In-room safe, desk, laptop workspace, blackout curtains

Reviews of Residency Hotel - Fort - Mumbai

3 out of 5
Residency Hotel - Fort - Mumbai
26, Corner of D.N. Road, and Rustom Sidhwa Marg, Fort, Mumbai, Maharashtra

Reviews

8.6

Excellent

Rating 10 - Excellent. 404 out of 893 reviews" "
Rating 8 - Good. 361 out of 893 reviews" "
Rating 6 - Okay. 90 out of 893 reviews" "
Rating 4 - Poor. 30 out of 893 reviews" "
Rating 2 - Terrible. 8 out of 893 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Darius

Liked: Staff & service
Overall a great stay and I would return
Stayed 3 nights in Feb 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff are second to none. Kimd. Friendly. Helpful. Area is walkable and so many interesting shops and delicious restaurants. Breakgast in the restaurant is always great. Kesar makes and doews foam art on cappuccinos! Rakesh the concierge, is so kind you will not want to leave. Try Annas Idly restaurant. You cant go wrong staying at the Residency Hotel.
Stayed 5 nights in Feb 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, really helpful staff, clean, quiet, and calm.
Stayed 2 nights in Feb 2024

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good standard of accommodation in superb position for walkable trips around Mumbai tourist areas. Metro works nearby to the hotel are on going but didn't really affect sleep. Helpful and friendly staff and the section that we were in (next door to the main entrance, so rooms start with a 7), had recently been refurbished. Try nearby Burma Burma for a too notch meal.
Stayed 3 nights in Feb 2024

10/10 Excellent

Robert, Orange

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so incredibly helpful. We had 2 serious issues, one with a tour and one with our next hotel. The staff made calls for us and helped us understand what needed to be done. When we went for a local dinner, a staff member took us 2 blocks to the restaurant and spoke with the owner to treat us well. We had to leave our bags when we left for the tour and they kept them safe and took them to our room when it became ready. Concierge Rajesh was exceptionally helpful many times. They worked harder to help us and make us feel comfortable in a very different environment than we're used to. 5 star hotels have not done a much as they did. If we ever in Mumbai again, we will for sure book here.
Stayed 1 night in Feb 2024

10/10 Excellent

Hari-Nama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. The staff are exceptional - friendly, helpful, and professional. The hotel is walking distance or easy taxi/rickshaw to shopping, cafe's, restaurants, and sight-seeing locations. The room was clean, tidy and quiet. Breakfast was excellent and they have a coffee machine! Free newspaper and afternoon tea. They can exchange money, cheap laundry next door, help with getting taxi's and airport pick up/drop off.
Stayed 4 nights in Feb 2024

8/10 Good

Anshu

Business traveller
Liked: Cleanliness, staff & service, amenities
Difficult to find hotel due to construction nearby.
Stayed 2 nights in Feb 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very welcoming, eager to please
Stayed 1 night in Feb 2024

2/10 Terrible

Jonathon

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room, given room in another building where you could just push the front door open. Kicked off breakfast table before finishing. Not sure how the reviews are this high, must have dropped off a cliff recently
Stayed 1 night in Jan 2024

10/10 Excellent

DILBER MINOO, NEWMARKET

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Residency’s reception staff – Lawrence, Peter, Sushant, Mr.Patil, Toral & others are extremely accommodating. The Hotel's motto is 'Come as a guest, leave as a friend' & while leaving, I did feel I was waving goodbye to a friend! Keshav’s addressing me Madamji and waiting on me from day1 at breakfast time & evening Masala Chai times was service with a smile & a good heart! Balwant too was a gem! The Complimentary breakfast with Chef Girish in charge is indeed very sumptuous & caters for all tastes & appetites. I mustn’t forget the ever helpful & courteous Rajesh - If you needed transport, Rajesh would very kindly help you book it or hail it! Room necessities like loo rolls, fresh towels, bottles of water were always readily available thanks to cleaners Saahil & Shivam! I could have stayed with relatives but I wanted to experience Mumbai as a tourist and Residency proved to be the right choice for me for a comfortable, safe & a very happy stay; a longer stay than most guests – 14 days!
Stayed 14 nights in Dec 2023

10/10 Excellent

Tasneem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot recommend enough. The staff are the most adorable and kindest people. So welcoming and friendly. Very clean. Basic but simple, no frills and perfect for a rest and shower after a day sightseeing. Complimentary breakfast buffet was delicious. Six weeks travelling in India, best service and lovely cosy hotel. Convenient location in the Fort area of Mumbai.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel well located to explore Mumbai, and customer service was exceptional. Staff were all very friendly and helpful, always asking if anything was needed. I would definitely recommend and will stay there again if I make it back to Mumbai.
Stayed 3 nights in Jan 2024

