Outdoor pool, open 7:00 AM to 8:00 PM, pool loungers

Reviews of Novotel Mumbai Juhu Beach Hotel

5 out of 5
Novotel Mumbai Juhu Beach Hotel
Balraj Sahani Marg, Juhu Beach, Mumbai, Maharashtra

Reviews

7.0

Good

Rating 10 - Excellent. 184 out of 770 reviews" "
Rating 8 - Good. 234 out of 770 reviews" "
Rating 6 - Okay. 173 out of 770 reviews" "
Rating 4 - Poor. 103 out of 770 reviews" "
Rating 2 - Terrible. 76 out of 770 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Prashant

Stayed 2 nights in Feb 2024
Response from . on 21 Mar 2024
Dear Mr.Prashant,Namaste from Novotel Mumbai Juhu Beach.Many thanks for your rating. We are delighted to know you enjoyed your experience at our hotel. We look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 Good

ateendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt exclusive, right next to beach, overall vibe was great.
Stayed 2 nights in Mar 2024
Response from . on 21 Mar 2024
Dear Mr.Ateendra,Namaste from Novotel Mumbai Juhu Beach.Many thanks for your rating. We are delighted to know you enjoyed your experience at our hotel. We look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed a great stay here for one night following my flight out. The food and dessert table was incredible, the staff was very friendly and helpful, and the shuttle to the airport was easy and at a great value. Highly recommended!
Stayed 1 night in Feb 2024
Response from . on 7 Mar 2024
Dear Mr.Jon,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 Excellent

Shaneabbas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and very friendly front desk
Stayed 6 nights in Feb 2024
Response from . on 5 Mar 2024
Dear Mr.Shaneabbas,Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 Okay

KHILNA

Travelled with family and small children
It could have been better, we stayed as a family and unfortunately the staff whether it was the front desk or room service was really lagging behind. I personally feel the standards have dropped since the last time I was there, either the hotel is understaffed or they’re not well trained and efficient. Every little thing that we required in the room would come after almost 7-8 calls persistently made to the room service or front desk. Hotel management can definitely do better.
Stayed 6 nights in Feb 2024
Response from . on 2 Mar 2024
Dear Mr.Khilna,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 Good

Kinjal, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from . on 2 Mar 2024
Dear Ms.Kinjal,Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 Good

Jenis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and friendly staff..
Stayed 2 nights in Feb 2024
Response from . on 26 Feb 2024
Dear Ms.Jenis,Namaste from Novotel Mumbai Juhu Beach.It is a pleasure to receive such a delightful rating. We appreciate your encouragement towards our team and look forward to seeing you soon.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

4/10 Poor

jignesh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not maintained. The soap dispensers in the reception washroom are broken and only 1 works. The room cupboard doors are fragile and hanging on the hinges. The duvet covers are torn and on complianing got another one which was also torn.
Stayed 2 nights in Feb 2024
Response from . on 21 Feb 2024
Dear Mr,Jignesh,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 Terrible

Aasiya

Travelled with partner
The Staff at the Restaurant were Courteous and helpful. Front Desk was Disaster and Rude. I even complained GM Vishal Gupta no use. Very Disappointed.
Stayed 5 nights in Feb 2024
Response from . on 17 Feb 2024
Dear Ms.Patel,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 Okay

Gul, SAVANNAH

Stayed 9 nights in Jan 2024
Response from . on 21 Mar 2024
Dear Ms.Gul,Namaste from Novotel Mumbai Juhu Beach. Thank you for taking the time to share details of your experience at our hotel/ your feedback. We understand from your rating that your experience was not up to expectation and we would like to connect with you to note your concerns and make improvements. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 Good

Harshvadan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very good when it came to serving in particular the housekeeping staff by the names of Prajwal and Nilesh and in the dining area i would mention the name of Deep.
Stayed 10 nights in Jan 2024
Response from . on 11 Feb 2024
Dear Mr.Harshvadan,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Thank you for remembering Prajwal, Nilesh & Deep.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 Okay

