This hotel was excellent, much better than I expected. The room was very comfortable, there was a safe with a code you could change yourself, the lighting was pleasant, the bathroom was fully functional, and the staff were incredibly helpful and kind. One staff member even helped me find a sweet shop and hail a cab when I had to visit a relative at the last minute and had nothing to take with me. I was very pleasantly surprised and would definitely stay there again.
We booked for a week, it was partly business and partly pleasure. We have stayed in other five stars hotels in Mumbai, we found the Taj way ahead of the others. Everything from checking in, breakfast, room service, politeness of staff was excellent. In particular I was impressed by the breakfast services provided by Melwyn and his team. They were aware of our choices and made perfect masala tea for us.
This hotel was a pleasure to stay at and the staff were outstandingly good.
LOCATION - It takes about 10 to 15 minutes by taxi to get from the hotel to the Bombay Exhibition centre. The time to get to the airport varies greatly on the time of day - it took only 20 minutes when we left to catch our flight home at 7am, but 2.5 hours when we arrived at 6pm. Similarly, choose your time to travel to see the key site - such as the Gateway to India - avoid rush hour if you can.
HOTEL - excellent hotel with good size rooms - particularly liked the bath. The design though is a bit strange - particularly f you are sharing the room (as I ws with my wife). All the doors to the shower and bathroom are glass. The area can be shut-off from the main bedroom by sliding doors. But the luggage, wardrobe and safe are all in the the area. So if your partner is going to toilet, you can't really access your luggage clothes or safe without invading their privacy.
STAFF - the hotel staff are outstanding. They are polite, extremely helpful, warm and welcoming. While we were staying a the hotel we learned of a death to a close loved one in the family. The staff went out of their way to be helpful to my my wis who was very upset.
FACILITIES - eat at all 3 restaurants. Indian restaurant is excellent. Buffet restaurant had good selection. Italian restaurant ok. Swimming pol clean and good size.
I recommend this hotel to anyone doing business at the Bombay exhibition centre.
John from London
Elevate your senses at the new Westin Mumbai Garden City. Located on the Western Express Highway, we are in close proximity …More
Its a good hotel to stay with children. Hotel is having good staff, quick room service. Clean and spacious rooms. Children enjoyed table tennis and swimming. A.C worked well. Food is at reasonable price. Breakfast is delicious. Its also not very far from Essel world. So it was a fantastic experience staying in a hotel. But they have check out time 10 am which is quite early though they didn't complained for the check out at 10.30am or 10.45am as they have check in at 11am. If you have flight late than you put your luggage at luggage room and can go for shopping to the nearby areas. I would recommend every one for this hotel to stay.
Mukesh from Delhi
Spread over 90,000 square feet of lawn space, this business-class hotel is located at Mira-Bhayander Road. The property is …More
I was misled at check-in. When I asked for the wi-fi password, was told that I had to pay Rupees 1000 for wi-fi connection. I was told that breakfast was going to be Rupees 1000 as well. I come out of my room in the morning next to room 2168 I see the breakfast lounge. A sumptuous breakfast was available for Rupees 500. Later was given a password for wi-fi for free. Other than check-in experience everything else was fine.
hotel is very close to airport (both intl and dom terminal) and there is a free airport shuttle - that's all - room/bathroom not very clean, overall condition of property can be much improved and does not match the pictures on the hotel website.
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