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Reviews of Holiday Inn Express & Suites Portland, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 182 out of 273 reviews" "
Rating 8 - Good. 64 out of 273 reviews" "
Rating 6 - Okay. 19 out of 273 reviews" "
Rating 4 - Poor. 4 out of 273 reviews" "
Rating 2 - Terrible. 4 out of 273 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was perfect. Hotel was updated and clean. Breakfast was plentiful and clean. Many tasty options. Super stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Carinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Steven V. on 16 Jan 2024
We appreciate your business and very happy to see that you had a great experience with us and look forward to servicing your lodging needs again in the near future.

8/10 Good

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 nights with our 3 little kids in early December 2023. The room was clean, so were other areas of the hotel, & the staff were ALL super friendly. The breakfast was good, the hot selection included scrambled eggs or cheese omelets, sausages, some creamy looking soup (didn't try), & fresh biscuits. They also had fruits, yorgurt, milk, bread, muffins, bagels, hot cinnamon rolls, & cereal. Tea & coffee any time. The Walmart is also 2 minutes away. I absolutely recommend this hotel & would come back myself. The only thing I didn't like was that we consistently saw groups people smoking right at the hotel's entrance where it clearly states "No Smoking", but that's a simple fix for staff to remind guests of that.
Stayed 3 nights in Nov 2023
Response from Steven V. on 16 Jan 2024
We are very happy to see that you and your family had an enjoyable stay with us, our staff strides to make sure all of our guests receive a clean and comfortable stay. Though I do apologize for the smoking issue you encountered, but glad everything else was good sure you to enjoy your stay.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms
Stayed 1 night in Nov 2023

10/10 Excellent

Kirstie

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Steven V. on 21 Nov 2023
We appreciate your business and are very happy that you enjoyed your stay. We look forward to having you as our guest again in the future.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town, shopping and dining was close to the Hotel. Very pleased with our stay.
Stayed 2 nights in Nov 2023
Response from Steven V. on 21 Nov 2023
We are very happy to see that you enjoyed your time with us, our staff strides to make sure all of our guest receive a clean and comfortable stay. We look forward to servicing your lodging needs again, the next time you visit our area.

10/10 Excellent

PASCACIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Steven V. on 1 Nov 2023
Thank you for choosing the Holiday Inn Express & Suites, we are very happy to see that you had an enjoyable experience while staying with us. We hope you will choose us again, the next time you're visiting the Portland, Indiana area.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Steven V. on 1 Nov 2023
Thank you for responding to the survey of your recent stay. We are happy to hear that you enjoyed your stay, our staff strides to make sure all of our guests receive a clean and comfortable stay. We look forward to accommodating your lodging needs, the next you're visiting the area.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, great breakfast.
Stayed 3 nights in Oct 2023
Response from Steven V. on 1 Nov 2023
I'm very happy to see that you had a great experience during your stay with us. We value our guest's feedback and look forward to seeing you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Unclean and Unfriendly!!!
Very dirty bathroom, see pics, the front desk staff were not good, the housekeeper crew were very unfriendly, I was there for 5 days and not one person talked to me in anyway. No good day or how are you doing or can I do anything for you, nothing, zero, zilch...
Stayed 4 nights in Oct 2023
Response from Steven on 19 Oct 2023
Thank you for responding to the survey of your recent stay, I apologize for the issues you experienced with the bathroom in your room. All of those issues are not a cleanliness issue, but a maintenance problem but still not acceptable and all have been addressed. I also apologize for no one recognizing you during your stay. That definitely is not the norm, we are quite often complimented on the friendliness of our staff, which should always be the case when we are interacting with all of our guests. I hope you will give us another chance to regain your loyalty with us.

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was too high from the floor to get in without falling. Needed a step to step up on for the bed. The breakfast was very good and the room was extremely clean. The staff was very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Steven V. on 17 Oct 2023
Thank you for responding to the survey of your stay, though I apologize for the experience you had with the height of our beds. We followed our brand standards when we ordered the new bed sets. But the ADA rooms, the beds are on a frame and they are lower in height than what's in standard rooms. We hope you will give us another chance to win back your loyalty.

10/10 Excellent

Robert

Travelled with partner
Only problem we had was there was no ice machine on the 2 nd floor. Had to go to either 1 st floor or 3 rd floor
Stayed 1 night in Oct 2023
Response from Steven V. on 17 Oct 2023
We appreciate you responding to the survey you received about your recent stay with us. IHG has changed the standards for the ice machines. We changed just having the machines on all floors to the odd number floors during our recent renovation. I hope everything else was to your liking, our staff strides to make sure our guests enjoy their stays with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Steven V. on 17 Oct 2023
Thank you for taking the time to respond to the survey of your recent stay with. We are very happy to see that you had an enjoyable experience, our staff strides to make sure all of our guest receive clean and comfortable room. We look forward to servicing your lodging needs again, the next time you're visiting the area.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean
Stayed 4 nights in Sep 2023
Response from Steven V. on 17 Oct 2023
Thank you for taking the time to respond to the survey of your recent stay with. We are very happy to see that you had an enjoyable experience, our staff strides to make sure all of our guest receive clean and comfortable room. We look forward to servicing your lodging needs again, the next time you're visiting the area.

