Ratings based on 301 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom south australia

beautiful hotel,

Posted 19-Nov-2014
Pros: The tour around the hotel was interesting
Cons: Paying for the internet, how old fashioned.
Location: near the markets, beach and shops.
Icon of course, friendly staff excellent facilities.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom upstate New York

Posted 10-Nov-2014
A perfect hotel! The facility is beautiful, the food is truly delicious (and not just tourist tastes), the location is fabulous, and the staff--the staff is the Best you will ever encounter. Ask any question, make any request, and they will make it work for you. And they are so very sweet and welcoming. If you can possibly afford it, just stay there! Do not stay anywhere else. Their sterling reputation is more than earned. Staying at the Taj is one of the great experiences in life.
5 out of 5
Recommended
for Everyone
by A verified traveller

Exceptional quality of services and charming place

Posted 26-Oct-2014
Exceptional quality of services and charming place but rooms a bit noisy
Comment from Hotel Management
08-Nov-2014 by Gaurav Pokhriyal, Hotel Management
Dear Guest, I would like to thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at the Taj Mahal Palace and look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Great Location

Posted 26-Oct-2014
Classy hotel with very knowledgeable staff. Great atmosphere and beautifully decorated.
5 out of 5
Recommended
for Everyone
by A verified traveller

the best hotel we have stayed

Posted 12-Oct-2014
Pros: They treat the guests really well. If you need something they respond promptly and. Always with a smile
Location: The location, South mumbai is perfect for shopping both for branded goods from Colaba and for ethnic goods. If u r prepared to walk Crawford Market
We booked for a week, it was partly business and partly pleasure. We have stayed in other five stars hotels in Mumbai, we found the Taj way ahead of the others. Everything from checking in, breakfast, room service, politeness of staff was excellent. In particular I was impressed by the breakfast services provided by Melwyn and his team. They were aware of our choices and made perfect masala tea for us.
Comment from Hotel Management
09-Nov-2014 by Gaurav Pokhriyal, Hotel Management
Dear Mr.Shah, I would like to thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at the Taj Mahal Palace and look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston, TX

Beautiful hotel

Posted 11-Oct-2014
Pros: Very attentive and friendly staff. Excellent breakfast buffet
Cons: Free wifi
Location: Very central to restaurants and shops
Excellent hotel, excellent staff and facilities.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom us

Comfy beds

Posted 15-Sep-2014
I travel a lot and I have to say the bed here was the comfiest I have ever slept in..............generally everything you would expect from a hotel with the reputation it has, the desk staff, more so on check out, was a little officious, polite but...........tower room, though I wish I had smashed out for a palace room, next time...........after three odd weeks in India I was desperate for some Chinese food, the menu was excellent, and the food divine, a joyful change.........breakfasts were excellent
Comment from Hotel Management
09-Nov-2014 by Gaurav Pokhriyal, Hotel Management
Dear Helen, I would like to thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at the Taj Mahal Palace and look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great stay!

Posted 11-Aug-2014
Pros: Clean rooms, amazing flowers, fresh smells.
Location: Down town
Everything about this place was great. Upon leaving I got a little overwhelmed by the service.
Comment from Hotel Management
11-Aug-2014 by Gaurav Pokhriyal, Hotel Management
Dear Guest, thank you very much for giving us feedback on your stay. We are very pleased to hear that you were impressed by our service. We look forward to welcoming you back to the Taj Mahal Palace soon.
Comment from Hotel Management
11-Aug-2014 by Gaurav Pokhriyal, Hotel Management
Dear Guest, Thank you ver much for your kind words. We are delighted to hear that you were impressed with our service and look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Australia

Comfortable relaxing hotel

Posted 07-Aug-2014
Pros: Service and caring attitude,nothing is too much trouble
Cons: Music could be better, same rather boring western music
Location: Did not want to go out. But it is a lovely area.
Wonderful hotel. I was so exhausted when I arrived but by the time I left I felt much better. The service and care is wonderful. I would do there again anytime.
Comment from Hotel Management
09-Aug-2014 by Gaurav Pokhriyal, Hotel Management
Dear Guest, I would like to take this opportunity to thank you for your positive feedback. I am thrilled to hear that we were able to make your stay comfortable and memorable. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in the heart of Mumbai next to gateway

Posted 28-Jul-2014
Great Hotel. Well behaved and courteous staff. Very nice experience of check in with welcome drinks being provided as complementary. Lot of interesting shops and brands inside the hotel for shopping. The restaurants are great too. It's just that the food is too costly in comparison to other 5 star hotels and does not come complementary with room stay.
Comment from Hotel Management
05-Aug-2014 by Gaurav Pokhriyal, Hotel Management
Dear Guest, I would like to thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at the Taj Mahal Palace and look forward to welcoming you back soon.