First off, you have to call them for an airport pick-up, which is normal. The confirmation email gives the hotel phone number to call them. BUT the number was disconnected. I had a hard time finding a number that actually worked. When I was there, I asked them to fix the number. They said they would.
The staff was wonderful. They bent over backward to help me in all the ways I needed.
The room service menu was extensive, and staff helped me to pick something that I would like (as I don't know Indian food names). I had vegetable curry and chipatis (which were smaller than normal). It was delicious! The food was reasonably priced.
I couldn't find the mysterious switch to push to get the hot water heater to work, so I ended up with a cold shower.
I suggest that you ask the staff to show you how to work the shower as well as the air conditioner and the refrigerator.
The room wasn't especially clean or new, but that is exactly what I expected for the price and for a 3 star hotel.
The air conditioner worked great, I slept and ate really well, so that is what is important for me.