10/10 Excellent

Lauralee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
We travel a ton and this was the quickest checkin( we had room 127) we have ever experienced! The bed was so comfy, room was clean, quiet, staff was warm and welcoming, breakfast has many selections, and the parking lot was well lit. Very nice stay.
Stayed 2 nights in Sep 2023
Response from Steven V. on 17 Oct 2023
Thank you for taking the time to respond to the survey of your recent stay with. We are very happy to see that you had an enjoyable experience, our staff strides to make sure all of our guest receive clean and comfortable room. We look forward to servicing your lodging needs again, the next time you're visiting the area.

10/10 Excellent

John David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Steven V. on 17 Oct 2023
Thank you for choosing our hotel, we are very happy to see that you had an enjoyable stay. Our staff strides to make sure all of our guest receive a clean and comfortable stay.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Steven V. on 25 Sept 2023
Thank you for choosing the Holiday Inn Express in Portland Indiana. We are very happy that you enjoyed you stay with us and look forward to seeing you again.

8/10 Good

Jay, Zephyrhills

Liked: Staff & service, property conditions & facilities
My only complaint was a ring around the toilet in room #127. Looked like it's been there a bit. Not acceptable!
Stayed 3 nights in Sep 2023
Response from Steven V. on 20 Sept 2023
Thank you for taking the time to respond to the survey of your recent stay. I apologize for the issue with the toilet, we have tried pretty every safe cleaning products and it won't remove the hard water stain.

10/10 Excellent

Rebecca

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Steven V. on 25 Sept 2023
Thank you for choosing the Holiday Inn Express in Portland Indiana. We are very happy that you enjoyed you stay with us and look forward to seeing you again.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Steven V. on 25 Sept 2023
Thank you for choosing the Holiday Inn Express in Portland Indiana. We are very happy that you enjoyed you stay with us and look forward to seeing you again.

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Steven V. on 30 Aug 2023
Thank you for responding to the survey of your recent stay with us. By the score you gave us, it looks like you had an enjoyable experience while staying with us. We appreciate your business and look forward to seeing you the next time you're visiting the area.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean nice hotel. Staff was very helpful. The breakfast bar was very nice with many selections. Will stay here again when in Portland..
Stayed 1 night in Aug 2023
Response from Steven V. on 28 Aug 2023
Thank you for choosing the Holiday Inn Express & Suites, we enjoy as our guests and very happy to see that you had a wonderful experience while stay with us. We value your business and look forward to having you as our guest again next year.

10/10 Excellent

Henrietta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my only complaint was that i did not request a room o ground floor-i am challenged by 2 injured knees and getting up and down the hallway did represent a challenge..will try to plan better if we come to Jay Co show next year, thanks
Stayed 1 night in Aug 2023
Response from Steven V. on 25 Sept 2023
Thank you for responding to the survey about your recent stay with us. Next year please call the hotel about 30 days before you arrive and we will try our best to accommodate your request. We are very happy you enjoyed your stay and look forward to seeing you again next year.

10/10 Excellent

Katrina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, could tell some remodeling had been done because it smelled brand new. Super happy with our stay, would stay here again.
Stayed 1 night in Aug 2023
Response from Steven V. on 25 Aug 2023
Thank you for choosing the Holiday Inn Express & Suites in Portland Indiana. We're happy to see that you enjoyed your stay with us, we stride on making sure all of our guests have a clean and enjoyable time while staying with us. we look forward to servicing your lodging needs again.

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is always clean. Breakfast is good. Beds are super comfortable. Wish the price was lower , very high for that area
Response from Steven V. on 25 Aug 2023
Thank you for taking the time to respond back to the survey about your time spent with us. We value your comments, they help know what we're doing right and any area we need to improve in. We look forward to servicing your lodging needs again the next time you're visiting our area.

6/10 Okay

Nicolette

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Jack

Stayed 2 nights in Aug 2023
Response from Steven on 16 Aug 2023
Thank you for choosing the Holiday Inn Express & Suites in Portland. We are happy to see by your score you left, that you had an enjoyable stay. Our staff strides to make sure all of our guests receive a clean and comfortable room and the service that you expect. We look forward to seeing you again the next time you're in the area.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2023
Response from Steven on 8 Aug 2023
Thank for choosing the Holiday Inn Express in Portland Indiana, for your recent stay. We are very happy to see that you had an enjoyable stay with us, our staff strides to make sure all of our guests receive a clean and comfortable room and the service they expect. We look forward to servicing your lodging needs again, the next time you are visiting the area.

