Ratings based on 228 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller from Melbourne

Posted 02-Jun-2015
Location: The location of this hotel is not really suitable for tourists. It's too far from the usual touristic things.
Overall experience was excellent except for the location.
Comment from Hotel Management
15-Jun-2015 by Biswajit, Hotel Management
Bonjour Valued Guest I am delighted to learn that you had an excellent stay with us. I understand your feedback on some of the aspects with reference to our location. Bandra Kurla Complex is a highly coveted business district of Mumbai. This gives you easy access to Bandra West, which is a very popular location for restaurants, pubs, bars and high-street shopping stores, as well as to major tourist attractions in Mumbai via the Bandra Worli Sea Link. I would also like to add that there are some restaurants and bars that have recently opened in this area and more in the pipeline, which you could visit on your impending stays at our hotel. We look forward to the opportunity of welcoming you back in the near future. Sincèrement, Biswajit Chakraborty General Manager- Sofitel Mumbai BKC
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington DC

Posted 16-Apr-2015
Couldnt have asked for anything better. The staff was very friendly and extremely helpful. They were proactive in helping us with cab booking/getting around, providing directions and guidelines. The food was great. We had the opportunity to try the Thali and it was one of the best we have ever had. Located in one of the best regions of Mumbai, I highly recommend anyone visiting Mumbai specially for consular/embassy purposes.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento, CA

Excelent hotel in Mumbai

Posted 10-Apr-2015
The hotel is amazing, very comfortable, very clean, the staff very friendly and ready to help you in a heartbit.. Very pleased with my stay in this Sofitel and very recomendable hotel in Mumbai
5 out of 5
Recommended
for Everyone
by A verified traveller from New Delhi

Terrifique!

Posted 06-Apr-2015
Pros: Everything.
Location: The location is a bit far from city center but close to US Consulate and other businesses.
Lovely hotel experience! All staff were excellent. The interior decor superb! Food was great! Loved every minute we were there!
5 out of 5
Recommended
for Couples
by Edward from Piedmont,CA

Treat yourself

Posted 16-Mar-2015 on Hotels
All you could want in a busy city or after a long flight. An oasis with excellent accommodations, food, and service
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel in the best location possible

Posted 12-Mar-2015
Wonderful staff and facilities. Probably the nicest hotel I have stayed in over my many years of travel. I hope I can come back to Mumbai in the near furture just to stay here again!
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Fabulous hotel

Posted 09-Mar-2015 on Hotels
Stayed for 2 nights. The hotel us fabulous. The rooms are very nicely decorated and the service is outstanding. I very much liked the breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Amazing Hotel

Posted 07-Mar-2015
Pros: the staff and the facilities - food was amazing too!
Cons: nothing!
Location: Business district of Bandra Kurla Complex (BKC) - not a very touristy area but close to the airport and a nice off of the tourist path nice quiet area
Hotel staff was amazing, was there with a group of friends for a wedding and even though we all booked seperately through expedia, etc the hotel staff knew all about the group from the first day and all of them were excellent.
3 out of 5
Recommended
for Business Travellers
by jouan from Taiwan

can't get back the first feeling

Posted 03-Mar-2015 on Hotels
checkin very slow even at midnight ! booked twin bed room but still waiting till the next day and push so long time their charged breakfast cost program and 20 more days ago housekeeping clean not well but after complained more better
5 out of 5
Recommended
for Couples
by A verified traveller

Perfect Hotel for Love Birds

Posted 24-Feb-2015 on Hotels
I have stayed before in Sofitel, but this time was more special as I was with my better half. We took the special club lounge deal and were pampered like crazy. The hotel check-in process was smooth, even thought the hotel was fully booked. The room is perfect size and looks very modern. Great facilities and service. The club lounge on the 14th floor is a perfect deal that serves you salads, snacks, tea/coffee, cocktails and more through the day. The breakfast buffet is to die for. Will come back soon :) Keep up the good service.