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Reviews of Strand Hotel

3.5 out of 5
Strand Hotel
Apollo Bunder, Near Gateway of India, Colaba, Mumbai, Maharashtra

Reviews

6.0
Rating 10 - Excellent. 4 out of 64 reviews" "
Rating 8 - Good. 25 out of 64 reviews" "
Rating 6 - Okay. 15 out of 64 reviews" "
Rating 4 - Poor. 10 out of 64 reviews" "
Rating 2 - Terrible. 10 out of 64 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

6/10 Okay

Robyn, Melbourne Australia

Liked: Cleanliness, room comfort
Basic and convenient location
No frills waterfront location close to Taj Palace. Make sure you don't get conned by the Optometrist they have waiting in reception - we had come down to meet our local guide and thought was him only to be told by our actual guide that Hotel Staff would not let them wait in reception for us - bizarre but we had a great day tour. Laundry is super cheap
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Part of the building is under renovation. However, this did not affect my stay at all, as I was not in the room during the day. The hotel is very conveniently located for Coloaba, Fort, Kala Goda, etc.
Stayed 2 nights in Jul 2017

8/10 Good

John-Charles L

Liked: Cleanliness, staff & service, room comfort
Excellent unless you can afford the Taj
A friendly hotel with a yesteryear feel in a great area with a very nice food, view and service frequented by locals at an reasonable price

4/10 Poor

pierre, melbourne

Liked: Cleanliness, room comfort
Great location but noisy
Hotel was undergoing renovation of the elevator while we were there in January and they worked and were noisy late into the night with no acknowledgement or apology from the management. The staff were very expectant of tips and would hang around uncomfortably waiting for a tip. Had not experienced that anywhere else in India. Other than this feed back, the hotel location is good and good base to explore old Mumbai.
Response from Sanjay B on 25 Jan 2017
Dear Guest, Thank you for your feedback. We have completed the upgrade of our elevator & sincerely apologise for the inconvenience caused regarding the elevator & staff. We assure you of a better experience in your next visit. Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - less than great experience.
The reception staff need service training. Pretty rude about passport / identification procedures and would have lost my FRRO document had I not insist in finding it upon leaving. Room was pretty threadbare with marginal levels of cleanliness. Not again and would definitely not recommend.

10/10 Excellent

Joyce

Liked: Staff & service, room comfort
Great service
The hotel is not in the greatest condition but the location is fantastic. A 2 minute walk to Raj Palace and Gateway of India. Beds were very comfortable, wifi was fantastic, breakfast was good and the staff were just incredible. I was a female travelling alone and they guided me so well, organising cars to take me around, wait for me to finish and take me to my next location for a very cheap price, when I wanted to convert cash, they called around to many places in order to find me the best rate. I can not thank the staff enough for the great service they provided.

8/10 Good

Mohmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to everything.
It was good. We loved our room it was very spacious.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
4 nights ok
It was OK by the Colaba standards. Some renovations were taking place though with a lot of drilling sound here and there.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

jase, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pay far too much to be treated badly
hotel is probably the most overpriced i have came across in all of india considering the quality , manager/reception staff is quite simply just horrible not a nice guy to deal with. room quality was bad to say the least when i go back to mumbai next week i will be stwyimg down the road for less with better accommodation and a friendlier atmosphere

8/10 Good

Adam, Fair Lawn, NJ

Liked: Staff & service
Average Hotel but great location
This hotel is good enough but the location is very good. It is right on the water within a few minute walk of the Gateway to India. The staff was helpful. Be prepared to pay for Internet that expires after you log in one time so use it up at one time. Staff was very helpful, got me a driver for my 2 days in Mumbai.

6/10 Okay

Tim, Wiltshire, UK

Liked: Cleanliness
Good location in quite a peaceful part of Colaba.
Small problem with the booking, as the paperwork said the room (for just one person) would have either two single beds or a double bed, but as far as the hotel is concerned it costs extra for one person to occupy such a room, so I stayed with the allocated room, which was airy enough. Otherwise, everything was OK and it was quiet enough to sleep well at night. The staff were friendly. It's a shame they don't make more of their waterfront location, making somewhere to sit and take in the view. The taxi drivers outside will overcharge you, even using a meter, if you don't know the rates, so ask in the hotel roughly what you should pay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dishonest hotel description?
The management should be honest and say that they charge for wire-less (overcharged actually: about 2 dollars per hour) rather than that "complimentary wireless Internet access is available in public areas." The only good thing about the hotel is the location. Otherwise, what they offer and the quality of the service do not justify the price.

