Ratings based on 253 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jul-2015
good good good good good good good good good good good good good good good
3 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Okay Hotel close to the Juhu Beach

Posted 26-Jul-2015
The hotel needs a fresh makeover immediately. This is my 3rd stay in this hotel. Room size is comfortable but the lighting is not bright, carpets are old. Even the toilets have black marks in the corners. The toilet bowl was having yellow Color marks inside and looked awful. The hotel is 4.5 star rated but doesn't keep the basic amenities required like room slippers, tooth brush, tooth paste etc. the wifi is free but 256kbs. The break fast is almost the same daily except for few dishes here and there but it's good and liked it. Even the lunch and dinner buffets were excellent. Once while having breakfast I was asked by the hotel sales staff on my stay and told the same to him. Hope they really look into it. For 165$$ per night I don't think it was value for money....
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-May-2015
It was just fine now the hotel needs some renovation work to be done and some improvements
3 out of 5
Recommended
for Everyone
by A verified traveller from New York

Excellent service. Hotel needs renovation.

Posted 25-May-2015
Pros: Excellent service, great buffet.
Cons: Bathroom and swimming pool need renovation and maintenance.
Location: The surrounding of the hotel are in bad shape, the lotus pound next door is very bad.
Second time in this hotel. Excellent service, awesome buffet. Condition of room and swimming pool needs renovation.
2 out of 5
by A verified traveller

Run down and shabby

Posted 25-Apr-2015
Pros: Staff, location and outside taxis
Cons: Hotel needs to be updated with serious attention to maintenance. Plumbing isnamdisgrace with toilet running all night.
Have stayed at the Novotel, Mumbai on and off for four years but would no longer recommend this hotel as it was rundown and shabby. Staff are still great and do the best they can. Outside taxis are fantastic. Hotel is overpriced and I would not recommend.
4 out of 5
Recommended
for Families
by hiren

This traveller left a rating score only Posted 24-Apr-2015 on Hotels
3 out of 5
Recommended
for Families
by SANJAY from Blantyre Malawi

Novotel Juhu Mumbai

Posted 18-Apr-2015 on Hotels
Perfectly situaded. Rooms need to be upgraded to other Novotel standards. Room service is not all that great,cleaners need to be trained as they leave lots of things untidy. Food is awesome and so is the pool and sitting arrangement.
4 out of 5
Recommended
for Getaway With Friends
by Simarjit from Vancouver

First time in Mumbai

Posted 17-Apr-2015 on Hotels
We arrived in Mumbai, and wanted to stay on Juhu beach , so we chose the Novotel. First impressions , it was dirty and run down , the elevators were under repair, and the washrooms very dirty , no toilet paper , and toilets did not flush . These were the public ones downstairs near the restaurant, not acceptable. The rooms once we received the keys , also not up to par, dirty not properly cleaned , smelled musty , dead mosquito smushed on the wall , and windows had fingerprints and oily film , they need to teach the staff proper cleaning techniques. We had an iron , but no ironing board , the one we got after asking , was rusty . The pool and back area was nice overlooking Juhu beach , the restaurant for breakfast buffet was good , we had dinner one night also buffet not bad. However one night we decided to order a la carte , service very poor waited for water half and hour , and drinks came with dinner , again not impressed , and overpriced to boot!!! The best employees were the guards posted outside , always pleasant with smiles on their faces. All in all a basic hotel, with basic amenities , if you want more, stay elsewhere .
4 out of 5
Recommended
for Getaway With Friends
by Bharath from Hyderabad

Novotel Juhu.. Great place for a weekend

Posted 02-Apr-2015 on Hotels
We had a great time. The Manager Sangram at the bar was great..
5 out of 5
Recommended
for Couples
by A verified traveller

Good

Posted 29-Mar-2015 on Hotels
Comfortable