Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco, CA, USA

Very pleasant and comfortable stay

Posted 17-Feb-2015
Pros: This hotel gave us very pleasant stay and staffs very helpful
Location: Very good and quite location and could get transport very easily.
I did the reservation through Expedia and rate was very reseasonable price. This did not include the breakfast but after making enquiry direct to hotel I was told about special rate that was every room have special breakfast rate which was Rs 1,200 per day; so I confirmed to make this deal. When we checked in on February 11th 2015 and rooms were not available during this time of the checked-in and was given up-graded rooms. The time of the check-out and came to know that price of rooms was upgraded and I end up paying extra; Hotel needs to explain upgraded before they give us the room so that I could have decided to get the upgraded or not. On the whole our stay with the hotel was very pleasant and comfortable, staffs were very helpful especially the front desk and door side staffs. Gave us the as much information as possible.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom singapore

Center of BKC.

Posted 16-Feb-2015
Pros: BKC location.
Cons: Restaurant service. Bed. Room.
Location: The American consulate is across the street; the diamond exchange and BKC offices nearby.
Good location in the heart of BKC. The rooms are smallish. The air con was either a bipolar option of frost or off. The bath rooms are small but decently appointed. The service in the restaurant and bar is spotty to poor. I've stayed here at least a half dozen times. This trip reminded me why it's not my preferred Mumbai hotel - just a basic ok place to sleep on a not comfortable bed.
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom pennsylvania

Great Location !!

Posted 30-Jan-2015
Pros: walking distance to Bharat diamond bourse building.
Cons: clean shower would be a great idea. pool should have enough clhorine to keep it clean.
Location: Location is very nice if you are working in BKC only. There is nothing else to do in this area.
Great location for working in Bharat Diamond Bourse compound or city corporation. Hotel is very nice and clean, but rooms are very small ( not like the pictures shown on Expedia) Bathroom is very small and dated. Shower is not clean since water files in the tub while you take shower. cleaning service did not do a good job cleaning and putting supply in the room. swimming pool is a joke. It was super cold water that did not make experience pleasant. Also its a outdoor pool where surrounding are is under construction so its very noisy and visible to people who is working there and making bad justures. Staff is very polite and ready to please you any way they can, Pricillia (in breakfast room) and Smirity ( at the front desk) is few of the name that I could remember in exceptional service. The one best thing we liked in this hotel is we don't have to tip them every single time they provide with any service. Every time we tried they decline to take the trip and that made our life very easy.
5 out of 5
Recommended
for Everyone
by A verified traveller

Trident Bandra Kurla Mumbai - Jan 2015

Posted 18-Jan-2015
The hotel was nice and new-looking. All facilities the business traveler needs were both present, in good condition and uptodate.
5 out of 5
Recommended
for Everyone
by A verified traveller

Centrally Located Hotel

Posted 27-Dec-2014
Wonderful Experience, Staff was extremely helpful, courteous and went out of their way to maximise our experience
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Good location

Posted 10-Dec-2014
Pros: Location and friendly staff.
First time staying at this hotel. Very comfortable and friendly staff with good business facilities. Location was well suited for my meetings around Mumbai, making the traffic almost manageable...
4 out of 5
Recommended
for Business Travellers
by 이윤희

출장차 머문 호텔

Posted 18-Nov-2014 on Hotels.com
깔끔하고 아담합니다ㅎ
5 out of 5
Recommended
for Business Travellers
by Mark

This traveller left a rating score only Posted 01-Nov-2014 on Hotels.com
5 out of 5
Recommended
for Couples
by jean-christophefrom saclay

Très bon hotel pour un court séjour.

Posted 21-Oct-2014 on Hotels.com
Une seule nuit. Très bon accueil. Le restau indien est satisfaisant.
5 out of 5
Recommended
by C. Van Voorenfrom California

Posted 02-Oct-2014 on Hotels.com
The quality of the hotel and the service were impeccable. The food and the spa were also excellent. Unfortunately access to surrounding areas is challenging with traffic and no transportation system. We used several drivers booked through the hotel and they were professional and skilled with the difficult driving situations.