Rhianna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
.
Response from . on 30 Jan 2024
Dear Ms.Rhianna,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 Good

MAFAT

Stayed 3 nights in Jan 2024
Response from . on 30 Jan 2024
Dear Sir / Maam,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

4/10 Poor

Gautam

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My booked room was given to someone else and I had to wait till 9 am in lobby to check in. Although I had notified hotel about my late arrival in the night. The reservations and front desk is terrible. During wedding season December the hotel is congested and pool is blocked
Stayed 3 nights in Dec 2023
Response from . on 30 Jan 2024
Dear Mr.Gautam,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

4/10 Poor

gurpreet

Travelled with family and small children
Disliked: Property conditions & facilities
I booked a ocean view and payed fully before landed and going to the hotel, after arriving I was told the room is not available which was quite upsetting because it was paid and how do you know hold off a expensive room? they ended up giving me a lowgrade twin beds room with my daughter with parking view and told me they will move us tomorrow, next day I went and asked and they said we r moving you and they end us moving me into a smaller room with pool view just to end the conversation. I spent alost 700$ usd dollars for three nights and I did not get the same room I purchased.
Stayed 3 nights in Dec 2023
Response from . on 30 Jan 2024
Dear Ms.Gurpreet,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 Good

Skarlyn

Stayed 1 night in Dec 2023
Response from . on 30 Jan 2024
Dear Ms.Skarlyn,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 Okay

Brett

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I will book some place else next time.
When I arrived my room was not ready. I had paid for a day in advance so to hold my room and make sure I could get an early check in because I was arriving at 4:30am. When I arrived they told me that the room I had paid for was not available and that they could get me into a different room for the evening. I just needed to sleep for a few hours. I was exhausted. Not to sound pretentious but I had booked a king size bed for my stay and when I arrived to the replacement room it was not the queen size bed the front desk person told me it was two twin size beds he then told me to quote " Push them together " and that this was an upgrade to what I had purchased. THIS WAS NOT AN UPGRADE! I'm very disappointed on customer service! I was transferred to the correct room the following day. But........when booking through hotels.com and having multiple emails with the hotel prior......why am I paying for two nights to make sure I had the correct room when I was given something else. I would defiantly stay some place else if I was to do this again. There are too many options and this place needs to train their front desk to do a better job.
Stayed 6 nights in Dec 2023
Response from . on 30 Jan 2024
Dear Mr.Brett,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 Good

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities
Room was not ready when we arrived at 330pm Fridge did not work. Great view, good rooms, helpful staff
Stayed 2 nights in Dec 2023
Response from . on 30 Jan 2024
Dear Mr.Vikram,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 Terrible

Rahul

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Hotel I have stayed, the rooms are filthy, bedsheets are stained, cockroaches everywhere. Food is subpar at best.
Stayed 7 nights in Dec 2023
Response from . on 30 Jan 2024
Dear Mr.Rahul,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 Excellent

Sunit

Travelled with family
Liked: Cleanliness, amenities
Stayed 8 nights in Dec 2023
Response from . on 30 Jan 2024
Dear Mr.Sunit,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 Okay

Maneesh

Travelled with family
Liked: Staff & service
Disliked: Amenities
Overall we had a very pleasant stay. However, it is a dated property and you can tell from the wear and tear. The room service is very patchy, like the for the 3 or us in the room, one day there was only one bath towel, while other days there were 3 but one one hand towel. The staff however, are amazing, super helpful, and on it. Dakshita from the cafe on the ground floor was exceptionally sweet to my daughter and we had a great time in that cafe thanks to her. Great location, and conveniently near everything we had planned.
Stayed 6 nights in Nov 2023

