The location for the hotel was awesome. We were just a few minutes away from Munich Central Station/Hauptbahnhof. The staff were great, but it seems to be a VERY small group. We had to ask for pillows for two nights before we got them and we never did get them to address an odd noise that was related to construction on the next floor up. Since you can be more forceful about pillows and the construction should be over soon, both issues are easily overcome. We would definitely stay here again.
The staff, food, drink, location, cleanliness and atmosphere are all great at this hotel. Had an overall very good experience. The big issue - being there in mid-July - is that my room and many of the other rooms did not have AC. I slept fine for the night I was there, however I heard multiple guests come down in the morning saying they slept an hour or not at all. My suggestion - use this hotel in the Spring, Fall, and Winter.
Nice modern rooms and bathrooms. Breakfast room was being renovated but they gave us breakfast at a sister hotel, 4 doors down, it was wonderful. Nice, helpful staff although our credit card was compromised after using it here.
On arrival after a hot and tiring journey, we were welcomed like family and made to feel at home. The staff were all exceptionally friendly, without being overly formal or fussy. Lovely oasis of calm in a hot and busy city.
Conveniently Right outside the Munich main train station. Small rooms but bathroom is clean and modern. They give free bus and tram, and subway tickets during the days you are with them. Tram 19 which goes to Marian platz (via National Theatre), stops right outside the doors.
Breakfast was good and complete . Wifi was free . Being right beside the train station, you have access to all sorts of shops and restaurants just outside.
I had a problem however with our air conditioning, and as much as they tried to get it running , they could not. They lent me a fan for the evening . If you are going within a short time, avoid room 266 for the moment. Service at the front desk was a bit crass-like they were unhappy with their jobs . Had it not been for the AC problem, I would have given it a 4 star rating. This time it will be a 3.
The only complaint I have is that after taking an overnight red-eye flight they put me in a room right next to the exercise /fitness room which was not well insulated at all. I was woken by people running on a treadmill, even using the exercise bike, in addition to the 'clanking' of the weight system that I could not get any sleep.
Pocket Guide: Munich Munich Central Station Hotels
Just west of the old town, the area around the main station is crammed with hotels and pedestrian areas filled with shops. Further north is the city's museum district, which is home to the Alte and Neue Pinakothek, the Pinakothek der Moderne, the restored Glypothek, the Museum of Antiquities, and the Lenbachhaus, which exhibits the work of Bavarian painter Franz von Lenbach.
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