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Reviews of Golden Swan

3 out of 5
Golden Swan
7 TH GOLIBAR ROAD, NEAR KHAR SUBWAY,, SANTACRUZ(EA, 76, Mumbai, Maharashtra

Reviews

6.4
Rating 10 - Excellent. 6 out of 44 reviews" "
Rating 8 - Good. 11 out of 44 reviews" "
Rating 6 - Okay. 18 out of 44 reviews" "
Rating 4 - Poor. 3 out of 44 reviews" "
Rating 2 - Terrible. 6 out of 44 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short shuttle from the airport. Good central location for withdrawing foreign funds and street shopping for gifts and snacks. Very kind and hospitable staff and the made to order breakfast is lovely. Their egg biriyani is REALLY good!
Stayed 2 nights in Dec 2018
Response from Pol S on 26 Jan 2019
Dear Sir/Madam; Greetings from Hotel Golden Swan!!!! Thank you for your precious feedback. we the hotel grateful to you for the same. Warm Regards

6/10 Okay

Hari, Singapore

Disliked: Property conditions & facilities, room comfort
Don't choose this hotel if travelling with family.
Standard rooms are in very bad shape. I booked standard room looking at the photo on website but then I have to change room to executive delux by paying Rs. 823+taxes per night. The blinds of the executive delux room were not working and hence all 4 days we were staying in artificial lights. Breakfast is free but the options are 2 to 3 only and they are same all days.
Stayed 4 nights in Dec 2018

10/10 Excellent

Sagar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Georgi

Liked: Staff & service
Stayed 2 nights in Feb 2018

8/10 Good

Franclino

Liked: Cleanliness, staff & service
Decent 3 Star Hotel.
Decent 3 star hotel. Staff were friendly and helpful. The hotel was quite clean and the room was large enough for a 4 night stay. The main problem was the water pressure. My room was on the 3rd floor. There was hardly any water coming out of the fixed shower spout. So, I had to fill the bucket and shower Indian style during my stay. You also need to take your own toilet paper. The kitchen was closed as work was being done. So, they ordered food from outside. The breakfast was quite nice. The hotel is about 20 mins from the airport, if there is no traffic. Did not go to the city, so I can't tell you what's involved there. Check in and check out was a breeze and quite smooth. Hotels in Mumbai are overpriced, and the Golden Swan is no different. I would stay here again if could get it at a decent rate.
Stayed 4 nights in Jan 2018

6/10 Okay

Jayaram

Liked: Cleanliness, staff & service, property conditions & facilities
Ok, Can Do
Breakfast 1st day was cold, and some component came after eating. 2nd Day ok. Hot water and pressure pump appears not on always.
Stayed 2 nights in Jun 2017

6/10 Okay

Shaileshbhai

Liked: Cleanliness, staff & service
Noisy
Hotel is good but area is noisy too

6/10 Okay

Franclino

Liked: Cleanliness, staff & service, room comfort
Clean Hotel
Checked in around 9 PM and was told that my room was not ready. I got dumped in a smoking room. It stank and I could barely sleep. The female receptionist was most unhelpful and lied about room availability, etc. Fortunately, another receptionist named Ahmed was very helpful and did his best to help. After complaining for 3 days, I was moved into another room on the 3rd Floor. This room was fairly comfy, clean and modern. Bathroom and toilet was small, but clean and OK. Water pressure was a problem quite often, but used the bucket Indian style when I had to. Breakfast served in the room. Not sure about the choices, cos I just ate eggs every morning. Had room service deliver lunch once. Food was OK and reasonable. Also included was a free pickup and drop off service to the airport. I would stay in the hotel again, cos it was a good experience once the room problems were sorted out. I would say it was a fairly decent 3 star place .... if one stayed in the modernized 3rd floor rooms. I was in Room 302.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Traditional Indian Hotel
The booking included an airport drop. As we did not need it, we were offered airport pick up, and it was really helpful after our flight from Colombo to Mumbai in mid night. The staff looked traditional, no smile on face at all. Room was smaller than we expected. Bathroom looked clean but very small, there were no bad smells. Sleep quality was good, no disturbances. Ok to stay for 1 or 2 night, close to airport and its a plus point.