2/10 Terrible

VASANT

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was always rude and unhelpful. They seemed to be irritated in general. The breakfast was so understaffed. I asked for coffee 4 times when I finally got up to make my own coffee at the coffee machine. Also I got delivered someone else's dosa and then got 2 more delivered to my table. There is lack of training for all breakfast staff and very poor attitude at front desk. And to think I stayed there for 7 nights. It never got better any of the days that I had to deal with either department.
Stayed 7 nights in Nov 2023

10/10 Excellent

Anjana

Stayed 4 nights in Nov 2023
Response from . on 30 Jan 2024
Dear Ms.Anjana,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 Good

Benjamin

Stayed 4 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Mumbai
Room lovely, staff and service excellent… disappointed with quality of food at breakfast. Didn’t feel fresh and too fried and soaked in spice
Stayed 3 nights in Nov 2023
Response from . on 19 Nov 2023
Dear Sir / Maam,Namaste from Novotel Mumbai Juhu Beach. We appreciate you taking the time to share your feedback with us. We are glad you enjoyed the view from the room. Your feedback with regard to the food at breakfast has been noted and is being looked into by the concerned teams. Please be assured that appropriate measures are being put in place. May we request you to kindly let us know a convenient time to reach you to understand any other concerns that you may have. We look forward to welcoming you again and trust you will have a better experience. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 Excellent

Reshma

Liked: Amenities
Great service and help
Stayed 1 night in Oct 2023
Response from Vishal Gupta on 10 Nov 2023
Dear Ms.Reshma,Namaste from Novotel Mumbai Juhu Beach.Many thanks for your rating. We are delighted to know you enjoyed your experience at our hotel. We look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 Terrible

neha

Disliked: Cleanliness, staff & service, property conditions & facilities
Power went off couple time and leakage of water
Stayed 4 nights in Oct 2023
Response from . on 4 Nov 2023
Dear Ms.Neha,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. May we request you to kindly let us know a convenient time to connect with you to understand any other concerns that you may have.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

4/10 Poor

Kevin, Overland Park

Stayed 1 night in Oct 2023

8/10 Good

Kirit

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel but lacked service.Food n drink pricey
Fantastic hotel and great location, right on Juhu beach. Room was fine with a great view over looking the sea. The only down side was the service at breakfast. On one occasion we asked for coffee 3 times and it didn't arrive. Only when we raised our concerns and said we would be complaining that it arrived. Almost on all occasions there were no serviettes at breakfast, till we asked. Food and drinks at the hotel are very expensive which led us to eat out more than we would have wanted.
Stayed 4 nights in Oct 2023
Response from GM on 1 Nov 2023
Dear Kirit,Namaste from Novotel Mumbai Juhu Beach. We appreciate you taking the time to share your feedback with us. We are glad you enjoyed the view from the room/ dining experience. Your feedback with regard to the breakfast service and staff attention has been noted and is being looked into by the concerned teams. Please be assured that appropriate measures are being put in place. We look forward to welcoming you again and trust you will have a better experience. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 Excellent

Aislinn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location.
Great location on the beach. I was upgraded to a suite which was amazing. Clean and comfortable hotel.
Stayed 1 night in Oct 2023
Response from GM on 1 Nov 2023
Dear Aislinn,Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 Terrible

Kahn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not much. This place does not look like it looks in the pictures. Was sold a spa treatment package only to have construction going on throughout the treatments. Showed hotel staff that this isn’t the hotel I paid for judging by the pictures to which they dismissed me. Happy to pay if I receive what the pictures portray but it simply isn’t. Only one of the hotel restaurants is open and charge $10 nzd for a can of soda. The nicest staff here are the security out the front. Please don’t stay here off the pictures provided. There is construction going on everywhere and I would expect hotel prices for soda but $10nzd is a joke.
Stayed 9 nights in Oct 2023
Response from GM on 11 Oct 2023
Dear Kahn,Namaste from Novotel Mumbai, Juhu Beach.We appreciate you taking the time to share your feedback with us and sincerely apologize for the inconvenience caused during your stay. Your concerns have been duly noted and the necessary improvements are being looked into. We would like to assure you that this is no way a reflection of our standard and service. We look forward to welcoming you in future and trust you will allow us the opportunity to serve you. Once again, we deeply regret that your stay was not as per expectation and would like to assure you of a memorable experience on your subsequent visits to our hotel. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 Good

