Ratings based on 82 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Kent, UK

Disappointing

Posted 28-Feb-2015
I booked this hotel for 3 reasons - close to airport, good price as we were travelling with our 2 children & SWIMMING POOL! We arrived and were greeted by a lovely man who was the saving grace of our stay, but that is pretty much where our promising start ends. We arrived at reception were greeted with a rather curt attitude. We checked in and my girls chatted excitedly about the swimming pool - only to be told that we had booked some super saver deal and didn't have access to the club and therefore the swimming pool. Despite me saying that we were only planning on going there for a few hours in the morning before our flight and surely something could be worked out as there was NOTHING about this in our booking but alas Ms Curt just repeated herself. No offer of paying a half day membership or any possible option to over come this. We were shown to our room which was OK, clean and a good size to find there were no extra beds provided for the children despite the booking saying 2 children and me emailing the hotel directly with their ages. They said they could only fit in one bed - which was rubbish, 2 fitted in fine but not without me having to argue the case for over 30min - they did offer us an upgraded room for triple what I had paid for less then 18hrs in the hotel. The other thing is the corridors echo loudly so though the bed was very comfortable we were woken several times in the night. Seriously disappointed and breakfast wasn't good either.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edmonton, Canada

Convenient and comfortable oasis

Posted 11-Jan-2015
Pros: the staff, especially Suhas. the location and high standard of comfort and cleanliness were particularly noteworthy.
Cons: can't think of anything
Location: conveniently located for both the international and domestic air terminals. has an adjacent health club with restaurants, spa, pool, exercise facilit
This was our second stay at Waterstones and it was as comfortable and welcoming as the first. It continues to amaze us that a green and relaxing oasis exists just minutes from both the international and domestic air terminals. The staff at Waterstone is very friendly, professional and helpful. All our luggage was lost in transit and Suhas and his Waterstone staff were instrumental in getting it returned to us before our ongoing flight to Goa. Suhas also accompanied us to the airport and ensured we were checked in without difficulty for our flight to Goa. The food, spa and service at the adjacent health club are equal to Waterstone's standards. In all, a hotel we will continue to use in Mumbai.
1 out of 5
by A verified traveller

Before you book

Posted 14-Dec-2014
When I book from Expedia it is including internet, brake fast, and shuttle to airport, but they says it will be extra baucause you book from expidia.
5 out of 5
Recommended
for Business Travellers
by benoitfrom paris

Posted 14-Aug-2014 on Hotels.com
Je conseil cet hôtel !
5 out of 5
Recommended
by Mie

This traveller left a rating score only Posted 06-Jul-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveller

Note about airport transfer

Posted 06-Jun-2014
Very nice hotel close to international terminal. However, if you want to use the free hotel pick up and drop off to the airport, call them directly and book over the phone or their website. We had to pay extra for the airport transfers as we booked it through expedia. Otherwise, no issues with the stay.
5 out of 5
Recommended
for Everyone
by Diannefrom New Zealand

Beautiful hotel near the airport

Posted 29-Apr-2014
This hotel has the most wonderful swimming pool. The rooms are well appointed and very clean . The food was excellent and I would most definately stay there again if I required accommodation in Mumbai.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 27-Apr-2014 on Hotels.com
5 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 24-Apr-2014 on Hotels.com
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 20-Apr-2014 on Hotels.com