Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Gurgaon

Very Nice hotel at Juhu Beach

Posted 29-Aug-2014
Pros: Location
Excellent hotel to enjoy the sea and great food. Rooms are very nice
4 out of 5
Recommended
for Everyone
by A verified traveller from Gurgaon

Nice hotel near beach

Posted 29-Aug-2014
Pros: The location & the sea
Cons: Maintenance of the rooms.
Location of the hotel is excellent however rooms need proper maintenance, specially the toilets.
4 out of 5
Recommended
for Everyone
by A verified traveller from Gurgaon

Nice Hotel near beach

Posted 29-Aug-2014
Pros: Location
Cons: Rooms need to be maintained properly
Toilet condition was not good, rooms need to be properly maintained
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice relaxing good value hotel

Posted 18-Aug-2014
Pros: Location.
Stayed at Novotel Juhu for six days and enjoyed all the six days. Rooms were of nice size, clean and the ocean view the "icing on the cake". Staff very friendly and helpful. Breakfast had a good selection of food. Outside the hotel, area was clean and cabs always available. Would definitely stay again.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

not so courteous staff, dated rooms, avg service

Posted 19-Jun-2014 on Hotels.com
Novotel Mumbai has just one thing going its way - location and they think that it will mask other deficiencies. May be for some it does, but not for me. Staff is not so courteous, sometimes bordering on rude. In fact some of the hotel staff were very rude to my driver. Housekeeping staff also behaved as if they they were doing a favor to me as and when i asked for something. Rooms are dated, everything looks old. I would avoid Novotel in future because in that price you can get much better hotels in Mumbai.
3 out of 5
Recommended
for Personal Event
by A.D

Mediocre stay

Posted 06-Jun-2014 on Hotels.com
Rooms were outdated, stained carpets, furniture and bedsheets. Changed rooms due to the fact. Service was Ok, few of the staff did try and make an effort to set things right. Nice Pool. Breakfast was quite good.
1 out of 5
Recommended
by Anon

Worst Hotel I have Ever Stayed At

Posted 24-May-2014 on Hotels.com
This was the worst hotel I have ever stayed at. The staff were very rude and the service was very bad.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 21-May-2014 on Hotels.com
5 out of 5
Recommended
for Couples
by Mehul Bharucha

Very Good Stay

Posted 14-May-2014 on Hotels.com
Very Good.
3 out of 5
Recommended
for Business Travellers
by Amol from UK

Average

Posted 11-May-2014 on Hotels.com
Average hotel, rooms are very small and very old property. Not going to try again!!!