Priya, Fresh Meadows

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely accommodating and friendly. Praful, Aman, Rupali, Naziya, and the rest of the staff was super nice. Hospitality is top notch! The mattress I slept on was so hard that it caused me terrible back pain, however, Praful and Aman both made sure they took care of the matter as quickly as possible. Thank you everyone for a great experience!
Stayed 5 nights in Sep 2023
Response from GM on 1 Nov 2023
Dear Priya,Namaste from Novotel Mumbai Juhu Beach. Your words of appreciation have truly brought a smile to all our faces. It is a delight to receive such a positive review. We are glad to know you had a wonderful experience at our hotel and enjoyed the ocean view, our service and your dining experiences. Thank you for remembering Praful, Aman, Rupali and Naziya. Your kind words have been conveyed to them and they are touched by your gratitude. It is indeed our pleasure to have had you stay with us and we look forward to welcoming you in the near future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 Terrible

Fatima

Travelled with partner
This was the worse decision my husband and I made! We arrived at 230am after a 19 hour flight, our room on reservation stayed non smoking and check in time is 3pm. Our room wasn’t ready when we arrived and we were told to wait another 40 mins to get in. We moved into our room, it was a smoking floor, when I selected non smoking due to my allergies. They then shifted us to another floor and the bed sheets had human hair all over and the bathroom floor, we had them come and re clean and by this time it is 3:45am. The restaurants and pool outdoor area is fully under construction and noisy. The staff members are very rude and not helpful. I also booked a couples massage and had the worse experience! They almost twisted my ankle due to their inexperience. The woman who massages me, ended up stabbing me with her nails in my arm, to the point I have internal bleeding and I let the hotel know and they never cared or called back like they promised. We spoke to a gentleman name shivam and he is horrible! I have pictures of my arm and my complaint went ignored. I wouldn’t stay at this hotel again if it was free. ITS DIRTY! BAD CUSTOMER SERVICE!
Stayed 4 nights in Sep 2023
Response from GM on 18 Sept 2023
Dear Ms.Fatima,We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team did attend to fix the same and offered room change to upgraded room on premier floor which was refused from your end hence we offered Complimentary breakfast & lounge access to compensate for the inconvenience caused.Spa concern was highlighted to Spa team and that you were not happy with the message and they did spoke to you on this.. We would like to assure you that this is no way a reflection of our standard and service. May we request you to kindly let us know a convenient time to connect with you to understand any other concerns that you may have.We look forward to welcoming you in future and trust you will allow us the opportunity to serve you. Once again, we deeply regret that your stay was not as per expectation and would like to assure you of a memorable experience on your subsequent visits to our hotel. Please be assured that this is no way a reflection of our standard and serviceWe trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 Excellent

Catherine

Stayed 1 night in Aug 2023
Response from GM on 30 Aug 2023
Dear Catherine,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 Okay

Mohamed

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible service at front desk. All they do is talking among themselves and not working with customer
Stayed 2 nights in Aug 2023
Response from Vishal Gupta on 18 Aug 2023
Dear Mohamed,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. May we request you to kindly let us know a convenient time to connect with you to understand any other concerns that you may have.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

4/10 Poor

Mohamed

Stayed 1 night in Aug 2023
Response from Vishal Gupta on 18 Aug 2023
Dear Mohamed,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. May we request you to kindly let us know a convenient time to connect with you to understand any other concerns that you may have.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

