staff & service, amenities
Stayed 4 nights in Jul 2023
Response from Sebastian Gerstenlauer, Director of Quality on 27 Jul 2023
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for sharing your impressions with us on expedia.com. We deeply regret to learn that our services did not live up to your expectations. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. We hope once your travel plans will bring you back to Munich, we will be able to welcome you again and provide the service you can expect from a Kempinski Hotel. Until then, we remain with warm regards from Munich, Your Management Team

8/10 Good

Joel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I like breakfast here and room is clean but staff are not friendly. Good location
Stayed 3 nights in Jul 2023
Response from Sebastian Gerstenlauer, Director of Quality on 24 Jul 2023
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. We are delighted to learn that your visit was an enjoyable one and that you were able to experience the services Kempinski is renowned for. Unfortunately we were not able to satisfy you to the fullest. Kindly always feel free to express your concerns to a team member or a manager already during your stay if you don't feel comfortable. We would have loved the opportunity to provide you the service you deserve. Rest assured that your rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

10/10 Excellent

mary, Oak Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in a great location. Perfect for a weekend trip to Munich.
Stayed 3 nights in Jun 2023
Response from Sebastian Gerstenlauer, Director of Quality on 6 Jul 2023
Dear Mary, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on expedia.com. I will make sure that our entire team will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Sebastian Gerstenlauer, Director of Quality on 5 Jul 2023
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. We are delighted to learn that your visit was an enjoyable one and that you were able to experience the services Kempinski is renowned for. Unfortunately we were not able to satisfy you to the fullest. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. Rest assured that your rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

10/10 Excellent

Jenina

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel that is close to all sightseeing and shopping areas. I would love to stay here again when I come back to Munich!
Stayed 1 night in Jul 2023
Response from Sebastian Gerstenlauer, Director of Quality on 3 Jul 2023
Dear Jenina, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous feedback here on expedia.com We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. I will make sure that our entire team will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

6/10 Okay

Jana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were very small Asked to upgrade room, was told no larger rooms were available. Night manager not friendly or overly helpful. Maintenance got blood on our draperies while working on securing windows. And ALL THE SUDDEN THEY UOGRADED ONE OF OUR ROOMS TO A SUITE…. But supposedly the night before were all sold out due to a conference.
Stayed 2 nights in Jun 2023
Response from Sebastian Gerstenlauer, Director of Quality on 29 Jun 2023
Sehr geehrter Gast, herzliche Grüße aus dem Hotel Vier Jahreszeiten Kempinski München. Wir bedanken uns vielmals für die Zeit, die Sie sich genommen haben, um Ihr Feedback mit uns auf hotels.com zu teilen. Es gab einige Punkte, die Ihren Aufenthalt bei uns geschmälert haben. Insbesondere in Bezug auf den von Ihnen beschriebenen Zwischenfall in und mit Ihrem Zimmer. Bitte entschuldigen Sie die Unannehmlichkeiten, welche Ihnen hierbei widerfahren sind. Es ist sicherlich nicht unser Anspruch und nicht der Service, den Sie von uns erwarten dürfen und können. Seien Sie gewiss, dass wir die entsprechende Abteilung informiert haben und dies intern aufgearbeitet wird. Wir würden uns freuen, wenn Sie uns auf Ihrer nächsten Reise in die bayerische Landeshauptstadt trotz dieser letzten Erfahrung erneut als Unterkunft in Betracht ziehen würden. Gern werden wir Sie von dem Service und der Qualität überzeugen, den Sie von Kempinski erwarten dürfen. Wir verbleiben mit den besten Grüßen aus der Maximilianstraße. Ihr Management Team.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a phenomenal property- would not stay anywhere else in Munich- this hotel is probably the most service oriented property I’ve stayed in - there is never a “no” answer to any question..
Stayed 4 nights in Jun 2023
Response from Sebastian Gerstenlauer, Director of Quality on 21 Jun 2023
Dear Julia, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous feedback here on hotels.com We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. I will make sure the entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Sultan

Stayed 1 night in Jun 2023
Response from Sebastian Gerstenlauer, Director of Quality on 13 Jun 2023
Dear Sultan, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous feedback here on hotels.com We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. I will make sure the entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Farhad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 4 nights in May 2023
Response from Sebastian Gerstenlauer, Director of Quality on 5 Jun 2023
Dear Vasileios, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous Feedback here on Expedia.com We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. I will make sure the entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

2/10 Terrible

noahmi

Stayed 3 nights in Apr 2023
Response from Sebastian Gerstenlauer, Director of Quality on 10 May 2023
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for your rating for us on expedia.com. Unfortunately we do not understand the reason for the low rating as you have not been staying with us due to your own cancellation. We hope once your travel plans will bring you back to Munich, we will be able to welcome you at the Hotel Vier Jahreszeiten Kempinski Munich. Until then, we remain with warm regards from Munich, Your Management Team

