Ratings based on 297 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

the best hotel we have stayed

Posted 12-Oct-2014
Pros: They treat the guests really well. If you need something they respond promptly and. Always with a smile
Location: The location, South mumbai is perfect for shopping both for branded goods from Colaba and for ethnic goods. If u r prepared to walk Crawford Market
We booked for a week, it was partly business and partly pleasure. We have stayed in other five stars hotels in Mumbai, we found the Taj way ahead of the others. Everything from checking in, breakfast, room service, politeness of staff was excellent. In particular I was impressed by the breakfast services provided by Melwyn and his team. They were aware of our choices and made perfect masala tea for us.
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Beautiful hotel

Posted 11-Oct-2014
Pros: Very attentive and friendly staff. Excellent breakfast buffet
Cons: Free wifi
Location: Very central to restaurants and shops
Excellent hotel, excellent staff and facilities.
4 out of 5
Recommended
for Everyone
by A verified traveller from us

Comfy beds

Posted 15-Sep-2014
I travel a lot and I have to say the bed here was the comfiest I have ever slept in..............generally everything you would expect from a hotel with the reputation it has, the desk staff, more so on check out, was a little officious, polite but...........tower room, though I wish I had smashed out for a palace room, next time...........after three odd weeks in India I was desperate for some Chinese food, the menu was excellent, and the food divine, a joyful change.........breakfasts were excellent
5 out of 5
Recommended
for Everyone
by A verified traveller

Great stay!

Posted 11-Aug-2014
Pros: Clean rooms, amazing flowers, fresh smells.
Location: Down town
Everything about this place was great. Upon leaving I got a little overwhelmed by the service.
Comment from Hotel Management
11-Aug-2014 by Gaurav Pokhriyal, Hotel Management
Dear Guest, thank you very much for giving us feedback on your stay. We are very pleased to hear that you were impressed by our service. We look forward to welcoming you back to the Taj Mahal Palace soon.
Comment from Hotel Management
11-Aug-2014 by Gaurav Pokhriyal, Hotel Management
Dear Guest, Thank you ver much for your kind words. We are delighted to hear that you were impressed with our service and look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Comfortable relaxing hotel

Posted 07-Aug-2014
Pros: Service and caring attitude,nothing is too much trouble
Cons: Music could be better, same rather boring western music
Location: Did not want to go out. But it is a lovely area.
Wonderful hotel. I was so exhausted when I arrived but by the time I left I felt much better. The service and care is wonderful. I would do there again anytime.
Comment from Hotel Management
09-Aug-2014 by Gaurav Pokhriyal, Hotel Management
Dear Guest, I would like to take this opportunity to thank you for your positive feedback. I am thrilled to hear that we were able to make your stay comfortable and memorable. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in the heart of Mumbai next to gateway

Posted 28-Jul-2014
Great Hotel. Well behaved and courteous staff. Very nice experience of check in with welcome drinks being provided as complementary. Lot of interesting shops and brands inside the hotel for shopping. The restaurants are great too. It's just that the food is too costly in comparison to other 5 star hotels and does not come complementary with room stay.
Comment from Hotel Management
05-Aug-2014 by Gaurav Pokhriyal, Hotel Management
Dear Guest, I would like to thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at the Taj Mahal Palace and look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Faultless

Posted 12-Jul-2014
The welcome and service was the best I have ever experienced. The facilities were also excellent. Extras were fairly expensive, as you might expect.
Comment from Hotel Management
26-Jul-2014 by Gaurav Pokhriyal, Hotel Management
Dear Guest I would like to take this opportunity to thank you for taking the time to write a review on Expedia. We are delighted that you enjoyed your experience with us and look forward to welcoming you back soon.
5 out of 5
Recommended
for Families
by Abhijit from Singapore

Fantastic Service.

Posted 30-Jun-2014 on Hotels.com
Memorable
Comment from Hotel Management
13-Sep-2014 by Gaurav Pokhriyal, Hotel Management
Dear Mr Abhijit, We are glad you enjoyed the hotel services. Wishing to see you back soon for more memorable stays.
5 out of 5
Recommended
for Everyone
by Carissa from Tampa, FL

Most Hospitality I have experienced in my life!

Posted 14-Jun-2014
Pros: Staff hospitality, the ambiance, including the most aromatic smells all around, cleanliness, comfort, pool relaxation, location, food options
Cons: The prices are quite high, but for the experience, completely worth it!
Location: Taj Hotel near Gateway India has many fun options for eating and shopping, both inside and outside the hotel. Elephanta Caves are a ferry ride away!
During our 7-week stay in India as dance teachers, we treated ourselves to one night at the Taj for a team member's birthday! It was a treat that exceeded all our expectations. We felt like best friends with all the staff and there were unlimited surprises of hospitality at every turn for our friend's birthday, from balloons to cake to staff singing to cards. We were blown away by the kindness and attentiveness to our needs, even if just for one day. It was simply beautiful and professional, the best experience we have ever had!
Comment from Hotel Management
14-Jul-2014 by Gaurav Pokhriyal, Hotel Management
Dear Ms Carissa, Thank you so much for your kind words. We at The Taj Mahal Palace Mumbai do our best to ensure we meet the expectations of our guests. We hope on your next visit to India you stay with us for more than a day.
5 out of 5
Recommended
for Business Travellers
by suraj vagjiani

This traveller left a rating score only Posted 24-May-2014 on Hotels.com