Ratings based on 458 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Taj Mahal Palace Hotel

Posted 30-Jan-2015
Elegant in every detail. Excellent restaurants and shopping in the hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jan-2015
Pros: Staff is very helpful and polite.
Cons: communication between servers and kitchen staff can be improved in Shamiana restaurant.
Location: good, central location.
overall it was pleasant experience but Little pricy.
5 out of 5
Recommended
for Everyone
by A verified traveller

The Ultimate hotel experience in India

Posted 23-Jan-2015
Pros: It is stunningly beautiful...steeped in history.
Location: It's at the center of a major tourist scene and crossing the streets can be daunting. Never assume vehicles will stop for you.
I've wanted to stay here for years and I wasn't disappointed. Even with a city facing room it was magical. The famous Taj hospitality was in full swing...but it's more than that. Something intangible. I will never stay anywhere else in Mumbai.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel- views of Indian ocean/bay wonderful

Posted 22-Jan-2015
Pros: Wonderful staff who did special things- like rose petals on the bathmat- to make you feel special. Food wonderful!
Location: Walking access to museums, market, shops
This hotel was a venue for a conference. It was a perfect setting.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne

Amazing hotel and staff!

Posted 22-Jan-2015
Everything was perfect, the attention to detail by the staff was impeccable, and the breakfast buffet was the best I have ever seen!
2 out of 5
by A verified traveller

Dissapointing experience

Posted 21-Jan-2015
Pros: The palace atmoshpere and architecture
Cons: They need to add another pool and more communal space as it's not currently enough to accommodate full capacity of the palace and tower
I had high expectations for my stay at this hotel following the BBC programme on it but unfortunately it turned out to be a total dssapointment; the hotel was extremely busy with queues for breakfast and the communal areas being constantly noisy and looking messy; not a good environment to relax in....Compared to the Oberoi Chain this hotel has a long way to go on customer service; all the wonderful things covered at the BBC film do not happen in reality; nor good value for money
Comment from Hotel Management
22-Jan-2015 by Gaurav Pokhriyal, Hotel Management
Dear Guest, thank you very much for giving us feedback on your stay. We shall look into the concerns raised by you. We look forward to your stay with us in the future which will give us an opportunity to provide you with the experience that this legendary hotel prides itself in.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney

Iconic Hotel - A Privilige to Stay There

Posted 16-Jan-2015
Pros: Everything!
Location: A lot to see with the historical buildings nearby, Elephant Island and the Gateway to India.
The Taj Mahal Palace, Mumbai is a fantastic hotel. It has a mixture of styles, from the old to the new, but is luxurious all round. We arrived at 2AM and were greeted by an enthusiastic young man who gave us a passionate tour of the hotel. The staff were extremely friendly and helpful throughout our stay and the room was wonderful. The bar and restaurants were classy, and the buffet breakfast delicious. The view overlooking the harbour and the Gateway to India was amazing, with much activity and frenzied boats sailing around. The gym was completely decked out and the pool was huge! I would absolutely recommend this hotel. It is a privilege to stay in this iconic hotel which is conveniently located to many of the old historical buildings in Mumbai.
Comment from Hotel Management
22-Jan-2015 by Gaurav Pokhriyal, Hotel Management
Dear Mr. Mark, Thank you for taking the time to write a review of your stay at the Taj Mahal Palace Mumbai. We make it our mission to exceed our guests' expectations and would therefore like to thank you for letting us know that we have succeeded in doing so during your stay. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Högsta klass

Posted 15-Jan-2015
Fantastiskt läge vid Gateway of India med professionell och vänlig personal. Bra restauranger och alltid aktiv service med rätt attityd. mycket prisvärt!
Comment from Hotel Management
22-Jan-2015 by Gaurav Pokhriyal, Hotel Management
Kära Gäst , skulle jag tacka för att du tog dig tid att dela dina erfarenheter med oss . Vi är glada att höra att du haft din vistelse på Taj Mahal Palace och ser fram emot att välkomna dig tillbaka snart .
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Brooklyn

The Pinnacle of Service

Posted 04-Jan-2015
Pros: Unpretentious, welcoming, impeccable and discreet service, beautiful, understated elegance.
Cons: Bar prices were a little steep.
Location: Great location in Colaba for many attractions
Probably the best overall hotel experience I've ever had. Unforgettable.
Comment from Hotel Management
22-Jan-2015 by Gaurav Pokhriyal, Hotel Management
Dear George, I would like to take this opportunity to thank you for your valuable feedback pertaining to your stay at The Taj Mahal Palace and look forward to welcoming you in the future.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Simply outstanding.

Posted 03-Jan-2015
Pros: The architecture of the hotel.I t is full of history which its proud staff are happy to share with you
Location: Great location, beautiful walks on the local beach, the best restaurants and shops nearby and of course the amazing view of the gate of India
We spent four days at the Taj Mahal Palace, Mumbai. This is a truly a five star luxury hotel. From the moment you arrive you are made to feel like royalty. Nothing is too much trouble for the staff (from butlers to receptionists) and the attention to detail is incredible. Having stayed in luxury hotels all over the world I can honestly say that the Taj is such a unique experience in itself that I would rate it as the best hotel I have stayed in. It really deserves an extra star! Thank you so much to all the staff who made our family feel so welcome and our Christmas and New Year so memorable. We hope to visit again and would never choose to stay anywhere else in Mumbai
Comment from Hotel Management
22-Jan-2015 by Gaurav Pokhriyal, Hotel Management
Dear Guest I would like to take this opportunity to thank you for taking the time to write a review on Expedia further to your experience at The Taj. We are delighted that you chose to celebrate Christmas & New Year wherein we were able to make your stay a memorable one. We look forward to welcoming you back for more unforgettable experiences