6/10 Okay

Chucky d, Toronto

Good budget hotel
Close to taj palace and gateway of India. Not fancy but ok if on a budget. Staff was friendly. Be prepared to be asked to leave your passport at front desk. I was not comfortable with this....they should at least keep passports in a safe.

6/10 Okay

Chucky d

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Chucky, Toronto

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, hotel a bit dated
Good budget hotel

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Tony, USA

Disliked: Staff & service
Watch the staff!
Watch room service. Ordered towels and TP at same time. They bring TP so gave them a tip. 5 seconds later they knock again with towels and expect another tip. A $48 room was less than expected - not good value. When booking trips, its cheaper to go into the street, Plenty of taxis will give you a better rate b/c hotel marks up rate as an added middleman.

8/10 Good

Bill, Australi

Liked: Cleanliness, staff & service
Staff were so very helpful and accommodating. Great being on the water front. Breakfast on the rooftop was a treat!

8/10 Good

Bill, Australi

Liked: Cleanliness, staff & service
Staff were so very helpful and accommodating. Great being on the water front. Breakfast on the rooftop was a treat!

2/10 Terrible

hemant, delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Unhappy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor experience
I was given a room which in no way matched the description on hotels.com booking. The room had a large window which I could not close. No bath, fridge etc all of which were specified on the booking. The bed also had hard cushions Instead of pillows. The location is good but it is a shame that the management do not feel they need to offer their customers what they advertise. Very poor.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
very nice friendly staff..service and good food...

8/10 Good

S K, Jammu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff courteousness calls you back
Excellent location, very good quality/hygienic food, excellent service but slightly costlier.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Unhelpful reception
Admittedly, I arrived very early in the morning (4:30am) after a very long train journey. But to be told without any grace or apology that I couldn't check in until 8:00am, but I could sit and read in reception for three hours, was very unhelpful. I was eventually offered a cup of tea, but had to find the bathroom myself. Then I discovered that, despite the room being offered as city or sea view I would have to pay a 20% surcharge for a sea-view room. Both room options had been vacant! Not a happy day!

8/10 Good

Erin

Liked: Staff & service
Good little hotel in great neighborhood
Hotel itself is a bit run down but clean. Staff is helpful, got me railroad tickets with no hassle. Felt very safe there. Neighborhood is good, had tea at the Taj Hotel. Rooftop resturant and cool seabreeze are a good break from the heat!This is my second time at the hotel and I recommend it as a safe, clean hotel for a decent price in this neighborhood.

6/10 Okay

Lihua, Melbourne Australia

Experience staying at Strand hotel
We booked two super deluxe rooms, apart from a leaking tap in the bathroom, the location was great right next to key landmarks like the Taj Mahal hotel and walking distance to the Gate of India. Also it is right across from the waterfront. The wifi speed was good but only accessible from reception and luckily from our room but no where else. The plethora of servicemen was a tad over the top all expecting tips when it was really a 2 man job.

8/10 Good

veg-e

Liked: Staff & service
Disliked: Room comfort
Good for the price
I was looking for a not expensive place in Colaba for two nights - and this place was the right place. Cheapest that had rooms - and good enough. The room was O.K. - a bit small - but O.K. The staff gave good advice about sightseeing and how to get to places. Colaba area itself was much more quiet than I remembered - and every once in a while I could see another tourist wondering where everyone is.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Well located.
Very well located. Colse to Gateway of India and Taj Mahal palace hotel. Ok room & bed but not a fancy hotel. It is ok to sleep and rest.

10/10 Excellent

Van Wyk, Pretoria South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice! Stayed there 4x I am a woman travelling on my own and feel very safe ther! Staff very friendly! Will stay there again!

