Ratings based on 84 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Great hotel

Posted 01-Sep-2014
The hotel is situated in Juhu which is not too far from the socialite area of Mumbai and literally on the beach. I have stayed at the Marriott on a number of times that I have visited Mumbai though this time I saw an improvement in the level of service. From the moment we arrived the staff were very welcoming and attentive, we were personally welcomed to our room and were checked upon to see if we were comfortable with everything. We were greeted by every member of the team at the hotel whether it be the cleaners to the hotel mangers which was a really nice touch. The breakfast remains the the best I've ever seen in a hotel to date, with a huge choice from continental european to a traditional indian breakfast, this theme continued through to lunch and dinner. The spa facilities at the Marriott are one of the best I have used, though some facilities were being maintained which the hotel could have advertised better at maybe check-in or when I made a booking. Overall stay at the hotel was great and would recommend if you're visiting Mumbai.
5 out of 5
Recommended
for Everyone
by A verified traveller from Preston

Great

Posted 13-Aug-2014
Great service absolute pleasure to stay at. Would definitely stay there again. Breakfast service was bettee than atlantis Dubai.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice hotel on the beach at Juhu

Posted 29-Jul-2014
We stayed for 8 days. The hotel is very grand. We had a Seaview room inc breakfast & what a feast that was! The staff were very attentive. Room clean & comfy.
4 out of 5
Recommended
by MMM from New York

Pleasant Hotel Experience in Mumbai

Posted 09-Jun-2014 on Hotels.com
This Marriott hotel is conveniently located close to Mumbai airport (30 min cab ride in peak traffic) alongside Juhu, arguably the most frequented beach in Mumbai. We found our sea-view suite to be well-appointed. The facilities match those at some of the best hotels in the world. However, finding your way to these facilities (like the gym) could sometimes be a challenge as there aren't clear signs placed where necessary.
5 out of 5
Recommended
for Business Travellers
by Mumbai Indian from Mumbai

Fantastic hotel, amazing location.

Posted 26-May-2014 on Hotels.com
Lovely hotel. This is a must.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 25-May-2014 on Hotels.com
5 out of 5
Recommended
by naj from lonodn

great loctation

Posted 07-May-2014 on Hotels.com
everything great about this hotel
3 out of 5
by traveller

Nice location on Juhu beach

Posted 28-Apr-2014
Nice hotel with good facilities. Service is poor as staff seem to be busy pleasing the well off.
3 out of 5
Recommended
by Jonathan Olmstead from Seattle, WA

Nice hotel but service was missing

Posted 07-Apr-2014 on Hotels.com
I was disappointed in the JW Marriott Mumbai. I just spent two weeks at the JW Marriott Pune and love it. JW Marriott Mumbai was missing the customer service and attentiveness you expect from a 5 star hotel. I waited 10 minutes for a waiter to come to me in the restaurant. When he did he took another 5 minutes to come back with my drink. His friends were at the bar with him and he forgot about me. I had to approach him for service. When eating at the buffet downstairs I had hotel staff approach me and ask me for my room number. I had already ordered and gave my room number to the breakfast waiter. The smoke detector in my room went off because my hot shower steam set it off. The staff showing my room upon arrival (12AM at night) wanted to give me a tour of the room and would not take a hint that I was ready for bed. I was charged close to 2000 rupies ($30) for a local telephone call to a theater 2 blocks away. It was reversed upon complaining. I will stay at the ITC next time when in Mumbai
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 06-Apr-2014 on Hotels.com