Ratings based on 211 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Montreal, Canada

Assessment

Posted 10-Nov-2014
Pros: It is well run and efficient except for the cost of services, laundry and food.
Cons: It is up to the hotel management to decide the costs.
Location: The location is near to the airport and exposition center. Generally well placed.
The hotel is excellent having large comfortable rooms and very efficient services, the staff all are well mannered and go out of the way to serve My only concern is the very high cost of food,laundry and internet services. My suggestion to others is to use other means outside the hotel for half the hotel prices in places equivalent or better than the hotel.
5 out of 5
Recommended
for Families
by A verified travellerfrom Rochester, NY

Quick stop

Posted 09-Nov-2014
Pros: Location, friendly staff.
Cons: Restaurant fare.
Courtesy airport pick up and drop off is a very welcome service. Nice, comfortable stay with friendly, helpful staff.Hotel was undergoing renovation when I stayed there but this did not interfere with my stay in any.
2 out of 5
by A verified travellerfrom Mumbai

Only close to the airport

Posted 23-Oct-2014
Food has absolutely no taste....pathetic room service as well as service during breakfast. They take orders and forget, dont clear plates.....very unlikely of a 5 star!
2 out of 5
by A verified travellerfrom NY

Never again

Posted 19-Oct-2014
Pros: Location convenient to the airport
Cons: Condition of the Building and the water dripping from AC ducts in the hallways, Mosquitos a lot of them
Location: Airport location, very helpful in Mumbai Traffic
Very bad service, staff is busy talking among themselves no attention to details, same menu nothing to brag about
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to the Airport. Room service was excellent

Posted 13-Oct-2014
24 hour coffee shop where we had B'fast had water droplets falling from the AC ducts and needs attendance. Good for a business traveller. Proximity to both international and domestic terminals is a Plus particularly for those early morning flights. Fairly close to Mahesh Lunch Home, for those interested in sea food .
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey, USA

Very nice hotel close to the international airport

Posted 03-Oct-2014
Pros: The staff response and the attentiveness to all the details and the comfort of their guest.
Cons: The room d├ęcor is a bit old. This can be improved and modernize.
Location: The hotel is near the international airport and close to the highway due to the new road connecting to the airport.
I had a very good experience at this hotel. I stayed there for a total of 7 nights during my visit. I will definitely go there again. Staff is very pleasant and attentive to all your needs. The response was very fast for any requests. The breakfast spread is very good. Airport pick up and drop off service is excellent.
2 out of 5
by A verified traveller

Services not as per 5 start hotel

Posted 28-Sep-2014
The waiters are not trained at all. They have no idea as to how to serve food, and the quality of the food was not as per the standards.
3 out of 5
by A verified travellerfrom Mumbai

Pathetic Hotel for a Five Star

Posted 27-Sep-2014
Pros: Lots of space and the bathtubs
Cons: Decor Food
Location: NOthing around difficult to get out of hotel without a car
Rooms have no character, bad paintings all over, blinds with coconut trees in coffee shop. Most pathetic food I have ever eaten in any five star hotel anywhere int he World. Coffee is bad, tea is super awful, desserts are badly done. The pasta was terrible had to be sent back.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Good hotel near the airport

Posted 20-Sep-2014
Pros: Pleasant staff
Cons: Allow late evening check out.
The stay was pleasant and the staff were helpful. The breakfast was very good. I think the Indian restaurant is a bit pricey. Overall all a pleasant experience.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New Zealand

Good airport hotel. 5 star but could be better.

Posted 20-Sep-2014
Pros: As above.
Cons: Attention to detail but given what I suspect it's main clientele is I.e. Business people, I can't see that happening in a hurry.
Location: Nothing, just the airport.
Being picky as it's a 5 star hotel so rating it relative to other 5 stars I have stayed in. Nice hotel. Lacks the attention to detail of the best but I enjoyed my overnight stay. For example, small balcony outside room (not accessible but in full view when curtains drawn) is filthy. Area around pool is ok but let's itself down with areas of grubbiness that are visible from the restaurant. Generally tidy but average exterior. Windows from restaurant could do with a clean. Could do with a fresh coat of paint on exterior. These issues are common in Indian hotels in my experience. Clean 5 star quality room. Complimentary buffet was good but nothing special from 5 star perspective. Meals expensive after adding all manner of taxes. Restaurant staff suck up to you and then request you to comment favourably on them, what a pain. One even gave me his card for me to comment favourably on the restaurant. Beautiful reception area. Good price for a 5 star but that's down to it being low season, otherwise a tad expensive for what you get I thought. It needs more focus on the small details to bring it up to top 5 star standard. I suspect it's an overnighter for business people and conferences mainly. Don't think it would be a great holiday stay for family or couples. Not that accessible to anything other than the airport.