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Definitely would stay again in the future
Stayed 1 night in Apr 2023
Response from Sebastian Gerstenlauer, Director of Quality on 11 Apr 2023
Dear Sandra, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous Feedback here on hotels.com We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. I will make sure the entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Meeran, Sialkot

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is smack in the middle of the best shopping brands and you can just walk to main shopping areas and sightseeing places.
Response from Sebastian Gerstenlauer, Director of Quality on 6 Dec 2022
Dear Meeran, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous Feedback here on Expedia. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. I will make sure the entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

chuan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good!
Stayed 2 nights in Nov 2022

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best in Munich!
Stayed 5 nights in Oct 2022
Response from Sebastian Gerstenlauer, Director of Quality on 2 Nov 2022
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on expedia.com. We are delighted to learn that your visit was an enjoyable one and that you were able to experience the services Kempinski is renowned for. Rest assured that your great rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

10/10 Excellent

Christina, Key Biscayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Sep 2022
Response from Antwort vom Hotelmanagement on 30 Sept 2022
Dear Christina.Greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous Feedback here on Expedia. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. I will make sure the entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

6/10 Okay

Mark

Stayed 2 nights in Aug 2022
Response from Sebastian Gerstenlauer, Director of Quality on 10 Sept 2022
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for sharing your impressions with us on hotels.com. We deeply regret to learn that our services did not live up to your expectations. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. We hope once your travel plans will bring you back to Munich, we will be able to welcome you again and provide the service you can expect from a Kempinski Hotel. Until then, we remain with warm regards from Munich, Your Management Team

10/10 Excellent

Khalid

Stayed 3 nights in Aug 2022
Response from Sebastian Gerstenlauer, Director of Quality on 5 Sept 2022
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. We are delighted to learn that your visit was an enjoyable one and that you were able to experience the services Kempinski is renowned for. Rest assured that your great rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

8/10 Good

Pinar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel Everytime we come to Munich we stay in this hotel. Room had low ceiling but nice walls and exotic/oriental bed. But the room was smaller than i exoected. Breakfast was amazing very delicious and so rich. Beautiful and delicate breakfast area. Lobby always crowded and service staff was kind but i ordered pomme frites and it was somehow not fresh like it was fried before and microwaved before being served(?) not sure… and the taste was bad. Our luggages arrived one day later (due to airline problems) and we were surprised to see the luggages in our room without us being called or informed (?!)
Stayed 2 nights in Aug 2022
Response from Sebastian Gerstenlauer, Director of Quality on 5 Sept 2022
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for sharing your impressions with us on expedia.com. We deeply regret to learn that our services in the lobby did not live up to your expectations. Also that you were not 100% satisfied with the allocated room. The Hotel features 305 rooms and suites in different styles and sizes. We will happily show you some options upon your next arrival. We are positive that we will find an option which will suit your personal preferences perfectly. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. Please rest assured that we have shared your straight forward feedback to the responsible managers who will follow up within the departments. We hope once your travel plans will bring you back to Munich, we will be able to welcome you again and provide the service you can expect from a Kempinski Hotel. Until then, we remain with warm regards from Munich, Your Management Team

6/10 Okay

Mary

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Low ceilings, tiny room and bathroom, the service was very good but the hallways and rooms are depressing, dark and seem very old. No handicap accessibility. Ie can’t roll your bags to the rooms. 6 steps between the lobby and elevators.
Stayed 1 night in Aug 2022
Response from Antwort vom Hotelmanagement on 29 Aug 2022
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for sharing your impressions with us on hotels.com, We deeply regret to learn that our services and the room category did not live up to your expectations. The Hotel features 305 rooms and suites in different styles and sizes. We will happily show you some options upon your next arrival. We are positive that we will find an option which will suit your personal preferences perfectly. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. Please rest assured that we have shared you straight forward feedback to the responsible managers who will follow up within the departments. We hope once your travel plans will bring you back to Munich, we will be able to welcome you again and provide the service you can expect from a Kempinski Hotel. Until then, we remain with warm regards from Munich, Your Management Team

10/10 Excellent

David, EAST KEW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located premium hotel. Unusually, when we arrived, there was a lag until someone turned up to help with bags and valet parking. She was excellent, but staff seemed much thinner on the ground than pre2020
Stayed 1 night in Aug 2022
Response from Antwort vom Hotelmanagement on 29 Aug 2022
Dear Valued Guest, Greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you for sharing your kind feedback with us on Expedia. We are delighted to learn that overall you have enjoyed your stay with us. However, please except our apologies regarding the waiting time and the inconveniences this may have caused you. Rest assured that this is not the high standard we live up to and we apologize for the impression. We hope once your travel plans will bring you back to Munich, we will be able to welcome you again. Until then, we remain with best regards, Your Management Team