4/10 Poor

Chris

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The pillows on the bed were dirty and stained. We had all the pillows replaced - more stained dirty pillows. Eventually they scoured the hotel and found 4 barely acceptable pillows which appeared not too dirty but were very poor quality. Have never come across anything like it in a major hotel.
Stayed 3 nights in Aug 2023
Response from Vishal Gupta on 18 Aug 2023
Dear Chris,Namaste from Novotel Mumbai Juhu Beach. Thank you for taking time to share your experience. We are glad you enjoyed the view and ambience at our hotel. You concern with respect to the room upkeep and stained pillow have been duly noted and our team is looking into the same. We trust you will allow us the opportunity to serve you in and look forward to welcoming you soon. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 Terrible

Gobinath

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One of the best hotel for terrible services. Staff seems to be not trained well to talk with basic manners. I was treated very poorly at the restaurant asking me to wait outside when I walked a few steps in, very rudely. Ordering room services were difficult. Checkout was terrible. Literally no services provided. Although I must mentioned the restaurant manager was very apologetic and treated me well. Incident after incident made it clear there is a systemic problem in this hotel. Location island facilities are good, but expect a terrible service. Don’t expect a smile from most at the hotel!!! Being a good Memeber of hotel.Com for over 10 years this is my first ever negative comment
Stayed 2 nights in Jul 2023
Response from GM on 25 Jul 2023
Dear Mr.Gobinath,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 Okay

Vinitha

Liked: Staff & service
Staff was nice. Initially front desk said tes for upgrade but made us wait 3 days to say no. Food quality needs improvement. Water is rebottled water, not good quality
Stayed 24 nights in Jun 2023
Response from Manmeet Singh on 5 Jul 2023
Dear Vinita,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Manmeet Singh Director of Operations Novotel Mumbai Juhu Beach

8/10 Good

Surinder

Stayed 3 nights in Jun 2023
Response from Manmeet Singh on 5 Jul 2023
Dear Surinder,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Manmeet Singh Director of Operations Novotel Mumbai Juhu Beach

4/10 Poor

Sriniwas

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from MANMEET SINGH on 26 Jun 2023
Dear Sriniwas,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience was not as per expectation. Our team would like to connect with you and understand your concerns. Please feel free to reach us or kindly share your email/ hand phone coordinates for our team to reach you.Warm Regards, Manmeet Singh Director of Operations Novotel Mumbai Juhu Beach

8/10 Good

Viliam

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Overall stay was very nice, got free room upgrade however there are still room for improvement as this is presented as 5star hotel. Staff is trying to be nice and helpful but many time did something silly. Example: we requested for a water. Boy brought a water but no glass. We requested to book a business office for a meeting. One guy confirmed it and at the time of meeting other said it is reserved by someone else. I ordered room-service meal and reported to pay by card. So boy brought me a meal but didn't have a card machine.
Stayed 3 nights in May 2023
Response from Manmeet on 5 Jun 2023
Dear Villiam,Namaste from Novotel Mumbai Juhu Beach. We appreciate you taking the time to share your feedback with us. We are glad you enjoyed the view from the room and dining experience. Your feedback with regard to the staff service has been noted and is being looked into by the concerned teams. Please be assured that appropriate measures are being put in place. We look forward to welcoming you again and trust you will have a better experience. Warm Regards, Manmeet Singh Director of Operations Novotel Mumbai Juhu Beach

6/10 Okay

Mitesh

Disliked: Staff & service
Stayed 3 nights in May 2023
Response from Manmeet on 12 Jun 2023
Dear Mitesh,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. May we request you to kindly let us know a convenient time to connect with you to understand any other concerns that you may have.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Manmeet Singh Director of Operations Novotel Mumbai Juhu Beach