10/10 Excellent

Akber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, very helpful and pleasant personality.. room was somewhat small, other than that I enjoyed my stay..
Stayed 3 nights in Dec 2023

6/10 Okay

Cliff

Travelled with group
Liked: Staff & service
Good enough!
Stayed 1 night in Dec 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent. Got upgraded to club room. Very courteous helpful and very clean
Stayed 1 night in Dec 2023

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm welcome on arrival. We were early but they had 1 room ready. Luggage taken to the room. Offered really good currency exchange service. Amazing customer service feel really looked after. Great breakfast sets you up for the day. My favourite omlette toast and masala chai. Would definitely stay again
Stayed 3 nights in Nov 2023

8/10 Good

Christian

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

dipen

Stayed 2 nights in Oct 2023

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at the Residency Hotel for 4 nights and had a superb experience. The location is excellent. It is in the old part of Mumbai and well known sites are within pleasant walking distance. These include the Gate of India and Taj Mahal Hotel, Leopoldo's Cafe, Marine Drive, and Chatrapatti Shivaji Maharaj train station. There are plenty of restaurants in the area as well as interesting neighborhoods to explore. The staff at the hotel were warm and welcoming and very helpful. Roshan at the front desk was great and helped to arrange tour guides. One offered a city tour (we highly recommend this) as well as a guided tour to Elephanta Island (also highly recommended). The other staff were excellent as well including Salmin who greeted us as we went to our room which was large and very pleasant. The bed was king size and comfortable. Every aspect of our stay was positive and we highly recommend it.
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb. All the basics as you'd hope - attractive, comfortable rooms, great shower, excellent AC etc. Plus this is amongst the best service I've had anywhere in the world. Staff all super friendly and helpful - actively working to try and anticipate your needs and invariably getting it right. Care taken with pleasing small details and the hotel's policy is clearly to be generous, with a complementary treat never far away. Breakfast also excellent with dosas and eggs cooked to order and a wide range of other buffet options. This place was a Mumbai highlight, and hope to return some time soon.
Stayed 1 night in Oct 2023

10/10 Excellent

dipen

Stayed 1 night in Oct 2023

6/10 Okay

Amarjit Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good location for walking. The staff are friendly and go out of their way to help. The only issue we had was noise from construction that was outside our window and impacted our sleep. I recommend bringing earplugs with you.
Stayed 2 nights in Sep 2023

8/10 Good

Bernhard

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean but small. Cupboard is terribly small. AC is strong. Bathroom is small. Shower stall is so small you cannotclose the door after getting in. Terrible shower. Breakfast area is cramped, you run an obsticle course of fawning and overbearing critical staff. Front desk is efficient and professional. Whole visit is very stressfully cloistered.
Stayed 1 night in Jun 2023

8/10 Good

Arun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to metro construction, it’s very noisy even in the night
Stayed 3 nights in Jun 2023

6/10 Okay

Reza

Disliked: Cleanliness, property conditions & facilities
Great location but not clean
The bed sheets, towels, and even dishes in the kitchen were all heavily stained... pretty disgusting. The AC cover also feel off and could have hit me in the head but luckily it happened while I was not in the room. Breakfast was also very mediocre. The only reason I’m not giving it even less stars is because the location is amazing - so close to a lot of great sites and food locations.
Stayed 3 nights in Apr 2023

10/10 Excellent

Anoop, ALBUQUERQUE

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is well maintained. Staff is absolutely wonderful. Breakfast buffet does offer enough choices.
Stayed 3 nights in Apr 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was the hotel that i stayed in when i first arrived in Mumbai. The location was great for walking. It was not a fancy neighborhood and the streets were loud and busy, but the room they gave me was quiet and comfortable. It was a great way to adjust to get to know the city a bit and adjust to a 10.5 hour time change! The staff were great and welcoming and the room, although not fancy, was is most ways much better than the 5 star I checked into afterwards.
Stayed 3 nights in Mar 2023

8/10 Good

Vahid

Liked: Property conditions & facilities, room comfort
its Good but can be better
hotel staffs are helpful and location is good. breakfast and cleanness can be better
Stayed 2 nights in Mar 2023