8/10 Good

Verified traveller

Liked: Room comfort

8/10 Good

Eric, Paris, France

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Better than expected !
If you seek a great location in Mumbai but can't afford the Taj, then why not stay a few doors down from the Taj ?! Overall the Strand is one of your best budget options. The rooms are decent, most with excellent views of the harbour. Our only issue was a recurring problem with the shower. The staff expected tips after each maintenance call .. and after the 5th attempt we wondered whether the problem wasn't being solved on purpose ! The rooftop bar and restaurant is a big plus, convenient for breakfasts and happy hours with breathtaking views.

2/10 Terrible

Christoffer, Stockholm

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever?
Terrible! Had a deluxe room 2 nights in dec 2012. First night had to change room three times. First room was just beside the elevator which played a laod christmas bell everytime someone opened the door. Second room was also a deluxe room and next door to our first. Were waked upp 01.30 am because another hotel guest in our first room had the TV on laod and were smoking. Our room were seperated by and moveable wall of thin plast. Third room were a small without AC, terrible. Second night we had an okey room on second floor in the corner. Did they build the wall of paper? The staff was compleatly non-understandning of our problems the first night and we wasnt refounded anything. Had to tell the manager his an idiot and after chating in front of other hotell gustes he offered us transport to the airport next day. Terrilbe hotel

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Strand Hotel Bombay
Poorly cleaned rooms. Staff not very friendly. Expensive considering unfresh rooms and bad service from reception. Don't ask for advice about tours in the city or prepaid taxi because it will cost you less to make arrangements yourself.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location and good value
The WiFi only works in reception and the lift has the most irritating jingle outside of the Hitchikers guide. Some of the decor has seen better days, but it was clean and the staff were unfailingly polite and helpful, the location is superb and the Massala tea hits the spot. An excellent budget hotel.

8/10 Good

Leanne, England

Liked: Staff & service
Over priced but clean and good location
Just as the title states. It's very over priced for what it is but it is clean, the staff are helpful and the location is excellent. Locate on the same road as the Taj Mahal. It's nothing fancy and I'm sure you could get cheaper for what this is, but we had a good time staying here regardless!

8/10 Good

Lal

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Herbert, Delhi

Disliked: Room comfort
Tolle Lage - Indischer Standard - aber o.k .
Kenne das Hotel von früheren Aufenthalten. Preis/Leistung sehr gut. Tollste Lage in Süd-Mumbai, direkt am Meer und kaum Autoverkehr. Ganz in der Nähe des berühmten Taj Hotels. Empfehle Abendessen auf der Terrasse des Hotels Sea Palace gleich nebenan. Ich kennen kein Hotel oder Restaurant in Mumbai, wo man im Freien direkt am Meer essen kann - und ich habe drei Jahre dort gelebt.

6/10 Okay

olivier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Cecilia, Stockholm

Disliked: Cleanliness, property conditions & facilities, room comfort
Ingen riktig sömn, bara vila :(
Vi var tre personer i rummet, en vuxen och två 15-åringar. Jag, vuxen, som fick sova på soffan ville ha två lakan då den uppfattades som SÅ smutsig, dock helt ok i komforten. Sängarna ok. Flitarna var så motbjudande att man knappt ville ta i dem, kändes smutsiga och orena. Gav obehagskänslor. Ingen av oss är speciellt kräsen men de gick över måttet med hästlängder. Det var obehagligt att dörren till hotellkorridoren var lättöppnad och verkade lättforcerad. AC-n lät som en helfabrik och jag trodde att jag skulle få en stöt av den vid kontakt för av och på sättning. Det kändes otryggt och svårt att sova i denna otillitliga miljö dock hände inget. Hotellet kändes nedgånget och slitet, för mig/oss som skandinaviska turister. Personalen gullig och hjälpsam, bra i kontakten. Läget var bra, fint och lugnt, vilket kan vara en stor tillgång i Bombay.

