Ratings based on 154 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Amazing customer service

Posted 25-Jun-2015
The staff were very hospitable, concierge guys were very helpful. Room was great. In the Oriental restraint we thoroughly enjoyed the food (veggie options) but not so much the dessert. I was happy to pay the bill, however they did not charge for dessert as we did not enjoy it. Highly recommended JW Marriot
1 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

The quality level degraded to 2 star

Posted 14-Jun-2015
Pros: Next to the beach and it had a great ambience. Not anymore.
Cons: Already mentioned it. Change the management. I understand senior management is only a year old.
Terrible experience from the start. Room 223 and RHR room key would not work on the elevators. Had to go to reception 4 times for replacement key. The room had the mineral water bottles open. Further the water brand has been changed to some local brand which tasted like yucky stream water. I had to wait in the bar for the food for 1:15 hours and only served when I threatened to walk out. Finally while checking out errors on the bills as they billed me for a full day conference whereas I had used the conference room for half day. The management has to be sacked for destroying such a beautiful property.
5 out of 5
Recommended
for Everyone
by A verified traveller from H

Amazing service and the best breakfast buffet ever

Posted 07-May-2015
The JW Marriott in Mumbai's service and staff are the best in the world. I have stayed at the marriott in many countries but the service and the staff friendliness was exceptional. I would go back to Mumbai just to stay at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Best Hotel - very close to Airport

Posted 21-Apr-2015
Pros: Location and Friendly staff
Cons: No that I can think of
One of the best Hotel I every stayed in, very friendly staff all areas and always willing to help. I would recommend to anyone it has definitely raised our customer service expectation.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Apr-2015
Excellent. Staff is very friendly. Rooms are clean and well apportioned for business travelers. Good selection of restaurants. Pool and beach are nice. Security is great.
5 out of 5
Recommended
for Couples
by Ankit

This traveller left a rating score only Posted 01-Apr-2015 on Hotels
5 out of 5
Recommended
for Business Travellers
by vic from new york city

Great Facility!

Posted 30-Mar-2015 on Hotels
great hotel staff, wonderful amenities, highly recommended.
5 out of 5
Recommended
for Couples
by Malav from ahmedabad

no beer serving by the pool

Posted 18-Mar-2015 on Hotels
service at breakfast was too good .but disappointing was they don't serve alckoholic drinks by the pool.one must have chilled beer by the pool in Bombay's heat
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 10-Mar-2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from MANVEL TX

nice hotel

Posted 08-Mar-2015
Pros: every thing was perfect
Cons: nothing
Location: beach
best hotel on beach I HAVE STAYED THERE ON OTHER OCCATIONS