2/10 Terrible

Goke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Arjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Santhanakrishnan, Chennai

Liked: Cleanliness
Clean room, mosquitos, Wifi not working

8/10 Good

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Craig, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good airport option
Located at Santa Cruz, this is convenient for the airport and the free shuttle to and from there is very welcome. Proximity to the station is also good for access to south Mumbai. Breakfast served in the room is adequate. Rooms are smallish but quite well maintained and with some attempt at being stylish. Staff are friendly and not judgemental. A good option for passing through.

8/10 Good

Neil, Headford

Liked: Cleanliness, staff & service, room comfort
Misleading
Very dated 1970 concrete building but lovely n modern inside, staff were so helpful, go back again.

4/10 Poor

Neil, Headford, Ireland

Disliked: Property conditions & facilities, room comfort
Downgraded room
Hotel overbooked n tried to push me off to some unknown hotel which I refused to accept. Gave me a matchbox sized room with very noisy aircon and wouldn't even go out of his way to buy me a beer for the mess he inflicted on me. Am there again tonight, so see if he meets his promise of the room I actually booked, otherwise it's a serious complaint re misspelling to Hotels.com

6/10 Okay

Ravi, Pune

Budget hotel good only for short stay
Food was not good at all. Not recommended for foodies.

10/10 Excellent

Nisargdutt V, Ahmedabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Bang For Your Buck
Stayed in the hotel for a night and it was pleasant. They allowed me to check in at 8 AM instead of 12 PM, which was the best part. I recommend this hotel.

10/10 Excellent

Nisarg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant Stay
Very near to airport and neighborhood is fine as well. At equal distance from most of the places in/around santa cruz

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Good hotel but bad location
Hotel is good,but the location is terrible...

10/10 Excellent

Jasmine, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Had a really great experience here. Really nice, professional staff at reception. They went above and beyond helping me get my bus ticket sorted out after I missed my first bus out of there. Super nice, helpful people. I was there as a young, single women, and felt completely safe. Good location, clean, comfortable room, and really fast free WiFi. I will definitely be coming back here.

10/10 Excellent

tina, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good overall
Decent n clean.

6/10 Okay

Roy, Bangalore

Disliked: Cleanliness, room comfort
Wasn't bad
I was there for a short stay. The room looked OK however the walls had their plasters coming out at places. Cleanliness was good and the staff were courteous. The food quality can definitely improve. One thing I didn't like was I had asked them for a wake up call at 5:30 am which the staff totally forgot and almost made me miss my flight.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I won't recommend this to anyone.
Hotel staff was not at all cooperative. They were trying to she'll out money for small small reasons. We had requested them for early checkin to which they had agreed earlier. But later they charged 2000 rs.

8/10 Good

Mitesh

Liked: Staff & service, property conditions & facilities
Nice hotel close to airport, Juhu and bandra
Hotel Golden Swan treated us very well. We had complimentary transport from and to the airport, with breakfast included delivered in the room 30 minutes after ordering. The rooms were smaller then in the photos but cleanliness was acceptable for average hotels in the area. We arrived at 3:30am at the hotel and everything went ok. It is easy to get a taxi in front of the hotel and major spots in bandra, juhu, vile parle and santacruz are within 10/15 minutes. Internet access was very low in our room, and we received one access code per day, which only could be used in one device or computer. That was limiting.