6/10 Okay

tuula, suomi

Liked: Staff & service
Disliked: Property conditions & facilities
Sänky oli hyvä, palvelu parasta mahdollista,
Olimme hotellissa jo toista kertaa. Vaikka hotelli on nuhruinen=kaipaisi maalia, ei haittaa meitä. Henkilökunnan ystävällisyys on niin mahtavaa ettei ole usein kohdallemme sattunut. Ravintolan ruoka hyvää. Sama hotelli jos Mumbaihin mennään. Olemme oppineet Intiassa katsomaan paljon asioita erilailla kuin ennen. Olemme siellä viihtyneet vuosia.

2/10 Terrible

Lisa & Denis, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forget it! Much better choices around...
We had chosen this hotel for its situation... We had booked another hotel not so far for the two nights before... But we wanted to keep expenses down a little bit... Bad move! Bad rooms, really incredibly bad beds, bad reception, noisy guests in the corridors yelling half night long, musty, old,and really, really, to avoid... Pay just a little more, do a little research on internet, and go not very far, to a much better place...

6/10 Okay

Verified traveller

Liked: Staff & service
Prisvärt med bra läge
Enkelt hotell vid strandpromenaden, nära Gateway to India. Trevlig och hjälpsam personal. Passar bra för budgetresenärer till Colaba.

2/10 Terrible

desmeliers, france

Liked: Staff & service
Disliked: Cleanliness, room comfort
chambre tres degradee
Grosse deception d`avoir eu cette chambre la. Les autres semblaient en bon etat; j`ai demande a changer, refus oubien 1000 roupies de plus. J`ai quand meme paye 90 euros pour ces 2 nuits, ce qui fait en roupies plus de 3000 par nuit, ce qui est exorbitant. Je suis toujours en Inde, je paye couramment 500, voire 800 roupies, mais pour 3000 roupies j`aurais un palace.

4/10 Poor

patty en olga, Netherlands

Disliked: Cleanliness, property conditions & facilities, room comfort
De ligging van het hotel is heel goed, prima buurt
De kamers lijken groot als je boekt maar zijn klein, bedompt, er kan geen raam open. Wel goeie douche. Ik zou in die buurt naar iets anders zoeken.

6/10 Okay

Jan, Mexico DF

Disliked: Cleanliness
Excelente ubicacion, desorganicacion y sucio
Esta ubicado en una excelente zona (a pie uno puede llegar a multiples sitios turisticos). El precio es muy accesible. La organizacion deja que desear, tardaron 45 minutos en encontrar la reservacion que habia hecho. El baño del cuarto estaba asquerosamente sucio. La comida del restaurante es buena y barata.

4/10 Poor

Merete, Hyderabad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uforskammet velkomst
Hotellet ligger et pragtfuldt sted, men da jeg ankom klokken 3 om eftermiddagen havde de ikke vaerelset parat til mig. De vis te mig op i et snavset vaerelse, hvor haandvaerkerne stadig var i gang med at reparere saniteten i badevaerelset. Ved at klage fk jeg dog et andet vaerelse. Morgenmaden, sm kunne koebes til 200 rps var uappetitlig. hellere ofre lidt mere og bo bedre! Merete

6/10 Okay

Karin Kooij, Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beetje aftands hotel, maar prachtige locatie
Heerlijk, want ik had een kamer met een piepklein balkon met zicht op de baai en de radioclub

8/10 Good

Kicki

Liked: Cleanliness
Disliked: Staff & service
Nätinfo stämmer inte.
Mycket bra läge. Städningen är toppen. Dock är servicen i receptionen dålig. Fritt wi-fi står det på nätet. Det är det INTE. Man kan köpa nätverkskort men det fanns inga veckokort på hela veckan. Dygnskorten blev dubbelt så dyra. Fritt vatten står det också vilket inte heller stämmer. Men längst upp finns en mycket trevlig takterrass med restaurang. Den hör till ett annat hotell som ligger på plan 3 och 4 ( alltså ovanpå detta hotell) varför de inte så gärna berättar om den. Totalt sett ett bra hotell även om man får ta reda på det mesta själv.

4/10 Poor

dirk, ulm

Disliked: Cleanliness, property conditions & facilities, room comfort
lage gut,zimmer schlecht
kleines zimmer,gestrichen vor 20 jahren,ac laut,ohne jegliche wirkung,bad ok.