8/10 Good

Bethany

Stayed 2 nights in Jul 2023
Response from Steven on 16 Aug 2023
Thank you for responding to the survey of your recent stay with us. We hope it was an enjoyable one and look forward to seeing you again, the next time you're visiting the area.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Room was very clean. Facility was quite,
Stayed 1 night in Jul 2023
Response from Steven on 18 Jul 2023
Thank you for choosing the Holiday Inn Express in Portland Indiana, we appreciate you responding to the survey of your recent stay with us. By your survey it looks like you had an enjoyable stay and we look forward to servicing your lodging needs again.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was always friendly— breakfast was always well prepared. Questions about area answered—- very comfortable—- a home away from home…
Stayed 9 nights in Jul 2023
Response from Steven V. on 17 Jul 2023
We appreciate your comments, our staff strides on making sure you have a clean and comfortable room and the service you expect. We look forward to seeing you again, the next time you're visiting the area.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Steven on 13 Jul 2023
Thank you for letting us know how you're stay was, we appreciate you business and look forward to servicing your lodging needs again.

6/10 Okay

Mark

Stayed 1 night in Jun 2023

10/10 Excellent

Navella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Steven on 13 Jul 2023
Thank you for responding to the survey of your recent stay. We appreciate you letting us know how your stay was, by the score you gave us. We look forward to servicing you lodging needs again, the next time you're visiting the area. StevenGeneral Manager

2/10 Terrible

Jeff

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Steve on 30 Jun 2023
We appreciate taking the time to complete the survey, though we are not sure what effected your stay. Please contact the hotel if you would like to discuss your recent stay.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Steve on 30 Jun 2023
Thank you for taking time to send the survey, we appreciate your business and look for to servicing your lodging needs again.

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Steve on 26 Jun 2023
Thank you for taking the time to respond to the survey about your recent stay. We hope you enjoyed your, if your experienced any issues please feel free to contact the hotel and ask for the general manager. we look forward to servicing your lodging needs again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay for Eldora!
Check In & Check Out process was super easy. Staff was nice during all interactions. The room was clean, the bathroom was clean enough but looked like the shower needed a good deep cleaning. I would definitely stay here again.
Stayed 2 nights in Jun 2023
Response from Steve on 26 Jun 2023
We are very glad to see that you had great experience while staying with us. Our staff strides to make sure all of our guests receive a clean and comfortable room. We look forward to seeing you again, the next time your visiting the area.

8/10 Good

ELENA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.
Stayed 1 night in Apr 2023
Response from Steve on 5 May 2023
Thank you for completing the survey of your recent stay, we are happy to see you had an enjoyable stay. We hope have you as our guest again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Great hotel for family weekend. Clean, yummy breakfast and nice pool!
Stayed 2 nights in Apr 2023
Response from Steve on 2 May 2023
We are very happy to see that you enjoyed your stay with us, our main goal is to provide the best service for our guests. In these stressful days we live in, it's nice to have a weekend getaway with family. We look forward to having you as our guests again in the future.

10/10 Excellent

John

Stayed 2 nights in Apr 2023
Response from Steven on 21 May 2023
Thank you for choosing the Holiday Inn Express in Portland, we are very happy to see that you had an enjoyable stay with us. We hope to see you again in the future for your lodging needs.

8/10 Good

Brian

Stayed 1 night in Apr 2023
Response from Steven on 21 May 2023
Thank you for choosing the Holiday Inn Express in Portland, we are very happy to see that you had an enjoyable stay with us. We hope to see you again in the future for your lodging needs. Please reach out to me if you have any questions or concerns about you stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Steve on 2 May 2023
Thank you for responding to the survey of your recent stay with us, we are very happy to see that you enjoyed your stay and we look forward to servicing your lodging needs again.

10/10 Excellent

Anneliz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel.Very modern, clean and sraff was great.
Stayed 1 night in Apr 2023
Response from Steve on 2 May 2023
We are glad to hear that you had an enjoyable stay with us, our staff prides them self on making sure our guests have a clean and comfortable room and the service you expect. We look forward to having you as our guests in the future.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Steve on 2 May 2023
We are glad that you enjoyed your stay with us, our staff strides to make sure all of our guests receive a clean and comfortable room. We look forward to having you as our guest again in the future.

10/10 Excellent

LAURA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Helpfilul, friendly staff. Breakfast was hot and plenty of options
Stayed 2 nights in Apr 2023
Response from Steve on 2 May 2023
Thank you for taking the time to respond to the survey of your time spent with us. We are very happy to see that you had an enjoyable stay with us. We look forward to accommodating your lodging needs again.

10/10 Excellent

Richie

Stayed 1 night in Apr 2023
Response from Steven on 21 May 2023
Thank you for choosing the Holiday Inn Express in Portland, we are very happy to see that you had an enjoyable stay with us. We hope to see you again in the future for your lodging needs.

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Steven on 21 May 2023
Thank you for choosing the Holiday Inn Express in Portland, we are very happy to see that you had an enjoyable stay with us. We hope to see you again in the future for your lodging needs.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool area
Really nice pool area. Clean and free of any signs of mold or mildew. Very unusual to find an indoor pool this nice.
Stayed 1 night in Apr 2023
Response from Steve on 11 Apr 2023
We are very happy to see that you had an enjoyable experience while staying with us recently. Our staff strides to make sure all of our guests receive a clean and comfortable stay and look forward to servicing your lodging needs again.