10/10 Excellent

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in South Mumbai
The hotel is very conveniently located in Fort area. Staff is very friendly and accommodating. Decent buffet breakfast serving Indian and continental food.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location close to tourist attractions, extremely friendly and helpful staffs, nice comfortable room and good breakfast I’d recommend the hotel
Stayed 1 night in Feb 2023

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well located for exploring Mumbai. The rooms are compact, but then who comes to Mumbai to spend time in their room ? They do have a sweet little Timeless Lounge that provides some additional space for meeting & talking with fellow travelers. I thoroughly enjoyed an early morning sitting in the lounge listening to sounds from the kitchen as the staff prepared for breakfast. Theses sounds included some beautiful singing. Such a delightful way to start the day! Our fellow travelers had room 101, a room with 2 single beds. We would recommend this room A special thanks to all the staff, but especially Ban, Kasa and Rajesh and Mr D'Acosta Would strongly recommend Hotel Residency Fort
Stayed 2 nights in Feb 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in n Mumbai
After reading various reviews about the hotel we decided to book and we are so glad we did. The hotel is in a great spot being walkable to the fort area. All of the staff are truly amazing, never have we been so welcomed and looked after. Nothing was to much trouble. The breakfast was lovely, having a choice of freshly cooked eggs and toast along with many more options. We had a very quiet room in the 3rd block I believe. We would definitely recommend you choosing the hotel. I'm.sure you will come away feeling as we have!
Stayed 2 nights in Feb 2023

10/10 Excellent

neelam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived we were treated like special guests, nothing was too much trouble. From Mr Lawrence on reception, Rajesh on customer service and Kesar in the dining hall. We stayed in the club rooms and were not disappointed, the rooms are larger and much quieter than those in the main building. Breakfast buffet was varied and well presented, chef was happy to accommodate special requests. Will definitely stay again when returning to Mumbai
Stayed 6 nights in Feb 2023

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the heart of Mumbai
The staff here really stood out, so very kind and attentive. From the moment we checked in, we were always helped promptly and with a smile. Great location for visiting the main sights in Mumbai. Affordable price and a really incredible included breakfast. We will definitely stay here again.
Stayed 1 night in Jan 2023

10/10 Excellent

Mojca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with the stay
Extremely friendly staff throughout the hotel. They upgraded the room at no extra charge, for which we are very grateful. Good location in the Fort area near Central Railway Station and walkable to major attractions and Colaba.
Stayed 1 night in Jan 2023

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Residency!!!
I have been staying here for past 8 yrs and I consider this place a real home away from home!! Consistency and service always great
Stayed 1 night in Jan 2023

10/10 Excellent

Deepak, North York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well maintained with excellent staff and exceptional service. It’s close to Flora Fountain and walkable distance to most Old Mumbai historic sights. Highly recommended!

10/10 Excellent

Tomasz

Stayed 1 night in Dec 2022

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city centre hotel
Excellent hotel in Fort district of Mumbai. We had Club rooms which were great and the breakfast is fabulous. All the staff were friendly and helpful particularly Vinjay.
Stayed 2 nights in Nov 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

licha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

VANITHA

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

Kannan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We feel that the room given by Residency hotel is not airy and doesn't have any windows to get fresh air and Sunlight.
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Kim, sacramento

Liked: Staff & service, amenities, property conditions & facilities
The Residency was a great stay. The staff was so amazing and they treated me like royalty. They let me check in early in the morning when I arrived. They gave me a beautiful room as an upgrade with beautiful marble floors, huge bed, great A/C. They always took care of me, opened doors, helped with luggage etc... The breakfast there was amazing and complementary and I loved it. Highly recommend and would definitely stay again.
Stayed 3 nights in Jul 2022

10/10 Excellent

Ivan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location right by the old town. Rooms were new-ish and the service was great. Some issues with the bathroom fixings coming off ans a dead cockroach found in room. Staff was quick to address either. Overall great value for a quick stay right in the middle of the Victorian old city area, and a pleasant service experience.
Stayed 2 nights in May 2022

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never a disappointing moment!!
This Hotel is like my Mumbai home. I have stayed there on more than 15 trips and the staff always make me feel like a VIP. Especially, I had unexpected both knee surgery this time and was very well taken care of by all of the people there.. From Front desk, to concierge, baggage staff. Kitchen staff n servers.. Have ZERO complaint and All staff deserve a SPECIAL 🙏❤️
Stayed 6 nights in Apr 2022

8/10 Good

Avneesh

Liked: Cleanliness, staff & service, property conditions & facilities
No exhaust in the bathroom, metro construction around the hotel makes it difficult to access.
Stayed 3 nights in Apr 2022