Ratings based on 241 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Excellent service. Hotel needs renovation.

Posted 25-May-2015
Pros: Excellent service, great buffet.
Cons: Bathroom and swimming pool need renovation and maintenance.
Location: The surrounding of the hotel are in bad shape, the lotus pound next door is very bad.
Second time in this hotel. Excellent service, awesome buffet. Condition of room and swimming pool needs renovation.
2 out of 5
by A verified traveller

Run down and shabby

Posted 25-Apr-2015
Pros: Staff, location and outside taxis
Cons: Hotel needs to be updated with serious attention to maintenance. Plumbing isnamdisgrace with toilet running all night.
Have stayed at the Novotel, Mumbai on and off for four years but would no longer recommend this hotel as it was rundown and shabby. Staff are still great and do the best they can. Outside taxis are fantastic. Hotel is overpriced and I would not recommend.
3 out of 5
Recommended
for Couples
by A verified traveller

Seen better days

Posted 16-Feb-2015 on Hotels
Having lived down the road from the Novotel previously I expected it would not have changed. However the cleanliness has declined dramatically. Many foreigners stayed here before but now it's more domestic travelers. We had an annoying mouse in our air conditioning vents on the last night. Not a bad choice as Mumbai hotel standards are quite low, but next time will stay elsewhere.
1 out of 5
Recommended
for Families
by Jaysheelfrom Navsari

Will never visit again

Posted 08-Feb-2015 on Hotels
Rooms are too old now
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Palm Springs, California

Nice location, great staff

Posted 06-Feb-2015
Pros: Beach location
Cons: have better working elevators
Staff was very friendly and helpful. We loved the beach location, and ocean view room. It was also nice to have taxis located at the facility so you did not have to looking for one when needed.
2 out of 5
Recommended
for Business Travellers
by A verified traveller

Why not cleaned?

Posted 29-Jan-2015 on Hotels
We came with 2 Persons on one room for 2 nights - only 1 soap - only 1 shower gel - no slippers on the room - room was not really clean, washbasin was dirty/old - we went out very early and came back very late: room was forgotten to clean. - management was cooperative and deducted the price afterwards a bit. - maybe only a single experience, room of other colleague was cleaned up and everything okay.
5 out of 5
Recommended
for Families
by Sameerfrom Nasik

Excellent place to stay in Mumbai..!

Posted 28-Jan-2015 on Hotels
Excellent place to stay with your family..! Wonderful food..! Not to forget, friendly staff who make your stay even more memorable with their prompt and kind service..!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Excellent location, sad room

Posted 25-Jan-2015
Room is in urgent need of uplifting. Poor maintenance. Friendly staff.
4 out of 5
Recommended
for Couples
by Syed Sadequefrom Dhaka, Bangladesh

Novotel Mumba should wake up!

Posted 24-Jan-2015 on Hotels
Little expensive. The ambience was not to our expectation. Should have been cleaner than we experienced.
5 out of 5
Recommended
for Couples
by A verified traveller

Excellent Hotel

Posted 22-Jan-2015
Pros: The hotel view
Cons: the elevator and the food prising
Location: excellent location
Brought my wife from North America first time . it was very modern excellent staff and reasonable prised