Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
2.3 out of 5
4.0 Room cleanliness
4.0 Service & staff
2.7 Room comfort
2.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Halfing

Hotel gut gelegen, aber

Posted 19-Jan-2015
renovierungsbedürftig. Ist einfach in die Jahre gekommen. Bj 1992. Personal (ab 1/2015 Hilton) sehr freundlich.
Comment from Hotel Management
22-Jan-2015 by Hilton Munich Airport, Hotel Management
Sehr geehrter Gast, es freut uns, dass Sie sich bei uns wohl gefühlt haben. Für ihre Rückmeldung hinsichtlich der Hotelausstattung bedanken wir uns sehr und versichern Ihnen, dass dies an entsprechender Stelle vorgetragen wurde. Wir hoffen, Sie bald wieder bei uns zu begrüßen. Mit freundlichen Grüßen Claudia Soost Direktionsbüro Hilton Munich Airport
3 out of 5
by A verified traveller

Airport hotel

Posted 15-Jan-2015
Quite a tired hotel in terms of decor of rooms Given a twin room when booked a double - bit annoying! Not told it had been re-branded from a Kempinski prior to arrival Front desk staff unable to enrol me in HiltonHonors programme on check-out so didn't recieve any loyalty points for this stay
1 out of 5
by A verified travellerfrom Miami, Florida

Unfriendly

Posted 10-Jan-2015
The change of the name from Kepminsky to Hilton took 1 hour of time driving with taxi driver in airport and looking for Kepminsky. Then the receptionist could not find the room. The room was ok, clean and big, but design more for 3 stars, then 5. We wanted to take taxi to the city, receptionist could not call a taxi, so we need to walk for 10 min on the street to the next taxi stop. Was just horrible.
Comment from Hotel Management
19-Jan-2015 by Hilton Munich Airport, Hotel Management
Dear Guest, We appreciate your feedback and have taken note of all your comments. We are sorry for the issues you had and we assure to discuss and review the mentioned situations. We are looking forward to seeing you again soon! Kind regards Claudia Soost Executive Office Hilton Munich Airport