4/10 Poor

Joydeep

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid Novotel Juhu Beach
I had a miserable stay at the hotel. First the pick up was not in place, after repeated messages they did not even tell where they are going to pick me up. As a result the pick up was delayed by 30 min. The driver was horrendous and even had physical fights on the street. When I got to the hotel, the staff at the registration kept on speaking on a personal call while I stood there waiting for 10 min. The room is abysmal, there is rust all over the bathroom, shampoo, bodywash containers were empty, temperature could not changed. I would strongly recommend avoiding this hotel.
Stayed 1 night in May 2023
Response from Manmeet Singh on 29 May 2023
Dear Joydeep,Namaste from Novotel Mumbai Juhu Beach.We appreciate you reaching out to our team with your feedback. Our sincere apologies for the inconvenience caused during your stay. Please be assured that your feedback is being looked into and the required improvements are being put in place. We look forward to welcoming you again and assure you of our best service. Please feel free to reach us on +91 93727 60069 for any concerns. Alternatively, you may share your email/ hand phone coordinates for our team to reach you. Warm Regards, Manmeet Singh Director of Operations Novotel Mumbai Juhu Beach

4/10 Poor

SWAMINATHAN

Travelled with family
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Manmeet on 30 May 2023
Dear Mr.Swaminathan,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. May we request you to kindly let us know a convenient time to connect with you to understand any other concerns that you may have.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Manmeet Singh Director of Operations Novotel Mumbai Juhu Beach

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good smooth check ins. But I booked it for my family...they liked it
Stayed 1 night in May 2023
Response from MANMEET on 25 May 2023
Dear Guest,Namaste from Novotel Mumbai Juhu Beach.Our team is glad to know you had a wonderful experience at our hotel. Thank you for your positive rating. We look forward to welcoming you again.Warm Regards, Manmeet Singh Director of Operations Novotel Mumbai Juhu Beach

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location good vibes
Stayed 8 nights in May 2023
Response from Manmeet on 25 May 2023
Dear Sandeep,Namaste from Novotel Mumbai Juhu Beach.Our team is glad to know you had a wonderful experience at our hotel. Thank you for your positive rating. We look forward to welcoming you again.Warm Regards, Manmeet Singh Director of Operations Novotel Mumbai Juhu Beach

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Head chef Jason. Is incredible. I had dental surgery while in Mumbai. He was always offering me food that would suit my condition and ensured I was okay when it came to eating. He is a credit to the hotel
Stayed 1 night in May 2023
Response from Manmeet on 25 May 2023
Dear David,Namaste from Novotel Mumbai Juhu Beach.Thank you for your kind words for Chef Jerson and team. We are glad to know you enjoyed the view from and service at our hotel. We look forward to seeing you soon.Warm Regards, Manmeet Singh Director of Operations Novotel Mumbai Juhu Beach

6/10 Okay

Dhushaanthini

Liked: Cleanliness
Staff was not sure how to provide copy of receipt for room service. No sanitary bags for disposal. TV - too much of Hindi language channels. Frustrating. Food- the WORSE salad ever seen. I didn’t want to even touch it. It looked like you guys went out out to pluck grass ti make it. Terrible
Stayed 2 nights in May 2023
Response from Manmeet on 25 May 2023
Dear Dhushaanthini,Namaste from Novotel Mumbai Juhu Beach.We appreciate you reaching out to our team with your feedback. Our sincere apologies for the inconvenience caused during your stay. Please be assured that your feedback is being looked into and the required improvements are being put in place. We look forward to welcoming you again and assure you of our best service. Warm Regards, Manmeet Singh Director of Operations Novotel Mumbai Juhu Beach

10/10 Excellent

Mita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and property was excellent. Service was little slow but otherwise no issues.
Stayed 1 night in Apr 2023
Response from Manmeet on 25 May 2023
Dear Mita,Namaste from Novotel Mumbai Juhu Beach.It is a pleasure to receive such a delightful and positive rating. We appreciate your encouragement towards our team and look forward to seeing you soon.Warm Regards, Manmeet Singh Director of Operations Novotel Mumbai Juhu Beach