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast reduced since before the COVID, no pastries anymore, fish portion reduced to a minimum, we had to ask 3 times for tea, very noisy chairs... but the price is nearly the double as 10 years ago...
Stayed 3 nights in Aug 2022
Response from Antwort vom Hotelmanagement on 19 Aug 2022
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on Expedia. I deeply regret to learn that you did not enjoy your time with us to the fullest and left a little bit disappointed. Please accept my personal apologies for the service you experienced and thank you very much for the straightforward feedback which will help us to improve our service every day. Rest assured that some of the experiences you made are not the hospitality and service we are renowned for and our team works hard for every day. I have forwarded your feedback to the responsible managers who will follow up within the departments. We all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Holger Schroth, Area General Manager

4/10 Poor

Maureen

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 4 nights in Aug 2022
Response from Sebastian Gerstenlauer, Director of Quality on 15 Nov 2022
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for sharing your impressions with us on expedia.com. We deeply regret to learn that our services did not live up to your expectations. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. We hope once your travel plans will bring you back to Munich, we will be able to welcome you again and provide the service you can expect from a Kempinski Hotel. Until then, we remain with warm regards from Munich, Your Management Team

10/10 Excellent

Slobodan

Stayed 1 night in Aug 2022
Response from Antwort vom Hotelmanagement on 19 Aug 2022
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. We are delighted to learn that our excellent service and product was as you expected and you are looking back with such fond memories. I will make sure the entire team will know about your high rating as they deserve the recognition. We look forward to welcoming you back soon. Yours sincerely,Carolin Scheler, Personal Assistant to Area General Manager

10/10 Excellent

saeed

Stayed 2 nights in Aug 2022
Response from Sebastian Gerstenlauer, Director of Quality on 9 Aug 2022
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. We are delighted to learn that your visit was an enjoyable one and that you were able to experience the services Kempinski is renowned for. Rest assured that your great rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

8/10 Good

Gautam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located.
Stayed 2 nights in Jul 2022
Response from Sebastian Gerstenlauer, Director of Quality on 25 Jul 2022
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for taking the time today to share your valuable feedback with us. We are delighted to learn that you enjoyed your time with us and were able to explore the Munich city center right off our hotel due to our prime location right on Maximilianstreet. We hope, once your travel plans will bring you back to Munich, we will be able to welcome you again shortly. We remain with kind regards, Your Management Team

6/10 Okay

Leila

Stayed 1 night in Jul 2022
Response from Sebastian Gerstenlauer, Director of Quality on 2 Nov 2022
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for sharing your impressions with us on expedia.com. We deeply regret to learn that our services did not live up to your expectations. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. We hope once your travel plans will bring you back to Munich, we will be able to welcome you again and provide the service you can expect from a Kempinski Hotel. Until then, we remain with warm regards from Munich, Your Management Team

10/10 Excellent

haim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Sebastian Gerstenlauer, Director of Quality on 13 Jun 2022
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on Hotels.com. We are delighted to hear that your visit was an enjoyable one and that you were able to experience the services Kempinski is renowned for. Your great rating will be shared with the entire team and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer, Director of Quality

10/10 Excellent

Douglas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is probably he best located in Munich and the staff all were superb. We had a wonderful experience there visiting friends and enjoying the city.
Stayed 4 nights in May 2022
Response from Sebastian Gerstenlauer, Director of Quality on 13 Jun 2022
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. We are delighted to learn that your visit was an enjoyable one and that you were able to experience the services Kempinski is renowned for. Rest assured that your great rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

10/10 Excellent

Mikel

Stayed 7 nights in Apr 2022
Response from Sebastian Gerstenlauer, Director of Quality on 25 Jul 2022
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on expedia.com. We are delighted to hear that your visit was an enjoyable one and that you were able to experience the services Kempinski is renowned for. Your great rating will be shared with the entire team and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Holger Schroth Managing Director

8/10 Good

Fady

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 4 nights in Mar 2022
Response from Monika Dittmann, PA to Managing Director on 4 Apr 2022
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for taking the time today to share your valuable feedback with us. We are delighted to learn that you enjoyed your time with us and were able to explore the Munich city center right off our hotel due to our prime location right on Maximilianstreet. We hope, once your travel plans will bring you back to Munich, we will be able to welcome you again shortly. We remain with kind regards, Your Management Team