6/10 Okay

Verified traveller

Liked: Staff & service
Transit trip through Mumbai
Pros: 1. Its located very near to airport, exactly 3 kms away from domestic airport. Take an authorized pre paid taxi and look for address 7th road, golibar square, near Khar subway. 2. Complementary pick-up and drop facility from airport is available, its suggested to avail this facility if you are travelling to Mumbai for first time. But you need to inform at hotel well before about exact time of arrival and get confirmed pickup. 3. Very easy and quick check-in, they kept my room ready and it was clean. 4. Local taxi / auto is easily available outside this hotel. Cons: 1. Wi-Fi internet wasn't working on third floor on 3rd January 2014. At the time of check-in front desk staff didn't inform that internet is not working and assured me to provide internet access details. After I returned from dinner, shifts changed and I was informed that wireless router is not working, but I was offered to use internet in lobby. 2. Though staff is friendly, it needs some follow-up at times to get the things done. 3. If you are planning to catch up flight early morning or late nights better make sure vehicle for drop facility is ready before 10-15 mins before you check-out. 4. Rooms are bit small and comfortable for 2 persons and a child. Overall, my stay was good and would rate it best for transit and budget hotel. I didn't try food here so cant comment about that.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Close to airport

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flexible n nice!
We reach there before our check in time(5 hours earlier) but still they gave us one empty room for no cost until our room is free, that's so nice. The staffs are very helpful n flexible. I would definitely recommend it to my friend. After all this perfect for what you paid. All worth it!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

8/10 Good

Neeraj, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caring hotel management and staff
I booked the hotel for my parents who were arriving in Mumbai by a late night flight. I am very pleased at the care and particular attention the hotel provided in picking-up my parents at the airport and looking after their need during the stay until through onward journey to final destination. Would certainlythink of choosing them again when I need a transit stay near the airport.

6/10 Okay

Shanu, New York

Liked: Staff & service
Inexpensive friendly hotel near airport
The staff, service, and friendliness of the hotel is very good, above average. It is an inexpensive hotel catering for business travellers. Small rooms but alright when in transit or if you have business to do near the airport or in the Northern part of Mumbai (Bombay) as it is very convenient for this. Food quality was very good and far better than most hotels of this level so that was a comforting surprise.

6/10 Okay

warriorshah, Vadodara

Arrite for 1 night
Food served was cold..

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
ok
I have not got the room as I booked through online. Room service & Food is good

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
transit place only
Nothing, but a residential apartment converted into a hotel, with no separate dining area or restaurant one is forced to eat in a small room, also the view around is disappointing.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2019

2/10 Terrible

S

Disliked: Staff & service
当日、エクスペディアで予約済のバウチャーを提示して チェックインをするも、何時間も待たされた挙げ句、 支払いが確認できないといって退去させられた。 ムンバイでの観光と宿泊をあきらめて、すぐにアウランガバートへ移動するはめになった。
Stayed 1 night in Jan 2019
Response from Pol S on 26 Jan 2019
Dear Mr.Shuji Aoki; Greetings from Hotel Golden Swan!!! We are regretted for your experienced with us but as we already requested you for the same in Hotel lobby regrading this.As we had conversation with Expedia and We haven`t charged you for the same cause we can`t honor low rate booking. Warm Regards

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Séjour 1 nuit avant de prendre l avion. Hotel correct, plutôt propre Quartier moyen. Personnel sympa.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Room comfort
Adequado para dormir e tomar banho. Internet intermitente.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauberes Zimmer in Flughafennähe
Wer einen Abflug von Mumbai plant ist hier gut aufgehoben. Wir hatten 2 Nächte hier und der Service war super. Am Abreise Tag fuhr man uns zum Flughafen. Das Zimmer war ausreichend, mit genügend Sitz- und Stellmöglichkeiten, Klimaanlage, Fehrnsehn. Die Mitarbeiter waren freundlich und sehr hilfsbereit. Essen bekam man aufs Zimmer. Die S-Bahnhaltestelle war auch gleich in der nähe. Rauchen war auf unserem Zimmer erlaubt.

6/10 Okay

Chris et Stef, Antibes

Liked: Cleanliness, room comfort
Service a l'etage sympa et honnete.
L'acceuil a essaye de nous faire payer en plus lors de notre depart,on ne pense pas que se soit vraiment invonlontaire.donc ne soyez pas trop gentil mais plutôt sur de vous et ferme avec eux!

2/10 Terrible

ulla

Disliked: Cleanliness, staff & service, room comfort
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